
At RingCentral, say hello to opportunities. RingCentral’s brand is ranked #209 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of RingCentral. When compared to other organizations within the Tech industry, RingCentral is ranked #53. Among its major competitors, RingCentral is ranked in 7th place for NPS while Slack is 1st, and Microsoft is 2nd.Their current market cap is $24.48B

David Cowings serves as the Chief Marketing Data Scientist of RingCentral. David started at RingCentral in April of 2015. David currently resides in the Austin, Texas Area.
RingCentral's Net Promoter Score (NPS) is a 25 with 56% Promoters, 13% Passives, and 31% Detractors. Net Promoter Score tracks whether RingCentral's customers would recommend using the product based on a scale of -100 to 100.
| 56% | Promoters |
|---|---|
| 13% | Passives |
| 31% | Detractors |
| Summary | Date | Score |
|---|---|---|
May 2023 29 | May 2023 | 29 |
Aug 2023 27 | Aug 2023 | 27 |
Oct 2023 28 | Oct 2023 | 28 |
Dec 2023 28 | Dec 2023 | 28 |
Jan 2024 29 | Jan 2024 | 29 |
Mar 2024 27 | Mar 2024 | 27 |
May 2024 29 | May 2024 | 29 |
Jul 2024 27 | Jul 2024 | 27 |
Sep 2024 29 | Sep 2024 | 29 |
Dec 2024 27 | Dec 2024 | 27 |
Feb 2025 27 | Feb 2025 | 27 |
Aug 2025 25 | Aug 2025 | 25 |
RingCentral is ranked #4 for NPS among its competitors. Slack and Microsoft come in first and second, with Cisco coming in at third. Among those competitors, it is the third most valued company behind Microsoft.
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated RingCentral's NPS 9 points higher than Male customers.
RingCentral's NPS was rated 31 by Male customers on Comparably.
RingCentral's NPS was rated 40 by Female customers on Comparably.
RingCentral's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 46 | Caucasian | 46 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
RingCentral's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
RingCentral's NPS was rated the highest by customers who have used RingCentral's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 36 | Less than 1 Year | 36 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years 27 | 2 to 5 Years | 27 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Over 10 Years 25 | Over 10 Years | 25 |
Compared to its competitors, RingCentral's NPS is rated right above 8x8, and is preceded by Twilio Inc..
| COMPANY | NPS Score | |
|---|---|---|
![]() | Slack | 50 |
![]() | Microsoft | 38 |
![]() | Cisco | 36 |
![]() | Salesforce | 36 |
![]() | HubSpot | 35 |
![]() | Twilio Inc. | 31 |
![]() | RingCentral | 25 |
![]() | 8x8 | -21 |
In the Tech industry, RingCentral's NPS is rated right below Peloton.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Nintendo | 55 |
![]() | Spotify | 49 |
![]() | Apple | 48 |
![]() | Zoom Video Communications | 44 |
![]() | Netflix | 43 |
![]() | 42 | |
![]() | ROBLOX | 38 |
![]() | Peloton | 31 |
![]() | RingCentral | 25 |
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of RingCentral users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Female customers rated RingCentral's Customer Loyalty score 14% higher than Male customers.
RingCentral's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
RingCentral's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 78% | 31-35 | 78% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
46-50 78% | 46-50 | 78% |
51-55 100% | 51-55 | 100% |
RingCentral's Customer Loyalty score was rated the highest by customers who have used RingCentral's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
RingCentral's Customer Loyalty score was rated the highest by Telecommunications industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Compared to its competitors, RingCentral's Customer Loyalty score is rated right above Microsoft, and is preceded by Slack.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Slack | 86% |
![]() | RingCentral | 85% |
![]() | Microsoft | 84% |
![]() | Cisco | 81% |
![]() | Twilio Inc. | 80% |
![]() | HubSpot | 79% |
![]() | Salesforce | 75% |
![]() | 8x8 | 49% |
In the Tech industry, RingCentral's Customer Loyalty score is rated right above Zoom Video Communications, and is preceded by Apple.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | ROBLOX | 89% |
![]() | Nintendo | 89% |
![]() | Netflix | 87% |
![]() | 87% | |
![]() | Spotify | 87% |
![]() | Apple | 86% |
![]() | RingCentral | 85% |
![]() | Zoom Video Communications | 84% |
![]() | Peloton | 82% |
RingCentral has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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RingCentral serves markets in the United States, Asia, Europe, Australia, Canada, and United Kingdom. RingCentral supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
RingCentral’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated RingCentral's product the highest. Reviewers from the Retail industry rated RingCentral the lowest at 4.2.
