WebEx NPS & Customer Reviews

Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Brand Page

WebEx

Marketing or Exec? Claim Your Free Account

WebEx

Rate this Brand

About WebEx's Brand

WebEx, a Cisco company, provides on-demand applications for businesses to conduct web conferencing, telework and application remote control. Among its major competitors, WebEx is ranked in 2nd place for NPS while GoTo is 1st, and Mitel Networks is 3rd.

Brand at a Glance

82%

Customer Loyalty

4.4/5

Product Quality

4.1/5

Pricing

4.2/5

Customer Service

WebEx Ranking

^#2 / 4 of its competitors

WebEx NPS

WebEx's Net Promoter Score (NPS) is a 41 with 64% Promoters, 13% Passives, and 23% Detractors. Net Promoter Score tracks whether WebEx's customers would recommend using the product based on a scale of -100 to 100.

WebEx Overall NPS

NPS

64%	Promoters
13%	Passives
23%	Detractors

WebEx NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2022 37	Nov 2022	37
Feb 2023 40	Feb 2023	40
Mar 2023 38	Mar 2023	38
Apr 2023 40	Apr 2023	40
Jun 2023 37	Jun 2023	37
Jul 2023 37	Jul 2023	37
Sep 2023 39	Sep 2023	39
Nov 2023 38	Nov 2023	38
Jan 2024 38	Jan 2024	38
Oct 2024 40	Oct 2024	40
Nov 2024 40	Nov 2024	40
Nov 2025 42	Nov 2025	42

How Other Brands Compare

WebEx is ranked second for NPS among its competitors. GoTo and Mitel Networks come in first and third, with BlueJeans Network coming in at #4.

	WebEx	GoTo	BlueJeans Network	Mitel Networks
Global Ranking	#-	#291	#-	#-
NPS	41	59	-34	12
Social Sentiment Calculated by analyzing social media and other online mentions	-	Negative	Neutral	-
Valuation Updated every 24 hours for public companies	-	$4.22B	$750.00M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

WebEx NPS by Gender

WebEx's NPS was rated 75 by Male customers on Comparably.

Male

WebEx's NPS was rated 75 by Male customers on Comparably.

75%

Promoters

25%

Passives

Detractors

Female

N/A

WebEx's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

WebEx NPS by Ethnicity

WebEx's NPS was rated 50 points by Asian or Pacific Islander customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 50	Asian or Pacific Islander	50

WebEx NPS by Usage

WebEx's NPS was rated the highest by customers who have used WebEx's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 21	Less than 1 Year	21
1 to 2 Years 25	1 to 2 Years	25
2 to 5 Years 37	2 to 5 Years	37
5 to 10 Years 49	5 to 10 Years	49

WebEx NPS vs. Competitors

Compared to its competitors, WebEx's NPS is rated right above Mitel Networks, and is preceded by GoTo.

COMPANY		NPS Score
	GoTo	59
	WebEx	41
	Mitel Networks	12
	Bomgar	0
	Mindjet	N/A
	BlueJeans Network	-34
	Arkadin	-100

WebEx Customer Reviews

Out of the 2 WebEx customer reviews 2 were positive and 0 were constructive. WebEx customer reviews reflect that all customers have a favorable experience using the products/services of the company.

WebEx Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of WebEx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

82%

18%

WebEx Customer Loyalty Score by Gender

WebEx's Customer Loyalty score was rated 100 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of WebEx.

Male

100%

Yes

Female

N/A

Yes

WebEx Customer Loyalty Score by Ethnicity

WebEx's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of WebEx.

100

out of 100

Asian or Pacific Islander

WebEx Customer Loyalty Score by Usage

WebEx's Customer Loyalty score was rated 100% by customers who have used WebEx's products/services for 5 to 10 Years.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

5 to 10 Years	100%

WebEx Customer Loyalty Score by Industry

WebEx's Customer Loyalty score was rated 100% by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	100%

WebEx Customer Loyalty vs. Competitors

Compared to its competitors, WebEx's Customer Loyalty score is rated right above Mitel Networks, and is preceded by GoTo.

COMPANY		Customer Loyalty Score
	Bomgar	100%
	GoTo	88%
	WebEx	82%
	Mitel Networks	71%
	BlueJeans Network	55%
	Arkadin	N/A
	Mindjet	N/A

Unlock WebEx Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full WebEx Customer Loyalty vs. Competitors data and gain insights into your customers today.

