41
NPS
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Volvo Car Corporation
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About Volvo Car Corporation's Brand
Volvo Car Group is a Swedish automobile manufacturer. Among its major competitors, Volvo Car Corporation is ranked in 2nd place for NPS while Toyota is 1st, and Audi is 3rd.Their current valuation is $40.82B
Brand at a Glance
80%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Volvo Car Corporation Ranking
- #2 / 4 of its competitors
Volvo Car Corporation NPS
Volvo Car Corporation's Net Promoter Score (NPS) is a 41 with 61% Promoters, 19% Passives, and 20% Detractors. Net Promoter Score tracks whether Volvo Car Corporation's customers would recommend using the product based on a scale of -100 to 100.
Volvo Car Corporation Overall NPS
| 61% | Promoters |
|---|---|
| 19% | Passives |
| 20% | Detractors |
Volvo Car Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 46 | Nov 2023 | 46 |
Dec 2023 45 | Dec 2023 | 45 |
Jan 2024 46 | Jan 2024 | 46 |
Feb 2024 44 | Feb 2024 | 44 |
Mar 2024 40 | Mar 2024 | 40 |
Jul 2024 41 | Jul 2024 | 41 |
Aug 2024 40 | Aug 2024 | 40 |
Oct 2024 41 | Oct 2024 | 41 |
Nov 2024 42 | Nov 2024 | 42 |
Dec 2024 42 | Dec 2024 | 42 |
Jan 2025 43 | Jan 2025 | 43 |
Jun 2025 41 | Jun 2025 | 41 |
How Other Brands Compare
Volvo Car Corporation is ranked second for NPS among its competitors. Toyota and Audi come in first and third, with Ford Motor Company coming in at #4. Among those competitors, it is the third most valued company behind Toyota.
Volvo Car Corporation |  Audi |  Toyota |  Ford Motor Company | |
| Global Ranking | #- | #37 | #82 | #120 |
| NPS | 41 | 34 | 43 | 13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $40.82B | $1.38B | $250.52B | $45.25B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Volvo Car Corporation NPS by Gender
Male customers rated Volvo Car Corporation's NPS 39 points higher than Female customers.
Male
57
Volvo Car Corporation's NPS was rated 57 by Male customers on Comparably.
65%
Promoters
27%
Passives
8%
Detractors
Female
18
Volvo Car Corporation's NPS was rated 18 by Female customers on Comparably.
47%
Promoters
24%
Passives
29%
Detractors
Volvo Car Corporation NPS by Ethnicity
Volvo Car Corporation's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Other 25 | Other | 25 |
Volvo Car Corporation NPS by Age
Volvo Car Corporation's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 18-25.
Volvo Car Corporation NPS by Usage
Volvo Car Corporation's NPS was rated the highest by customers who have used Volvo Car Corporation's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 31 | Less than 1 Year | 31 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
Over 10 Years 76 | Over 10 Years | 76 |
Volvo Car Corporation NPS vs. Competitors
Compared to its competitors, Volvo Car Corporation's NPS is rated right above Audi, and is preceded by Toyota.
| COMPANY | NPS Score | |
|---|---|---|
| Toyota | 43 |
| Volvo Car Corporation | 41 |
| Audi | 34 |
| Ford Motor Company | 13 |
 | Volvo Group Venture Capital | 0 |
 | ADIENT FRANCE | N/A |
 | Arctic Cat | -13 |
 | Lexus | -33 |
Volvo Car Corporation Customer Reviews
Out of the 12 Volvo Car Corporation customer reviews 10 were positive and 2 were constructive. Volvo Car Corporation customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Volvo Car Corporation Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Volvo Car Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Volvo Car Corporation Customer Loyalty Score by Gender
Male customers rated Volvo Car Corporation's Customer Loyalty score 20% higher than Female customers.
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Male
83%
Yes
Female
63%
Yes
Volvo Car Corporation Customer Loyalty Score by Ethnicity
Volvo Car Corporation's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Volvo Car Corporation.
81
out of 100
Caucasian
55
out of 100
Asian or Pacific Islander
33
out of 100
Other
Volvo Car Corporation Customer Loyalty Score by Age
Volvo Car Corporation's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 61% | 18-25 | 61% |
26-30 40% | 26-30 | 40% |
31-35 82% | 31-35 | 82% |
46-50 46% | 46-50 | 46% |
51-55 100% | 51-55 | 100% |
61-65 100% | 61-65 | 100% |
66+ 78% | 66+ | 78% |
Volvo Car Corporation Customer Loyalty Score by Usage
Volvo Car Corporation's Customer Loyalty score was rated the highest by customers who have used Volvo Car Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Volvo Car Corporation Customer Loyalty Score by Industry
Volvo Car Corporation's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Insurance industry customers.
