19
NPS
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Citrix
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About Citrix's Brand
Citrix aims to power a world where people, organizations are securely connected and accessible to make the extraordinary possible. Among its major competitors, Citrix is ranked in 4th place for NPS while LogMeIn is 1st, and NetApp is 2nd. Overall, Citrix has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $16.35B
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Citrix CMO
Tim Minahan
Tim Minahan serves as the Chief Marketing Officer and SVP of Citrix. Tim started at Citrix in November of 2015. Tim currently resides in the Greater Atlanta Area.
Citrix Ranking
- #4 / 4 of its competitors
Citrix NPS
Citrix's Net Promoter Score (NPS) is a 19 with 50% Promoters, 19% Passives, and 31% Detractors. Net Promoter Score tracks whether Citrix's customers would recommend using the product based on a scale of -100 to 100.
Citrix Overall NPS
| 50% | Promoters |
|---|---|
| 19% | Passives |
| 31% | Detractors |
Citrix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 19 | May 2021 | 19 |
Jun 2021 17 | Jun 2021 | 17 |
Jul 2021 15 | Jul 2021 | 15 |
Aug 2021 15 | Aug 2021 | 15 |
Sep 2021 17 | Sep 2021 | 17 |
Oct 2021 17 | Oct 2021 | 17 |
Dec 2021 20 | Dec 2021 | 20 |
Jan 2022 20 | Jan 2022 | 20 |
Feb 2022 20 | Feb 2022 | 20 |
Mar 2022 22 | Mar 2022 | 22 |
Apr 2022 19 | Apr 2022 | 19 |
May 2022 19 | May 2022 | 19 |
How Other Brands Compare
Citrix is ranked #4 for NPS among its competitors. LogMeIn and NetApp come in first and second, with VMware coming in at third. Among those competitors, it is the second most valued company behind VMware.
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What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Citrix NPS by Gender
Citrix's NPS was rated 36 by Male customers on Comparably.
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Male
36
Citrix's NPS was rated 36 by Male customers on Comparably.
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49%
Promoters
38%
Passives
13%
Detractors
Female
N/A
Citrix's NPS is not yet rated by Female customers.
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0%
Promoters
0%
Passives
0%
Detractors
Citrix NPS by Ethnicity
Citrix's NPS was rated -67 points by Caucasian customers on Comparably.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Citrix NPS by Age
Citrix's NPS was rated 100 points by customers ages 26-30 on Comparably.
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Citrix NPS by Usage
Citrix's NPS was rated the highest by customers who have used Citrix's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 16 | 2 to 5 Years | 16 |
5 to 10 Years 50 | 5 to 10 Years | 50 |
Citrix NPS vs. Competitors
Compared to its competitors, Citrix's NPS is rated right above Netsuite, and is preceded by VMware.
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Citrix Customer Reviews
Out of the 2 Citrix customer reviews 2 were positive and 0 were constructive. Citrix customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Citrix Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Citrix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Citrix Customer Loyalty Score by Gender
Citrix's Customer Loyalty score was rated 89 by Male customers on Comparably.
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Male
89%
Yes
Female
N/A
Yes
Citrix Customer Loyalty Score by Ethnicity
Citrix's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Citrix Customer Loyalty Score by Age
Citrix's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Citrix Customer Loyalty Score by Usage
Citrix's Customer Loyalty score was rated the highest by customers who have used Citrix's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Citrix Customer Loyalty Score by Industry
Citrix's Customer Loyalty score was rated 78% by Tech industry customers.
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Citrix Customer Loyalty vs. Competitors
Compared to its competitors, Citrix's Customer Loyalty score is rated right above VMware, and is preceded by NetApp.
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Citrix Product Quality
4/5
Citrix has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Citrix Product Information
Citrix serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Citrix supports iOS and Web devices and offers products for medium and large sized businesses.
Citrix’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Citrix's product the highest. Reviewers from the Philanthropy industry rated Citrix the lowest at 3.8.
