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Lexus is
Ranked
#19
in
Automotive and Transportation Brands
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Lexus
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Lexus is ranked #19 in Automotive and Transportation Brands

About Lexus' Brand

Lexus launched in 1989 with two luxury sedans and a commitment to pursue perfection. Lexus’s brand is ranked #212 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Lexus. When compared to other organizations within the Automotive and Transportation industry, Lexus is ranked #19. Among its major competitors, Lexus is ranked in 5th place for NPS while Rolls-Royce Motor Cars Ltd is 1st, and Volvo Car Corporation is 2nd.Their current valuation is $250.52B

Brand at a Glance

86%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.3/5
Customer Service

Lexus CMO

Lexus Ranking

Lexus NPS

Lexus's Net Promoter Score (NPS) is a -20 with 35% Promoters, 10% Passives, and 55% Detractors. Net Promoter Score tracks whether Lexus's customers would recommend using the product based on a scale of -100 to 100.

Lexus Overall NPS

-20
NPS
35%Promoters
10%Passives
55%Detractors
Lexus Overall NPS

Lexus NPS Trend

-100
-50
0
50
100
Jul 2021
78
Jul 202178
Aug 2021
76
Aug 202176
Sep 2021
72
Sep 202172
Oct 2021
70
Oct 202170
Nov 2021
67
Nov 202167
Dec 2021
51
Dec 202151
Jan 2022
27
Jan 202227
Feb 2022
12
Feb 202212
Mar 2022
-6
Mar 2022-6
Apr 2022
-9
Apr 2022-9
May 2022
-14
May 2022-14
Jun 2022
-20
Jun 2022-20

How Other Brands Compare

Lexus is ranked third for NPS among its competitors. Volvo Car Corporation and Audi come in first and second, with American Honda Motor coming in at #4. Among those competitors, it is the most valued company.

Sign Up for Brand Profile PRO to get the full Comparison data of Lexus vs Competitors.

Lexus' Logo
Lexus
Audi's Logo
Audi
American Honda Motor's Logo
American Honda Motor
Volvo Car Corporation's Logo
Volvo Car Corporation
Global Ranking#212#37#-#-
NPS-2043-5455
Valuation Updated every 24 hours for public companies$250.52B$1.38B$54.47B$40.82B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Lexus NPS by Gender

Male customers rated Lexus's NPS 5 points higher than Female customers.

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Male

-48

Lexus's NPS was rated -48 by Male customers on Comparably.

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23%
Promoters
6%
Passives
71%
Detractors

Female

-53

Lexus's NPS was rated -53 by Female customers on Comparably.

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20%
Promoters
7%
Passives
73%
Detractors

Lexus NPS by Ethnicity

Lexus's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Lexus.
-100
-50
0
50
100
Caucasian
-56
Caucasian-56
Hispanic or Latino
-100
Hispanic or Latino-100
African American/Black
-45
African American/Black-45
Asian or Pacific Islander
-83
Asian or Pacific Islander-83
Other
-73
Other-73

Lexus NPS by Age

Lexus's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Lexus.
0
20
40
60
80
100
Promoters
70%
Passives
10%
Detractors
20%
18-2570%10%20%
Promoters
33%
Passives
17%
Detractors
50%
26-3033%17%50%
Promoters
0%
Passives
22%
Detractors
78%
41-450%22%78%
Promoters
18%
Passives
9%
Detractors
73%
46-5018%9%73%
Promoters
43%
Passives
0%
Detractors
57%
51-5543%0%57%
Promoters
15%
Passives
0%
Detractors
85%
56-6015%0%85%
Promoters
7%
Passives
0%
Detractors
93%
61-657%0%93%
Promoters
21%
Passives
0%
Detractors
79%
66+21%0%79%

Lexus NPS by Usage

Lexus's NPS was rated the highest by customers who have used Lexus's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
-47
Less than 1 Year-47
1 to 2 Years
-28
1 to 2 Years-28
2 to 5 Years
-31
2 to 5 Years-31
5 to 10 Years
-25
5 to 10 Years-25
Over 10 Years
-57
Over 10 Years-57

Lexus NPS vs. Competitors

Compared to its competitors, Lexus's NPS is rated right above American Honda Motor, and is preceded by Jaguar Land Rover.

