60
NPS
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Intermedia
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About Intermedia's Brand
Wherever work takes you, a better way to communicate needs to come, too. With Intermedia, a full office communications suite goes wherever you go. Among its major competitors, Intermedia is ranked in 1st place for NPS while Nextiva is 2nd, and RingCentral is 3rd.Their current valuation is $6.86M
Brand at a Glance
88%
Customer Loyalty
4.4/5
Product Quality
4.5/5
Pricing
4.2/5
Customer Service
Intermedia CMO
Scott Anderson
Scott Anderson serves as the Chief Marketing Officer of Intermedia. Scott started at Intermedia in Oct of 2018. Scott currently resides in the San Francisco Bay Area.
Intermedia Ranking
- #1 / 4 of its competitors
Intermedia NPS
Intermedia's Net Promoter Score (NPS) is a 60 with 72% Promoters, 16% Passives, and 12% Detractors. Net Promoter Score tracks whether Intermedia's customers would recommend using the product based on a scale of -100 to 100.
Intermedia Overall NPS
| 72% | Promoters |
|---|---|
| 16% | Passives |
| 12% | Detractors |
Intermedia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 60 | Jan 2023 | 60 |
Apr 2023 62 | Apr 2023 | 62 |
Jul 2023 64 | Jul 2023 | 64 |
Sep 2023 65 | Sep 2023 | 65 |
Dec 2023 66 | Dec 2023 | 66 |
Mar 2024 66 | Mar 2024 | 66 |
Jun 2024 62 | Jun 2024 | 62 |
Sep 2024 59 | Sep 2024 | 59 |
Oct 2024 59 | Oct 2024 | 59 |
Feb 2025 61 | Feb 2025 | 61 |
Apr 2025 60 | Apr 2025 | 60 |
Nov 2025 60 | Nov 2025 | 60 |
How Other Brands Compare
Intermedia is ranked first for NPS among its competitors. Nextiva and RingCentral come in second and third, with 8x8 coming in at #4. Among those competitors, it is the lowest valued company behind RingCentral.
Intermedia |  RingCentral |  8x8 |  Nextiva | |
| Global Ranking | #- | #209 | #- | #- |
| NPS | 60 | 25 | -21 | 35 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $6.86M | $24.48B | $3.54B | $2.45B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intermedia NPS by Gender
Intermedia's NPS was rated 43 by Male customers on Comparably.
Male
43
Intermedia's NPS was rated 43 by Male customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
Female
N/A
Intermedia's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Intermedia NPS by Ethnicity
Intermedia's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Intermedia NPS by Age
Intermedia's NPS was rated -67 points by customers ages 56-60 on Comparably.
Intermedia NPS by Usage
Intermedia's NPS was rated the highest by customers who have used Intermedia's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 89 | Less than 1 Year | 89 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
Intermedia NPS vs. Competitors
Compared to its competitors, Intermedia's NPS is rated right above Nextiva.
| COMPANY | NPS Score | |
|---|---|---|
| Intermedia | 60 |
| Nextiva | 35 |
| RingCentral | 25 |
 | Mitel Networks | 12 |
 | Rouge Media | N/A |
| 8x8 | -21 |
Intermedia Customer Reviews
Out of the 2 Intermedia customer reviews 1 was positive and 1 was constructive. Intermedia customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Intermedia Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Intermedia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Intermedia Customer Loyalty Score by Gender
Intermedia's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Intermedia Customer Loyalty Score by Ethnicity
Intermedia's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Intermedia Customer Loyalty Score by Age
Intermedia's Customer Loyalty score was rated 100% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Intermedia.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
Intermedia Customer Loyalty Score by Usage
Intermedia's Customer Loyalty score was rated 100% by customers who have used Intermedia's products/services for 2 to 5 Years.
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Intermedia Customer Loyalty Score by Industry
Intermedia's Customer Loyalty score was rated 100% by Tech industry customers.
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Intermedia Customer Loyalty vs. Competitors
Compared to its competitors, Intermedia's Customer Loyalty score is rated right above RingCentral.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Intermedia | 88% |
| RingCentral | 85% |
| Mitel Networks | 71% |
| Nextiva | 52% |
| 8x8 | 49% |
| Rouge Media | N/A |
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Intermedia Product Quality
4.4/5
Intermedia has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Intermedia Product Information
Intermedia serves markets in the United States. Intermedia supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Intermedia’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Intermedia's product the highest. Reviewers from the Insurance industry rated Intermedia the lowest at 4.4.
- Website
- http://www.intermedia.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
VoIP Software
Telephony Software
Quick Insights into Intermedia Product Quality
Intermedia's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Insurance industry.
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Ranked Intermedia Product Quality the Highest
Ranked Intermedia Product Quality the Lowest
Intermedia Product Quality Score by Gender
Intermedia's Product Quality score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Intermedia Product Quality Score by Ethnicity
Intermedia's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
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0
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3
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5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Intermedia Product Quality Score by Age
Intermedia's Product Quality score was rated 3.1 stars by customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.1 | 56-60 | 3.1 |
Intermedia Product Quality Score by Usage
Intermedia's Product Quality score was rated 4.1 stars by customers who have used Intermedia's products/services for 2 to 5 Years.
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Intermedia Product Quality Score by Industry
Intermedia's Product Quality score was rated the highest by Tech industry customers, and the lowest by Insurance industry customers.
