Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Lexus is

Ranked

#19

Automotive and Transportation Brands

Brand Page

Lexus

Marketing or Exec? Claim Your Free Account

Lexus

Rate this Brand

Lexus is ranked #19 in Automotive and Transportation Brands

About Lexus' Brand

Lexus launched in 1989 with two luxury sedans and a commitment to pursue perfection. Lexus’s brand is ranked #212 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Lexus. When compared to other organizations within the Automotive and Transportation industry, Lexus is ranked #19. Among its major competitors, Lexus is ranked in 5th place for NPS while Rolls-Royce Motor Cars Ltd is 1st, and Volvo Car Corporation is 2nd.Their current valuation is $250.52B

Brand at a Glance

81%

Customer Loyalty

2.5/5

Product Quality

2.4/5

Pricing

2.1/5

Customer Service

Lexus CMO

Micah Blehm

Lexus Ranking

^#19 in Automotive and Transportation
^#3 / 4 of its competitors

Lexus NPS

Lexus's Net Promoter Score (NPS) is a -33 with 30% Promoters, 7% Passives, and 63% Detractors. Net Promoter Score tracks whether Lexus's customers would recommend using the product based on a scale of -100 to 100.

Lexus Overall NPS

-33

NPS

30%	Promoters
7%	Passives
63%	Detractors

Lexus NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -32	Feb 2025	-32
Mar 2025 -32	Mar 2025	-32
Apr 2025 -32	Apr 2025	-32
May 2025 -32	May 2025	-32
Jun 2025 -32	Jun 2025	-32
Jul 2025 -32	Jul 2025	-32
Aug 2025 -32	Aug 2025	-32
Sep 2025 -32	Sep 2025	-32
Oct 2025 -34	Oct 2025	-34
Nov 2025 -34	Nov 2025	-34
Dec 2025 -34	Dec 2025	-34
Jan 2026 -34	Jan 2026	-34

How Other Brands Compare

Lexus is ranked third for NPS among its competitors. Volvo Car Corporation and Audi come in first and second, with American Honda Motor coming in at #4. Among those competitors, it is the most valued company.

	Lexus	Audi	American Honda Motor	Volvo Car Corporation
Global Ranking	#212	#37	#-	#-
NPS	-33	34	-42	41
Valuation Updated every 24 hours for public companies	$250.52B	$1.38B	$54.47B	$40.82B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Lexus NPS by Gender

Male customers rated Lexus's NPS 16 points higher than Female customers.

Male

-47

Lexus's NPS was rated -47 by Male customers on Comparably.

23%

Promoters

Passives

70%

Detractors

Female

-63

Lexus's NPS was rated -63 by Female customers on Comparably.

16%

Promoters

Passives

79%

Detractors

Lexus NPS by Ethnicity

Lexus's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -62	Caucasian	-62
Hispanic or Latino -56	Hispanic or Latino	-56
African American/Black -52	African American/Black	-52
Asian or Pacific Islander -38	Asian or Pacific Islander	-38
Native American -40	Native American	-40
Other -48	Other	-48

Lexus NPS by Age

Lexus's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

68%

20%

12%

26-30

49%

13%

38%

31-35

30%

10%

60%

36-40

33%

60%

41-45

86%

46-50

11%

86%

51-55

19%

76%

56-60

15%

83%

61-65

88%

66+

19%

75%

Lexus NPS by Usage

Lexus's NPS was rated the highest by customers who have used Lexus's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -61	Less than 1 Year	-61
1 to 2 Years -41	1 to 2 Years	-41
2 to 5 Years -25	2 to 5 Years	-25
5 to 10 Years -45	5 to 10 Years	-45
Over 10 Years -65	Over 10 Years	-65

Lexus NPS vs. Competitors

Compared to its competitors, Lexus's NPS is rated right above American Honda Motor, and is preceded by Jaguar Land Rover.

COMPANY		NPS Score
	Rolls-Royce Motor Cars Ltd	60
	Volvo Car Corporation	41
	Audi	34
	Jaguar Land Rover	17
	Lexus	-33
	American Honda Motor	-42

Lexus NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Lexus's NPS is rated right below FedEx.

COMPANY		NPS Score
	Porsche	60
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	BMW Group	34
	Tesla	29
	FedEx	19
	Lexus	-33

Lexus Customer Reviews

Out of the 121 Lexus customer reviews 42 were positive and 79 were constructive. Lexus customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Lexus Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Lexus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

Lexus Customer Loyalty Score by Gender

Female customers rated Lexus's Customer Loyalty score 3% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Lexus.

