Zoom Video Communications NPS & Customer Reviews | Comparably
Zoom Video Communications is
Ranked
#12
in
Global Top 100 Brands
Brand Page
Zoom Video Communications
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Zoom Video Communications is ranked #11 in Top Brands for Millennials

Awards & Recognition

  • Top Brands for Millenials 2021
  • Top Brands for Gen-Z 2021
  • Top 100 Brands 2021

About Zoom Video Communications' Brand

Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the center, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact center, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more info at zoom.com. Zoom Video Communications’s brand is ranked #12 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Zoom Video Communications. When compared to other organizations within the Tech industry, Zoom Video Communications is ranked #6. Among its major competitors, Zoom Video Communications is ranked in 2nd place for NPS while Slack is 1st, and Cisco is 3rd.Their current market cap is $93.30B

Brand at a Glance

84%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4/5
Customer Service

Zoom Video Communications CMO

Zoom Video Communications Ranking

Zoom Video Communications NPS

Zoom Video Communications's Net Promoter Score (NPS) is a 44 with 63% Promoters, 18% Passives, and 19% Detractors. Net Promoter Score tracks whether Zoom Video Communications's customers would recommend using the product based on a scale of -100 to 100.

Zoom Video Communications Overall NPS

44
NPS
63%Promoters
18%Passives
19%Detractors
Zoom Video Communications Overall NPS

Zoom Video Communications NPS Trend

-100
-50
0
50
100
Feb 2025
43
Feb 202543
Mar 2025
43
Mar 202543
May 2025
43
May 202543
Jun 2025
43
Jun 202543
Jul 2025
43
Jul 202543
Aug 2025
43
Aug 202543
Sep 2025
43
Sep 202543
Oct 2025
43
Oct 202543
Nov 2025
42
Nov 202542
Dec 2025
43
Dec 202543
Feb 2026
43
Feb 202643
Apr 2026
43
Apr 202643

How Other Brands Compare

Zoom Video Communications is ranked second for NPS among its competitors. Slack and Cisco come in first and third, with BlueJeans Network coming in at #4. Among those competitors, it is the second most valued company behind Cisco.

Zoom Video Communications' Logo
Zoom Video Communications
Slack's Logo
Slack
Cisco's Logo
Cisco
BlueJeans Network's Logo
BlueJeans Network
Global Ranking#12#35#71#-
NPS444935-34
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral-Neutral
Valuation Updated every 24 hours for public companies$93.30B$20.69B$192.85B$750.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Zoom Video Communications NPS by Gender

Zoom Video Communications's NPS was rated 49 by both Female and Male customers on Comparably.

Male

49

Zoom Video Communications's NPS was rated 49 by Male customers on Comparably.

66%
Promoters
17%
Passives
17%
Detractors

Female

49

Zoom Video Communications's NPS was rated 49 by Female customers on Comparably.

63%
Promoters
23%
Passives
14%
Detractors

Zoom Video Communications NPS by Ethnicity

Zoom Video Communications's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

-100
-50
0
50
100
Caucasian
31
Caucasian31
Hispanic or Latino
28
Hispanic or Latino28
African American/Black
46
African American/Black46
Asian or Pacific Islander
39
Asian or Pacific Islander39
Other
30
Other30

Zoom Video Communications NPS by Age

Zoom Video Communications's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

0
20
40
60
80
100
Promoters
51%
Passives
34%
Detractors
15%
18-2551%34%15%
Promoters
54%
Passives
27%
Detractors
19%
26-3054%27%19%
Promoters
61%
Passives
20%
Detractors
19%
31-3561%20%19%
Promoters
71%
Passives
10%
Detractors
19%
36-4071%10%19%
Promoters
83%
Passives
10%
Detractors
7%
41-4583%10%7%
Promoters
65%
Passives
25%
Detractors
10%
46-5065%25%10%
Promoters
72%
Passives
23%
Detractors
5%
51-5572%23%5%
Promoters
67%
Passives
11%
Detractors
22%
56-6067%11%22%
Promoters
67%
Passives
0%
Detractors
33%
61-6567%0%33%
Promoters
57%
Passives
0%
Detractors
43%
66+57%0%43%

Zoom Video Communications NPS by Usage

Zoom Video Communications's NPS was rated the highest by customers who have used Zoom Video Communications's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
40
Less than 1 Year40
1 to 2 Years
54
1 to 2 Years54
2 to 5 Years
52
2 to 5 Years52
5 to 10 Years
71
5 to 10 Years71
Over 10 Years
34
Over 10 Years34

Zoom Video Communications NPS vs. Competitors

Compared to its competitors, Zoom Video Communications's NPS is rated right above Cisco, and is preceded by Slack.