WebEx Product Quality

4.4/5

WebEx has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.

Sign Up to unlock WebEx's overall Product Quality score rated by its users and customers.

WebEx Product Information

WebEx serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, and Brazil. WebEx supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

WebEx’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated WebEx's product the highest. Reviewers from the Education industry rated WebEx the lowest at 4.3.

Website: http://www.webex.com

Company Size: 10,000+ Employees

Industry

Tech

Business Services

Enterprise

Government & Legal

Hardware and Devices

Productivity

SaaS

Languages Supported

English

Chinese (Traditional)

French

German

Portuguese

Spanish

Chinese (Simplified)

Japanese

Italian

Korean

Product Type

Online Meetings Software

Web Conferencing Software

Video Conferencing Software

Remote Support Software

VoIP Software

Quick Insights into WebEx Product Quality

WebEx's Product Quality score was rated highest by Male customers, and rated lowest by customers from the Manufacturing and Machinery industry.

Sign Up to unlock insights into how customers have ranked WebEx's Product Quality.

Ranked WebEx Product Quality the Highest

Male	5
Retail	4.7
5 to 10 Years	4.6

Ranked WebEx Product Quality the Lowest

Less than 1 Year	4.3
Manufacturing and Machinery	4.3

WebEx Product Quality Score by Gender

WebEx's Product Quality score was rated 5 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of WebEx.

Male

5/5

Female

N/A

WebEx Product Quality Score by Ethnicity

WebEx's Product Quality score was rated 4.5 stars by Asian or Pacific Islander customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WebEx.

Summary	Ethnicity	Score
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5

WebEx Product Quality Score by Usage

WebEx's Product Quality score was rated the highest by customers who have used WebEx's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	4.3
1 to 2 Years	4.4
2 to 5 Years	4.4
5 to 10 Years	4.6

WebEx Product Quality Score by Industry

WebEx's Product Quality score was rated the highest by Retail industry customers, and the lowest by Manufacturing and Machinery industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	4.5
Education	4.3
Healthcare, Hospitals and Medicine	4.4
Manufacturing and Machinery	4.3
Marketing, Advertising and Research	4.4
Retail	4.7

WebEx Product Quality vs. Competitors

Compared to its competitors, WebEx's Product Quality score is rated right above BlueJeans Network, and is preceded by GoTo.

COMPANY		Product Quality Score
	GoTo	4.4/5
	WebEx	4.4/5
	BlueJeans Network	4/5
	Bomgar	3.7/5
	Mitel Networks	3.4/5
	Arkadin	N/A
	Mindjet	N/A

Unlock WebEx Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full WebEx Product Quality vs. Competitors data and gain insights into your customers today.

WebEx Pricing

WebEx ROI & Value For Money

4.1/5

WebEx has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

Sign Up to unlock WebEx's overall ROI score rated by its users and customers.

WebEx Pricing Plans

WebEx has a pricing structure that accommodates small, medium, and large businesses. Starting from $19/month, WebEx uses a subscription model and offers the following: Premium 8, for up to 8 people: $24/month (paid monthly) or $19/month (paid annually)., Premium 25, for up to 25 people: $39/month (paid monthly) or $29/month (paid annually)., and Premium 200, for up to 200 people: $49/month (paid monthly) or $39/month (paid annually)..

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry. The users from the Manufacturing and Machinery industry think that they had the lowest ROI from WebEx.

Who Uses WebEx?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into WebEx ROI

WebEx's ROI score was rated highest by Male customers, and rated lowest by customers from the Manufacturing and Machinery industry.

Sign Up to unlock insights into how customers have ranked WebEx's ROI score.

Ranked WebEx ROI the Highest

Male	4.6
5 to 10 Years	4.5
Non-Profit	4.4

Ranked WebEx ROI the Lowest

Manufacturing and Machinery	3.9

WebEx ROI Score by Gender

WebEx's ROI score was rated 4.6 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of WebEx.

Male

4.6/5

Female

N/A

WebEx ROI Score by Ethnicity

WebEx's ROI score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WebEx.

