12
NPS
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Mitel Networks
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About Mitel Networks' Brand
Mitel is a business communications company serving 75 million users in more than 100 countries, ranked #2 globally in enterprise unified communications. It offers organizations a choice of deployment — on-premise, private cloud, or integrated hybrid — and delivers AI-enabled communications experiences that allow organizations to maintain control over security, data residency, and operational resilience. Learn more at www.mitel.com or follow Mitel on LinkedIn. Mitel has deep specialization in regulated and frontline-worker-heavy industries, including healthcare, financial services, government, hospitality, and education — sectors where one-size-fits-all platforms fall short. Its product portfolio includes voice, collaboration, and contact center solutions under the MiVoice, OpenScape, MiCollab, and Mitel CX brands, alongside Mitel Edge, an intelligent edge architecture for mission-critical and high-availability environments. Among its major competitors, Mitel Networks is ranked in 6th place for NPS while Intermedia is 1st, and Cisco Systems International is 2nd.
Brand at a Glance
71%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Mitel Networks Ranking
- #3 / 4 of its competitors
Mitel Networks NPS
Mitel Networks's Net Promoter Score (NPS) is a 12 with 44% Promoters, 24% Passives, and 32% Detractors. Net Promoter Score tracks whether Mitel Networks's customers would recommend using the product based on a scale of -100 to 100.
Mitel Networks Overall NPS
| 44% | Promoters |
|---|---|
| 24% | Passives |
| 32% | Detractors |
Mitel Networks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 13 | Jun 2021 | 13 |
Jul 2021 16 | Jul 2021 | 16 |
Aug 2021 20 | Aug 2021 | 20 |
Oct 2021 22 | Oct 2021 | 22 |
Dec 2021 18 | Dec 2021 | 18 |
Jan 2023 13 | Jan 2023 | 13 |
Apr 2023 16 | Apr 2023 | 16 |
Jun 2023 12 | Jun 2023 | 12 |
Jul 2023 15 | Jul 2023 | 15 |
May 2024 18 | May 2024 | 18 |
Oct 2024 15 | Oct 2024 | 15 |
May 2025 12 | May 2025 | 12 |
How Other Brands Compare
Mitel Networks is ranked third for NPS among its competitors. Microsoft and RingCentral come in first and second, with 8x8 coming in at #4.
Mitel Networks |  Microsoft |  RingCentral |  8x8 | |
| Global Ranking | #- | #22 | #209 | #- |
| NPS | 12 | 36 | 25 | -21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.91T | $24.48B | $3.54B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mitel Networks NPS by Gender
Mitel Networks's NPS was rated 40 by Male customers on Comparably.
Male
40
Mitel Networks's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
N/A
Mitel Networks's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mitel Networks NPS by Ethnicity
Mitel Networks's NPS was rated 67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 67 | Caucasian | 67 |
Mitel Networks NPS by Usage
Mitel Networks's NPS was rated the highest by customers who have used Mitel Networks's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 21 | 1 to 2 Years | 21 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Mitel Networks NPS vs. Competitors
Compared to its competitors, Mitel Networks's NPS is rated right above Avaya, and is preceded by RingCentral.
| COMPANY | NPS Score | |
|---|---|---|
 | Intermedia | 61 |
 | Cisco Systems International | 42 |
 | WebEx | 41 |
| Microsoft | 36 |
| RingCentral | 25 |
| Mitel Networks | 12 |
 | Avaya | -13 |
| 8x8 | -21 |
Mitel Networks Customer Reviews
Out of the 2 Mitel Networks customer reviews 2 were positive and 0 were constructive. Mitel Networks customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Mitel Networks Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Mitel Networks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mitel Networks Customer Loyalty Score by Gender
Mitel Networks's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Mitel Networks Customer Loyalty Score by Ethnicity
Mitel Networks's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Mitel Networks Customer Loyalty Score by Usage
Mitel Networks's Customer Loyalty score was rated 70% by customers who have used Mitel Networks's products/services for 1 to 2 Years.
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Mitel Networks Customer Loyalty Score by Industry
Mitel Networks's Customer Loyalty score was rated 100% by Tech industry customers.
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Mitel Networks Customer Loyalty vs. Competitors
Compared to its competitors, Mitel Networks's Customer Loyalty score is rated right above Cisco Systems International, and is preceded by WebEx.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Intermedia | 89% |
| RingCentral | 85% |
| Microsoft | 84% |
| WebEx | 82% |
| Mitel Networks | 71% |
| Cisco Systems International | 69% |
| Avaya | 67% |
| 8x8 | 49% |
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Mitel Networks Product Quality
3.4/5
Mitel Networks has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Mitel Networks Product Information
Mitel Networks serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Mitel Networks supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Mitel Networks’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Mitel Networks's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Mitel Networks the lowest at 2.4.
