RingCentral NPS & Customer Reviews | Comparably
RingCentral is
Ranked
#53
in
Tech Brands
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RingCentral is ranked #53 in Tech Brands

About RingCentral's Brand

At RingCentral, say hello to opportunities. RingCentral’s brand is ranked #209 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of RingCentral. When compared to other organizations within the Tech industry, RingCentral is ranked #53. Among its major competitors, RingCentral is ranked in 7th place for NPS while Slack is 1st, and Microsoft is 2nd.Their current market cap is $24.48B

Brand at a Glance

85%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service

RingCentral CMO
  RingCentral CMO

David Cowings

David Cowings serves as the Chief Marketing Data Scientist of RingCentral. David started at RingCentral in April of 2015. David currently resides in the Austin, Texas Area.

RingCentral Ranking

RingCentral NPS

RingCentral's Net Promoter Score (NPS) is a 25 with 56% Promoters, 13% Passives, and 31% Detractors. Net Promoter Score tracks whether RingCentral's customers would recommend using the product based on a scale of -100 to 100.

RingCentral Overall NPS

25
NPS
56%Promoters
13%Passives
31%Detractors
RingCentral Overall NPS

RingCentral NPS Trend

-100
-50
0
50
100
May 2023
29
May 202329
Aug 2023
27
Aug 202327
Oct 2023
28
Oct 202328
Dec 2023
28
Dec 202328
Jan 2024
29
Jan 202429
Mar 2024
27
Mar 202427
May 2024
29
May 202429
Jul 2024
27
Jul 202427
Sep 2024
29
Sep 202429
Dec 2024
27
Dec 202427
Feb 2025
27
Feb 202527
Aug 2025
25
Aug 202525

How Other Brands Compare

RingCentral is ranked #4 for NPS among its competitors. Slack and Microsoft come in first and second, with Cisco coming in at third. Among those competitors, it is the third most valued company behind Microsoft.

RingCentral's Logo
RingCentral
Microsoft's Logo
Microsoft
Slack's Logo
Slack
Cisco's Logo
Cisco
Global Ranking#209#22#35#71
NPS25385036
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutral-
Valuation Updated every 24 hours for public companies$24.48B$1.91T$20.69B$192.85B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

RingCentral NPS by Gender

Female customers rated RingCentral's NPS 9 points higher than Male customers.

Male

31

RingCentral's NPS was rated 31 by Male customers on Comparably.

63%
Promoters
5%
Passives
32%
Detractors

Female

40

RingCentral's NPS was rated 40 by Female customers on Comparably.

60%
Promoters
20%
Passives
20%
Detractors

RingCentral NPS by Ethnicity

RingCentral's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

-100
-50
0
50
100
Caucasian
46
Caucasian46
Asian or Pacific Islander
0
Asian or Pacific Islander0

RingCentral NPS by Age

RingCentral's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

0
20
40
60
80
100
Promoters
67%
Passives
0%
Detractors
33%
26-3067%0%33%
Promoters
75%
Passives
0%
Detractors
25%
31-3575%0%25%
Promoters
60%
Passives
0%
Detractors
40%
36-4060%0%40%
Promoters
100%
Passives
0%
Detractors
0%
41-45100%0%0%
Promoters
25%
Passives
50%
Detractors
25%
46-5025%50%25%
Promoters
67%
Passives
0%
Detractors
33%
51-5567%0%33%

RingCentral NPS by Usage

RingCentral's NPS was rated the highest by customers who have used RingCentral's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
36
Less than 1 Year36
1 to 2 Years
46
1 to 2 Years46
2 to 5 Years
27
2 to 5 Years27
5 to 10 Years
40
5 to 10 Years40
Over 10 Years
25
Over 10 Years25

RingCentral NPS vs. Competitors

Compared to its competitors, RingCentral's NPS is rated right above 8x8, and is preceded by Twilio Inc..

RingCentral NPS vs Companies in Tech

In the Tech industry, RingCentral's NPS is rated right below Peloton.

RingCentral Customer Reviews

What do you value most about this brand?
easy to use! and all in one place!

RingCentral Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of RingCentral users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

85
85%
15
15%
RingCentral Customer Loyalty

RingCentral Customer Loyalty Score by Gender

Female customers rated RingCentral's Customer Loyalty score 14% higher than Male customers.