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Volvo Car Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Volvo Car Corporation's Customer Loyalty score is rated right above Ford Motor Company, and is preceded by Lexus.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Volvo Group Venture Capital | 100% |
| Audi | 84% |
| Toyota | 83% |
| Arctic Cat | 82% |
| Lexus | 81% |
| Volvo Car Corporation | 80% |
| Ford Motor Company | 79% |
| ADIENT FRANCE | N/A |
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Volvo Car Corporation Product Quality
4.2/5
Volvo Car Corporation has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Volvo Car Corporation Product Information
Volvo Car Corporation’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Volvo Car Corporation's product the highest. Reviewers from the Insurance industry rated Volvo Car Corporation the lowest at 3.1.
- Company Size
- 10,000+ Employees
Industry
Travel
Quick Insights into Volvo Car Corporation Product Quality
Volvo Car Corporation's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Insurance industry.
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Ranked Volvo Car Corporation Product Quality the Highest
Ranked Volvo Car Corporation Product Quality the Lowest
Volvo Car Corporation Product Quality Score by Gender
Male customers rated Volvo Car Corporation's Product Quality score 0.1 stars higher than Female customers.
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Male
4.1/5
Female
4/5
Volvo Car Corporation Product Quality Score by Ethnicity
Volvo Car Corporation's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 3.6 | Other | 3.6 |
Volvo Car Corporation Product Quality Score by Age
Volvo Car Corporation's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 3.1 | 26-30 | 3.1 |
31-35 3.9 | 31-35 | 3.9 |
46-50 4.6 | 46-50 | 4.6 |
51-55 4.5 | 51-55 | 4.5 |
61-65 4.7 | 61-65 | 4.7 |
66+ 4.2 | 66+ | 4.2 |
Volvo Car Corporation Product Quality Score by Usage
Volvo Car Corporation's Product Quality score was rated the highest by customers who have used Volvo Car Corporation's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Volvo Car Corporation Product Quality Score by Industry
Volvo Car Corporation's Product Quality score was rated the highest by Construction industry customers, and the lowest by Insurance industry customers.
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Volvo Car Corporation Product Quality vs. Competitors
Compared to its competitors, Volvo Car Corporation's Product Quality score is rated right above Volvo Group Venture Capital, and is preceded by Toyota.
| COMPANY | Product Quality Score | |
|---|---|---|
| Toyota | 4.2/5 |
| Volvo Car Corporation | 4.2/5 |
| Volvo Group Venture Capital | 4/5 |
| Audi | 3.9/5 |
| Ford Motor Company | 3.5/5 |
| Arctic Cat | 3/5 |
| Lexus | 2.5/5 |
| ADIENT FRANCE | N/A |
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Volvo Car Corporation Pricing
Volvo Car Corporation ROI & Value For Money
3.9/5
Volvo Car Corporation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Volvo Car Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Insurance industry think that they had the lowest ROI from Volvo Car Corporation.
Quick Insights into Volvo Car Corporation ROI
Volvo Car Corporation's ROI score was rated highest by customers ages 61-65, and rated lowest by customers from the Insurance industry.
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Ranked Volvo Car Corporation ROI the Highest
Ranked Volvo Car Corporation ROI the Lowest
Volvo Car Corporation ROI Score by Gender
Male customers rated Volvo Car Corporation's ROI score 0.2 stars higher than Female customers.
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Male
3.9/5
Female
3.7/5
Volvo Car Corporation ROI Score by Ethnicity
Volvo Car Corporation's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.6 | Other | 3.6 |
Volvo Car Corporation ROI Score by Age
Volvo Car Corporation's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 3 | 26-30 | 3 |
31-35 3.6 | 31-35 | 3.6 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.1 | 51-55 | 4.1 |
61-65 4.6 | 61-65 | 4.6 |
66+ 3.7 | 66+ | 3.7 |
Volvo Car Corporation ROI Score by Usage
Volvo Car Corporation's ROI score was rated the highest by customers who have used Volvo Car Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Volvo Car Corporation ROI Score by Industry
Volvo Car Corporation's ROI score was rated the highest by Accounting industry customers, and the lowest by Insurance industry customers.
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Volvo Car Corporation Pricing vs. Competitors
Compared to its competitors, Volvo Car Corporation's ROI score is rated right above Audi, and is preceded by Volvo Group Venture Capital.
| COMPANY | Pricing Score | |
|---|---|---|
| Toyota | 4/5 |
| Volvo Group Venture Capital | 4/5 |
| Volvo Car Corporation | 3.9/5 |
| Audi | 3.8/5 |
| Ford Motor Company | 3.4/5 |
| Arctic Cat | 3/5 |
| Lexus | 2.4/5 |
| ADIENT FRANCE | N/A |
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Volvo Car Corporation Customer Satisfaction (CSAT)
Volvo Car Corporation Customer Satisfaction (CSAT) Score
78 / 100
Volvo Car Corporation has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Very Satisfied
42%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Volvo Car Corporation Customer Satisfaction
Volvo Car Corporation's Customer Satisfaction score was rated highest by customers who have used Volvo Car Corporation's products/services for 1 to 2 Years, and rated lowest by Asian or Pacific Islander customers.
