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NPS
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Bomgar
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About Bomgar's Brand
Bomgar is a remote support solution allowing support technicians to connect with end-user systems via firewalls from PCs or mobile devices. Among its major competitors, Bomgar is ranked in 4th place for NPS while GoTo is 1st, and WebEx is 2nd. Overall, Bomgar has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
2.7/5
Pricing
3.7/5
Customer Service
Bomgar Ranking
- #4 / 4 of its competitors
Bomgar NPS
Bomgar's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Bomgar's customers would recommend using the product based on a scale of -100 to 100.
Bomgar Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Bomgar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Apr 2023 0 | Apr 2023 | 0 |
How Other Brands Compare
Bomgar is ranked #4 for NPS among its competitors. GoTo and WebEx come in first and second, with Citrix coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bomgar NPS vs. Competitors
Compared to its competitors, Bomgar's NPS is rated right above CATALYST REPOSITORY SYSTEMS, and is preceded by Citrix.
| COMPANY | NPS Score | |
|---|---|---|
 | GoTo | 59 |
 | WebEx | 41 |
 | Citrix | 17 |
| Bomgar | 0 |
 | CATALYST REPOSITORY SYSTEMS | N/A |
Bomgar Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Bomgar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bomgar Customer Loyalty vs. Competitors
Compared to its competitors, Bomgar's Customer Loyalty score is rated right above GoTo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bomgar | 100% |
| GoTo | 88% |
| WebEx | 82% |
| Citrix | 82% |
| CATALYST REPOSITORY SYSTEMS | N/A |
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Bomgar Product Quality
3.7/5
Bomgar has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Bomgar Product Information
Bomgar’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.bomgar.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Hardware and Devices
SaaS
Bomgar Product Quality vs. Competitors
Compared to its competitors, Bomgar's Product Quality score is rated right above CATALYST REPOSITORY SYSTEMS, and is preceded by Citrix.
| COMPANY | Product Quality Score | |
|---|---|---|
| GoTo | 4.4/5 |
| WebEx | 4.4/5 |
| Citrix | 3.8/5 |
| Bomgar | 3.7/5 |
| CATALYST REPOSITORY SYSTEMS | N/A |
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Bomgar Pricing
Bomgar ROI & Value For Money
2.7/5
Bomgar has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Bomgar Pricing vs. Competitors
Compared to its competitors, Bomgar's ROI score is rated right above CATALYST REPOSITORY SYSTEMS, and is preceded by Citrix.
| COMPANY | Pricing Score | |
|---|---|---|
| GoTo | 4.4/5 |
| WebEx | 4.1/5 |
| Citrix | 3.7/5 |
| Bomgar | 2.7/5 |
| CATALYST REPOSITORY SYSTEMS | N/A |
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Bomgar Customer Satisfaction (CSAT)
Bomgar Customer Satisfaction (CSAT) Score
50 / 100
Bomgar has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bomgar Customer Satisfaction vs. Competitors
Compared to its competitors, Bomgar's Customer Satisfaction score is rated right above CATALYST REPOSITORY SYSTEMS, and is preceded by Citrix.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WebEx | 100% |
| GoTo | 89% |
| Citrix | 64% |
| Bomgar | 50% |
| CATALYST REPOSITORY SYSTEMS | 0% |
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Bomgar Customer Service
3.7/5
Bomgar has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Bomgar's Customer Service
Address
578 Highland Colony Parkway, Paragon Centre, Suite 300, Ridgeland, MS
Website
http://www.bomgar.com
Bomgar Customer Service vs. Competitors
Compared to its competitors, Bomgar's Customer Service score is rated right above Citrix, and is preceded by WebEx.
| COMPANY | Customer Service Score | |
|---|---|---|
| GoTo | 4.3/5 |
| WebEx | 4.2/5 |
| Bomgar | 3.7/5 |
| Citrix | 3.6/5 |
| CATALYST REPOSITORY SYSTEMS | N/A |
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Bomgar as an Employer
4.7/5
Bomgar has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Bomgar scored a 0 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of Bomgar would recommend the brand to a friend. ENPS measures how likely Bomgar employees would recommend working at Bomgar to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
