-67
NPS
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Brand Page
Payoda
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About Payoda's Brand
"Payoda provides mobile application development, big data and network infrastructure management services."
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
2.9/5
Pricing
2.7/5
Customer Service
Payoda NPS
Payoda's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Payoda's customers would recommend using the product based on a scale of -100 to 100.
Payoda Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Payoda NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
May 2022 -50 | May 2022 | -50 |
Aug 2022 -66 | Aug 2022 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Payoda Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Payoda users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Payoda Product Quality
4/5
Payoda has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Payoda's overall Product Quality score rated by its users and customers.
Payoda Product Information
Payoda’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.payoda.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Big Data
SaaS
Payoda Pricing
Payoda ROI & Value For Money
2.9/5
Payoda has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Payoda's overall ROI score rated by its users and customers.
Payoda Customer Satisfaction (CSAT)
Payoda Customer Satisfaction (CSAT) Score
100 / 100
Payoda has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Payoda Customer Service
2.7/5
Payoda has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Payoda's overall Customer Service score rated by its users and customers.
About Payoda's Customer Service
Address
Plano, TX
Website
www.payoda.com
Payoda as an Employer
3.7/5
Payoda has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Payoda scored a -67 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Payoda would recommend the brand to a friend. ENPS measures how likely Payoda employees would recommend working at Payoda to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 16% | Promoters |
|---|---|
| 67% | Passive |
| 17% | Detractors |