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Ranked Volvo Car Corporation Customer Satisfaction the Highest
Ranked Volvo Car Corporation Customer Satisfaction the Lowest
Volvo Car Corporation Customer Satisfaction Score by Gender
Male customers rated Volvo Car Corporation's Customer Satisfaction score 13 points higher than Female customers.
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80 / 100
MaleVery Satisfied | 42% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 0% | |
Very Dissatisfied | 8% |
67 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 42% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 17% | |
Very Dissatisfied | 8% |
Volvo Car Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Volvo Car Corporation's Customer Satisfaction (CSAT) score was rated 79% according to Caucasian users and customers.
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79 / 100
Very Satisfied
42%
Satisfied
37%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
7%
CSAT according to Asian or Pacific Islander
Volvo Car Corporation's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
Volvo Car Corporation Customer Satisfaction Score by Age
Volvo Car Corporation's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 46-50 | 80% | |||||||||||||||
| 51-55 | 72% | |||||||||||||||
| 61-65 | 100% | |||||||||||||||
| 66+ | 75% |
Volvo Car Corporation Customer Satisfaction Score by Usage
Volvo Car Corporation's Customer Satisfaction score was rated the highest by customers who have used Volvo Car Corporation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Volvo Car Corporation Customer Satisfaction Score by Industry
Volvo Car Corporation's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Education industry customers.
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}Volvo Car Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Volvo Car Corporation's Customer Satisfaction score is rated right above Audi, and is preceded by Toyota.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Volvo Group Venture Capital | 100% |
| Toyota | 82% |
| Volvo Car Corporation | 78% |
| Audi | 74% |
| Ford Motor Company | 61% |
| Arctic Cat | 50% |
| Lexus | 28% |
| ADIENT FRANCE | 0% |
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Volvo Car Corporation Customer Service
3.9/5
Volvo Car Corporation has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Volvo Car Corporation's Customer Service
Address
Sweden
Website
http://www.volvocars.com/pages/default.aspx
Phone Number
(460) 315-9000
Quick Insights into Volvo Car Corporation Customer Service
Volvo Car Corporation's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers from the Insurance industry.
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Ranked Volvo Car Corporation Customer Service the Highest
Ranked Volvo Car Corporation Customer Service the Lowest
Volvo Car Corporation Customer Service Score by Gender
Male customers rated Volvo Car Corporation's Customer Service score 0.2 stars higher than Female customers.
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Male
3.8/5
Female
3.6/5
Volvo Car Corporation Customer Service Score by Ethnicity
Volvo Car Corporation's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.9 | Other | 3.9 |
Volvo Car Corporation Customer Service Score by Age
Volvo Car Corporation's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.4 | 31-35 | 3.4 |
46-50 3.7 | 46-50 | 3.7 |
51-55 4.1 | 51-55 | 4.1 |
61-65 4.2 | 61-65 | 4.2 |
66+ 3.8 | 66+ | 3.8 |
Volvo Car Corporation Customer Service Score by Usage
Volvo Car Corporation's Customer Service score was rated the highest by customers who have used Volvo Car Corporation's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Volvo Car Corporation Customer Service Score by Industry
Volvo Car Corporation's Customer Service score was rated the highest by Construction industry customers, and the lowest by Insurance industry customers.
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Volvo Car Corporation Customer Service vs. Competitors
Compared to its competitors, Volvo Car Corporation's Customer Service score is rated right above Audi, and is preceded by Volvo Group Venture Capital.
| COMPANY | Customer Service Score | |
|---|---|---|
| Toyota | 4.1/5 |
| Volvo Group Venture Capital | 4/5 |
| Volvo Car Corporation | 3.9/5 |
| Audi | 3.8/5 |
| Ford Motor Company | 3.4/5 |
| Arctic Cat | 2.6/5 |
| Lexus | 2.1/5 |
| ADIENT FRANCE | N/A |
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Volvo Car Corporation as an Employer
3.7/5
Volvo Car Corporation has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Volvo Car Corporation scored a 41 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Volvo Car Corporation would recommend the brand to a friend. ENPS measures how likely Volvo Car Corporation employees would recommend working at Volvo Car Corporation to a friend.
Net Promoter Score
41
NPS Score
| 61% | Promoters |
|---|---|
| 19% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 53% | Promoters |
|---|---|
| 23% | Passive |
| 24% | Detractors |