Zoom Video Communications NPS vs Companies in Tech

In the Tech industry, Zoom Video Communications's NPS is rated right above Netflix, and is preceded by Apple.

Zoom Video Communications Customer Reviews

Out of the 33 Zoom Video Communications customer reviews 31 were positive and 2 were constructive. Zoom Video Communications customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
It's easy to use and almost anybody can figure out how the application works.
What do you value most about this brand?
convenince and easy to use
What do you value most about this brand?
The ability to connect people without being with them.
What do you value most about this brand?
Culture, platform, values, salary, position
What do you value most about this brand?
An easy way to get to online meeting

Zoom Video Communications Customer Loyalty

84%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

84% of Zoom Video Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

84
84%
16
16%
Zoom Video Communications Customer Loyalty

Zoom Video Communications Customer Loyalty Score by Gender

Female customers rated Zoom Video Communications's Customer Loyalty score 6% higher than Male customers.

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Male
84%
Yes
Female
90%
Yes

Zoom Video Communications Customer Loyalty Score by Ethnicity

Zoom Video Communications's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

% who answered "Yes"

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80
out of 100
Caucasian
84
out of 100
Hispanic or Latino
79
out of 100
African American/Black
83
out of 100
Asian or Pacific Islander
79
out of 100
Other

Zoom Video Communications Customer Loyalty Score by Age

Zoom Video Communications's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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0
20%
40%
60%
80%
100%
18-25
78%
18-2578%
26-30
86%
26-3086%
31-35
85%
31-3585%
36-40
91%
36-4091%
41-45
97%
41-4597%
46-50
96%
46-5096%
51-55
96%
51-5596%
56-60
90%
56-6090%
61-65
70%
61-6570%
66+
74%
66+74%

Zoom Video Communications Customer Loyalty Score by Usage

Zoom Video Communications's Customer Loyalty score was rated the highest by customers who have used Zoom Video Communications's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
81%
1 to 2 Years
93%
2 to 5 Years
85%
5 to 10 Years
81%
Over 10 Years
100%

Zoom Video Communications Customer Loyalty Score by Industry

Zoom Video Communications's Customer Loyalty score was rated the highest by Consumer Services industry customers, and the lowest by Public Relations and Communications industry customers.

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Tech
89%
Accounting
83%
Aerospace and Aviation
64%
Fashion and Beauty
100%
Architecture and Planning
55%
Banking and Financial Services
82%
Business and Consumer Services
93%
Business Supplies and Equipment
70%
Consulting
89%
Consumer Services
100%
Education
85%
Healthcare, Hospitals and Medicine
100%
Marketing, Advertising and Research
94%
Non-Profit
82%
Professional Services
100%
Public Relations and Communications
55%
Real Estate
78%
Telecommunications
100%

Zoom Video Communications Customer Loyalty vs. Competitors

Compared to its competitors, Zoom Video Communications's Customer Loyalty score is rated right above Cisco, and is preceded by Slack.

COMPANYCustomer Loyalty Score
Slack86%
Zoom Video Communications84%
Cisco81%
BrightTALK68%
ON2467%
BlueJeans Network55%
Vidyo54%

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Customer Loyalty for Other Tech Brands

In the Tech industry, Zoom Video Communications's Customer Loyalty score is rated right above Peloton, and is preceded by Apple.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Peloton82%

Unlock Zoom Video Communications Customer Loyalty vs. Companies in Tech Data

Zoom Video Communications' Logo
VS
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Spotify's Logo
Apple's Logo
Peloton's Logo

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Zoom Video Communications Product Quality

4.3/5

Zoom Video Communications has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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Zoom Video Communications Product Information

Zoom Video Communications serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Zoom Video Communications supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

Zoom Video Communications’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Consumer Services industry rated Zoom Video Communications's product the highest. Reviewers from the Business Supplies and Equipment industry rated Zoom Video Communications the lowest at 4.6.