- Website
- http://www.citrix.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Big Data
Enterprise
SaaS
Languages Supported
English
Chinese (Traditional)
German
Spanish
Chinese (Simplified)
Italian
Quick Insights into Citrix Product Quality
Citrix's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Philanthropy industry.
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Ranked Citrix Product Quality the Highest
Ranked Citrix Product Quality the Lowest
Citrix Product Quality Score by Gender
Citrix's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Citrix Product Quality Score by Ethnicity
Citrix's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Citrix Product Quality Score by Age
Citrix's Product Quality score was rated 5 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
Citrix Product Quality Score by Usage
Citrix's Product Quality score was rated the highest by customers who have used Citrix's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Citrix Product Quality Score by Industry
Citrix's Product Quality score was rated the highest by Tech industry customers, and the lowest by Philanthropy industry customers.
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Citrix Product Quality vs. Competitors
Compared to its competitors, Citrix's Product Quality score is rated right above BMC Software, and is preceded by NetApp.
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Citrix Pricing
Citrix ROI & Value For Money
3.9/5
Citrix has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Citrix Pricing Plans
Citrix has a pricing structure that accommodates medium and large businesses. Starting from $109/month, Citrix uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Citrix?
Medium Businesses
Large Enterprises
Quick Insights into Citrix ROI
Citrix's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Citrix's products/services for 1 to 2 Years.
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Ranked Citrix ROI the Highest
Ranked Citrix ROI the Lowest
Citrix ROI Score by Gender
Citrix's ROI score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Citrix ROI Score by Ethnicity
Citrix's ROI score was rated 3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Citrix ROI Score by Age
Citrix's ROI score was rated 5 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
Citrix ROI Score by Usage
Citrix's ROI score was rated the highest by customers who have used Citrix's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Citrix ROI Score by Industry
Citrix's ROI score was rated 3.6 stars by Tech industry customers.
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Citrix Pricing vs. Competitors
Compared to its competitors, Citrix's ROI score is rated right above Netsuite, and is preceded by NetApp.
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Citrix Customer Satisfaction (CSAT)
Citrix Customer Satisfaction (CSAT) Score
66 / 100
Citrix has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
53%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Citrix Customer Satisfaction
Citrix's Customer Satisfaction score was rated highest by Male customers.
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Ranked Citrix Customer Satisfaction the Highest
Citrix Customer Satisfaction Score by Gender
Citrix's Customer Satisfaction score was rated 66 by Male customers on Comparably.
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66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Citrix Customer Satisfaction vs. Competitors
Compared to its competitors, Citrix's Customer Satisfaction score is rated right above BMC Software, and is preceded by Netsuite.
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Citrix Customer Service
3.7/5
Citrix has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Citrix's Customer Service
Address
4988 Great America Parkway, Santa Clara, CA 95054
Website
http://www.citrix.com
Phone Number
800-424-8749
Citrix's Social Links
Quick Insights into Citrix Customer Service
Citrix's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Citrix's products/services for 5 to 10 Years.
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Ranked Citrix Customer Service the Highest
Ranked Citrix Customer Service the Lowest
Citrix Customer Service Score by Gender
Citrix's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Citrix Customer Service Score by Ethnicity
Citrix's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Citrix Customer Service Score by Age
Citrix's Customer Service score was rated 5 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
Citrix Customer Service Score by Usage
Citrix's Customer Service score was rated the highest by customers who have used Citrix's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Citrix Customer Service Score by Industry
Citrix's Customer Service score was rated 3.6 stars by Tech industry customers.
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Citrix Customer Service vs. Competitors
Compared to its competitors, Citrix's Customer Service score is rated right above LogMeIn, and is preceded by VMware.
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Citrix as an Employer
2.9/5
Citrix has a 2.9/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Citrix scored a 19 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Citrix would recommend the brand to a friend. ENPS measures how likely Citrix employees would recommend working at Citrix to a friend.
Net Promoter Score
19
NPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 33% | Promoters |
|---|---|
| 26% | Passive |
| 41% | Detractors |
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