-26
NPS
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ANN INC.
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About ANN INC. Brand
ANN INC., through its wholly owned subsidiaries, is a specialty retailer of women’s apparel, shoes and accessories Among its major competitors, ANN INC. is ranked in 5th place for NPS while Chico's FAS is 1st, and Gap Inc. is 2nd.Their current market cap is $6.05M
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
ANN INC. CMO
Laura Jacobs
Laura Jacobs serves as the Chief Marketing Officer of Lou & Grey. Laura started at Lou & Grey in November of 2016. Laura currently resides in the Greater New York City Area.
ANN INC. Ranking
- #4 / 4 of its competitors
ANN INC. NPS
ANN INC.'s Net Promoter Score (NPS) is a -26 with 28% Promoters, 18% Passives, and 54% Detractors. Net Promoter Score tracks whether ANN INC.'s customers would recommend using the product based on a scale of -100 to 100.
ANN INC. Overall NPS
| 28% | Promoters |
|---|---|
| 18% | Passives |
| 54% | Detractors |
ANN INC. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -17 | Oct 2022 | -17 |
Nov 2022 -13 | Nov 2022 | -13 |
Jan 2023 -7 | Jan 2023 | -7 |
Apr 2023 -12 | Apr 2023 | -12 |
May 2023 -22 | May 2023 | -22 |
Sep 2023 -25 | Sep 2023 | -25 |
Nov 2023 -24 | Nov 2023 | -24 |
Dec 2023 -26 | Dec 2023 | -26 |
Apr 2024 -24 | Apr 2024 | -24 |
Jul 2024 -24 | Jul 2024 | -24 |
Jul 2025 -27 | Jul 2025 | -27 |
Jan 2026 -26 | Jan 2026 | -26 |
How Other Brands Compare
ANN INC. is ranked #4 for NPS among its competitors. Chico's FAS and Gap Inc. come in first and second, with Cato Corporation coming in at third. Among those competitors, it is the lowest valued company behind Gap Inc..
ANN INC. |  Gap Inc. |  Chico's FAS |  Cato Corporation | |
| Global Ranking | #- | #134 | #- | #- |
| NPS | -26 | 7 | 14 | 2 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $6.05M | $3.54B | $389.04M | $147.28M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ANN INC. NPS by Gender
ANN INC.'s NPS was rated -57 by Female customers on Comparably.
Female
-57
ANN INC.'s NPS was rated -57 by Female customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Male
N/A
ANN INC.'s NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
ANN INC. NPS by Ethnicity
ANN INC.'s NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
ANN INC. NPS by Age
ANN INC.'s NPS was rated -33 points by customers ages 26-30 on Comparably.
ANN INC. NPS by Usage
ANN INC.'s NPS was rated -100 points by customers who have used ANN INC.'s products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
ANN INC. NPS vs. Competitors
Compared to its competitors, ANN INC.'s NPS is rated right below Talbots.
| COMPANY | NPS Score | |
|---|---|---|
| Chico's FAS | 14 |
| Gap Inc. | 7 |
| Cato Corporation | 2 |
| Cherokee Global Brands | N/A |
 | Talbots | -8 |
| ANN INC. | -26 |
ANN INC. Customer Reviews
Out of the 2 ANN INC. customer reviews 1 was positive and 1 was constructive. ANN INC. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ANN INC. Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of ANN INC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ANN INC. Customer Loyalty Score by Gender
ANN INC.'s Customer Loyalty score was rated 61 by Female customers on Comparably.
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Female
61%
Yes
Male
N/A
Yes
ANN INC. Customer Loyalty Score by Ethnicity
ANN INC.'s Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
ANN INC. Customer Loyalty Score by Age
ANN INC.'s Customer Loyalty score was rated 70% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
ANN INC. Customer Loyalty Score by Usage
ANN INC.'s Customer Loyalty score was rated 40% by customers who have used ANN INC.'s products/services for 2 to 5 Years.
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ANN INC. Customer Loyalty vs. Competitors
Compared to its competitors, ANN INC.'s Customer Loyalty score is rated right above Cherokee Global Brands, and is preceded by Gap Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Talbots | 91% |
| Cato Corporation | 76% |
| Chico's FAS | 72% |
| Gap Inc. | 66% |
| ANN INC. | 60% |
| Cherokee Global Brands | N/A |
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ANN INC. Product Quality
3.2/5
ANN INC. has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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ANN INC. Product Information
ANN INC.’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://anninc.com/
- Company Size
- 10,000+ Employees
Industry
Fashion and Beauty
Ecommerce and Marketplaces
Quick Insights into ANN INC. Product Quality
ANN INC.'s Product Quality score was rated highest by customers ages 26-30.