Website
https://www.zoom.us/
Company Size
5,001-10,000 Employees

Industry

Tech
Productivity
SaaS

Languages Supported

English
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Russian

Product Type

Telemedicine Software
Web Collaboration Software
Online Meetings Software
Meeting Software
Web Conferencing Software
Video Conferencing Software
Webinars Software

Quick Insights into Zoom Video Communications Product Quality

Zoom Video Communications's Product Quality score was rated highest by customers from the Consumer Services industry, and rated lowest by customers from the Public Relations and Communications industry.

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Ranked Zoom Video Communications Product Quality the Highest

Consumer Services
5
51-55
4.7
Hispanic or Latino
4.6

Ranked Zoom Video Communications Product Quality the Lowest

Caucasian
4
66+
3.3
Public Relations and Communications
3.2

Zoom Video Communications Product Quality Score by Gender

Female customers rated Zoom Video Communications's Product Quality score 0.1 stars higher than Male customers.

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Male

4.3/5

Female

4.4/5

Zoom Video Communications Product Quality Score by Ethnicity

Zoom Video Communications's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
4
Caucasian4
Hispanic or Latino
4.6
Hispanic or Latino4.6
African American/Black
4.1
African American/Black4.1
Asian or Pacific Islander
4.5
Asian or Pacific Islander4.5
Other
4.2
Other4.2

Zoom Video Communications Product Quality Score by Age

Zoom Video Communications's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.4
18-254.4
26-30
4.3
26-304.3
31-35
4.2
31-354.2
36-40
4.1
36-404.1
41-45
4.6
41-454.6
46-50
4.6
46-504.6
51-55
4.7
51-554.7
56-60
4.5
56-604.5
61-65
4.1
61-654.1
66+
3.3
66+3.3

Zoom Video Communications Product Quality Score by Usage

Zoom Video Communications's Product Quality score was rated the highest by customers who have used Zoom Video Communications's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
4.2
1 to 2 Years
4.5
2 to 5 Years
4.4
5 to 10 Years
4.3
Over 10 Years
4.6

Zoom Video Communications Product Quality Score by Industry

Zoom Video Communications's Product Quality score was rated the highest by Consumer Services industry customers, and the lowest by Public Relations and Communications industry customers.

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Tech
4.5
Accounting
4.3
Aerospace and Aviation
3.6
Fashion and Beauty
4.3
Architecture and Planning
4.1
Banking and Financial Services
4.7
Business and Consumer Services
4.9
Business Supplies and Equipment
4.6
Consulting
4.2
Consumer Services
5
Education
4
Healthcare, Hospitals and Medicine
4.2
Marketing, Advertising and Research
4.6
Non-Profit
4.4
Professional Services
5
Public Relations and Communications
3.2
Real Estate
5
Religious Institutions
4.6
Retail
4.8
Telecommunications
4.5
Education
4.7

Zoom Video Communications Product Quality vs. Competitors

Compared to its competitors, Zoom Video Communications's Product Quality score is rated right above Cisco, and is preceded by Slack.

COMPANYProduct Quality Score
Slack4.3/5
Zoom Video Communications4.3/5
Cisco4.1/5
ON244/5
BlueJeans Network4/5
BrightTALK3.1/5
Vidyo2.8/5

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ON24 Logo
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Vidyo's Logo

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Product Quality for Other Tech Brands

In the Tech industry, Zoom Video Communications's Product Quality score is rated right above Apple, and is preceded by Nintendo.

COMPANYProduct Quality Score
Nintendo4.4/5
Zoom Video Communications4.3/5
Apple4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Peloton4/5
ROBLOX4/5

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Nintendo's Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
Google's Logo
Peloton's Logo
ROBLOX's Logo

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Zoom Video Communications Pricing

Zoom Video Communications ROI & Value For Money

4.1/5

Zoom Video Communications has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Zoom Video Communications Pricing Plans

Zoom Video Communications has a pricing structure that accommodates small, medium, and large businesses. Starting from $13.99/month, Zoom Video Communications uses a subscription model and offers the following: Pro - for small teams: $13.99/month/host, Business - for small & medium sized businesses: $18.99/month/host (min 10 hosts), and Enterprise - for large enterprises: $18.99/month/host (min 100 hosts).

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Public Relations and Communications industry think that they had the lowest ROI from Zoom Video Communications.

Who Uses Zoom Video Communications?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into Zoom Video Communications ROI

Zoom Video Communications's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Public Relations and Communications industry.