Unlock Lexus NPS vs. Competitors Data

Lexus' Logo
VS
Rolls-Royce Motor Cars Ltd's Logo
Volvo Car Corporation's Logo
Audi's Logo
Jaguar Land Rover's Logo
American Honda Motor's Logo

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Lexus NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Lexus's NPS is rated right below FedEx.

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Lexus' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Audi's Logo
Honda's Logo
Tesla's Logo
BMW Group's Logo
FedEx's Logo

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Lexus Customer Reviews

Out of the 40 Lexus customer reviews 7 were positive and 33 were constructive. Lexus customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
I have a dashboard that is cracked and sticky. I was just informed that lexus HAD a program to replace these faulty dashboards but the program expired back in 2017. My problem began about 3-4 years ago which means i am now stuck with an embarrassing dashboard. Replacement is $7-8k. Outrageous!!!
Review from Los Angeles, CA / Female / Caucasian / 56-60Posted 9 days ago
What can this brand most improve?
Customer service, loyalty and professionalism
Review from New York, NY / Male / Caucasian / 46-50Posted 17 days ago
What can this brand most improve?
Their customer service is horrible and their incompetence is staggering
Review from Dallas, TX / Female / Caucasian / 26-30Posted a month ago
What can this brand most improve?
Terrible quality with the new technology
Review from Las Vegas, NV / Male / Caucasian / 56-60
What do you value most about this brand?
Quality over all, i must say that i was torn between cutting tides or continueingon going relation with Lexus until going to Lexus of Concord! Great dealership! Lexus of Marin really soured my experience in buying another Lexus
Review from Dallas, TX / Male / African American/Black / 46-50

Lexus Customer Loyalty

86%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

86% of Lexus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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86
86%
14
14%
Lexus Customer Loyalty

Lexus Customer Loyalty Score by Gender

Female customers rated Lexus's Customer Loyalty score 6% higher than Male customers.

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Male
82%
Yes
Female
88%
Yes

Lexus Customer Loyalty Score by Ethnicity

Lexus's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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89
out of 100
Caucasian
46
out of 100
Hispanic or Latino
87
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
67
out of 100
Other

Lexus Customer Loyalty Score by Age

Lexus's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.

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0
20%
40%
60%
80%
100%
18-25
82%
18-2582%
26-30
70%
26-3070%
41-45
90%
41-4590%
46-50
100%
46-50100%
51-55
87%
51-5587%
56-60
79%
56-6079%
61-65
94%
61-6594%
66+
78%
66+78%

Lexus Customer Loyalty Score by Usage

Lexus's Customer Loyalty score was rated the highest by customers who have used Lexus's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year
72%
1 to 2 Years
67%
2 to 5 Years
81%
5 to 10 Years
85%
Over 10 Years
96%

Lexus Customer Loyalty Score by Industry

Lexus's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech
85%
Accounting
100%
Aerospace and Aviation
78%
Automotive and Transportation
100%
Banking and Financial Services
64%
Education
100%
Healthcare, Hospitals and Medicine
76%
Insurance
78%
Legal
78%
Marketing, Advertising and Research
85%
Real Estate
100%
Retail
100%
Transportation
100%

Lexus Customer Loyalty vs. Competitors

Compared to its competitors, Lexus's Customer Loyalty score is rated right above Audi.

Unlock Lexus Customer Loyalty vs. Competitors Data

Lexus' Logo
VS
Audi's Logo
Rolls-Royce Motor Cars Ltd's Logo
Volvo Car Corporation's Logo
Jaguar Land Rover's Logo
American Honda Motor's Logo

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Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Lexus's Customer Loyalty score is rated right above Mercedes-Benz USA, and is preceded by Honda.