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Ranked ANN INC. Product Quality the Highest
ANN INC. Product Quality Score by Gender
ANN INC.'s Product Quality score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
ANN INC. Product Quality Score by Ethnicity
ANN INC.'s Product Quality score was rated 2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
ANN INC. Product Quality Score by Age
ANN INC.'s Product Quality score was rated 3.8 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
ANN INC. Product Quality Score by Usage
ANN INC.'s Product Quality score was rated 2.3 stars by customers who have used ANN INC.'s products/services for 2 to 5 Years.
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ANN INC. Product Quality vs. Competitors
Compared to its competitors, ANN INC.'s Product Quality score is rated right above Talbots, and is preceded by Cato Corporation .
| COMPANY | Product Quality Score | |
|---|---|---|
| Gap Inc. | 3.7/5 |
| Chico's FAS | 3.5/5 |
| Cato Corporation | 3.4/5 |
| ANN INC. | 3.2/5 |
| Talbots | 3.2/5 |
| Cherokee Global Brands | N/A |
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ANN INC. Pricing
ANN INC. ROI & Value For Money
2.9/5
ANN INC. has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into ANN INC. ROI
ANN INC.'s ROI score was rated highest by customers ages 26-30.
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Ranked ANN INC. ROI the Highest
ANN INC. ROI Score by Gender
ANN INC.'s ROI score was rated 2.9 by Female customers on Comparably.
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Female
2.9/5
Male
N/A
ANN INC. ROI Score by Ethnicity
ANN INC.'s ROI score was rated 2.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
ANN INC. ROI Score by Age
ANN INC.'s ROI score was rated 3 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
ANN INC. ROI Score by Usage
ANN INC.'s ROI score was rated 2.8 stars by customers who have used ANN INC.'s products/services for 2 to 5 Years.
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ANN INC. Pricing vs. Competitors
Compared to its competitors, ANN INC.'s ROI score is rated right above Cherokee Global Brands, and is preceded by Talbots.
| COMPANY | Pricing Score | |
|---|---|---|
| Chico's FAS | 3.5/5 |
| Gap Inc. | 3.5/5 |
| Cato Corporation | 3.3/5 |
| Talbots | 3.1/5 |
| ANN INC. | 2.9/5 |
| Cherokee Global Brands | N/A |
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ANN INC. Customer Satisfaction (CSAT)
ANN INC. Customer Satisfaction (CSAT) Score
61 / 100
ANN INC. has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
39%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ANN INC. Customer Satisfaction
ANN INC.'s Customer Satisfaction score was rated highest by Female customers.
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Ranked ANN INC. Customer Satisfaction the Highest
ANN INC. Customer Satisfaction Score by Gender
ANN INC.'s Customer Satisfaction score was rated 60 by Female customers on Comparably.
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60 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
ANN INC. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ANN INC. Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
ANN INC. Customer Satisfaction vs. Competitors
Compared to its competitors, ANN INC.'s Customer Satisfaction score is rated right above Talbots, and is preceded by Cato Corporation .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gap Inc. | 72% |
| Chico's FAS | 67% |
| Cato Corporation | 64% |
| ANN INC. | 61% |
| Talbots | 50% |
| Cherokee Global Brands | 0% |
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ANN INC. Customer Service
2.9/5
ANN INC. has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About ANN INC.'s Customer Service
Address
7 TIMES SQUARE, 15TH FLOOR, New York City, NY 10036
Website
http://anninc.com/
Phone Number
212-541-3300
Quick Insights into ANN INC. Customer Service
ANN INC.'s Customer Service score was rated highest by customers ages 26-30.
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Ranked ANN INC. Customer Service the Highest
ANN INC. Customer Service Score by Gender
ANN INC.'s Customer Service score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
ANN INC. Customer Service Score by Ethnicity
ANN INC.'s Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
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0
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100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
ANN INC. Customer Service Score by Age
ANN INC.'s Customer Service score was rated 4.1 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
ANN INC. Customer Service Score by Usage
ANN INC.'s Customer Service score was rated 2.3 stars by customers who have used ANN INC.'s products/services for 2 to 5 Years.
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ANN INC. Customer Service vs. Competitors
Compared to its competitors, ANN INC.'s Customer Service score is rated right above Cherokee Global Brands, and is preceded by Talbots.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gap Inc. | 3.6/5 |
| Cato Corporation | 3.6/5 |
| Chico's FAS | 3.4/5 |
| Talbots | 3/5 |
| ANN INC. | 2.9/5 |
| Cherokee Global Brands | N/A |
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Consumer vs. Employees
ANN INC. scored a -26 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of ANN INC. would recommend the brand to a friend. ENPS measures how likely ANN INC. employees would recommend working at ANN INC. to a friend.
Net Promoter Score
-26
NPS Score
| 28% | Promoters |
|---|---|
| 18% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 43% | Promoters |
|---|---|
| 27% | Passive |
| 30% | Detractors |