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Ranked Zoom Video Communications ROI the Highest

Banking and Financial Services
4.9
Over 10 Years
4.6
African American/Black
4.5

Ranked Zoom Video Communications ROI the Lowest

Other
3.7
66+
3.4
Public Relations and Communications
3.2

Zoom Video Communications ROI Score by Gender

Female customers rated Zoom Video Communications's ROI score 0.1 stars higher than Male customers.

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Male

4.1/5

Female

4.2/5

Zoom Video Communications ROI Score by Ethnicity

Zoom Video Communications's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
4
Caucasian4
Hispanic or Latino
4.1
Hispanic or Latino4.1
African American/Black
4.5
African American/Black4.5
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
3.7
Other3.7

Zoom Video Communications ROI Score by Age

Zoom Video Communications's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
3.9
18-253.9
26-30
4.2
26-304.2
31-35
4.2
31-354.2
36-40
4.2
36-404.2
41-45
4.4
41-454.4
46-50
4.2
46-504.2
51-55
4.4
51-554.4
56-60
4.1
56-604.1
61-65
4.1
61-654.1
66+
3.4
66+3.4

Zoom Video Communications ROI Score by Usage

Zoom Video Communications's ROI score was rated the highest by customers who have used Zoom Video Communications's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
4
1 to 2 Years
4.3
2 to 5 Years
4.2
5 to 10 Years
4
Over 10 Years
4.6

Zoom Video Communications ROI Score by Industry

Zoom Video Communications's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Public Relations and Communications industry customers.

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Tech
4.3
Accounting
4.2
Aerospace and Aviation
4.1
Fashion and Beauty
4.6
Architecture and Planning
3.6
Banking and Financial Services
4.9
Business and Consumer Services
4.7
Business Supplies and Equipment
4
Consulting
4.4
Consumer Services
4.6
Education
4
Healthcare, Hospitals and Medicine
4
Marketing, Advertising and Research
4.3
Non-Profit
4
Professional Services
4.8
Public Relations and Communications
3.2
Real Estate
4.9
Retail
4.3
Telecommunications
4.5
Healthcare
4.8

Zoom Video Communications Pricing vs. Competitors

Compared to its competitors, Zoom Video Communications's ROI score is rated right above Cisco, and is preceded by Slack.

COMPANYPricing Score
Slack4.1/5
Zoom Video Communications4.1/5
Cisco4/5
ON243.8/5
BlueJeans Network3.7/5
BrightTALK3.1/5
Vidyo2.7/5

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ROI for Other Tech Brands

In the Tech industry, Zoom Video Communications's ROI score is rated right above Google.

COMPANYPricing Score
Zoom Video Communications4.1/5
Google4/5
Spotify4/5
Peloton4/5
Netflix4/5
Apple4/5
Nintendo4/5
ROBLOX3.8/5

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Zoom Video Communications Customer Satisfaction (CSAT)

Zoom Video Communications Customer Satisfaction (CSAT) Score

74 / 100

Zoom Video Communications has an overall Customer Satisfaction score of 74 rated by its users and customers.

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Very Satisfied48%
Satisfied26%
Neither Satisfied nor Dissatisfied12%
Dissatisfied5%
Very Dissatisfied9%
Very Satisfied
48%
Satisfied
26%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
5%
Very Dissatisfied
9%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Zoom Video Communications Customer Satisfaction

Zoom Video Communications's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 66+.

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Ranked Zoom Video Communications Customer Satisfaction the Highest

Banking and Financial Services
100%
51-55
93%
Asian or Pacific Islander
93%

Ranked Zoom Video Communications Customer Satisfaction the Lowest

Architecture and Planning
60%
Less than 1 Year
55%
66+
40%

Zoom Video Communications Customer Satisfaction Score by Gender

Female customers rated Zoom Video Communications's Customer Satisfaction score 10 points higher than Male customers.

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77 / 100
Male
Very Satisfied
50%
Satisfied
27%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
1%
Very Dissatisfied
10%
87 / 100
Female
Very Satisfied
57%
Satisfied
30%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
4%

Zoom Video Communications Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Zoom Video Communications' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100
Very Satisfied50%
Satisfied25%
Neither Satisfied nor Dissatisfied17%
Dissatisfied0%
Very Dissatisfied8%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
8%

CSAT according to Hispanic or Latino

Zoom Video Communications' Customer Satisfaction (CSAT) score was rated 82% according to Hispanic or Latino users and customers.

