17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Citrix
Marketing or Exec? Claim Your Free Account
About Citrix's Brand
Citrix aims to power a world where people, organizations are securely connected and accessible to make the extraordinary possible. Among its major competitors, Citrix is ranked in 4th place for NPS while GoTo is 1st, and NetApp is 2nd. Overall, Citrix has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $16.35B
Brand at a Glance
82%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Citrix CMO
Tim Minahan
Tim Minahan serves as the Chief Marketing Officer and SVP of Citrix. Tim started at Citrix in November of 2015. Tim currently resides in the Greater Atlanta Area.
Citrix Ranking
- #4 / 4 of its competitors
Citrix NPS
Citrix's Net Promoter Score (NPS) is a 17 with 49% Promoters, 19% Passives, and 32% Detractors. Net Promoter Score tracks whether Citrix's customers would recommend using the product based on a scale of -100 to 100.
Citrix Overall NPS
| 49% | Promoters |
|---|---|
| 19% | Passives |
| 32% | Detractors |
Citrix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 19 | May 2023 | 19 |
Sep 2023 19 | Sep 2023 | 19 |
Feb 2024 18 | Feb 2024 | 18 |
Mar 2024 16 | Mar 2024 | 16 |
May 2024 18 | May 2024 | 18 |
Jun 2024 18 | Jun 2024 | 18 |
Sep 2024 20 | Sep 2024 | 20 |
Nov 2024 18 | Nov 2024 | 18 |
Dec 2024 17 | Dec 2024 | 17 |
Feb 2025 15 | Feb 2025 | 15 |
Apr 2025 15 | Apr 2025 | 15 |
May 2025 17 | May 2025 | 17 |
How Other Brands Compare
Citrix is ranked #4 for NPS among its competitors. GoTo and NetApp come in first and second, with VMware coming in at third. Among those competitors, it is the second most valued company behind VMware.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Citrix NPS by Gender
Citrix's NPS was rated 23 by Male customers on Comparably.
Male
23
Citrix's NPS was rated 23 by Male customers on Comparably.
46%
Promoters
31%
Passives
23%
Detractors
Female
N/A
Citrix's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Citrix NPS by Ethnicity
Citrix's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
African American/Black 67 | African American/Black | 67 |
Citrix NPS by Age
Citrix's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Citrix NPS by Usage
Citrix's NPS was rated the highest by customers who have used Citrix's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 52 | Less than 1 Year | 52 |
1 to 2 Years 26 | 1 to 2 Years | 26 |
2 to 5 Years 16 | 2 to 5 Years | 16 |
5 to 10 Years 53 | 5 to 10 Years | 53 |
Over 10 Years -67 | Over 10 Years | -67 |
Citrix Customer Reviews
Out of the 2 Citrix customer reviews 2 were positive and 0 were constructive. Citrix customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Citrix Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Citrix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Citrix Customer Loyalty Score by Gender
Citrix's Customer Loyalty score was rated 93 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Citrix.
Male
93%
Yes
Female
N/A
Yes
Citrix Customer Loyalty Score by Ethnicity
Citrix's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Citrix.
82
out of 100
Caucasian
100
out of 100
African American/Black
Citrix Customer Loyalty Score by Age
Citrix's Customer Loyalty score was rated 100% by customers ages 26-30 and customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Citrix.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
56-60 100% | 56-60 | 100% |
Citrix Customer Loyalty Score by Usage
Citrix's Customer Loyalty score was rated the highest by customers who have used Citrix's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Citrix Customer Loyalty Score by Industry
Citrix's Customer Loyalty score was rated 87% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Citrix Customer Loyalty vs. Competitors
Compared to its competitors, Citrix's Customer Loyalty score is rated right above VMware, and is preceded by Payoda.
Unlock Citrix Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Citrix Customer Loyalty vs. Competitors data and gain insights into your customers today.
Citrix Product Quality
3.8/5
Citrix has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Citrix's overall Product Quality score rated by its users and customers.
Citrix Product Information
Citrix serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Citrix supports iOS and Web devices and offers products for medium and large sized businesses.
Citrix’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Citrix's product the highest. Reviewers from the Philanthropy industry rated Citrix the lowest at 3.8.
- Website
- http://www.citrix.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Big Data
Enterprise
SaaS
Languages Supported
English
Chinese (Traditional)
German
Spanish
Chinese (Simplified)
Italian
Quick Insights into Citrix Product Quality
Citrix's Product Quality score was rated highest by customers who have used Citrix's products/services for 2 to 5 Years, and rated lowest by customers who have used Citrix's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Citrix's Product Quality.
Ranked Citrix Product Quality the Highest
Ranked Citrix Product Quality the Lowest
Citrix Product Quality Score by Gender
Citrix's Product Quality score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Citrix.