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Male
86%
Yes
Female
100%
Yes

RingCentral Customer Loyalty Score by Ethnicity

RingCentral's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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84
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander

RingCentral Customer Loyalty Score by Age

RingCentral's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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0
20%
40%
60%
80%
100%
26-30
100%
26-30100%
31-35
78%
31-3578%
36-40
100%
36-40100%
41-45
100%
41-45100%
46-50
78%
46-5078%
51-55
100%
51-55100%

RingCentral Customer Loyalty Score by Usage

RingCentral's Customer Loyalty score was rated the highest by customers who have used RingCentral's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
100%
1 to 2 Years
82%
2 to 5 Years
84%
5 to 10 Years
100%
Over 10 Years
100%

RingCentral Customer Loyalty Score by Industry

RingCentral's Customer Loyalty score was rated the highest by Telecommunications industry customers, and the lowest by Insurance industry customers.

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Tech
94%
Insurance
70%
Telecommunications
100%

RingCentral Customer Loyalty vs. Competitors

Compared to its competitors, RingCentral's Customer Loyalty score is rated right above Microsoft, and is preceded by Slack.

COMPANYCustomer Loyalty Score
Slack86%
RingCentral85%
Microsoft84%
Cisco81%
Twilio Inc.80%
HubSpot79%
Salesforce75%
8x849%

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Customer Loyalty for Other Tech Brands

In the Tech industry, RingCentral's Customer Loyalty score is rated right above Zoom Video Communications, and is preceded by Apple.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
RingCentral85%
Zoom Video Communications84%
Peloton82%

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RingCentral Product Quality

4/5

RingCentral has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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RingCentral Product Information

RingCentral serves markets in the United States, Asia, Europe, Australia, Canada, and United Kingdom. RingCentral supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

RingCentral’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated RingCentral's product the highest. Reviewers from the Retail industry rated RingCentral the lowest at 4.2.

Website
http://www.ringcentral.com
Company Size
5,001-10,000 Employees

Industry

Tech
Business Services
Enterprise
Mobile App

Languages Supported

English
French

Quick Insights into RingCentral Product Quality

RingCentral's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Insurance industry.

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Ranked RingCentral Product Quality the Highest

41-45
5
Over 10 Years
5
Telecommunications
5

Ranked RingCentral Product Quality the Lowest

51-55
3.5
Asian or Pacific Islander
3.5
Insurance
3.2

RingCentral Product Quality Score by Gender

RingCentral's Product Quality score was rated 3.9 by both Female and Male customers on Comparably.

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Male

3.9/5

Female

3.9/5

RingCentral Product Quality Score by Ethnicity

RingCentral's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
4
Caucasian4
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5

RingCentral Product Quality Score by Age

RingCentral's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

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0
1
2
3
4
5
26-30
3.5
26-303.5
31-35
3.6
31-353.6
36-40
4.1
36-404.1
41-45
5
41-455
46-50
4.1
46-504.1
51-55
3.5
51-553.5

RingCentral Product Quality Score by Usage

RingCentral's Product Quality score was rated the highest by customers who have used RingCentral's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4
1 to 2 Years
4.5
2 to 5 Years
3.6
5 to 10 Years
3.9
Over 10 Years
5

RingCentral Product Quality Score by Industry

RingCentral's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Insurance industry customers.

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Tech
4.5
Banking and Financial Services
3.6
Construction
4.3
Consulting
4.6
Insurance
3.2
Non-Profit
4.3
Real Estate
4.4
Retail
4.2
Staffing and Recruiting
4.2
Telecommunications
5

RingCentral Product Quality vs. Competitors

Compared to its competitors, RingCentral's Product Quality score is rated right above Salesforce, and is preceded by Twilio Inc..

COMPANYProduct Quality Score
Slack4.3/5
HubSpot4.2/5
Cisco4.1/5
Microsoft4.1/5
Twilio Inc.4/5
RingCentral4/5
Salesforce4/5
8x83.3/5

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Product Quality for Other Tech Brands

In the Tech industry, RingCentral's Product Quality score is rated right above Peloton, and is preceded by Google.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
RingCentral4/5
Peloton4/5
ROBLOX4/5

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RingCentral Pricing

RingCentral ROI & Value For Money

3.8/5

RingCentral has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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RingCentral Pricing Plans

RingCentral has a pricing structure that accommodates small, medium, and large businesses. Starting from $19.99/month, RingCentral uses a subscription model.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Insurance industry think that they had the lowest ROI from RingCentral.

Who Uses RingCentral?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into RingCentral ROI

RingCentral's ROI score was rated highest by customers ages 41-45, and rated lowest by customers from the Insurance industry.

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Ranked RingCentral ROI the Highest

41-45
4.9
Over 10 Years
4.7
Consulting
4.6

Ranked RingCentral ROI the Lowest

5 to 10 Years
3.1
Asian or Pacific Islander
3.1
Insurance
2.9

RingCentral ROI Score by Gender

Male customers rated RingCentral's ROI score 0.1 stars higher than Female customers.

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Male

3.9/5

Female

3.8/5

RingCentral ROI Score by Ethnicity

RingCentral's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
Asian or Pacific Islander
3.1
Asian or Pacific Islander3.1

RingCentral ROI Score by Age

RingCentral's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

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0
1
2
3
4
5
26-30
3.1
26-303.1
31-35
3.9
31-353.9
36-40
4.1
36-404.1
41-45
4.9
41-454.9
46-50
4
46-504
51-55
3.5
51-553.5

RingCentral ROI Score by Usage

RingCentral's ROI score was rated the highest by customers who have used RingCentral's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
4.5
2 to 5 Years
3.2
5 to 10 Years
3.1
Over 10 Years
4.7

RingCentral ROI Score by Industry

RingCentral's ROI score was rated the highest by Consulting industry customers, and the lowest by Insurance industry customers.

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Tech
4.5
Banking and Financial Services
3.2
Construction
4.1
Consulting
4.6
Healthcare, Hospitals and Medicine
3.9
Insurance
2.9
Legal
4.3
Marketing, Advertising and Research
4.1
Non-Profit
4.6
Retail
3.9
Telecommunications
4.6

RingCentral Pricing vs. Competitors

Compared to its competitors, RingCentral's ROI score is rated right above 8x8, and is preceded by Twilio Inc..

COMPANYPricing Score
Slack4.1/5
Salesforce4/5
HubSpot4/5
Microsoft4/5
Cisco4/5
Twilio Inc.3.9/5
RingCentral3.8/5
8x83.1/5

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ROI for Other Tech Brands

In the Tech industry, RingCentral's ROI score is rated right above ROBLOX, and is preceded by Apple.

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RingCentral Customer Satisfaction (CSAT)

RingCentral Customer Satisfaction (CSAT) Score

53 / 100

RingCentral has an overall Customer Satisfaction score of 53 rated by its users and customers.

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Very Satisfied50%
Satisfied3%
Neither Satisfied nor Dissatisfied12%
Dissatisfied6%
Very Dissatisfied29%
Very Satisfied
50%
Satisfied
3%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
6%
Very Dissatisfied
29%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into RingCentral Customer Satisfaction

RingCentral's Customer Satisfaction score was rated highest by customers who have used RingCentral's products/services for 1 to 2 Years, and rated lowest by customers who have used RingCentral's products/services for Less than 1 Year.

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Ranked RingCentral Customer Satisfaction the Highest

1 to 2 Years
100%
41-45
100%
Tech
88%

Ranked RingCentral Customer Satisfaction the Lowest

51-55
67%
Female
67%
Less than 1 Year
67%

RingCentral Customer Satisfaction Score by Gender

Male customers rated RingCentral's Customer Satisfaction score 8 points higher than Female customers.

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75 / 100
Male
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
17%
67 / 100
Female
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

RingCentral Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

RingCentral's Customer Satisfaction (CSAT) score was rated 82% according to Caucasian users and customers.

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82 / 100
Very Satisfied82%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied9%
Very Dissatisfied9%
Very Satisfied
82%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
9%

RingCentral Customer Satisfaction Score by Age

RingCentral's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

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0
20
40
60
80
100
26-30 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
26-3067%
41-45 CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%
51-55 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
51-5567%

RingCentral Customer Satisfaction Score by Usage

RingCentral's Customer Satisfaction score was rated the highest by customers who have used RingCentral's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
67
1 to 2 Years
100
2 to 5 Years
67
5 to 10 Years
67

RingCentral Customer Satisfaction Score by Industry

RingCentral's Customer Satisfaction score was rated 88 points by Tech industry customers.

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Tech
88

RingCentral Customer Satisfaction vs. Competitors

Compared to its competitors, RingCentral's Customer Satisfaction score is rated right above 8x8, and is preceded by HubSpot.

COMPANYCustomer Satisfaction (CSAT) Score
Slack90%
Microsoft80%
Salesforce79%
Cisco77%
Twilio Inc.75%
HubSpot61%
RingCentral53%
8x834%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, RingCentral's Customer Satisfaction score is rated right below Peloton.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Zoom Video Communications74%
ROBLOX73%
Peloton63%
RingCentral53%

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RingCentral Customer Service

3.6/5

RingCentral has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About RingCentral's Customer Service

Address

RingCentral HeadQuarters 20 Davis Drive, Belmont, CA 94002


Website

http://www.ringcentral.com


Phone Number

(888) 528-RING (7464)

Quick Insights into RingCentral Customer Service

RingCentral's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Insurance industry.

