
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead. More at www.ingrammicro.com Ingram Micro’s brand is ranked #217 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Ingram Micro. When compared to other organizations within the Tech industry, Ingram Micro is ranked #56. Among its major competitors, Ingram Micro is ranked in 3rd place for NPS while Tech Data Corporation is 1st, and Arrow Electronics is 2nd.
Ingram Micro's Net Promoter Score (NPS) is a 11 with 48% Promoters, 15% Passives, and 37% Detractors. Net Promoter Score tracks whether Ingram Micro's customers would recommend using the product based on a scale of -100 to 100.
| 48% | Promoters |
|---|---|
| 15% | Passives |
| 37% | Detractors |
| Summary | Date | Score |
|---|---|---|
Aug 2024 16 | Aug 2024 | 16 |
Oct 2024 15 | Oct 2024 | 15 |
Nov 2024 12 | Nov 2024 | 12 |
Dec 2024 14 | Dec 2024 | 14 |
Jan 2025 12 | Jan 2025 | 12 |
May 2025 14 | May 2025 | 14 |
Jun 2025 12 | Jun 2025 | 12 |
Jul 2025 12 | Jul 2025 | 12 |
Aug 2025 10 | Aug 2025 | 10 |
Oct 2025 10 | Oct 2025 | 10 |
Nov 2025 10 | Nov 2025 | 10 |
Jan 2026 12 | Jan 2026 | 12 |
Ingram Micro is ranked third for NPS among its competitors. Tech Data Corporation and Arrow Electronics come in first and second, with AVNET INC coming in at #4.
![]() Ingram Micro | ![]() Arrow Electronics | ![]() Tech Data Corporation | ![]() AVNET INC | |
| Global Ranking | #217 | #- | #- | #- |
| NPS | 11 | 13 | 50 | -21 |
| Valuation Updated every 24 hours for public companies | - | $8.37B | $4.89B | $4.18B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated Ingram Micro's NPS 25 points higher than Male customers.
Ingram Micro's NPS was rated -18 by Male customers on Comparably.
Ingram Micro's NPS was rated 7 by Female customers on Comparably.
Ingram Micro's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -45 | Caucasian | -45 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Asian or Pacific Islander -8 | Asian or Pacific Islander | -8 |
Other 0 | Other | 0 |
Ingram Micro's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Ingram Micro's NPS was rated the highest by customers who have used Ingram Micro's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 9 | Less than 1 Year | 9 |
1 to 2 Years -16 | 1 to 2 Years | -16 |
2 to 5 Years 12 | 2 to 5 Years | 12 |
5 to 10 Years -15 | 5 to 10 Years | -15 |
Over 10 Years -51 | Over 10 Years | -51 |
Compared to its competitors, Ingram Micro's NPS is rated right above SYNNEX, and is preceded by Arrow Electronics.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Tech Data Corporation | 50 |
![]() | Arrow Electronics | 13 |
![]() | Ingram Micro | 11 |
![]() | SYNNEX | -7 |
![]() | AVNET INC | -21 |
![]() | TESSCO Technologies | -100 |
In the Tech industry, Ingram Micro's NPS is rated right below Peloton.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Nintendo | 55 |
![]() | Spotify | 49 |
![]() | Apple | 48 |
![]() | Zoom Video Communications | 44 |
![]() | Netflix | 43 |
![]() | 42 | |
![]() | ROBLOX | 38 |
![]() | Peloton | 31 |
![]() | Ingram Micro | 11 |
Out of the 8 Ingram Micro customer reviews 6 were positive and 2 were constructive. Ingram Micro customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Ingram Micro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Ingram Micro's Customer Loyalty score 23% higher than Female customers.
