SYNNEX NPS & Customer Reviews

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SYNNEX

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SYNNEX

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About SYNNEX's Brand

SYNNEX Corporation, a business process services company, provides services in distribution, contract assembly, and global business Among its major competitors, SYNNEX is ranked in 3rd place for NPS while Concentrix is 1st, and Ingram Micro is 2nd.

Brand at a Glance

57%

Customer Loyalty

3.4/5

Product Quality

3.1/5

Pricing

3.1/5

Customer Service

SYNNEX Ranking

^#3 / 4 of its competitors

SYNNEX NPS

SYNNEX's Net Promoter Score (NPS) is a -7 with 35% Promoters, 23% Passives, and 42% Detractors. Net Promoter Score tracks whether SYNNEX's customers would recommend using the product based on a scale of -100 to 100.

SYNNEX Overall NPS

-7

NPS

35%	Promoters
23%	Passives
42%	Detractors

SYNNEX NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 -1	Jan 2023	-1
Feb 2023 -4	Feb 2023	-4
Mar 2023 -5	Mar 2023	-5
Apr 2023 -8	Apr 2023	-8
Jun 2023 -10	Jun 2023	-10
Sep 2023 -13	Sep 2023	-13
Oct 2023 -13	Oct 2023	-13
Nov 2023 -13	Nov 2023	-13
Jul 2024 -6	Jul 2024	-6
Nov 2024 -5	Nov 2024	-5
Mar 2025 -8	Mar 2025	-8
Oct 2025 -7	Oct 2025	-7

How Other Brands Compare

SYNNEX is ranked third for NPS among its competitors. Concentrix and Ingram Micro come in first and second, with TDMobility coming in at #4.

	SYNNEX	Ingram Micro	Concentrix	TDMobility
Global Ranking	#-	#217	#363	#-
NPS	-7	11	15	-
Valuation Updated every 24 hours for public companies	-	-	$4.34B	$4.89B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SYNNEX NPS by Gender

SYNNEX's NPS was rated -39 by Male customers on Comparably.

Male

-39

SYNNEX's NPS was rated -39 by Male customers on Comparably.

24%

Promoters

13%

Passives

63%

Detractors

Female

N/A

SYNNEX's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

SYNNEX NPS by Ethnicity

SYNNEX's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -28	Caucasian	-28
Other 0	Other	0

SYNNEX NPS by Age

SYNNEX's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

36-40

100%

56-60

33%

34%

33%

SYNNEX NPS by Usage

SYNNEX's NPS was rated the highest by customers who have used SYNNEX's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -40	Less than 1 Year	-40
Over 10 Years 0	Over 10 Years	0

SYNNEX NPS vs. Competitors

Compared to its competitors, SYNNEX's NPS is rated right above ScanSource, and is preceded by Ingram Micro.

COMPANY		NPS Score
	Concentrix	15
	Ingram Micro	11
	SYNNEX	-7
	ScanSource	-14

SYNNEX Customer Reviews

SYNNEX Customer Loyalty

57%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

57% of SYNNEX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

57%

43%

SYNNEX Customer Loyalty Score by Gender

SYNNEX's Customer Loyalty score was rated 66 by Male customers on Comparably.

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Male

66%

Yes

Female

N/A

Yes

SYNNEX Customer Loyalty Score by Ethnicity

SYNNEX's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

SYNNEX Customer Loyalty Score by Age

SYNNEX's Customer Loyalty score was rated 40% by customers ages 36-40 and customers ages 56-60 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
36-40 40%	36-40	40%
56-60 40%	56-60	40%

SYNNEX Customer Loyalty Score by Usage

SYNNEX's Customer Loyalty score was rated the highest by customers who have used SYNNEX's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	46%
Over 10 Years	100%

SYNNEX Customer Loyalty Score by Industry

SYNNEX's Customer Loyalty score was rated 64% by Tech industry customers.

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Tech	64%

SYNNEX Customer Loyalty vs. Competitors

Compared to its competitors, SYNNEX's Customer Loyalty score is rated right below Ingram Micro.

