Ingram Micro NPS & Customer Reviews | Comparably
Ingram Micro is
Ranked
#56
in
Tech Brands
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Ingram Micro is ranked #56 in Tech Brands

About Ingram Micro's Brand

Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead. More at www.ingrammicro.com Ingram Micro’s brand is ranked #217 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Ingram Micro. When compared to other organizations within the Tech industry, Ingram Micro is ranked #56. Among its major competitors, Ingram Micro is ranked in 3rd place for NPS while Tech Data Corporation is 1st, and Arrow Electronics is 2nd.

Brand at a Glance

73%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service

Ingram Micro Ranking

Ingram Micro NPS

Ingram Micro's Net Promoter Score (NPS) is a 11 with 48% Promoters, 15% Passives, and 37% Detractors. Net Promoter Score tracks whether Ingram Micro's customers would recommend using the product based on a scale of -100 to 100.

Ingram Micro Overall NPS

11
NPS
48%Promoters
15%Passives
37%Detractors
Ingram Micro Overall NPS

Ingram Micro NPS Trend

-100
-50
0
50
100
Aug 2024
16
Aug 202416
Oct 2024
15
Oct 202415
Nov 2024
12
Nov 202412
Dec 2024
14
Dec 202414
Jan 2025
12
Jan 202512
May 2025
14
May 202514
Jun 2025
12
Jun 202512
Jul 2025
12
Jul 202512
Aug 2025
10
Aug 202510
Oct 2025
10
Oct 202510
Nov 2025
10
Nov 202510
Jan 2026
12
Jan 202612

How Other Brands Compare

Ingram Micro is ranked third for NPS among its competitors. Tech Data Corporation and Arrow Electronics come in first and second, with AVNET INC coming in at #4.

Ingram Micro's Logo
Ingram Micro
Arrow Electronics' Logo
Arrow Electronics
Tech Data Corporation's Logo
Tech Data Corporation
AVNET INC's Logo
AVNET INC
Global Ranking#217#-#-#-
NPS111350-21
Valuation Updated every 24 hours for public companies-$8.37B$4.89B$4.18B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Ingram Micro NPS by Gender

Female customers rated Ingram Micro's NPS 25 points higher than Male customers.

Male

-18

Ingram Micro's NPS was rated -18 by Male customers on Comparably.

32%
Promoters
18%
Passives
50%
Detractors

Female

7

Ingram Micro's NPS was rated 7 by Female customers on Comparably.

43%
Promoters
21%
Passives
36%
Detractors

Ingram Micro NPS by Ethnicity

Ingram Micro's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
-45
Caucasian-45
Hispanic or Latino
-34
Hispanic or Latino-34
Asian or Pacific Islander
-8
Asian or Pacific Islander-8
Other
0
Other0

Ingram Micro NPS by Age

Ingram Micro's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

0
20
40
60
80
100
Promoters
100%
Passives
0%
Detractors
0%
18-25100%0%0%
Promoters
17%
Passives
33%
Detractors
50%
26-3017%33%50%
Promoters
33%
Passives
34%
Detractors
33%
31-3533%34%33%
Promoters
28%
Passives
43%
Detractors
29%
36-4028%43%29%
Promoters
33%
Passives
0%
Detractors
67%
41-4533%0%67%
Promoters
33%
Passives
0%
Detractors
67%
46-5033%0%67%
Promoters
33%
Passives
17%
Detractors
50%
51-5533%17%50%
Promoters
33%
Passives
34%
Detractors
33%
56-6033%34%33%
Promoters
16%
Passives
17%
Detractors
67%
61-6516%17%67%

Ingram Micro NPS by Usage

Ingram Micro's NPS was rated the highest by customers who have used Ingram Micro's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
9
Less than 1 Year9
1 to 2 Years
-16
1 to 2 Years-16
2 to 5 Years
12
2 to 5 Years12
5 to 10 Years
-15
5 to 10 Years-15
Over 10 Years
-51
Over 10 Years-51

Ingram Micro NPS vs. Competitors

Compared to its competitors, Ingram Micro's NPS is rated right above SYNNEX, and is preceded by Arrow Electronics.

Ingram Micro NPS vs Companies in Tech

In the Tech industry, Ingram Micro's NPS is rated right below Peloton.

Ingram Micro Customer Reviews

Out of the 8 Ingram Micro customer reviews 6 were positive and 2 were constructive. Ingram Micro customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
I value the ability to purchase of all tech in one place with adequate sales and technical support available upon request.
What can this brand most improve?
Customer service can be improved
What can this brand most improve?
Stop auto-renewing licenses without permissions
What do you value most about this brand?
Products, services, support, and reliability
What do you value most about this brand?
Excellent Distributor coverage and a thorough analysis

Ingram Micro Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Ingram Micro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73
73%
27
27%
Ingram Micro Customer Loyalty

Ingram Micro Customer Loyalty Score by Gender

Male customers rated Ingram Micro's Customer Loyalty score 23% higher than Female customers.

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Male
84%
Yes
Female
61%
Yes

Ingram Micro Customer Loyalty Score by Ethnicity

Ingram Micro's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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85
out of 100
Caucasian
70
out of 100
Hispanic or Latino
70
out of 100
Asian or Pacific Islander
64
out of 100
Other

Ingram Micro Customer Loyalty Score by Age

Ingram Micro's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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0
20%
40%
60%
80%
100%
18-25
78%
18-2578%
26-30
55%
26-3055%
31-35
100%
31-35100%
36-40
87%
36-4087%
41-45
70%
41-4570%
46-50
85%
46-5085%
51-55
100%
51-55100%
56-60
70%
56-6070%
61-65
55%
61-6555%

Ingram Micro Customer Loyalty Score by Usage

Ingram Micro's Customer Loyalty score was rated the highest by customers who have used Ingram Micro's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
51%
1 to 2 Years
79%
2 to 5 Years
100%
5 to 10 Years
87%
Over 10 Years
85%

Ingram Micro Customer Loyalty Score by Industry

Ingram Micro's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.

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Tech
90%
Accounting
55%

Ingram Micro Customer Loyalty vs. Competitors

Compared to its competitors, Ingram Micro's Customer Loyalty score is rated right above SYNNEX, and is preceded by AVNET INC.

Unlock Ingram Micro Customer Loyalty vs. Competitors Data

Ingram Micro's Logo
VS
Tech Data Corporation's Logo
TESSCO Technologies' Logo
Arrow Electronics' Logo
AVNET INC's Logo
SYNNEX's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Ingram Micro's Customer Loyalty score is rated right below Peloton.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Peloton82%
Ingram Micro73%

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Ingram Micro's Logo
VS
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Peloton's Logo

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Ingram Micro Product Quality

3.5/5

Ingram Micro has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Ingram Micro Product Information

Ingram Micro’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ingram Micro's product the highest.

Website
http://www.ingrammicro.com/
Company Size
10,000+ Employees

Industry

Tech
Business Services
Consumer Services
Ecommerce and Marketplaces

Quick Insights into Ingram Micro Product Quality

Ingram Micro's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Ingram Micro's products/services for Over 10 Years.

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Ranked Ingram Micro Product Quality the Highest

18-25
4.4
1 to 2 Years
4
Asian or Pacific Islander
3.5

Ranked Ingram Micro Product Quality the Lowest

Other
2.7
56-60
2
Over 10 Years
1.7

Ingram Micro Product Quality Score by Gender

Female customers rated Ingram Micro's Product Quality score 0.1 stars higher than Male customers.

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Male

3.3/5

Female

3.4/5

Ingram Micro Product Quality Score by Ethnicity

Ingram Micro's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.8
Caucasian2.8
Hispanic or Latino
3.5
Hispanic or Latino3.5
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5
Other
2.7
Other2.7

Ingram Micro Product Quality Score by Age

Ingram Micro's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
18-25
4.4
18-254.4
26-30
3.4
26-303.4
31-35
4.3
31-354.3
36-40
4.4
36-404.4
41-45
2
41-452
46-50
3.1
46-503.1
51-55
3.1
51-553.1
56-60
2
56-602
61-65
2.7
61-652.7

Ingram Micro Product Quality Score by Usage

Ingram Micro's Product Quality score was rated the highest by customers who have used Ingram Micro's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.5
1 to 2 Years
4
2 to 5 Years
3.5
5 to 10 Years
3.2
Over 10 Years
1.7

Ingram Micro Product Quality Score by Industry

Ingram Micro's Product Quality score was rated 3.2 stars by both Accounting and Tech industry customers.

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Tech
3.2
Accounting
3.2

Ingram Micro Product Quality vs. Competitors

Compared to its competitors, Ingram Micro's Product Quality score is rated right above SYNNEX, and is preceded by Arrow Electronics.

COMPANYProduct Quality Score
Tech Data Corporation4.5/5
Arrow Electronics3.9/5
Ingram Micro3.5/5
SYNNEX3.4/5
AVNET INC3.4/5
TESSCO Technologies1.5/5

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Ingram Micro's Logo
VS
Tech Data Corporation's Logo
Arrow Electronics' Logo
SYNNEX's Logo
AVNET INC's Logo
TESSCO Technologies' Logo

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Product Quality for Other Tech Brands

In the Tech industry, Ingram Micro's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Peloton4/5
ROBLOX4/5
Ingram Micro3.5/5

Unlock Ingram Micro Product Quality vs. Companies in Tech Data

Ingram Micro's Logo
VS
Nintendo's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Spotify's Logo
Google's Logo
Peloton's Logo
ROBLOX's Logo

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Ingram Micro Pricing

Ingram Micro ROI & Value For Money

3.5/5

Ingram Micro has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Ingram Micro Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Ingram Micro.

Quick Insights into Ingram Micro ROI

Ingram Micro's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Ingram Micro's products/services for Over 10 Years.

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Ranked Ingram Micro ROI the Highest

18-25
5
1 to 2 Years
3.5
Accounting
3.5

Ranked Ingram Micro ROI the Lowest

Other
2.5
56-60
1.8
Over 10 Years
1.7

Ingram Micro ROI Score by Gender

Male customers rated Ingram Micro's ROI score 0.1 stars higher than Female customers.

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Male

3.2/5

Female

3.1/5

Ingram Micro ROI Score by Ethnicity

Ingram Micro's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
2.6
Caucasian2.6
Hispanic or Latino
3
Hispanic or Latino3
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5
Other
2.5
Other2.5

Ingram Micro ROI Score by Age

Ingram Micro's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
18-25
5
18-255
26-30
3.5
26-303.5
31-35
3.3
31-353.3
36-40
3.7
36-403.7
41-45
2.3
41-452.3
46-50
3
46-503
51-55
3.3
51-553.3
56-60
1.8
56-601.8
61-65
2.4
61-652.4

Ingram Micro ROI Score by Usage

Ingram Micro's ROI score was rated the highest by customers who have used Ingram Micro's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.5
1 to 2 Years
3.5
2 to 5 Years
3.4
5 to 10 Years
3.3
Over 10 Years
1.7

Ingram Micro ROI Score by Industry

Ingram Micro's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech
3.1
Accounting
3.5

Ingram Micro Pricing vs. Competitors

Compared to its competitors, Ingram Micro's ROI score is rated right above AVNET INC, and is preceded by Arrow Electronics.

Unlock Ingram Micro ROI vs. Competitors Data

Ingram Micro's Logo
VS
Tech Data Corporation's Logo
Arrow Electronics' Logo
AVNET INC's Logo
SYNNEX's Logo
TESSCO Technologies' Logo

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ROI for Other Tech Brands

In the Tech industry, Ingram Micro's ROI score is rated right below ROBLOX.

Unlock Ingram Micro ROI vs. Companies in Tech Data

Ingram Micro's Logo
VS
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Apple's Logo
ROBLOX's Logo

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Ingram Micro Customer Satisfaction (CSAT)

Ingram Micro Customer Satisfaction (CSAT) Score

55 / 100

Ingram Micro has an overall Customer Satisfaction score of 55 rated by its users and customers.

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Very Satisfied27%
Satisfied28%
Neither Satisfied nor Dissatisfied18%
Dissatisfied8%
Very Dissatisfied19%
Very Satisfied
27%
Satisfied
28%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
8%
Very Dissatisfied
19%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Ingram Micro Customer Satisfaction

Ingram Micro's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.

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Ranked Ingram Micro Customer Satisfaction the Highest

18-25
100%
Accounting
75%
Less than 1 Year
75%

Ranked Ingram Micro Customer Satisfaction the Lowest

Over 10 Years
33%
Other
20%
56-60
0%

Ingram Micro Customer Satisfaction Score by Gender

Female customers rated Ingram Micro's Customer Satisfaction score 14 points higher than Male customers.

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52 / 100
Male
Very Satisfied
24%
Satisfied
28%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
8%
Very Dissatisfied
20%
66 / 100
Female
Very Satisfied
44%
Satisfied
22%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
11%
Very Dissatisfied
11%

Ingram Micro Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Ingram Micro's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.

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60 / 100
Very Satisfied13%
Satisfied47%
Neither Satisfied nor Dissatisfied7%
Dissatisfied7%
Very Dissatisfied26%
Very Satisfied
13%
Satisfied
47%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
26%

CSAT according to Hispanic or Latino

Ingram Micro's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100
Very Satisfied34%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied33%
Very Dissatisfied0%
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Ingram Micro's Customer Satisfaction (CSAT) score was rated 54% according to Asian or Pacific Islander users and customers.

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54 / 100
Very Satisfied36%
Satisfied18%
Neither Satisfied nor Dissatisfied37%
Dissatisfied0%
Very Dissatisfied9%
Very Satisfied
36%
Satisfied
18%
Neither Satisfied nor Dissatisfied
37%
Dissatisfied
0%
Very Dissatisfied
9%

CSAT according to Other

Ingram Micro's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.

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20 / 100
Very Satisfied20%
Satisfied0%
Neither Satisfied nor Dissatisfied40%
Dissatisfied20%
Very Dissatisfied20%
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
20%

Ingram Micro Customer Satisfaction Score by Age

Ingram Micro's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
26-30 CSAT Score
40%
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
26-3040%
36-40 CSAT Score
57%
Very Satisfied
29%
Satisfied
28%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
14%
Very Dissatisfied
0%
36-4057%
46-50 CSAT Score
50%
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
46-5050%
51-55 CSAT Score
50%
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%
51-5550%
56-60 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
33%
56-600%
61-65 CSAT Score
75%
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
61-6575%

Ingram Micro Customer Satisfaction Score by Usage

Ingram Micro's Customer Satisfaction score was rated the highest by customers who have used Ingram Micro's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
75
1 to 2 Years
67
2 to 5 Years
40
5 to 10 Years
40
Over 10 Years
33

Ingram Micro Customer Satisfaction Score by Industry

Ingram Micro's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech
54
Accounting
75

Ingram Micro Customer Satisfaction vs. Competitors

Compared to its competitors, Ingram Micro's Customer Satisfaction score is rated right above TESSCO Technologies, and is preceded by SYNNEX.

COMPANYCustomer Satisfaction (CSAT) Score
Tech Data Corporation100%
Arrow Electronics75%
AVNET INC64%
SYNNEX63%
Ingram Micro55%
TESSCO Technologies0%

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Ingram Micro's Logo
VS
Tech Data Corporation's Logo
Arrow Electronics' Logo
AVNET INC's Logo
SYNNEX's Logo
TESSCO Technologies' Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, Ingram Micro's Customer Satisfaction score is rated right below Peloton.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Zoom Video Communications74%
ROBLOX73%
Peloton63%
Ingram Micro55%

Unlock Ingram Micro Customer Satisfaction vs. Companies in Tech Data

Ingram Micro's Logo
VS
Nintendo's Logo
Netflix's Logo
Apple's Logo
Spotify's Logo
Google's Logo
Zoom Video Communications' Logo
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Ingram Micro Customer Service

3.5/5

Ingram Micro has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Ingram Micro's Customer Service

Address

3351 Michelson Dr, Irvine, CA 92612


Website

http://www.ingrammicro.com/


Phone Number

7143823751

Ingram Micro's Social Links

Quick Insights into Ingram Micro Customer Service

Ingram Micro's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Ingram Micro's products/services for Over 10 Years.

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Ranked Ingram Micro Customer Service the Highest

18-25
5
Accounting
3.9
Asian or Pacific Islander
3.9

Ranked Ingram Micro Customer Service the Lowest

Hispanic or Latino
2.3
56-60
2
Over 10 Years
1.6

Ingram Micro Customer Service Score by Gender

Female customers rated Ingram Micro's Customer Service score 0.1 stars higher than Male customers.

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Male

3.1/5

Female

3.2/5

Ingram Micro Customer Service Score by Ethnicity

Ingram Micro's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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0
20
40
60
80
100
Caucasian
2.5
Caucasian2.5
Hispanic or Latino
2.3
Hispanic or Latino2.3
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
2.5
Other2.5

Ingram Micro Customer Service Score by Age

Ingram Micro's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
18-25
5
18-255
26-30
3.5
26-303.5
31-35
4.3
31-354.3
36-40
3.3
36-403.3
41-45
2
41-452
46-50
2.6
46-502.6
51-55
3.3
51-553.3
56-60
2
56-602
61-65
2.4
61-652.4

Ingram Micro Customer Service Score by Usage

Ingram Micro's Customer Service score was rated the highest by customers who have used Ingram Micro's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.6
1 to 2 Years
3.4
2 to 5 Years
3.4
5 to 10 Years
3.2
Over 10 Years
1.6

Ingram Micro Customer Service Score by Industry

Ingram Micro's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech
2.9
Accounting
3.9

Ingram Micro Customer Service vs. Competitors

Compared to its competitors, Ingram Micro's Customer Service score is rated right above SYNNEX, and is preceded by AVNET INC.

COMPANYCustomer Service Score
Tech Data Corporation4.2/5
Arrow Electronics3.9/5
AVNET INC3.7/5
Ingram Micro3.5/5
SYNNEX3.1/5
TESSCO Technologies1.5/5

Unlock Ingram Micro Customer Service vs. Competitors Data

Ingram Micro's Logo
VS
Tech Data Corporation's Logo
Arrow Electronics' Logo
AVNET INC's Logo
SYNNEX's Logo
TESSCO Technologies' Logo

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Customer Service for Other Tech Brands

In the Tech industry, Ingram Micro's Customer Service score is rated right below ROBLOX.

COMPANYCustomer Service Score
Apple4.2/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
ROBLOX3.6/5
Ingram Micro3.5/5

Unlock Ingram Micro Customer Service vs. Companies in Tech Data

Ingram Micro's Logo
VS
Apple's Logo
Google's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Spotify's Logo
ROBLOX's Logo

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Ingram Micro as an Employer

3.6/5

Ingram Micro has a 3.6/5 stars for its overall company culture rated by their employees

  Ingram Micro CEO
top
25%
CEO of Ingram Micro

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Ingram Micro scored a 11 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Ingram Micro would recommend the brand to a friend. ENPS measures how likely Ingram Micro employees would recommend working at Ingram Micro to a friend.

Net Promoter Score

11
NPS Score
48%Promoters
15%Passive
37%Detractors

Employee Net Promoter Score

3
eNPS Score
40%Promoters
23%Passive
37%Detractors

Global Ranking Snapshot

Ingram Micro is ranked #217 in the Global Top 100 Brands. It ranks just behind Genentech and just ahead of Sony.

RANKCOMPANYCEOINDUSTRY
215
H&M  H&M CEO
Daniel Ervér
Retail
216
Genentech  Genentech CEO
Alexander Hardy
Health and Wellness
217
Ingram Micro  Ingram Micro CEO
Alain Monié
Tech
218
Sony  Sony CEO
Kenichiro Yoshida
Media and Entertainment
219
Grammarly  Grammarly CEO
Rahul Roy-Chowdhury
Business and Consumer Services
220
Beachbody  Beachbody CEO
Carl Daikeler
Health and Wellness
221
Zumiez  Zumiez CEO
Rick Brooks
Retail

Tech Ranking Snapshot

Ingram Micro is ranked #56 in the Tech Industry. It ranks just behind Lenovo and just ahead of Sony.

RANKCOMPANYLocation
54
Zappos
Las Vegas, NV
55
Lenovo
Morrisville, NC
56
Ingram Micro
Irvine, CA
57
Sony
San Mateo, CA
58
Grammarly
California City, CA
59
HubSpot
Cambridge, MA
60
Hootsuite
Vancouver