COMPANYCustomer Loyalty Score
Honda89%
Lexus86%
Mercedes-Benz USA85%
Audi84%
Porsche83%
Toyota83%
Tesla80%
BMW Group80%
FedEx75%

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Lexus' Logo
VS
Honda's Logo
Mercedes-Benz USA's Logo
Audi's Logo
Porsche's Logo
Toyota's Logo
Tesla's Logo
BMW Group's Logo
FedEx's Logo

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Lexus Product Quality

2.8/5

Lexus has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.

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Lexus Product Information

Lexus’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Lexus's product the highest. Reviewers from the Legal industry rated Lexus the lowest at 2.5.

Website
http://www.lexus.com/
Company Size
10,000+ Employees

Industry

Travel

Quick Insights into Lexus Product Quality

Lexus's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Transportation industry.

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Ranked Lexus Product Quality the Highest

Marketing, Advertising and Research
5
18-25
4.2
1 to 2 Years
3.2

Ranked Lexus Product Quality the Lowest

56-60
1.5
Hispanic or Latino
1.5
Transportation
1.5

Lexus Product Quality Score by Gender

Female customers rated Lexus's Product Quality score 0.1 stars higher than Male customers.

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Male

2.2/5

Female

2.3/5

Lexus Product Quality Score by Ethnicity

Lexus's Product Quality score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
2.3
Caucasian2.3
Hispanic or Latino
1.5
Hispanic or Latino1.5
African American/Black
2.4
African American/Black2.4
Asian or Pacific Islander
1.6
Asian or Pacific Islander1.6
Other
2
Other2

Lexus Product Quality Score by Age

Lexus's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
2.3
26-302.3
41-45
1.5
41-451.5
46-50
2.5
46-502.5
51-55
2.7
51-552.7
56-60
1.5
56-601.5
61-65
1.9
61-651.9
66+
2.4
66+2.4

Lexus Product Quality Score by Usage

Lexus's Product Quality score was rated the highest by customers who have used Lexus's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
2.1
1 to 2 Years
3.2
2 to 5 Years
2.9
5 to 10 Years
2.4
Over 10 Years
2.1

Lexus Product Quality Score by Industry

Lexus's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.

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Tech
3.3
Accounting
1.6
Aerospace and Aviation
1.5
Automotive and Transportation
4.6
Banking and Financial Services
1.6
Education
3.2
Healthcare, Hospitals and Medicine
1.7
Insurance
3.2
Legal
2.5
Marketing, Advertising and Research
5
Real Estate
3.5
Retail
3.5
Transportation
1.5

Lexus Product Quality vs. Competitors

Compared to its competitors, Lexus's Product Quality score is rated right above American Honda Motor, and is preceded by Jaguar Land Rover.

Unlock Lexus Product Quality vs. Competitors Data

Lexus' Logo
VS
Volvo Car Corporation's Logo
Rolls-Royce Motor Cars Ltd's Logo
Audi's Logo
Jaguar Land Rover's Logo
American Honda Motor's Logo

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Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Lexus's Product Quality score is rated right below FedEx.

COMPANYProduct Quality Score
Porsche4.4/5
Mercedes-Benz USA4.3/5
Honda4.3/5
Toyota4.2/5
BMW Group4.2/5
Audi4.1/5
Tesla4.1/5
FedEx3.8/5
Lexus2.8/5

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Lexus' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Honda's Logo
Toyota's Logo
BMW Group's Logo
Audi's Logo
Tesla's Logo
FedEx's Logo

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Lexus Pricing

Lexus ROI & Value For Money

2.7/5

Lexus has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.

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Lexus Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Lexus.

Quick Insights into Lexus ROI

Lexus's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Transportation industry.