RingCentral's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Insurance industry.
RingCentral's Product Quality score was rated 3.9 by both Female and Male customers on Comparably.
RingCentral's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
RingCentral's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 3.6 | 31-35 | 3.6 |
36-40 4.1 | 36-40 | 4.1 |
41-45 5 | 41-45 | 5 |
46-50 4.1 | 46-50 | 4.1 |
51-55 3.5 | 51-55 | 3.5 |
RingCentral's Product Quality score was rated the highest by customers who have used RingCentral's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
RingCentral's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Compared to its competitors, RingCentral's Product Quality score is rated right above Salesforce, and is preceded by Twilio Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Slack | 4.3/5 |
![]() | HubSpot | 4.2/5 |
![]() | Cisco | 4.1/5 |
![]() | Microsoft | 4.1/5 |
![]() | Twilio Inc. | 4/5 |
![]() | RingCentral | 4/5 |
![]() | Salesforce | 4/5 |
![]() | 8x8 | 3.3/5 |
In the Tech industry, RingCentral's Product Quality score is rated right above Peloton, and is preceded by Google.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Nintendo | 4.4/5 |
![]() | Apple | 4.3/5 |
![]() | Zoom Video Communications | 4.3/5 |
![]() | Netflix | 4.2/5 |
![]() | Spotify | 4.2/5 |
![]() | 4.1/5 | |
![]() | RingCentral | 4/5 |
![]() | Peloton | 4/5 |
![]() | ROBLOX | 4/5 |
RingCentral has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock RingCentral's overall ROI score rated by its users and customers.
RingCentral has a pricing structure that accommodates small, medium, and large businesses. Starting from $19.99/month, RingCentral uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Insurance industry think that they had the lowest ROI from RingCentral.
RingCentral's ROI score was rated highest by customers ages 41-45, and rated lowest by customers from the Insurance industry.
Male customers rated RingCentral's ROI score 0.1 stars higher than Female customers.
RingCentral's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
RingCentral's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
31-35 3.9 | 31-35 | 3.9 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.9 | 41-45 | 4.9 |
46-50 4 | 46-50 | 4 |
51-55 3.5 | 51-55 | 3.5 |
RingCentral's ROI score was rated the highest by customers who have used RingCentral's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
RingCentral's ROI score was rated the highest by Consulting industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Compared to its competitors, RingCentral's ROI score is rated right above 8x8, and is preceded by Twilio Inc..
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Slack | 4.1/5 |
![]() | Salesforce | 4/5 |
![]() | HubSpot | 4/5 |
![]() | Microsoft | 4/5 |
![]() | Cisco | 4/5 |
![]() | Twilio Inc. | 3.9/5 |
![]() | RingCentral | 3.8/5 |
![]() | 8x8 | 3.1/5 |
In the Tech industry, RingCentral's ROI score is rated right above ROBLOX, and is preceded by Apple.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Zoom Video Communications | 4.1/5 |
![]() | 4/5 | |
![]() | Spotify | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Peloton | 4/5 |
![]() | Netflix | 4/5 |
![]() | Apple | 4/5 |
![]() | RingCentral | 3.8/5 |
![]() | ROBLOX | 3.8/5 |
RingCentral has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RingCentral's Customer Satisfaction score was rated highest by customers who have used RingCentral's products/services for 1 to 2 Years, and rated lowest by customers who have used RingCentral's products/services for Less than 1 Year.
Male customers rated RingCentral's Customer Satisfaction score 8 points higher than Female customers.
Very Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 17% |
Very Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
RingCentral's Customer Satisfaction (CSAT) score was rated 82% according to Caucasian users and customers.
RingCentral's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 51-55 | 67% |
RingCentral's Customer Satisfaction score was rated the highest by customers who have used RingCentral's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
RingCentral's Customer Satisfaction score was rated 88 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Compared to its competitors, RingCentral's Customer Satisfaction score is rated right above 8x8, and is preceded by HubSpot.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Slack | 90% |
![]() | Microsoft | 80% |
![]() | Salesforce | 79% |
![]() | Cisco | 77% |
![]() | Twilio Inc. | 75% |
![]() | HubSpot | 61% |
![]() | RingCentral | 53% |
![]() | 8x8 | 34% |
In the Tech industry, RingCentral's Customer Satisfaction score is rated right below Peloton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Nintendo | 88% |
![]() | Netflix | 85% |
![]() | Apple | 85% |
![]() | Spotify | 85% |
![]() | 81% | |
![]() | Zoom Video Communications | 74% |
![]() | ROBLOX | 73% |
![]() | Peloton | 63% |
![]() | RingCentral | 53% |
RingCentral has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock RingCentral's overall Customer Service score rated by its users and customers.
RingCentral HeadQuarters 20 Davis Drive, Belmont, CA 94002
http://www.ringcentral.com
(888) 528-RING (7464)
RingCentral's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Insurance industry.
RingCentral's Customer Service score was rated 3.7 by both Female and Male customers on Comparably.
RingCentral's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
RingCentral's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
31-35 3.7 | 31-35 | 3.7 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.9 | 41-45 | 4.9 |
46-50 3.2 | 46-50 | 3.2 |
51-55 3.5 | 51-55 | 3.5 |
RingCentral's Customer Service score was rated the highest by customers who have used RingCentral's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
RingCentral's Customer Service score was rated the highest by Telecommunications industry customers, and the lowest by Insurance industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Compared to its competitors, RingCentral's Customer Service score is rated right above 8x8, and is preceded by Twilio Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | HubSpot | 4.1/5 |
![]() | Slack | 4.1/5 |
![]() | Cisco | 4.1/5 |
![]() | Microsoft | 4/5 |
![]() | Salesforce | 4/5 |
![]() | Twilio Inc. | 3.8/5 |
![]() | RingCentral | 3.6/5 |
![]() | 8x8 | 2.3/5 |
In the Tech industry, RingCentral's Customer Service score is rated right below ROBLOX.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Apple | 4.2/5 |
![]() | 4/5 | |
![]() | Zoom Video Communications | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Peloton | 4/5 |
![]() | Netflix | 4/5 |
![]() | Spotify | 4/5 |
![]() | ROBLOX | 3.6/5 |
![]() | RingCentral | 3.6/5 |
RingCentral has a 4.9/5 stars for its overall company culture rated by their employees




RingCentral scored a 25 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of RingCentral would recommend the brand to a friend. ENPS measures how likely RingCentral employees would recommend working at RingCentral to a friend.
| 56% | Promoters |
|---|---|
| 13% | Passive |
| 31% | Detractors |
| 69% | Promoters |
|---|---|
| 22% | Passive |
| 9% | Detractors |
RingCentral is ranked #209 in the Global Top 100 Brands. It ranks just behind SpaceX and just ahead of Zappos.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
207 | ![]() | Dole Food Company | ![]() | David Murdock | Food and Beverages |
208 | ![]() | SpaceX | ![]() | Elon Musk | Tech |
209 | ![]() | RingCentral | ![]() | Vladimir Shmunis | Tech |
210 | ![]() | Zappos | ![]() | Kedar Deshpande | Retail |
211 | ![]() | Lenovo | ![]() | Yang Yuanqing | Tech |
212 | ![]() | Lexus | ![]() | Scott Thompson | Automotive and Transportation |
213 | ![]() | PetSmart | ![]() | Ken Hicks | Retail |
RingCentral is ranked #53 in the Tech Industry. It ranks just behind SpaceX and just ahead of Zappos.
| RANK | COMPANY | Location | |
|---|---|---|---|
51 | ![]() | Atlassian | San Francisco, CA |
52 | ![]() | SpaceX | Hawthorne, CA |
53 | ![]() | RingCentral | Belmont, CA |
54 | ![]() | Zappos | Las Vegas, NV |
55 | ![]() | Lenovo | Morrisville, NC |
56 | ![]() | Ingram Micro | Irvine, CA |
57 | ![]() | Sony | San Mateo, CA |