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82 / 100
Very Satisfied55%
Satisfied27%
Neither Satisfied nor Dissatisfied9%
Dissatisfied9%
Very Dissatisfied0%
Very Satisfied
55%
Satisfied
27%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
0%

CSAT according to African American/Black

Zoom Video Communications' Customer Satisfaction (CSAT) score was rated 82% according to African American/Black users and customers.

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82 / 100
Very Satisfied64%
Satisfied18%
Neither Satisfied nor Dissatisfied9%
Dissatisfied0%
Very Dissatisfied9%
Very Satisfied
64%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
9%

CSAT according to Asian or Pacific Islander

Zoom Video Communications' Customer Satisfaction (CSAT) score was rated 93% according to Asian or Pacific Islander users and customers.

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93 / 100
Very Satisfied60%
Satisfied33%
Neither Satisfied nor Dissatisfied7%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
60%
Satisfied
33%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Zoom Video Communications' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.

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75 / 100
Very Satisfied44%
Satisfied31%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied25%
Very Satisfied
44%
Satisfied
31%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%

Zoom Video Communications Customer Satisfaction Score by Age

Zoom Video Communications's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
81%
Very Satisfied
31%
Satisfied
50%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
4%
Very Dissatisfied
0%
18-2581%
26-30 CSAT Score
80%
Very Satisfied
53%
Satisfied
27%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
13%
26-3080%
31-35 CSAT Score
85%
Very Satisfied
54%
Satisfied
31%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
0%
31-3585%
36-40 CSAT Score
78%
Very Satisfied
34%
Satisfied
44%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
36-4078%
41-45 CSAT Score
92%
Very Satisfied
77%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
8%
41-4592%
46-50 CSAT Score
80%
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
46-5080%
51-55 CSAT Score
93%
Very Satisfied
72%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
7%
51-5593%
56-60 CSAT Score
50%
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
56-6050%
66+ CSAT Score
40%
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
66+40%

Zoom Video Communications Customer Satisfaction Score by Usage

Zoom Video Communications's Customer Satisfaction score was rated the highest by customers who have used Zoom Video Communications's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
55
1 to 2 Years
88
2 to 5 Years
83
5 to 10 Years
83
Over 10 Years
80

Zoom Video Communications Customer Satisfaction Score by Industry

Zoom Video Communications's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
91
Accounting
88
Aerospace and Aviation
67
Architecture and Planning
60
Banking and Financial Services
100
Business and Consumer Services
100
Education
67
Marketing, Advertising and Research
100

Zoom Video Communications Customer Satisfaction vs. Competitors

Compared to its competitors, Zoom Video Communications's Customer Satisfaction score is rated right above ON24, and is preceded by Cisco.

COMPANYCustomer Satisfaction (CSAT) Score
Slack90%
Cisco78%
Zoom Video Communications74%
ON2463%
BrightTALK52%
Vidyo33%
BlueJeans Network0%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Zoom Video Communications's Customer Satisfaction score is rated right above ROBLOX, and is preceded by Google.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Zoom Video Communications74%
ROBLOX72%
Peloton64%

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Apple's Logo
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Google's Logo
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Peloton's Logo

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Zoom Video Communications Customer Service

4/5

Zoom Video Communications has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Zoom Video Communications's Customer Service

Address

55 Almaden Blvd, San Jose, CA 95113


Website

https://www.zoom.us/


Phone Number

1.888.799.9666

Quick Insights into Zoom Video Communications Customer Service

Zoom Video Communications's Customer Service score was rated highest by customers from the Real Estate industry, and rated lowest by customers from the Public Relations and Communications industry.

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Ranked Zoom Video Communications Customer Service the Highest

Real Estate
5
41-45
4.4
1 to 2 Years
4.2

Ranked Zoom Video Communications Customer Service the Lowest

Caucasian
3.8
66+
3.3
Public Relations and Communications
2.7

Zoom Video Communications Customer Service Score by Gender

Male customers rated Zoom Video Communications's Customer Service score 0.1 stars higher than Female customers.