Summary	Ethnicity	Score
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9

WebEx ROI Score by Usage

WebEx's ROI score was rated 4.5 stars by customers who have used WebEx's products/services for 5 to 10 Years.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

5 to 10 Years	4.5

WebEx ROI Score by Industry

WebEx's ROI score was rated the highest by Non-Profit industry customers, and the lowest by Manufacturing and Machinery industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	4.3
Banking and Financial Services	4.3
Healthcare, Hospitals and Medicine	4.1
Insurance	4.3
Manufacturing and Machinery	3.9
Marketing, Advertising and Research	4.1
Non-Profit	4.4

WebEx Pricing vs. Competitors

Compared to its competitors, WebEx's ROI score is rated right above BlueJeans Network, and is preceded by GoTo.

COMPANY		Pricing Score
	GoTo	4.4/5
	WebEx	4.1/5
	BlueJeans Network	3.7/5
	Mitel Networks	3.4/5
	Bomgar	2.7/5
	Arkadin	N/A
	Mindjet	N/A

Unlock WebEx ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full WebEx ROI vs. Competitors data and gain insights into your customers today.

WebEx Customer Satisfaction (CSAT)

WebEx Customer Satisfaction (CSAT) Score

100 / 100

WebEx has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	60%
Satisfied	40%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

60%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into WebEx Customer Satisfaction

WebEx's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers.

Sign Up to unlock insights into how customers have ranked WebEx's Customer Satisfaction.

Ranked WebEx Customer Satisfaction the Highest

Asian or Pacific Islander	100%
Male	100%
Tech	100%

WebEx Customer Satisfaction Score by Gender

WebEx's Customer Satisfaction score was rated 100 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of WebEx.

100 / 100

Male

	Very Satisfied	75%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

WebEx Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
100%

CSAT according to Asian or Pacific Islander

WebEx's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of WebEx.

100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

WebEx Customer Satisfaction Score by Industry

WebEx's Customer Satisfaction score was rated 100 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "WebEx Customer Satisfaction Score by Industry",
	"text": "WebEx's Customer Satisfaction score was rated 100 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "WebEx's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	100

WebEx Customer Satisfaction vs. Competitors

Compared to its competitors, WebEx's Customer Satisfaction score is rated right above GoTo.

COMPANY		Customer Satisfaction (CSAT) Score
	WebEx	100%
	GoTo	89%
	Bomgar	50%
	Mitel Networks	46%
	BlueJeans Network	0%
	Arkadin	0%
	Mindjet	0%

Unlock WebEx Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full WebEx Customer Satisfaction vs. Competitors data and gain insights into your customers today.

WebEx Customer Service

4.2/5

WebEx has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

Sign Up to unlock WebEx's overall Customer Service score rated by its users and customers.

About WebEx's Customer Service

Address

3979 Freedom Circle, Santa Clara, CA

Website

http://www.webex.com

Phone Number

1(877)509-3239

Quick Insights into WebEx Customer Service

WebEx's Customer Service score was rated highest by Male customers.

Sign Up to unlock insights into how customers have ranked WebEx's Customer Service score.

Ranked WebEx Customer Service the Highest

Male	4.7
Tech	4.7
5 to 10 Years	4.6

WebEx Customer Service Score by Gender

WebEx's Customer Service score was rated 4.7 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of WebEx.

Male

4.7/5

Female

N/A

WebEx Customer Service Score by Ethnicity

WebEx's Customer Service score was rated 4.4 stars by Asian or Pacific Islander customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of WebEx.

100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4

WebEx Customer Service Score by Usage

WebEx's Customer Service score was rated 4.6 stars by customers who have used WebEx's products/services for 5 to 10 Years.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

5 to 10 Years	4.6

WebEx Customer Service Score by Industry

WebEx's Customer Service score was rated 4.7 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	4.7

WebEx Customer Service vs. Competitors

Compared to its competitors, WebEx's Customer Service score is rated right above Bomgar, and is preceded by GoTo.

COMPANY		Customer Service Score
	GoTo	4.3/5
	WebEx	4.2/5
	Bomgar	3.7/5
	BlueJeans Network	3.5/5
	Mitel Networks	3.2/5
	Arkadin	N/A
	Mindjet	N/A

Unlock WebEx Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full WebEx Customer Service vs. Competitors data and gain insights into your customers today.

WebEx as an Employer

2.9/5

WebEx has a 2.9/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of WebEx

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

WebEx scored a 41 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of WebEx would recommend the brand to a friend. ENPS measures how likely WebEx employees would recommend working at WebEx to a friend.

Net Promoter Score

NPS Score

64%	Promoters
13%	Passive
23%	Detractors

Employee Net Promoter Score

eNPS Score

67%	Promoters
0%	Passive
33%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail