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RingCentral is
Ranked
#53
in
Tech Brands
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RingCentral is ranked #53 in Tech Brands

About RingCentral's Brand

At RingCentral, say hello to opportunities. RingCentral’s brand is ranked #209 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of RingCentral. When compared to other organizations within the Tech industry, RingCentral is ranked #53. Among its major competitors, RingCentral is ranked in 7th place for NPS while Slack is 1st, and HubSpot is 2nd.Their current market cap is $24.48B

Brand at a Glance

87%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
RingCentral CMO
  RingCentral CMO

David Cowings

David Cowings serves as the Chief Marketing Data Scientist of RingCentral. David started at RingCentral in April of 2015. David currently resides in the Austin, Texas Area.

RingCentral Ranking

RingCentral NPS

RingCentral's Net Promoter Score (NPS) is a 34 with 60% Promoters, 14% Passives, and 26% Detractors. Net Promoter Score tracks whether RingCentral's customers would recommend using the product based on a scale of -100 to 100.

RingCentral Overall NPS

34
NPS
60%Promoters
14%Passives
26%Detractors
RingCentral Overall NPS

RingCentral NPS Trend

-100
-50
0
50
100
Apr 2021
42
Apr 202142
May 2021
39
May 202139
Jun 2021
37
Jun 202137
Jul 2021
35
Jul 202135
Oct 2021
35
Oct 202135
Dec 2021
35
Dec 202135
Jan 2022
33
Jan 202233
Feb 2022
34
Feb 202234
Mar 2022
36
Mar 202236
Apr 2022
35
Apr 202235
May 2022
35
May 202235
Jun 2022
33
Jun 202233

How Other Brands Compare

RingCentral is ranked #4 for NPS among its competitors. Slack and Microsoft come in first and second, with Cisco coming in at third. Among those competitors, it is the third most valued company behind Microsoft.

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RingCentral's Logo
RingCentral
Microsoft's Logo
Microsoft
Slack's Logo
Slack
Cisco's Logo
Cisco
Global Ranking#209#22#35#71
NPS34445843
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutral-
Valuation Updated every 24 hours for public companies$24.48B$1.91T$20.69B$192.85B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

RingCentral NPS by Gender

Male customers rated RingCentral's NPS 4 points higher than Female customers.

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Male

37

RingCentral's NPS was rated 37 by Male customers on Comparably.

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64%
Promoters
9%
Passives
27%
Detractors

Female

33

RingCentral's NPS was rated 33 by Female customers on Comparably.

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50%
Promoters
33%
Passives
17%
Detractors

RingCentral NPS by Ethnicity

RingCentral's NPS was rated 28 points by Caucasian customers on Comparably.

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-100
-50
0
50
100
Caucasian
28
Caucasian28

RingCentral NPS by Age

RingCentral's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of RingCentral.
0
20
40
60
80
100
Promoters
75%
Passives
0%
Detractors
25%
31-3575%0%25%
Promoters
50%
Passives
0%
Detractors
50%
36-4050%0%50%
Promoters
0%
Passives
67%
Detractors
33%
46-500%67%33%

RingCentral NPS by Usage

RingCentral's NPS was rated the highest by customers who have used RingCentral's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of RingCentral.
-100
-50
0
50
100
Less than 1 Year
44
Less than 1 Year44
1 to 2 Years
40
1 to 2 Years40
2 to 5 Years
25
2 to 5 Years25
Over 10 Years
25
Over 10 Years25

RingCentral NPS vs. Competitors

Compared to its competitors, RingCentral's NPS is rated right above 8x8, and is preceded by Salesforce.

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8x8 Logo

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RingCentral NPS vs Companies in Tech

In the Tech industry, RingCentral's NPS is rated right below ROBLOX.

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Peloton's Logo
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RingCentral Customer Reviews

What do you value most about this brand?
easy to use! and all in one place!
Review from Boulder, CO / Male / Caucasian / 36-40

RingCentral Customer Loyalty

87%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

87% of RingCentral users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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87
87%
13
13%
RingCentral Customer Loyalty

RingCentral Customer Loyalty Score by Gender

Female customers rated RingCentral's Customer Loyalty score 16% higher than Male customers.

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Male
84%
Yes
Female
100%
Yes

RingCentral Customer Loyalty Score by Ethnicity

RingCentral's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.

% who answered "Yes"

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74
out of 100
Caucasian

RingCentral Customer Loyalty Score by Age

RingCentral's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

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0
20%
40%
60%
80%
100%
31-35
78%
31-3578%
36-40
100%
36-40100%
46-50
70%
46-5070%

RingCentral Customer Loyalty Score by Usage

RingCentral's Customer Loyalty score was rated the highest by customers who have used RingCentral's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
100%
1 to 2 Years
78%
2 to 5 Years
82%
Over 10 Years
100%

RingCentral Customer Loyalty Score by Industry

RingCentral's Customer Loyalty score was rated 89% by Tech industry customers.

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Tech
89%

RingCentral Customer Loyalty vs. Competitors

Compared to its competitors, RingCentral's Customer Loyalty score is rated right above Microsoft, and is preceded by Slack.

COMPANYCustomer Loyalty Score
Slack87%
RingCentral87%
Microsoft84%
Cisco83%
HubSpot80%
Twilio Inc.79%
Salesforce74%
8x865%

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Customer Loyalty for Other Tech Brands

In the Tech industry, RingCentral's Customer Loyalty score is rated right above Apple, and is preceded by Zoom Video Communications.

COMPANYCustomer Loyalty Score
Peloton90%
ROBLOX90%
Nintendo90%
Netflix88%
Google88%
Zoom Video Communications88%
RingCentral87%
Apple87%
Spotify87%

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RingCentral Product Quality

4.3/5

RingCentral has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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RingCentral Product Information

RingCentral serves markets in the United States, Asia, Europe, Australia, Canada, and United Kingdom. RingCentral supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.

RingCentral’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated RingCentral's product the highest. Reviewers from the Retail industry rated RingCentral the lowest at 4.2.

Website
http://www.ringcentral.com
Company Size
5,001-10,000 Employees

Industry

Tech
Business Services
Enterprise
Mobile App

Languages Supported

English
French

Quick Insights into RingCentral Product Quality

RingCentral's Product Quality score was rated highest by customers who have used RingCentral's products/services for Over 10 Years, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked RingCentral Product Quality the Highest

Over 10 Years
5
Tech
4.7
Male
4.3

Ranked RingCentral Product Quality the Lowest

2 to 5 Years
3.6
31-35
3.6
Banking and Financial Services
3.6

RingCentral Product Quality Score by Gender

Male customers rated RingCentral's Product Quality score 0.4 stars higher than Female customers.

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Male

4.3/5

Female

3.9/5

RingCentral Product Quality Score by Ethnicity

RingCentral's Product Quality score was rated 4 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
4
Caucasian4

RingCentral Product Quality Score by Age

RingCentral's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.

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0
1
2
3
4
5
31-35
3.6
31-353.6
36-40
3.9
36-403.9
46-50
4.1
46-504.1

RingCentral Product Quality Score by Usage

RingCentral's Product Quality score was rated the highest by customers who have used RingCentral's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4.6
1 to 2 Years
4.4
2 to 5 Years
3.6
5 to 10 Years
4.3
Over 10 Years
5

RingCentral Product Quality Score by Industry

RingCentral's Product Quality score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech
4.7
Banking and Financial Services
3.6
Construction
4.3
Consulting
4.6
Insurance
4.6
Non-Profit
4.3
Real Estate
4.4
Retail
4.2
Staffing and Recruiting
4.2

RingCentral Product Quality vs. Competitors

Compared to its competitors, RingCentral's Product Quality score is rated right above Microsoft, and is preceded by HubSpot.

COMPANYProduct Quality Score
Slack4.4/5
HubSpot4.3/5
RingCentral4.3/5
Microsoft4.2/5
Salesforce4.2/5
Cisco4.1/5
Twilio Inc.4.1/5
8x83.6/5

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Product Quality for Other Tech Brands

In the Tech industry, RingCentral's Product Quality score is rated right above Google, and is preceded by Spotify.

COMPANYProduct Quality Score
Peloton4.5/5
Zoom Video Communications4.4/5
Nintendo4.4/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
RingCentral4.3/5
Google4.2/5
ROBLOX4.1/5

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RingCentral Pricing

RingCentral ROI & Value For Money

4/5

RingCentral has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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RingCentral Pricing Plans

RingCentral has a pricing structure that accommodates small, medium, and large businesses. Starting from $19.99/month, RingCentral uses a subscription model.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from RingCentral.

Who Uses RingCentral?

Small Businesses
Medium Businesses
Large Enterprises

Quick Insights into RingCentral ROI

RingCentral's ROI score was rated highest by customers who have used RingCentral's products/services for Less than 1 Year, and rated lowest by customers who have used RingCentral's products/services for 2 to 5 Years.

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Ranked RingCentral ROI the Highest

Less than 1 Year
5
Consulting
4.6
Male
4.3

Ranked RingCentral ROI the Lowest

46-50
3.8
Banking and Financial Services
3.2
2 to 5 Years
3.1

RingCentral ROI Score by Gender

Male customers rated RingCentral's ROI score 0.4 stars higher than Female customers.

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Male

4.3/5

Female

3.9/5

RingCentral ROI Score by Ethnicity

RingCentral's ROI score was rated 4 stars by Caucasian customers on Comparably.

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0
1
2
3
4
5
Caucasian
4
Caucasian4

RingCentral ROI Score by Age

RingCentral's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
31-35
3.9
31-353.9
36-40
3.9
36-403.9
46-50
3.8
46-503.8

RingCentral ROI Score by Usage

RingCentral's ROI score was rated the highest by customers who have used RingCentral's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
5
1 to 2 Years
4.4
2 to 5 Years
3.1
Over 10 Years
4.7

RingCentral ROI Score by Industry

RingCentral's ROI score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech
4.6
Banking and Financial Services
3.2
Construction
4.1
Consulting
4.6
Healthcare, Hospitals and Medicine
3.9
Insurance
4.5
Legal
4.3
Marketing, Advertising and Research
4.1
Non-Profit
4.6
Retail
3.9

RingCentral Pricing vs. Competitors

Compared to its competitors, RingCentral's ROI score is rated right above Twilio Inc., and is preceded by Cisco.

COMPANYPricing Score
Slack4.2/5
HubSpot4.2/5
Salesforce4.1/5
Microsoft4/5
Cisco4/5
RingCentral4/5
Twilio Inc.3.9/5
8x83.4/5

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ROI for Other Tech Brands

In the Tech industry, RingCentral's ROI score is rated right above Netflix, and is preceded by Nintendo.

COMPANYPricing Score
Peloton4.3/5
Zoom Video Communications4.2/5
Spotify4.1/5
Apple4.1/5
Google4.1/5
Nintendo4.1/5
RingCentral4/5
Netflix4/5
ROBLOX3.9/5

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RingCentral Customer Satisfaction (CSAT)

RingCentral Customer Satisfaction (CSAT) Score

60 / 100

RingCentral has an overall Customer Satisfaction score of 60 rated by its users and customers.

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Very Satisfied50%
Satisfied10%
Neither Satisfied nor Dissatisfied20%
Dissatisfied0%
Very Dissatisfied20%
Very Satisfied
50%
Satisfied
10%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into RingCentral Customer Satisfaction

RingCentral's Customer Satisfaction score was rated highest by Male customers.

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Ranked RingCentral Customer Satisfaction the Highest

Male
100%
Tech
100%

RingCentral Customer Satisfaction Score by Gender

RingCentral's Customer Satisfaction score was rated 100 by Male customers on Comparably.

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100 / 100
Male
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

RingCentral Customer Satisfaction Score by Industry

RingCentral's Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech
100

RingCentral Customer Satisfaction vs. Competitors

Compared to its competitors, RingCentral's Customer Satisfaction score is rated right above 8x8, and is preceded by HubSpot.

COMPANYCustomer Satisfaction (CSAT) Score
Slack91%
Microsoft83%
Twilio Inc.83%
Cisco78%
Salesforce77%
HubSpot73%
RingCentral60%
8x840%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, RingCentral's Customer Satisfaction score is rated right below ROBLOX.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo93%
Netflix87%
Apple87%
Spotify87%
Google85%
Zoom Video Communications79%
Peloton77%
ROBLOX75%
RingCentral60%

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RingCentral Customer Service

3.9/5

RingCentral has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About RingCentral's Customer Service

Address

RingCentral HeadQuarters 20 Davis Drive, Belmont, CA 94002


Website

http://www.ringcentral.com


Phone Number

(888) 528-RING (7464)

Quick Insights into RingCentral Customer Service

RingCentral's Customer Service score was rated highest by customers who have used RingCentral's products/services for Less than 1 Year, and rated lowest by customers who have used RingCentral's products/services for 2 to 5 Years.

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Ranked RingCentral Customer Service the Highest

Less than 1 Year
5
Tech
4.6
Male
4.1

Ranked RingCentral Customer Service the Lowest

Female
3.7
46-50
3
2 to 5 Years
2.9

RingCentral Customer Service Score by Gender

Male customers rated RingCentral's Customer Service score 0.4 stars higher than Female customers.

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Male

4.1/5

Female

3.7/5

RingCentral Customer Service Score by Ethnicity

RingCentral's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.

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0
20
40
60
80
100
Caucasian
3.6
Caucasian3.6

RingCentral Customer Service Score by Age

RingCentral's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
31-35
3.7
31-353.7
36-40
3.9
36-403.9
46-50
3
46-503

RingCentral Customer Service Score by Usage

RingCentral's Customer Service score was rated the highest by customers who have used RingCentral's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
5
1 to 2 Years
4.1
2 to 5 Years
2.9
Over 10 Years
4.7

RingCentral Customer Service Score by Industry

RingCentral's Customer Service score was rated 4.6 stars by Tech industry customers.

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Tech
4.6

RingCentral Customer Service vs. Competitors

Compared to its competitors, RingCentral's Customer Service score is rated right above Twilio Inc., and is preceded by Microsoft.

COMPANYCustomer Service Score
HubSpot4.4/5
Salesforce4.3/5
Slack4.1/5
Cisco4.1/5
Microsoft4.1/5
RingCentral3.9/5
Twilio Inc.3.9/5
8x82.7/5

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Customer Service for Other Tech Brands

In the Tech industry, RingCentral's Customer Service score is rated right above ROBLOX, and is preceded by Netflix.

COMPANYCustomer Service Score
Peloton4.3/5
Apple4.2/5
Zoom Video Communications4.1/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
Netflix4/5
RingCentral3.9/5
ROBLOX3.7/5

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RingCentral as an Employer

4.9/5

RingCentral has a 4.9/5 stars for its overall company culture rated by their employees

  RingCentral CEO
top
5%
CEO of RingCentral

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

RingCentral scored a 34 for Net Promoter Score and a 69 for Employee Net Promoter Score. NPS gauges how likely a customer of RingCentral would recommend the brand to a friend. ENPS measures how likely RingCentral employees would recommend working at RingCentral to a friend.

Net Promoter Score

34
NPS Score
60%Promoters
14%Passive
26%Detractors

Employee Net Promoter Score

69
eNPS Score
75%Promoters
19%Passive
6%Detractors

Global Ranking Snapshot

RingCentral is ranked #209 in the Global Top 100 Brands. It ranks just behind SpaceX and just ahead of Zappos.

RANKCOMPANYCEOINDUSTRY
207
Dole Food Company  Dole Food Company CEO
David Murdock
Food and Beverages
208
SpaceX  SpaceX CEO
Elon Musk
Tech
209
RingCentral  RingCentral CEO
Vladimir Shmunis
Tech
210
Zappos  Zappos CEO
Kedar Deshpande
Retail
211
Lenovo  Lenovo CEO
Yang Yuanqing
Tech
212
Lexus  Lexus CEO
Scott Thompson
Automotive and Transportation
213
PetSmart  PetSmart CEO
J.K. Symancyk
Retail

Tech Ranking Snapshot

RingCentral is ranked #53 in the Tech Industry. It ranks just behind SpaceX and just ahead of Zappos.

RANKCOMPANYLocation
51
Atlassian
San Francisco, CA
52
SpaceX
Hawthorne, CA
53
RingCentral
Belmont, CA
54
Zappos
Las Vegas, NV
55
Lenovo
Morrisville, NC
56
Ingram Micro
Irvine, CA
57
Sony
San Mateo, CA