25
NPS
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Vinted
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About Vinted's Brand
The Vinted Group, composed of Vinted Marketplace, Vinted Go, and Vinted Pay, is headquartered in Vilnius, Lithuania, where it all began back in 2008. In 2019, we became the country’s first Unicorn. Today, our 2,000+ employees work across offices in Vilnius, Kaunas, Amsterdam, Berlin, Hamburg, and Paris. Alongside the support of our growing community, we’re backed by leading venture capital firms: Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.
Brand at a Glance
81%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Vinted NPS
Vinted's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Vinted's customers would recommend using the product based on a scale of -100 to 100.
Vinted Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Vinted NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 33 | Mar 2024 | 33 |
Jul 2024 20 | Jul 2024 | 20 |
Aug 2024 9 | Aug 2024 | 9 |
Sep 2024 16 | Sep 2024 | 16 |
Oct 2024 15 | Oct 2024 | 15 |
Nov 2024 20 | Nov 2024 | 20 |
Dec 2024 14 | Dec 2024 | 14 |
Jan 2025 6 | Jan 2025 | 6 |
Mar 2025 12 | Mar 2025 | 12 |
Jun 2025 16 | Jun 2025 | 16 |
Oct 2025 21 | Oct 2025 | 21 |
Jan 2026 25 | Jan 2026 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vinted Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Vinted users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vinted Product Quality
3.4/5
Vinted has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Vinted Product Information
Vinted’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://vinted.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
Vinted Pricing
Vinted ROI & Value For Money
3.4/5
Vinted has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Vinted Customer Satisfaction (CSAT)
Vinted Customer Satisfaction (CSAT) Score
67 / 100
Vinted has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vinted Customer Service
3.4/5
Vinted has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Vinted's Customer Service
Address
Švitrigailos g., Vilnius Lithuania
Website
http://vinted.com
Vinted as an Employer
2.4/5
Vinted has a 2.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Vinted scored a 25 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Vinted would recommend the brand to a friend. ENPS measures how likely Vinted employees would recommend working at Vinted to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