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Ranked RingCentral Customer Service the Highest

41-45
4.9
Over 10 Years
4.7
Telecommunications
4.6

Ranked RingCentral Customer Service the Lowest

5 to 10 Years
3.1
Asian or Pacific Islander
3.1
Insurance
1.6

RingCentral Customer Service Score by Gender

RingCentral's Customer Service score was rated 3.7 by both Female and Male customers on Comparably.

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Male

3.7/5

Female

3.7/5

RingCentral Customer Service Score by Ethnicity

RingCentral's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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0
20
40
60
80
100
Caucasian
3.8
Caucasian3.8
Asian or Pacific Islander
3.1
Asian or Pacific Islander3.1

RingCentral Customer Service Score by Age

RingCentral's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

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0
20
40
60
80
100
26-30
3.1
26-303.1
31-35
3.7
31-353.7
36-40
4.1
36-404.1
41-45
4.9
41-454.9
46-50
3.2
46-503.2
51-55
3.5
51-553.5

RingCentral Customer Service Score by Usage

RingCentral's Customer Service score was rated the highest by customers who have used RingCentral's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
4.3
2 to 5 Years
3.1
5 to 10 Years
3.1
Over 10 Years
4.7

RingCentral Customer Service Score by Industry

RingCentral's Customer Service score was rated the highest by Telecommunications industry customers, and the lowest by Insurance industry customers.

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Tech
4.4
Insurance
1.6
Telecommunications
4.6

RingCentral Customer Service vs. Competitors

Compared to its competitors, RingCentral's Customer Service score is rated right above 8x8, and is preceded by Twilio Inc..

COMPANYCustomer Service Score
HubSpot4.1/5
Slack4.1/5
Cisco4.1/5
Microsoft4/5
Salesforce4/5
Twilio Inc.3.8/5
RingCentral3.6/5
8x82.3/5

Unlock RingCentral Customer Service vs. Competitors Data

RingCentral's Logo
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Slack's Logo
Cisco's Logo
Microsoft's Logo
Salesforce's Logo
Twilio Inc. Logo
8x8 Logo

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Customer Service for Other Tech Brands

In the Tech industry, RingCentral's Customer Service score is rated right below ROBLOX.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
ROBLOX3.6/5
RingCentral3.6/5

Unlock RingCentral Customer Service vs. Companies in Tech Data

RingCentral's Logo
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Apple's Logo
Google's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Spotify's Logo
ROBLOX's Logo

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RingCentral as an Employer

4.9/5

RingCentral has a 4.9/5 stars for its overall company culture rated by their employees

  RingCentral CEO
top
5%
CEO of RingCentral

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

RingCentral scored a 25 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of RingCentral would recommend the brand to a friend. ENPS measures how likely RingCentral employees would recommend working at RingCentral to a friend.

Net Promoter Score

25
NPS Score
56%Promoters
13%Passive
31%Detractors

Employee Net Promoter Score

60
eNPS Score
69%Promoters
22%Passive
9%Detractors

Global Ranking Snapshot

RingCentral is ranked #209 in the Global Top 100 Brands. It ranks just behind SpaceX and just ahead of Zappos.

RANKCOMPANYCEOINDUSTRY
207
Dole Food Company  Dole Food Company CEO
David Murdock
Food and Beverages
208
SpaceX  SpaceX CEO
Elon Musk
Tech
209
RingCentral  RingCentral CEO
Vladimir Shmunis
Tech
210
Zappos  Zappos CEO
Kedar Deshpande
Retail
211
Lenovo  Lenovo CEO
Yang Yuanqing
Tech
212
Lexus  Lexus CEO
Scott Thompson
Automotive and Transportation
213
PetSmart  PetSmart CEO
Ken Hicks
Retail

Tech Ranking Snapshot

RingCentral is ranked #53 in the Tech Industry. It ranks just behind SpaceX and just ahead of Zappos.

RANKCOMPANYLocation
51
Atlassian
San Francisco, CA
52
SpaceX
Hawthorne, CA
53
RingCentral
Belmont, CA
54
Zappos
Las Vegas, NV
55
Lenovo
Morrisville, NC
56
Ingram Micro
Irvine, CA
57
Sony
San Mateo, CA