Male

80%

Yes

Female

83%

Yes

Lexus Customer Loyalty Score by Ethnicity

Lexus's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Lexus.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Native American

out of 100

Other

Lexus Customer Loyalty Score by Age

Lexus's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Lexus.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 82%	18-25	82%
26-30 83%	26-30	83%
31-35 91%	31-35	91%
36-40 76%	36-40	76%
41-45 78%	41-45	78%
46-50 90%	46-50	90%
51-55 76%	51-55	76%
56-60 81%	56-60	81%
61-65 79%	61-65	79%
66+ 82%	66+	82%

Lexus Customer Loyalty Score by Usage

Lexus's Customer Loyalty score was rated the highest by customers who have used Lexus's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	61%
1 to 2 Years	64%
2 to 5 Years	78%
5 to 10 Years	86%
Over 10 Years	93%

Lexus Customer Loyalty Score by Industry

Lexus's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	77%
Accounting	91%
Aerospace and Aviation	79%
Architecture and Planning	100%
Arts and Entertainment	80%
Automotive and Transportation	84%
Banking and Financial Services	65%
Beverage, Wine and Spirits	100%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	82%
Commercial Real Estate	100%
Construction	64%
Consulting	100%
Consumer Services	78%
Education	84%
Government and Public Policy	82%
Healthcare, Hospitals and Medicine	84%
Hospitality	64%
Insurance	76%
Legal	85%
Travel and Hospitality	100%
Logistics and Supply Chain	70%
Manufacturing and Machinery	64%
Marketing, Advertising and Research	81%
Mechanical, Civil or Industrial Engineering	40%
Military and Defense	55%
Non-Profit	78%
Professional Services	85%
Real Estate	90%
Retail	100%
Telecommunications	100%
Transportation	92%
Utilities	55%

Lexus Customer Loyalty vs. Competitors

Compared to its competitors, Lexus's Customer Loyalty score is rated right above Volvo Car Corporation, and is preceded by American Honda Motor.

COMPANY		Customer Loyalty Score
	Rolls-Royce Motor Cars Ltd	93%
	Audi	84%
	Jaguar Land Rover	84%
	American Honda Motor	83%
	Lexus	81%
	Volvo Car Corporation	80%

Unlock Lexus Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Lexus Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Lexus's Customer Loyalty score is rated right above Tesla, and is preceded by BMW Group.

COMPANY		Customer Loyalty Score
	Honda	86%
	Porsche	85%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	BMW Group	82%
	Lexus	81%
	Tesla	77%
	FedEx	74%

Unlock Lexus Customer Loyalty vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full Lexus Customer Loyalty vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Lexus Product Quality

2.5/5

Lexus has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Lexus' overall Product Quality score rated by its users and customers.

Lexus Product Information

Lexus’s product quality score is a 2.5 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Lexus's product the highest. Reviewers from the Professional Services industry rated Lexus the lowest at 2.9.

Website: http://www.lexus.com/

Company Size: 10,000+ Employees

Industry

Travel

Quick Insights into Lexus Product Quality

Lexus's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Manufacturing and Machinery industry.

Sign Up to unlock insights into how customers have ranked Lexus' Product Quality.

Ranked Lexus Product Quality the Highest

18-25	4.3
Marketing, Advertising and Research	3.9
2 to 5 Years	2.8

Ranked Lexus Product Quality the Lowest

Hispanic or Latino	1.8
41-45	1.5
Manufacturing and Machinery	1.5

Lexus Product Quality Score by Gender

Male customers rated Lexus's Product Quality score 0.5 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Lexus.

Male

2.5/5

Female

2/5

Lexus Product Quality Score by Ethnicity

Lexus's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Lexus.

Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3
Hispanic or Latino 1.8	Hispanic or Latino	1.8
African American/Black 2.2	African American/Black	2.2
Asian or Pacific Islander 2.6	Asian or Pacific Islander	2.6
Native American 2.5	Native American	2.5
Other 2.3	Other	2.3

Lexus Product Quality Score by Age

Lexus's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Lexus.

Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 3.3	26-30	3.3
31-35 2	31-35	2
36-40 2.2	36-40	2.2
41-45 1.5	41-45	1.5
46-50 1.8	46-50	1.8
51-55 2	51-55	2
56-60 1.9	56-60	1.9
61-65 1.7	61-65	1.7
66+ 2.7	66+	2.7

Lexus Product Quality Score by Usage

Lexus's Product Quality score was rated the highest by customers who have used Lexus's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	2.2
1 to 2 Years	2.3
2 to 5 Years	2.8
5 to 10 Years	2.3
Over 10 Years	2.2

Lexus Product Quality Score by Industry

Lexus's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Manufacturing and Machinery industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	2.3
Accounting	2.3
Aerospace and Aviation	2.6
Architecture and Planning	2.1
Arts and Entertainment	2.6
Automotive and Transportation	3.8
Banking and Financial Services	2.3
Beverage, Wine and Spirits	3.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	2.7
Commercial Real Estate	3.1
Construction	1.5
Consulting	2.3
Consumer Services	1.5
Education	2.4
Government and Public Policy	2.2
Healthcare, Hospitals and Medicine	1.7
Hospitality	2.3
Insurance	2.7
Legal	1.5
Travel and Hospitality	3.1
Logistics and Supply Chain	2.3
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	3.9
Mechanical, Civil or Industrial Engineering	2
Military and Defense	2.5
Non-Profit	1.9
Professional Services	2.9
Real Estate	3.4
Retail	3.5
Telecommunications	2.4
Transportation	1.7
Utilities	2.1

Lexus Product Quality vs. Competitors

Compared to its competitors, Lexus's Product Quality score is rated right above American Honda Motor, and is preceded by Jaguar Land Rover.

COMPANY		Product Quality Score
	Rolls-Royce Motor Cars Ltd	4.2/5
	Volvo Car Corporation	4.2/5
	Audi	3.9/5
	Jaguar Land Rover	3.7/5
	Lexus	2.5/5
	American Honda Motor	2.4/5

Unlock Lexus Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Lexus Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Lexus's Product Quality score is rated right below FedEx.

COMPANY		Product Quality Score
	Porsche	4.4/5
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	BMW Group	4.1/5
	Tesla	3.9/5
	Audi	3.9/5
	FedEx	3.6/5
	Lexus	2.5/5

Unlock Lexus Product Quality vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full Lexus Product Quality vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Lexus Pricing

Lexus ROI & Value For Money

2.4/5

Lexus has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.

Sign Up to unlock Lexus' overall ROI score rated by its users and customers.

Lexus Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Biotech and Pharmaceuticals industry think that they had the lowest ROI from Lexus.

Quick Insights into Lexus ROI

Lexus's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Manufacturing and Machinery industry.

Sign Up to unlock insights into how customers have ranked Lexus' ROI score.

Ranked Lexus ROI the Highest

18-25	4
Automotive and Transportation	3.8
2 to 5 Years	2.7

Ranked Lexus ROI the Lowest

Native American	2
41-45	1.5
Manufacturing and Machinery	1.5

Lexus ROI Score by Gender

Male customers rated Lexus's ROI score 0.4 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Lexus.

Male

2.4/5

Female

2/5

Lexus ROI Score by Ethnicity

Lexus's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Lexus.

Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
Hispanic or Latino 2	Hispanic or Latino	2
African American/Black 2.2	African American/Black	2.2
Asian or Pacific Islander 2.5	Asian or Pacific Islander	2.5
Native American 2	Native American	2
Other 2.2	Other	2.2

Lexus ROI Score by Age

Lexus's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Lexus.

Summary	Age	Score
18-25 4	18-25	4
26-30 3.1	26-30	3.1
31-35 2.1	31-35	2.1
36-40 2.1	36-40	2.1
41-45 1.5	41-45	1.5
46-50 1.8	46-50	1.8
51-55 2	51-55	2
56-60 1.9	56-60	1.9
61-65 1.8	61-65	1.8
66+ 2.5	66+	2.5

Lexus ROI Score by Usage

Lexus's ROI score was rated the highest by customers who have used Lexus's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	2
1 to 2 Years	2.3
2 to 5 Years	2.7
5 to 10 Years	2.4
Over 10 Years	2.1

Lexus ROI Score by Industry

Lexus's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Manufacturing and Machinery industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	2.4
Accounting	2.1
Aerospace and Aviation	2.2
Architecture and Planning	2.5
Arts and Entertainment	2.7
Automotive and Transportation	3.8
Banking and Financial Services	2.1
Beverage, Wine and Spirits	3.8
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	2.6
Commercial Real Estate	3.1
Construction	2.3
Consulting	2.2
Consumer Services	1.5
Education	2.3
Government and Public Policy	2
Healthcare, Hospitals and Medicine	1.9
Hospitality	2.9
Insurance	2.4
Legal	1.5
Travel and Hospitality	3.1
Logistics and Supply Chain	2
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	3.5
Mechanical, Civil or Industrial Engineering	2
Military and Defense	1.6
Non-Profit	1.6
Professional Services	2.7
Real Estate	3
Retail	3.1
Telecommunications	2.4
Transportation	1.7
Utilities	1.6

Lexus Pricing vs. Competitors

Compared to its competitors, Lexus's ROI score is rated right above American Honda Motor, and is preceded by Jaguar Land Rover.

COMPANY		Pricing Score
	Rolls-Royce Motor Cars Ltd	3.9/5
	Volvo Car Corporation	3.9/5
	Audi	3.8/5
	Jaguar Land Rover	3.6/5
	Lexus	2.4/5
	American Honda Motor	2.4/5

Unlock Lexus ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Lexus ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Lexus's ROI score is rated right below FedEx.

COMPANY		Pricing Score
	Porsche	4.1/5
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	Audi	3.8/5
	BMW Group	3.7/5
	FedEx	3.4/5
	Lexus	2.4/5

Unlock Lexus ROI vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full Lexus ROI vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Lexus Customer Satisfaction (CSAT)

Lexus Customer Satisfaction (CSAT) Score

28 / 100

Lexus has an overall Customer Satisfaction score of 28 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	20%
Satisfied	8%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	17%
Very Dissatisfied	51%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

51%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Lexus Customer Satisfaction

Lexus's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Professional Services industry.

Sign Up to unlock insights into how customers have ranked Lexus' Customer Satisfaction.

Ranked Lexus Customer Satisfaction the Highest

18-25	90%
Beverage, Wine and Spirits	66%
Native American	40%

Ranked Lexus Customer Satisfaction the Lowest

Female	18%
41-45	4%
Professional Services	0%

Lexus Customer Satisfaction Score by Gender

Male customers rated Lexus's Customer Satisfaction score 10 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Lexus.

28 / 100

Male

	Very Satisfied	17%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	17%
	Very Dissatisfied	50%

18 / 100

Female

	Very Satisfied	12%
	Satisfied	6%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	16%
	Very Dissatisfied	64%

Lexus Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Lexus' Customer Satisfaction (CSAT) score was rated 19% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lexus.

19 / 100

Very Satisfied	13%
Satisfied	6%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	21%
Very Dissatisfied	56%

Very Satisfied

13%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

21%

Very Dissatisfied

56%

CSAT according to Hispanic or Latino

Lexus' Customer Satisfaction (CSAT) score was rated 22% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lexus.

22 / 100

Very Satisfied	13%
Satisfied	9%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	8%
Very Dissatisfied	70%

Very Satisfied

13%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

70%

CSAT according to African American/Black

Lexus' Customer Satisfaction (CSAT) score was rated 27% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lexus.

27 / 100

Very Satisfied	12%
Satisfied	15%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	12%
Very Dissatisfied	60%

Very Satisfied

12%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

60%

CSAT according to Asian or Pacific Islander

Lexus' Customer Satisfaction (CSAT) score was rated 36% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lexus.

36 / 100

Very Satisfied	23%
Satisfied	13%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	12%
Very Dissatisfied	42%

Very Satisfied

23%

Satisfied

13%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

12%

Very Dissatisfied

42%

CSAT according to Native American

Lexus' Customer Satisfaction (CSAT) score was rated 40% according to Native American users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lexus.

40 / 100

Very Satisfied	20%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	60%

Very Satisfied

20%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

60%

CSAT according to Other

Lexus' Customer Satisfaction (CSAT) score was rated 28% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Lexus.

28 / 100

Very Satisfied	21%
Satisfied	7%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	16%
Very Dissatisfied	56%

Very Satisfied

21%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

16%

Very Dissatisfied

56%

Lexus Customer Satisfaction Score by Age

Lexus's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Lexus.

100

Breakdown

Age

Score

18-25

90%

26-30

63%

31-35

30%

36-40

34%

41-45

46-50

15%

51-55

25%

56-60

16%

61-65

66+

24%

Lexus Customer Satisfaction Score by Usage

Lexus's Customer Satisfaction score was rated the highest by customers who have used Lexus's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	21
1 to 2 Years	26
2 to 5 Years	38
5 to 10 Years	23
Over 10 Years	19

Lexus Customer Satisfaction Score by Industry

Lexus's Customer Satisfaction score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Professional Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Lexus Customer Satisfaction Score by Industry",
	"text": "Lexus's Customer Satisfaction score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Professional Services industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 28,
			"stars": 0,
			"csatScore": 28,
			"text": "Lexus's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 28
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 27,
			"stars": 0,
			"csatScore": 27,
			"text": "Lexus's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 27
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 38,
			"stars": 0,
			"csatScore": 38,
			"text": "Lexus's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 38
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Lexus's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 44,
			"stars": 0,
			"csatScore": 44,
			"text": "Lexus's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 44
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 55,
			"stars": 0,
			"csatScore": 55,
			"text": "Lexus's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 55
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 22,
			"stars": 0,
			"csatScore": 22,
			"text": "Lexus's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 22
		},
		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Lexus's Customer Satisfaction score is  rated by Beverage, Wine and Spirits customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 66
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lexus's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Lexus's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Commercial Real Estate",
			"groupId": 508,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Lexus's Customer Satisfaction score is  rated by Commercial Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lexus's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Lexus's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lexus's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 27,
			"stars": 0,
			"csatScore": 27,
			"text": "Lexus's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 27
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "Lexus's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Lexus's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lexus's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Lexus's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lexus's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Lexus's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Lexus's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Lexus's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Lexus's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Lexus's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lexus's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lexus's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Lexus's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "Lexus's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Lexus's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 18,
			"stars": 0,
			"csatScore": 18,
			"text": "Lexus's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 18
		},
		{
			"label": "Utilities",
			"groupId": 568,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Lexus's Customer Satisfaction score is  rated by Utilities customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		}
	]
}

Tech	28
Accounting	27
Aerospace and Aviation	38
Architecture and Planning	40
Arts and Entertainment	44
Automotive and Transportation	55
Banking and Financial Services	22
Beverage, Wine and Spirits	66
Biotech and Pharmaceuticals	0
Business and Consumer Services	40
Commercial Real Estate	17
Construction	0
Consulting	17
Consumer Services	0
Education	27
Government and Public Policy	13
Healthcare, Hospitals and Medicine	17
Hospitality	0
Insurance	20
Legal	0
Travel and Hospitality	33
Logistics and Supply Chain	33
Manufacturing and Machinery	20
Marketing, Advertising and Research	50
Military and Defense	25
Non-Profit	0
Professional Services	0
Real Estate	33
Retail	43
Telecommunications	20
Transportation	18
Utilities	25

Lexus Customer Satisfaction vs. Competitors

Compared to its competitors, Lexus's Customer Satisfaction score is rated right above American Honda Motor, and is preceded by Jaguar Land Rover.

COMPANY		Customer Satisfaction (CSAT) Score
	Rolls-Royce Motor Cars Ltd	86%
	Volvo Car Corporation	78%
	Audi	74%
	Jaguar Land Rover	73%
	Lexus	28%
	American Honda Motor	26%

Unlock Lexus Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Lexus Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Lexus's Customer Satisfaction score is rated right below FedEx.

COMPANY		Customer Satisfaction (CSAT) Score
	Porsche	86%
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	BMW Group	76%
	Tesla	74%
	Audi	74%
	FedEx	65%
	Lexus	28%

Unlock Lexus Customer Satisfaction vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full Lexus Customer Satisfaction vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Lexus Customer Service

2.1/5

Lexus has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.

Sign Up to unlock Lexus' overall Customer Service score rated by its users and customers.

About Lexus's Customer Service

Address

P.O. BOX 259001 - MAIL DROP E3-2D, Plano, TX 90001

Website

http://www.lexus.com/

Phone Number

310-468-4000

Quick Insights into Lexus Customer Service

Lexus's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Professional Services industry.

Sign Up to unlock insights into how customers have ranked Lexus' Customer Service score.

Ranked Lexus Customer Service the Highest

18-25	3.8
Beverage, Wine and Spirits	3.5
2 to 5 Years	2.4

Ranked Lexus Customer Service the Lowest

61-65	1.5
Over 10 Years	1.5
Professional Services	1.5

Lexus Customer Service Score by Gender

Male customers rated Lexus's Customer Service score 0.3 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Lexus.

Male

1.9/5

Female

1.6/5

Lexus Customer Service Score by Ethnicity

Lexus's Customer Service score was rated the highest by Native American customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Lexus.

100

Summary	Ethnicity	Customer Service Score
Caucasian 1.6	Caucasian	1.6
Hispanic or Latino 1.8	Hispanic or Latino	1.8
African American/Black 1.9	African American/Black	1.9
Asian or Pacific Islander 2.2	Asian or Pacific Islander	2.2
Native American 2.4	Native American	2.4
Other 1.9	Other	1.9

Lexus Customer Service Score by Age

Lexus's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Lexus.

100

Summary	Age	Customer Service Score
18-25 3.8	18-25	3.8
26-30 3.1	26-30	3.1
31-35 2.1	31-35	2.1
36-40 2	36-40	2
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.6	51-55	1.6
56-60 1.7	56-60	1.7
61-65 1.5	61-65	1.5
66+ 1.9	66+	1.9

Lexus Customer Service Score by Usage

Lexus's Customer Service score was rated the highest by customers who have used Lexus's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	1.6
1 to 2 Years	2.1
2 to 5 Years	2.4
5 to 10 Years	1.9
Over 10 Years	1.5

Lexus Customer Service Score by Industry

Lexus's Customer Service score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Professional Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	2
Accounting	1.9
Aerospace and Aviation	2.1
Architecture and Planning	2.7
Arts and Entertainment	2.4
Automotive and Transportation	3.2
Banking and Financial Services	1.6
Beverage, Wine and Spirits	3.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.9
Commercial Real Estate	1.5
Construction	1.5
Consulting	2.1
Consumer Services	1.5
Education	1.7
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	2.7
Insurance	1.9
Legal	1.5
Travel and Hospitality	3.1
Logistics and Supply Chain	2.1
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	3.2
Mechanical, Civil or Industrial Engineering	2
Military and Defense	1.9
Non-Profit	1.5
Professional Services	1.5
Real Estate	2.1
Retail	2.6
Telecommunications	1.7
Transportation	1.7
Utilities	2.4

Lexus Customer Service vs. Competitors

Compared to its competitors, Lexus's Customer Service score is rated right above American Honda Motor, and is preceded by Jaguar Land Rover.

COMPANY		Customer Service Score
	Rolls-Royce Motor Cars Ltd	3.9/5
	Volvo Car Corporation	3.9/5
	Audi	3.8/5
	Jaguar Land Rover	3.6/5
	Lexus	2.1/5
	American Honda Motor	2/5

Unlock Lexus Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Lexus Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Lexus's Customer Service score is rated right below FedEx.

COMPANY		Customer Service Score
	Porsche	4.3/5
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	BMW Group	3.9/5
	Tesla	3.8/5
	Audi	3.8/5
	FedEx	3.5/5
	Lexus	2.1/5

Unlock Lexus Customer Service vs. Companies in Automotive and Transportation Data

Sign Up for Brand Profile PRO to get the full Lexus Customer Service vs. Companies in Automotive and Transportation data and gain insights into your customers today.

Lexus as an Employer

4.1/5

Lexus has a 4.1/5 stars for its overall company culture rated by their employees

top

10%

CEO of Lexus

Scott Thompson

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Lexus scored a -33 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Lexus would recommend the brand to a friend. ENPS measures how likely Lexus employees would recommend working at Lexus to a friend.

Net Promoter Score

-33

NPS Score

30%	Promoters
7%	Passive
63%	Detractors

Employee Net Promoter Score

eNPS Score

60%	Promoters
17%	Passive
23%	Detractors

Global Ranking Snapshot

Lexus is ranked #212 in the Global Top 100 Brands. It ranks just behind Lenovo and just ahead of PetSmart.

RANK			INDUSTRY
210	Zappos	Kedar Deshpande	Retail
211	Lenovo	Yang Yuanqing	Tech
212	Lexus	Scott Thompson	Automotive and Transportation
213	PetSmart	Ken Hicks	Retail
214	Pfizer	Albert Bourla	Health and Wellness
215	H&M	Daniel Ervér	Retail
216	Genentech	Alexander Hardy	Health and Wellness

Automotive and Transportation Ranking Snapshot

Lexus is ranked #19 in the Automotive and Transportation Industry. It ranks just behind Northrop Grumman Corporation and just ahead of Airbus.

RANK		Location
17	Chevrolet	Detroit, MI
18	Northrop Grumman Corporation	Falls Church, VA
19	Lexus	Plano, TX
20	Airbus	Blagnac
21	Michelin
22	Uline	Pleasant Prairie, WI
23	Textron	Providence, RI