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Ranked Lexus ROI the Highest

Marketing, Advertising and Research
4.5
18-25
3.8
African American/Black
2.8

Ranked Lexus ROI the Lowest

56-60
1.5
Hispanic or Latino
1.5
Transportation
1.5

Lexus ROI Score by Gender

Female customers rated Lexus's ROI score 0.1 stars higher than Male customers.

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Male

2.2/5

Female

2.3/5

Lexus ROI Score by Ethnicity

Lexus's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
2.1
Caucasian2.1
Hispanic or Latino
1.5
Hispanic or Latino1.5
African American/Black
2.8
African American/Black2.8
Asian or Pacific Islander
1.5
Asian or Pacific Islander1.5
Other
1.6
Other1.6

Lexus ROI Score by Age

Lexus's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
2.2
26-302.2
41-45
2
41-452
46-50
2.5
46-502.5
51-55
2.9
51-552.9
56-60
1.5
56-601.5
61-65
2.4
61-652.4
66+
1.9
66+1.9

Lexus ROI Score by Usage

Lexus's ROI score was rated the highest by customers who have used Lexus's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
2
1 to 2 Years
2.7
2 to 5 Years
2.7
5 to 10 Years
2.5
Over 10 Years
2.2

Lexus ROI Score by Industry

Lexus's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.

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Tech
3.3
Accounting
1.7
Aerospace and Aviation
1.5
Automotive and Transportation
4
Banking and Financial Services
1.7
Education
2.9
Healthcare, Hospitals and Medicine
2
Insurance
3
Legal
1.5
Marketing, Advertising and Research
4.5
Real Estate
3.8
Retail
3.5
Transportation
1.5

Lexus Pricing vs. Competitors

Compared to its competitors, Lexus's ROI score is rated right above American Honda Motor, and is preceded by Jaguar Land Rover.

Unlock Lexus ROI vs. Competitors Data

Lexus' Logo
VS
Volvo Car Corporation's Logo
Rolls-Royce Motor Cars Ltd's Logo
Audi's Logo
Jaguar Land Rover's Logo
American Honda Motor's Logo

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ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Lexus's ROI score is rated right below FedEx.

COMPANYPricing Score
Porsche4.2/5
Mercedes-Benz USA4.1/5
Toyota4.1/5
Tesla4.1/5
Honda4/5
Audi3.9/5
BMW Group3.9/5
FedEx3.6/5
Lexus2.7/5

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Lexus' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
Tesla's Logo
Honda's Logo
Audi's Logo
BMW Group's Logo
FedEx's Logo

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Lexus Customer Satisfaction (CSAT)

Lexus Customer Satisfaction (CSAT) Score

27 / 100

Lexus has an overall Customer Satisfaction score of 27 rated by its users and customers.

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Very Satisfied18%
Satisfied9%
Neither Satisfied nor Dissatisfied7%
Dissatisfied12%
Very Dissatisfied54%
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
12%
Very Dissatisfied
54%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Lexus Customer Satisfaction

Lexus's Customer Satisfaction score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Legal industry.

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Ranked Lexus Customer Satisfaction the Highest

Marketing, Advertising and Research
100%
18-25
80%
African American/Black
33%

Ranked Lexus Customer Satisfaction the Lowest

41-45
0%
Hispanic or Latino
0%
Legal
0%

Lexus Customer Satisfaction Score by Gender

Female customers rated Lexus's Customer Satisfaction score 1 points higher than Male customers.

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18 / 100
Male
Very Satisfied
9%
Satisfied
9%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
9%
Very Dissatisfied
69%
19 / 100
Female
Very Satisfied
12%
Satisfied
7%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
60%

Lexus Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Lexus' Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.

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17 / 100
Very Satisfied15%
Satisfied2%
Neither Satisfied nor Dissatisfied11%
Dissatisfied12%
Very Dissatisfied60%
Very Satisfied
15%
Satisfied
2%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
12%
Very Dissatisfied
60%

CSAT according to Hispanic or Latino

Lexus' Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.