- Website
- http://www.mitel.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Mobile App
Productivity
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Quick Insights into Mitel Networks Product Quality
Mitel Networks's Product Quality score was rated highest by customers who have used Mitel Networks's products/services for 2 to 5 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Mitel Networks Product Quality the Highest
Ranked Mitel Networks Product Quality the Lowest
Mitel Networks Product Quality Score by Gender
Mitel Networks's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Mitel Networks Product Quality Score by Ethnicity
Mitel Networks's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Mitel Networks Product Quality Score by Usage
Mitel Networks's Product Quality score was rated the highest by customers who have used Mitel Networks's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Mitel Networks Product Quality Score by Industry
Mitel Networks's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Mitel Networks Product Quality vs. Competitors
Compared to its competitors, Mitel Networks's Product Quality score is rated right above 8x8, and is preceded by Cisco Systems International.
| COMPANY | Product Quality Score | |
|---|---|---|
| Intermedia | 4.4/5 |
| WebEx | 4.4/5 |
| Microsoft | 4.1/5 |
| RingCentral | 4/5 |
| Cisco Systems International | 3.6/5 |
| Mitel Networks | 3.4/5 |
| 8x8 | 3.3/5 |
| Avaya | 3.1/5 |
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Mitel Networks Pricing
Mitel Networks ROI & Value For Money
3.4/5
Mitel Networks has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Mitel Networks Pricing Plans
Mitel Networks has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Mitel Networks.
Who Uses Mitel Networks?
Medium Businesses
Large Enterprises
Quick Insights into Mitel Networks ROI
Mitel Networks's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Mitel Networks ROI the Highest
Ranked Mitel Networks ROI the Lowest
Mitel Networks ROI Score by Gender
Mitel Networks's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Mitel Networks ROI Score by Ethnicity
Mitel Networks's ROI score was rated 4.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Mitel Networks ROI Score by Usage
Mitel Networks's ROI score was rated 2.6 stars by customers who have used Mitel Networks's products/services for 1 to 2 Years.
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Mitel Networks ROI Score by Industry
Mitel Networks's ROI score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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Mitel Networks Pricing vs. Competitors
Compared to its competitors, Mitel Networks's ROI score is rated right above Cisco Systems International, and is preceded by RingCentral.
| COMPANY | Pricing Score | |
|---|---|---|
| Intermedia | 4.5/5 |
| WebEx | 4.1/5 |
| Microsoft | 3.9/5 |
| RingCentral | 3.8/5 |
| Mitel Networks | 3.4/5 |
| Cisco Systems International | 3.4/5 |
| Avaya | 3.3/5 |
| 8x8 | 3.1/5 |
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Mitel Networks Customer Satisfaction (CSAT)
Mitel Networks Customer Satisfaction (CSAT) Score
46 / 100
Mitel Networks has an overall Customer Satisfaction score of 46 rated by its users and customers.
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Very Satisfied
46%
Satisfied
0%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mitel Networks Customer Satisfaction
Mitel Networks's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Mitel Networks Customer Satisfaction the Highest
Mitel Networks Customer Satisfaction Score by Gender
Mitel Networks's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
Mitel Networks Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mitel Networks' Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Mitel Networks Customer Satisfaction Score by Usage
Mitel Networks's Customer Satisfaction score was rated 34 points by customers who have used Mitel Networks's products/services for 1 to 2 Years.
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Mitel Networks Customer Satisfaction vs. Competitors
Compared to its competitors, Mitel Networks's Customer Satisfaction score is rated right above 8x8, and is preceded by Avaya.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WebEx | 100% |
| Cisco Systems International | 83% |
| Microsoft | 80% |
| Intermedia | 79% |
| RingCentral | 53% |
| Avaya | 48% |
| Mitel Networks | 46% |
| 8x8 | 34% |
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Mitel Networks Customer Service
3.2/5
Mitel Networks has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Mitel Networks's Customer Service
Address
4000 Innovation Dr, Ottawa, OH K2K 3K1 Canada
Website
http://www.mitel.com/
Mitel Networks's Social Links
Quick Insights into Mitel Networks Customer Service
Mitel Networks's Customer Service score was rated highest by Caucasian customers.
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Ranked Mitel Networks Customer Service the Highest
Mitel Networks Customer Service Score by Gender
Mitel Networks's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Mitel Networks Customer Service Score by Ethnicity
Mitel Networks's Customer Service score was rated 4.5 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Mitel Networks Customer Service Score by Usage
Mitel Networks's Customer Service score was rated 2.6 stars by customers who have used Mitel Networks's products/services for 1 to 2 Years.
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Mitel Networks Customer Service Score by Industry
Mitel Networks's Customer Service score was rated 4.5 stars by Tech industry customers.
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Mitel Networks Customer Service vs. Competitors
Compared to its competitors, Mitel Networks's Customer Service score is rated right above 8x8, and is preceded by Avaya.
| COMPANY | Customer Service Score | |
|---|---|---|
| Intermedia | 4.2/5 |
| WebEx | 4.2/5 |
| Microsoft | 4/5 |
| RingCentral | 3.6/5 |
| Cisco Systems International | 3.5/5 |
| Avaya | 3.4/5 |
| Mitel Networks | 3.2/5 |
| 8x8 | 2.3/5 |
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Consumer vs. Employees
Mitel Networks scored a 12 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Mitel Networks would recommend the brand to a friend. ENPS measures how likely Mitel Networks employees would recommend working at Mitel Networks to a friend.
Net Promoter Score
12
NPS Score
| 44% | Promoters |
|---|---|
| 24% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 18% | Promoters |
|---|---|
| 13% | Passive |
| 69% | Detractors |