Male
4/5
Female
N/A
Citrix Product Quality Score by Ethnicity
Citrix's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Citrix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 3.5 | African American/Black | 3.5 |
Citrix Product Quality Score by Age
Citrix's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Citrix.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
56-60 3 | 56-60 | 3 |
Citrix Product Quality Score by Usage
Citrix's Product Quality score was rated the highest by customers who have used Citrix's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Citrix Product Quality Score by Industry
Citrix's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Philanthropy industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Citrix Product Quality vs. Competitors
Compared to its competitors, Citrix's Product Quality score is rated right above Bomgar, and is preceded by Payoda.
Unlock Citrix Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Citrix Product Quality vs. Competitors data and gain insights into your customers today.
Citrix Pricing
Citrix ROI & Value For Money
3.7/5
Citrix has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Citrix's overall ROI score rated by its users and customers.
Citrix Pricing Plans
Citrix has a pricing structure that accommodates medium and large businesses. Starting from $109/month, Citrix uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Citrix?
Medium Businesses
Large Enterprises
Quick Insights into Citrix ROI
Citrix's ROI score was rated highest by customers who have used Citrix's products/services for 5 to 10 Years, and rated lowest by customers who have used Citrix's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Citrix's ROI score.
Ranked Citrix ROI the Highest
Ranked Citrix ROI the Lowest
Citrix ROI Score by Gender
Citrix's ROI score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Citrix.
Male
3.7/5
Female
N/A
Citrix ROI Score by Ethnicity
Citrix's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Citrix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 4.5 | African American/Black | 4.5 |
Citrix ROI Score by Age
Citrix's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Citrix.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
56-60 3.5 | 56-60 | 3.5 |
Citrix ROI Score by Usage
Citrix's ROI score was rated the highest by customers who have used Citrix's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Citrix ROI Score by Industry
Citrix's ROI score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Citrix Pricing vs. Competitors
Compared to its competitors, Citrix's ROI score is rated right above BMC Software, and is preceded by VMware.
Unlock Citrix ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Citrix ROI vs. Competitors data and gain insights into your customers today.
Citrix Customer Satisfaction (CSAT)
Citrix Customer Satisfaction (CSAT) Score
64 / 100
Citrix has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
8%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Citrix Customer Satisfaction
Citrix's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Citrix's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Citrix's Customer Satisfaction.
Ranked Citrix Customer Satisfaction the Highest
Ranked Citrix Customer Satisfaction the Lowest
Citrix Customer Satisfaction Score by Gender
Citrix's Customer Satisfaction score was rated 63 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Citrix.
63 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Citrix Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Citrix's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Citrix.
34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Citrix's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Citrix.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Citrix Customer Satisfaction Score by Age
Citrix's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Citrix.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Citrix Customer Satisfaction Score by Usage
Citrix's Customer Satisfaction score was rated the highest by customers who have used Citrix's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Citrix Customer Satisfaction Score by Industry
Citrix's Customer Satisfaction score was rated 75 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Citrix Customer Satisfaction Score by Industry",
"text": "Citrix's Customer Satisfaction score was rated 75 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Citrix's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 75
}
]
}Citrix Customer Satisfaction vs. Competitors
Compared to its competitors, Citrix's Customer Satisfaction score is rated right above Netsuite, and is preceded by BMC Software.
Unlock Citrix Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Citrix Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Citrix Customer Service
3.6/5
Citrix has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Citrix's overall Customer Service score rated by its users and customers.
About Citrix's Customer Service
Address
4988 Great America Parkway, Santa Clara, CA 95054
Website
http://www.citrix.com
Phone Number
800-424-8749
Citrix's Social Links
Quick Insights into Citrix Customer Service
Citrix's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used Citrix's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Citrix's Customer Service score.
Ranked Citrix Customer Service the Highest
Ranked Citrix Customer Service the Lowest
Citrix Customer Service Score by Gender
Citrix's Customer Service score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Citrix.
Male
3.8/5
Female
N/A
Citrix Customer Service Score by Ethnicity
Citrix's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Citrix.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 4.6 | African American/Black | 4.6 |
Citrix Customer Service Score by Age
Citrix's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Citrix.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
56-60 4 | 56-60 | 4 |
Citrix Customer Service Score by Usage
Citrix's Customer Service score was rated the highest by customers who have used Citrix's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Citrix Customer Service Score by Industry
Citrix's Customer Service score was rated 3.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Citrix Customer Service vs. Competitors
Compared to its competitors, Citrix's Customer Service score is rated right above Netsuite, and is preceded by Bomgar.
Unlock Citrix Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Citrix Customer Service vs. Competitors data and gain insights into your customers today.
Citrix as an Employer
3.0/5
Citrix has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Citrix scored a 17 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Citrix would recommend the brand to a friend. ENPS measures how likely Citrix employees would recommend working at Citrix to a friend.
Net Promoter Score
17
NPS Score
| 49% | Promoters |
|---|---|
| 19% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 34% | Promoters |
|---|---|
| 26% | Passive |
| 40% | Detractors |