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0 / 100
Very Satisfied0%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied100%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%

CSAT according to African American/Black

Lexus' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.

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33 / 100
Very Satisfied11%
Satisfied22%
Neither Satisfied nor Dissatisfied0%
Dissatisfied17%
Very Dissatisfied50%
Very Satisfied
11%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
50%

CSAT according to Asian or Pacific Islander

Lexus' Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.

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0 / 100
Very Satisfied0%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied100%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%

CSAT according to Other

Lexus' Customer Satisfaction (CSAT) score was rated 18% according to Other users and customers.

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18 / 100
Very Satisfied0%
Satisfied18%
Neither Satisfied nor Dissatisfied0%
Dissatisfied9%
Very Dissatisfied73%
Very Satisfied
0%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
73%

Lexus Customer Satisfaction Score by Age

Lexus's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25 CSAT Score
80%
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
18-2580%
26-30 CSAT Score
50%
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
26-3050%
41-45 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
89%
41-450%
46-50 CSAT Score
22%
Very Satisfied
0%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
78%
46-5022%
51-55 CSAT Score
33%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
51-5533%
56-60 CSAT Score
15%
Very Satisfied
15%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
70%
56-6015%
61-65 CSAT Score
7%
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
65%
61-657%
66+ CSAT Score
4%
Very Satisfied
4%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
22%
Very Dissatisfied
61%
66+4%

Lexus Customer Satisfaction Score by Usage

Lexus's Customer Satisfaction score was rated the highest by customers who have used Lexus's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
27
1 to 2 Years
25
2 to 5 Years
27
5 to 10 Years
10
Over 10 Years
14

Lexus Customer Satisfaction Score by Industry

Lexus's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Legal industry customers.

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Tech
44
Accounting
0
Aerospace and Aviation
0
Banking and Financial Services
0
Education
40
Healthcare, Hospitals and Medicine
7
Insurance
0
Legal
0
Marketing, Advertising and Research
100
Real Estate
33
Transportation
20

Lexus Customer Satisfaction vs. Competitors

Compared to its competitors, Lexus's Customer Satisfaction score is rated right above American Honda Motor, and is preceded by Jaguar Land Rover.

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Lexus' Logo
VS
Rolls-Royce Motor Cars Ltd's Logo
Audi's Logo
Volvo Car Corporation's Logo
Jaguar Land Rover's Logo
American Honda Motor's Logo

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Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Lexus's Customer Satisfaction score is rated right below FedEx.

COMPANYCustomer Satisfaction (CSAT) Score
Mercedes-Benz USA87%
Porsche87%
Toyota87%
Honda86%
Audi81%
BMW Group81%
Tesla78%
FedEx74%
Lexus27%

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Lexus' Logo
VS
Mercedes-Benz USA's Logo
Porsche's Logo
Toyota's Logo
Honda's Logo
Audi's Logo
BMW Group's Logo
Tesla's Logo
FedEx's Logo

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Lexus Customer Service

2.3/5

Lexus has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.

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About Lexus's Customer Service

Address

P.O. BOX 259001 - MAIL DROP E3-2D, Plano, TX 90001


Website

http://www.lexus.com/


Phone Number

310-468-4000

Quick Insights into Lexus Customer Service

Lexus's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers who have used Lexus's products/services for Over 10 Years.

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Ranked Lexus Customer Service the Highest

Marketing, Advertising and Research
4.5
18-25
3.7
1 to 2 Years
2.4

Ranked Lexus Customer Service the Lowest

Legal
1.5
Other
1.5
Over 10 Years
1.5

Lexus Customer Service Score by Gender

Male customers rated Lexus's Customer Service score 0.1 stars higher than Female customers.

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Male

1.8/5

Female

1.7/5

Lexus Customer Service Score by Ethnicity

Lexus's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
1.6
Caucasian1.6
Hispanic or Latino
1.5
Hispanic or Latino1.5
African American/Black
2.4
African American/Black2.4
Asian or Pacific Islander
1.5
Asian or Pacific Islander1.5
Other
1.5
Other1.5

Lexus Customer Service Score by Age

Lexus's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
3.7
18-253.7
26-30
2.4
26-302.4
41-45
1.5
41-451.5
46-50
1.9
46-501.9
51-55
2.4
51-552.4
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
1.5
66+1.5

Lexus Customer Service Score by Usage

Lexus's Customer Service score was rated the highest by customers who have used Lexus's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
1.8
1 to 2 Years
2.4
2 to 5 Years
2.3
5 to 10 Years
2.2
Over 10 Years
1.5

Lexus Customer Service Score by Industry

Lexus's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Legal industry customers.

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Tech
2.7
Accounting
1.5
Aerospace and Aviation
1.5
Automotive and Transportation
4.1
Banking and Financial Services
1.5
Education
2.3
Healthcare, Hospitals and Medicine
1.5
Insurance
1.7
Legal
1.5
Marketing, Advertising and Research
4.5
Real Estate
2.1
Retail
3.5
Transportation
1.7

Lexus Customer Service vs. Competitors

Compared to its competitors, Lexus's Customer Service score is rated right above American Honda Motor, and is preceded by Jaguar Land Rover.

Unlock Lexus Customer Service vs. Competitors Data

Lexus' Logo
VS
Volvo Car Corporation's Logo
Audi's Logo
Rolls-Royce Motor Cars Ltd's Logo
Jaguar Land Rover's Logo
American Honda Motor's Logo

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Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Lexus's Customer Service score is rated right below FedEx.

COMPANYCustomer Service Score
Porsche4.4/5
Mercedes-Benz USA4.3/5
Toyota4.1/5
BMW Group4.1/5
Tesla4/5
Honda4/5
Audi4/5
FedEx3.7/5
Lexus2.3/5

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Lexus' Logo
VS
Porsche's Logo
Mercedes-Benz USA's Logo
Toyota's Logo
BMW Group's Logo
Tesla's Logo
Honda's Logo
Audi's Logo
FedEx's Logo

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Lexus as an Employer

3.4/5

Lexus has a 3.4/5 stars for its overall company culture rated by their employees

  Lexus CEO
top
20%
CEO of Lexus

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Lexus scored a -20 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Lexus would recommend the brand to a friend. ENPS measures how likely Lexus employees would recommend working at Lexus to a friend.

Net Promoter Score

-20
NPS Score
35%Promoters
10%Passive
55%Detractors

Employee Net Promoter Score

49
eNPS Score
70%Promoters
9%Passive
21%Detractors

Global Ranking Snapshot

Lexus is ranked #212 in the Global Top 100 Brands. It ranks just behind Lenovo and just ahead of PetSmart.

RANKCOMPANYCEOINDUSTRY
210
Zappos  Zappos CEO
Kedar Deshpande
Retail
211
Lenovo  Lenovo CEO
Yang Yuanqing
Tech
212
Lexus  Lexus CEO
Scott Thompson
Automotive and Transportation
213
PetSmart  PetSmart CEO
J.K. Symancyk
Retail
214
Pfizer  Pfizer CEO
Albert Bourla
Health and Wellness
215
H&M  H&M CEO
Helena Helmersson
Retail
216
Genentech  Genentech CEO
Alexander Hardy
Health and Wellness

Automotive and Transportation Ranking Snapshot

Lexus is ranked #19 in the Automotive and Transportation Industry. It ranks just behind Northrop Grumman Corporation and just ahead of Airbus.

RANKCOMPANYLocation
17
Chevrolet
Detroit, MI
18
Northrop Grumman Corporation
Falls Church, VA
19
Lexus
Plano, TX
20
Airbus
Blagnac
21
Michelin
22
Uline
Pleasant Prairie, WI
23
Textron
Providence, RI