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Male

4.1/5

Female

4/5

Zoom Video Communications Customer Service Score by Ethnicity

Zoom Video Communications's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3.8
Caucasian3.8
Hispanic or Latino
4.2
Hispanic or Latino4.2
African American/Black
4.2
African American/Black4.2
Asian or Pacific Islander
4
Asian or Pacific Islander4
Other
3.9
Other3.9

Zoom Video Communications Customer Service Score by Age

Zoom Video Communications's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
3.9
18-253.9
26-30
4.2
26-304.2
31-35
4.1
31-354.1
36-40
3.8
36-403.8
41-45
4.4
41-454.4
46-50
4.3
46-504.3
51-55
4
51-554
56-60
4.3
56-604.3
61-65
4.1
61-654.1
66+
3.3
66+3.3

Zoom Video Communications Customer Service Score by Usage

Zoom Video Communications's Customer Service score was rated the highest by customers who have used Zoom Video Communications's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.9
1 to 2 Years
4.2
2 to 5 Years
4.1
5 to 10 Years
4.2
Over 10 Years
4.1

Zoom Video Communications Customer Service Score by Industry

Zoom Video Communications's Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Public Relations and Communications industry customers.

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Tech
4.2
Accounting
4.1
Aerospace and Aviation
4
Fashion and Beauty
4.1
Architecture and Planning
3.5
Banking and Financial Services
4.7
Business and Consumer Services
4.5
Business Supplies and Equipment
4
Consulting
3.9
Consumer Services
4.5
Education
3.6
Healthcare, Hospitals and Medicine
3.3
Marketing, Advertising and Research
4.2
Non-Profit
3.8
Professional Services
4.6
Public Relations and Communications
2.7
Real Estate
5
Telecommunications
3.5

Zoom Video Communications Customer Service vs. Competitors

Compared to its competitors, Zoom Video Communications's Customer Service score is rated right above BlueJeans Network, and is preceded by Cisco.

COMPANYCustomer Service Score
Slack4.1/5
Cisco4.1/5
Zoom Video Communications4/5
BlueJeans Network3.5/5
ON243.3/5
BrightTALK3.1/5
Vidyo2.9/5

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Cisco's Logo
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Customer Service for Other Tech Brands

In the Tech industry, Zoom Video Communications's Customer Service score is rated right above Google, and is preceded by Apple.

COMPANYCustomer Service Score
Apple4.2/5
Zoom Video Communications4/5
Google4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
ROBLOX3.6/5

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Zoom Video Communications' Logo
VS
Apple's Logo
Google's Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Spotify's Logo
ROBLOX's Logo

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Zoom Video Communications as an Employer

4.6/5

Zoom Video Communications has a 4.6/5 stars for its overall company culture rated by their employees

  Zoom Video Communications CEO
top
5%
CEO of Zoom Video Communications

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Zoom Video Communications scored a 44 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Zoom Video Communications would recommend the brand to a friend. ENPS measures how likely Zoom Video Communications employees would recommend working at Zoom Video Communications to a friend.

Net Promoter Score

44
NPS Score
63%Promoters
18%Passive
19%Detractors

Employee Net Promoter Score

31
eNPS Score
58%Promoters
15%Passive
27%Detractors

Global Ranking Snapshot

Zoom Video Communications is ranked #12 in the Global Top 100 Brands. It ranks just behind Trader Joe's and just ahead of The Walt Disney Company.

RANKCOMPANYCEOINDUSTRY
10
Spotify  Spotify CEO
Daniel Ek
Tech
11
Trader Joe's  Trader Joe's CEO
Bryan Palbaum
Retail
12
Zoom Video Communications  Zoom Video Communications CEO
Eric Yuan
Tech
13
The Walt Disney Company  The Walt Disney Company CEO
Bob Chapek
Media and Entertainment
14
ROBLOX  ROBLOX CEO
David Baszucki
Media and Entertainment
15
In-N-Out Burger  In-N-Out Burger CEO
Lynsi Snyder
Travel and Hospitality
16
Vans  Vans CEO
Doug Palladini
Fashion and Beauty

Tech Ranking Snapshot

Zoom Video Communications is ranked #6 in the Tech Industry. It ranks just behind Spotify and just ahead of ROBLOX.

RANKCOMPANYLocation
4
Google
Mountain View, CA
5
Spotify
New York
6
Zoom Video Communications
San Jose, CA
7
ROBLOX
San Mateo, CA
8
Nintendo
Redmond, WA
9
Microsoft
Redmond, WA
10
Rockstar Games
New York City, NY