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Intermedia Product Quality vs. Competitors
Compared to its competitors, Intermedia's Product Quality score is rated right above RingCentral.
| COMPANY | Product Quality Score | |
|---|---|---|
| Intermedia | 4.4/5 |
| RingCentral | 4/5 |
| Nextiva | 3.7/5 |
| Mitel Networks | 3.4/5 |
| 8x8 | 3.3/5 |
| Rouge Media | N/A |
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Intermedia Pricing
Intermedia ROI & Value For Money
4.5/5
Intermedia has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Intermedia Pricing Plans
Intermedia has a pricing structure that accommodates small and medium businesses. Starting from $30.99/month, Intermedia uses a subscription model and offers the following: UNITE PRO: $40.99 per user, per month (plus taxes and fees), Add-ons also available., and Free phone with every seat of Unite, contact Intermedia for more details..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Intermedia.
Who Uses Intermedia?
Small Businesses
Medium Businesses
Quick Insights into Intermedia ROI
Intermedia's ROI score was rated highest by customers from the Telecommunications industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Intermedia ROI the Highest
Ranked Intermedia ROI the Lowest
Intermedia ROI Score by Gender
Intermedia's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Intermedia ROI Score by Ethnicity
Intermedia's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Intermedia ROI Score by Age
Intermedia's ROI score was rated 2.6 stars by customers ages 56-60 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.6 | 56-60 | 2.6 |
Intermedia ROI Score by Usage
Intermedia's ROI score was rated 3.9 stars by customers who have used Intermedia's products/services for 2 to 5 Years.
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Intermedia ROI Score by Industry
Intermedia's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Intermedia Pricing vs. Competitors
Compared to its competitors, Intermedia's ROI score is rated right above RingCentral.
| COMPANY | Pricing Score | |
|---|---|---|
| Intermedia | 4.5/5 |
| RingCentral | 3.8/5 |
| Nextiva | 3.4/5 |
| Mitel Networks | 3.4/5 |
| 8x8 | 3.1/5 |
| Rouge Media | N/A |
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Intermedia Customer Satisfaction (CSAT)
Intermedia Customer Satisfaction (CSAT) Score
75 / 100
Intermedia has an overall Customer Satisfaction score of 75 rated by its users and customers.
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Very Satisfied
44%
Satisfied
31%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Intermedia Customer Satisfaction
Intermedia's Customer Satisfaction score was rated highest by Male customers.
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Ranked Intermedia Customer Satisfaction the Highest
Intermedia Customer Satisfaction Score by Gender
Intermedia's Customer Satisfaction score was rated 86 by Male customers on Comparably.
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86 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Intermedia Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Intermedia's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Intermedia Customer Satisfaction Score by Age
Intermedia's Customer Satisfaction score was rated 34 points by customers ages 56-60 on Comparably.
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0
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 34% |
Intermedia Customer Satisfaction Score by Usage
Intermedia's Customer Satisfaction score was rated 75 points by customers who have used Intermedia's products/services for 2 to 5 Years.
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Intermedia Customer Satisfaction vs. Competitors
Compared to its competitors, Intermedia's Customer Satisfaction score is rated right above RingCentral.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Intermedia | 75% |
| RingCentral | 53% |
| Mitel Networks | 46% |
| Nextiva | 37% |
| 8x8 | 34% |
| Rouge Media | 0% |
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Intermedia Customer Service
4.2/5
Intermedia has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Intermedia's Customer Service
Address
100 Mathilda Place, Suite 600, Sunnyvale, CA 94086
Website
http://www.intermedia.com
Phone Number
(800) 379-7729
Intermedia's Social Links
Quick Insights into Intermedia Customer Service
Intermedia's Customer Service score was rated highest by customers from the Tech industry.
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Ranked Intermedia Customer Service the Highest
Intermedia Customer Service Score by Gender
Intermedia's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Intermedia Customer Service Score by Ethnicity
Intermedia's Customer Service score was rated 3.7 stars by Caucasian customers on Comparably.
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0
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Intermedia Customer Service Score by Age
Intermedia's Customer Service score was rated 3.6 stars by customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.6 | 56-60 | 3.6 |
Intermedia Customer Service Score by Usage
Intermedia's Customer Service score was rated 4.2 stars by customers who have used Intermedia's products/services for 2 to 5 Years.
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Intermedia Customer Service Score by Industry
Intermedia's Customer Service score was rated 5 stars by Tech industry customers.
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Intermedia Customer Service vs. Competitors
Compared to its competitors, Intermedia's Customer Service score is rated right above RingCentral.
| COMPANY | Customer Service Score | |
|---|---|---|
| Intermedia | 4.2/5 |
| RingCentral | 3.6/5 |
| Mitel Networks | 3.2/5 |
| Nextiva | 2.7/5 |
| 8x8 | 2.3/5 |
| Rouge Media | N/A |
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Intermedia as an Employer
4.1/5
Intermedia has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Intermedia scored a 60 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Intermedia would recommend the brand to a friend. ENPS measures how likely Intermedia employees would recommend working at Intermedia to a friend.
Net Promoter Score
60
NPS Score
| 72% | Promoters |
|---|---|
| 16% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 55% | Promoters |
|---|---|
| 12% | Passive |
| 33% | Detractors |