COMPANY		Customer Loyalty Score
	ScanSource	79%
	Concentrix	75%
	Ingram Micro	73%
	SYNNEX	57%

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SYNNEX Product Quality

3.4/5

SYNNEX has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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SYNNEX Product Information

SYNNEX’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SYNNEX's product the highest.

Website: http://synnexcorp.com/

Company Size: 10,000+ Employees

Industry

Tech

Business Services

Hardware and Devices

Quick Insights into SYNNEX Product Quality

SYNNEX's Product Quality score was rated highest by customers who have used SYNNEX's products/services for Over 10 Years, and rated lowest by customers ages 36-40.

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Ranked SYNNEX Product Quality the Highest

Over 10 Years	3.3
56-60	3.1
Other	3.1

Ranked SYNNEX Product Quality the Lowest

Less than 1 Year	2.5
Caucasian	2.3
36-40	1.8

SYNNEX Product Quality Score by Gender

SYNNEX's Product Quality score was rated 2.1 by Male customers on Comparably.

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Male

2.1/5

Female

N/A

SYNNEX Product Quality Score by Ethnicity

SYNNEX's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.3	Caucasian	2.3
Other 3.1	Other	3.1

SYNNEX Product Quality Score by Age

SYNNEX's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.

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Summary	Age	Score
36-40 1.8	36-40	1.8
56-60 3.1	56-60	3.1

SYNNEX Product Quality Score by Usage

SYNNEX's Product Quality score was rated the highest by customers who have used SYNNEX's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.5
Over 10 Years	3.3

SYNNEX Product Quality Score by Industry

SYNNEX's Product Quality score was rated 2.3 stars by Tech industry customers.

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Tech	2.3

SYNNEX Product Quality vs. Competitors

Compared to its competitors, SYNNEX's Product Quality score is rated right above ScanSource, and is preceded by Ingram Micro.

COMPANY		Product Quality Score
	Concentrix	3.8/5
	Ingram Micro	3.5/5
	SYNNEX	3.4/5
	ScanSource	3/5

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SYNNEX Pricing

SYNNEX ROI & Value For Money

3.1/5

SYNNEX has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.

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SYNNEX Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into SYNNEX ROI

SYNNEX's ROI score was rated highest by customers who have used SYNNEX's products/services for Over 10 Years, and rated lowest by customers ages 36-40.

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Ranked SYNNEX ROI the Highest

Over 10 Years	3.6
56-60	3
Other	2.6

Ranked SYNNEX ROI the Lowest

Caucasian	2.5
Less than 1 Year	2.4
36-40	2

SYNNEX ROI Score by Gender

SYNNEX's ROI score was rated 2.3 by Male customers on Comparably.

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Male

2.3/5

Female

N/A

SYNNEX ROI Score by Ethnicity

SYNNEX's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
Other 2.6	Other	2.6

SYNNEX ROI Score by Age

SYNNEX's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.

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Summary	Age	Score
36-40 2	36-40	2
56-60 3	56-60	3

SYNNEX ROI Score by Usage

SYNNEX's ROI score was rated the highest by customers who have used SYNNEX's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.4
Over 10 Years	3.6

SYNNEX ROI Score by Industry

SYNNEX's ROI score was rated 2.4 stars by Tech industry customers.

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Tech	2.4

SYNNEX Pricing vs. Competitors

Compared to its competitors, SYNNEX's ROI score is rated right above ScanSource, and is preceded by Concentrix.

COMPANY		Pricing Score
	Ingram Micro	3.5/5
	Concentrix	3.4/5
	SYNNEX	3.1/5
	ScanSource	3/5

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SYNNEX Customer Satisfaction (CSAT)

SYNNEX Customer Satisfaction (CSAT) Score

63 / 100

SYNNEX has an overall Customer Satisfaction score of 63 rated by its users and customers.

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Very Satisfied	34%
Satisfied	29%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	9%
Very Dissatisfied	14%

Very Satisfied

34%

Satisfied

29%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

14%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into SYNNEX Customer Satisfaction

SYNNEX's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Caucasian customers.