Ingram Micro's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Ingram Micro's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 55% | 26-30 | 55% |
31-35 100% | 31-35 | 100% |
36-40 87% | 36-40 | 87% |
41-45 70% | 41-45 | 70% |
46-50 85% | 46-50 | 85% |
51-55 100% | 51-55 | 100% |
56-60 70% | 56-60 | 70% |
61-65 55% | 61-65 | 55% |
Ingram Micro's Customer Loyalty score was rated the highest by customers who have used Ingram Micro's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Ingram Micro's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Compared to its competitors, Ingram Micro's Customer Loyalty score is rated right above SYNNEX, and is preceded by AVNET INC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Tech Data Corporation | 100% |
![]() | TESSCO Technologies | 100% |
![]() | Arrow Electronics | 83% |
![]() | AVNET INC | 83% |
![]() | Ingram Micro | 73% |
![]() | SYNNEX | 57% |
In the Tech industry, Ingram Micro's Customer Loyalty score is rated right below Peloton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | ROBLOX | 89% |
![]() | Nintendo | 89% |
![]() | Netflix | 87% |
![]() | 87% | |
![]() | Spotify | 87% |
![]() | Apple | 86% |
![]() | Zoom Video Communications | 84% |
![]() | Peloton | 82% |
![]() | Ingram Micro | 73% |
Ingram Micro has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Ingram Micro’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ingram Micro's product the highest.
Ingram Micro's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Ingram Micro's products/services for Over 10 Years.
Female customers rated Ingram Micro's Product Quality score 0.1 stars higher than Male customers.
Ingram Micro's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.7 | Other | 2.7 |
Ingram Micro's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3.4 | 26-30 | 3.4 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4.4 | 36-40 | 4.4 |
41-45 2 | 41-45 | 2 |
46-50 3.1 | 46-50 | 3.1 |
51-55 3.1 | 51-55 | 3.1 |
56-60 2 | 56-60 | 2 |
61-65 2.7 | 61-65 | 2.7 |
Ingram Micro's Product Quality score was rated the highest by customers who have used Ingram Micro's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Ingram Micro's Product Quality score was rated 3.2 stars by both Accounting and Tech industry customers.
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Compared to its competitors, Ingram Micro's Product Quality score is rated right above SYNNEX, and is preceded by Arrow Electronics.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Tech Data Corporation | 4.5/5 |
![]() | Arrow Electronics | 3.9/5 |
![]() | Ingram Micro | 3.5/5 |
![]() | SYNNEX | 3.4/5 |
![]() | AVNET INC | 3.4/5 |
![]() | TESSCO Technologies | 1.5/5 |
In the Tech industry, Ingram Micro's Product Quality score is rated right below ROBLOX.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Nintendo | 4.4/5 |
![]() | Apple | 4.3/5 |
![]() | Zoom Video Communications | 4.3/5 |
![]() | Netflix | 4.2/5 |
![]() | Spotify | 4.2/5 |
![]() | 4.1/5 | |
![]() | Peloton | 4/5 |
![]() | ROBLOX | 4/5 |
![]() | Ingram Micro | 3.5/5 |
Ingram Micro has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Ingram Micro.
Ingram Micro's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Ingram Micro's products/services for Over 10 Years.
Male customers rated Ingram Micro's ROI score 0.1 stars higher than Female customers.
Ingram Micro's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.5 | Other | 2.5 |
Ingram Micro's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3.7 | 36-40 | 3.7 |
41-45 2.3 | 41-45 | 2.3 |
46-50 3 | 46-50 | 3 |
51-55 3.3 | 51-55 | 3.3 |
56-60 1.8 | 56-60 | 1.8 |
61-65 2.4 | 61-65 | 2.4 |
Ingram Micro's ROI score was rated the highest by customers who have used Ingram Micro's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Ingram Micro's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Ingram Micro's ROI score is rated right above AVNET INC, and is preceded by Arrow Electronics.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Tech Data Corporation | 4.2/5 |
![]() | Arrow Electronics | 3.8/5 |
![]() | Ingram Micro | 3.5/5 |
![]() | AVNET INC | 3.5/5 |
![]() | SYNNEX | 3.1/5 |
![]() | TESSCO Technologies | 1.5/5 |
In the Tech industry, Ingram Micro's ROI score is rated right below ROBLOX.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Zoom Video Communications | 4.1/5 |
![]() | 4/5 | |
![]() | Spotify | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Peloton | 4/5 |
![]() | Netflix | 4/5 |
![]() | Apple | 4/5 |
![]() | ROBLOX | 3.8/5 |
![]() | Ingram Micro | 3.5/5 |
Ingram Micro has an overall Customer Satisfaction score of 55 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ingram Micro's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
Female customers rated Ingram Micro's Customer Satisfaction score 14 points higher than Male customers.
Very Satisfied | 24% | |
|---|---|---|
Satisfied | 28% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 8% | |
Very Dissatisfied | 20% |
Very Satisfied | 44% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 12% | |
Dissatisfied | 11% | |
Very Dissatisfied | 11% |
Ingram Micro's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Ingram Micro's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Ingram Micro's Customer Satisfaction (CSAT) score was rated 54% according to Asian or Pacific Islander users and customers.
Ingram Micro's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.
Ingram Micro's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 40% | |||||||||||||||
| 36-40 | 57% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 75% |
Ingram Micro's Customer Satisfaction score was rated the highest by customers who have used Ingram Micro's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Ingram Micro's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Compared to its competitors, Ingram Micro's Customer Satisfaction score is rated right above TESSCO Technologies, and is preceded by SYNNEX.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Tech Data Corporation | 100% |
![]() | Arrow Electronics | 75% |
![]() | AVNET INC | 64% |
![]() | SYNNEX | 63% |
![]() | Ingram Micro | 55% |
![]() | TESSCO Technologies | 0% |
In the Tech industry, Ingram Micro's Customer Satisfaction score is rated right below Peloton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Nintendo | 88% |
![]() | Netflix | 85% |
![]() | Apple | 85% |
![]() | Spotify | 85% |
![]() | 81% | |
![]() | Zoom Video Communications | 74% |
![]() | ROBLOX | 73% |
![]() | Peloton | 63% |
![]() | Ingram Micro | 55% |
Ingram Micro has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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3351 Michelson Dr, Irvine, CA 92612
http://www.ingrammicro.com/
7143823751
Ingram Micro's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Ingram Micro's products/services for Over 10 Years.
Female customers rated Ingram Micro's Customer Service score 0.1 stars higher than Male customers.
Ingram Micro's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2.5 | Other | 2.5 |
Ingram Micro's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 3.5 | 26-30 | 3.5 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.3 | 36-40 | 3.3 |
41-45 2 | 41-45 | 2 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.3 | 51-55 | 3.3 |
56-60 2 | 56-60 | 2 |
61-65 2.4 | 61-65 | 2.4 |
Ingram Micro's Customer Service score was rated the highest by customers who have used Ingram Micro's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Ingram Micro's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Ingram Micro's Customer Service score is rated right above SYNNEX, and is preceded by AVNET INC.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Tech Data Corporation | 4.2/5 |
![]() | Arrow Electronics | 3.9/5 |
![]() | AVNET INC | 3.7/5 |
![]() | Ingram Micro | 3.5/5 |
![]() | SYNNEX | 3.1/5 |
![]() | TESSCO Technologies | 1.5/5 |
In the Tech industry, Ingram Micro's Customer Service score is rated right below ROBLOX.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Apple | 4.2/5 |
![]() | 4/5 | |
![]() | Zoom Video Communications | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Peloton | 4/5 |
![]() | Netflix | 4/5 |
![]() | Spotify | 4/5 |
![]() | ROBLOX | 3.6/5 |
![]() | Ingram Micro | 3.5/5 |
Ingram Micro has a 3.6/5 stars for its overall company culture rated by their employees

Ingram Micro scored a 11 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Ingram Micro would recommend the brand to a friend. ENPS measures how likely Ingram Micro employees would recommend working at Ingram Micro to a friend.
| 48% | Promoters |
|---|---|
| 15% | Passive |
| 37% | Detractors |
| 40% | Promoters |
|---|---|
| 23% | Passive |
| 37% | Detractors |
Ingram Micro is ranked #217 in the Global Top 100 Brands. It ranks just behind Genentech and just ahead of Sony.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
215 | ![]() | H&M | ![]() | Daniel Ervér | Retail |
216 | ![]() | Genentech | ![]() | Alexander Hardy | Health and Wellness |
217 | ![]() | Ingram Micro | ![]() | Alain Monié | Tech |
218 | ![]() | Sony | ![]() | Kenichiro Yoshida | Media and Entertainment |
219 | ![]() | Grammarly | ![]() | Rahul Roy-Chowdhury | Business and Consumer Services |
220 | ![]() | Beachbody | ![]() | Carl Daikeler | Health and Wellness |
221 | ![]() | Zumiez | ![]() | Rick Brooks | Retail |