-34
NPS
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BlueJeans Network
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About BlueJeans Network's Brand
BlueJeans offers interactive, multi-directional video communication services through a cloud-based platform. Among its major competitors, BlueJeans Network is ranked in 5th place for NPS while Zoom Video Communications is 1st, and WebEx is 2nd. Overall, BlueJeans Network has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $750.00M
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
BlueJeans Network CMO
Rosanne Saccone
Rosanne Saccone serves as the Chief Marketing Officer of BlueJeans Network. Rosanne started at BlueJeans Network in October of 2017. Rosanne currently resides in San Francisco Bay Area.
BlueJeans Network Ranking
- #4 / 4 of its competitors
BlueJeans Network NPS
BlueJeans Network's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether BlueJeans Network's customers would recommend using the product based on a scale of -100 to 100.
BlueJeans Network Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
BlueJeans Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
How Other Brands Compare
BlueJeans Network is ranked #4 for NPS among its competitors. Zoom Video Communications and Dialpad come in first and second, with Highfive coming in at third. Among those competitors, it is the second most valued company behind Zoom Video Communications.
BlueJeans Network |  Zoom Video Communications |  Dialpad |  Highfive | |
| Global Ranking | #- | #12 | #- | #- |
| NPS | -34 | 44 | 37 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $750.00M | $93.30B | $400.00M | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BlueJeans Network NPS vs. Competitors
Compared to its competitors, BlueJeans Network's NPS is rated right above Vidyo, and is preceded by Zingaya.
| COMPANY | NPS Score | |
|---|---|---|
| Zoom Video Communications | 44 |
 | WebEx | 41 |
| Dialpad | 37 |
| Highfive | 33 |
 | FireMon | N/A |
 | Zingaya | N/A |
| BlueJeans Network | -34 |
 | Vidyo | -50 |
BlueJeans Network Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of BlueJeans Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BlueJeans Network Customer Loyalty vs. Competitors
Compared to its competitors, BlueJeans Network's Customer Loyalty score is rated right above Vidyo, and is preceded by Dialpad.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Zoom Video Communications | 84% |
| WebEx | 82% |
| Dialpad | 72% |
| BlueJeans Network | 55% |
| Vidyo | 54% |
| Highfive | N/A |
| FireMon | N/A |
| Zingaya | N/A |
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BlueJeans Network Product Quality
4/5
BlueJeans Network has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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BlueJeans Network Product Information
BlueJeans Network’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://bluejeans.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
Content
Enterprise
Hardware and Devices
Media
Productivity
SaaS
BlueJeans Network Product Quality vs. Competitors
Compared to its competitors, BlueJeans Network's Product Quality score is rated right above Dialpad, and is preceded by Highfive.
| COMPANY | Product Quality Score | |
|---|---|---|
| WebEx | 4.4/5 |
| Zoom Video Communications | 4.3/5 |
| Highfive | 4.2/5 |
| BlueJeans Network | 4/5 |
| Dialpad | 3.9/5 |
| Vidyo | 2.8/5 |
| FireMon | N/A |
| Zingaya | N/A |
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BlueJeans Network Pricing
BlueJeans Network ROI & Value For Money
3.7/5
BlueJeans Network has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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BlueJeans Network Pricing vs. Competitors
Compared to its competitors, BlueJeans Network's ROI score is rated right above Vidyo, and is preceded by Dialpad.
| COMPANY | Pricing Score | |
|---|---|---|
| Highfive | 4.2/5 |
| WebEx | 4.1/5 |
| Zoom Video Communications | 4.1/5 |
| Dialpad | 4.1/5 |
| BlueJeans Network | 3.7/5 |
| Vidyo | 2.7/5 |
| FireMon | N/A |
| Zingaya | N/A |
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BlueJeans Network Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BlueJeans Network Customer Satisfaction vs. Competitors
Compared to its competitors, BlueJeans Network's Customer Satisfaction score is rated right above FireMon, and is preceded by Highfive.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WebEx | 100% |
| Zoom Video Communications | 74% |
| Dialpad | 67% |
| Vidyo | 33% |
| Highfive | 0% |
| BlueJeans Network | 0% |
| FireMon | 0% |
| Zingaya | 0% |
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BlueJeans Network Customer Service
3.5/5
BlueJeans Network has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About BlueJeans Network's Customer Service
Address
516 Clyde Ave, Mountain View, CA 94043
Website
http://bluejeans.com
Phone Number
(408) 550-2828
BlueJeans Network's Social Links
BlueJeans Network Customer Service vs. Competitors
Compared to its competitors, BlueJeans Network's Customer Service score is rated right above Vidyo, and is preceded by Highfive.
| COMPANY | Customer Service Score | |
|---|---|---|
| WebEx | 4.2/5 |
| Zoom Video Communications | 4/5 |
| Dialpad | 3.8/5 |
| Highfive | 3.7/5 |
| BlueJeans Network | 3.5/5 |
| Vidyo | 2.9/5 |
| FireMon | N/A |
| Zingaya | N/A |
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BlueJeans Network as an Employer
4.1/5
BlueJeans Network has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
BlueJeans Network scored a -34 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of BlueJeans Network would recommend the brand to a friend. ENPS measures how likely BlueJeans Network employees would recommend working at BlueJeans Network to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