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Ranked SYNNEX Customer Satisfaction the Highest

56-60	67%
Other	67%
Less than 1 Year	40%

Ranked SYNNEX Customer Satisfaction the Lowest

Caucasian	33%

SYNNEX Customer Satisfaction Score by Gender

SYNNEX's Customer Satisfaction score was rated 29 by Male customers on Comparably.

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29 / 100

Male

	Very Satisfied	29%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	14%
	Very Dissatisfied	57%

SYNNEX Customer Satisfaction Score by Ethnicity

Caucasian
33%
Other
67%

CSAT according to Caucasian

SYNNEX's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	17%
Very Dissatisfied	50%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

50%

CSAT according to Other

SYNNEX's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

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67 / 100

Very Satisfied	34%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

34%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

SYNNEX Customer Satisfaction Score by Age

SYNNEX's Customer Satisfaction score was rated 67 points by customers ages 56-60 on Comparably.

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100

Breakdown

Age

Score

56-60

67%

SYNNEX Customer Satisfaction Score by Usage

SYNNEX's Customer Satisfaction score was rated 40 points by customers who have used SYNNEX's products/services for Less than 1 Year.

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Less than 1 Year	40

SYNNEX Customer Satisfaction Score by Industry

SYNNEX's Customer Satisfaction score was rated 34 points by Tech industry customers.

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	"title": "SYNNEX Customer Satisfaction Score by Industry",
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			"label": "Tech",
			"groupId": 104,
			"score": 34,
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			"csatScore": 34,
			"text": "SYNNEX's Customer Satisfaction score is  rated by Tech customers on Comparably.",
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Tech	34

SYNNEX Customer Satisfaction vs. Competitors

Compared to its competitors, SYNNEX's Customer Satisfaction score is rated right above Ingram Micro.

COMPANY		Customer Satisfaction (CSAT) Score
	SYNNEX	63%
	Ingram Micro	55%
	ScanSource	50%
	Concentrix	48%

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SYNNEX Customer Service

3.1/5

SYNNEX has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.

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About SYNNEX's Customer Service

Address

Fremont, CA 94538

Website

http://synnexcorp.com/

Quick Insights into SYNNEX Customer Service

SYNNEX's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers ages 36-40.

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Ranked SYNNEX Customer Service the Highest

56-60	3.1
Other	3.1
Less than 1 Year	2.7

Ranked SYNNEX Customer Service the Lowest

Over 10 Years	2.6
Caucasian	2.1
36-40	1.8

SYNNEX Customer Service Score by Gender

SYNNEX's Customer Service score was rated 1.9 by Male customers on Comparably.

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Male

1.9/5

Female

N/A

SYNNEX Customer Service Score by Ethnicity

SYNNEX's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.1	Caucasian	2.1
Other 3.1	Other	3.1

SYNNEX Customer Service Score by Age

SYNNEX's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.

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100

Summary	Age	Customer Service Score
36-40 1.8	36-40	1.8
56-60 3.1	56-60	3.1

SYNNEX Customer Service Score by Usage

SYNNEX's Customer Service score was rated the highest by customers who have used SYNNEX's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.7
Over 10 Years	2.6

SYNNEX Customer Service Score by Industry

SYNNEX's Customer Service score was rated 2.3 stars by Tech industry customers.

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Tech	2.3

SYNNEX Customer Service vs. Competitors

Compared to its competitors, SYNNEX's Customer Service score is rated right above ScanSource, and is preceded by Ingram Micro.

COMPANY		Customer Service Score
	Concentrix	3.7/5
	Ingram Micro	3.5/5
	SYNNEX	3.1/5
	ScanSource	3/5

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SYNNEX as an Employer

4.1/5

SYNNEX has a 4.1/5 stars for its overall company culture rated by their employees

top

10%

CEO of SYNNEX

Dennis Polk

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SYNNEX scored a -7 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of SYNNEX would recommend the brand to a friend. ENPS measures how likely SYNNEX employees would recommend working at SYNNEX to a friend.

Net Promoter Score

-7

NPS Score

35%	Promoters
23%	Passive
42%	Detractors

Employee Net Promoter Score

eNPS Score

45%	Promoters
22%	Passive
33%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail