-14
NPS
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ScanSource
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About ScanSource's Brand
ScanSource, Inc. is a wholesale distributor of specialty technology products, providing distribution sales to resellers in the specialty
Brand at a Glance
79%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3/5
Customer Service
ScanSource NPS
ScanSource's Net Promoter Score (NPS) is a -14 with 43% Promoters, 0% Passives, and 57% Detractors. Net Promoter Score tracks whether ScanSource's customers would recommend using the product based on a scale of -100 to 100.
ScanSource Overall NPS
| 43% | Promoters |
|---|---|
| 0% | Passives |
| 57% | Detractors |
ScanSource NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Dec 2021 0 | Dec 2021 | 0 |
Feb 2022 -33 | Feb 2022 | -33 |
Feb 2023 -50 | Feb 2023 | -50 |
Sep 2023 -60 | Sep 2023 | -60 |
Mar 2024 -15 | Mar 2024 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ScanSource Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of ScanSource users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ScanSource Product Quality
3/5
ScanSource has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock ScanSource's overall Product Quality score rated by its users and customers.
ScanSource Product Information
ScanSource’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.scansource.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Hardware and Devices
SaaS
ScanSource Pricing
ScanSource ROI & Value For Money
3/5
ScanSource has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock ScanSource's overall ROI score rated by its users and customers.
ScanSource Customer Satisfaction (CSAT)
ScanSource Customer Satisfaction (CSAT) Score
50 / 100
ScanSource has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ScanSource Customer Service
3/5
ScanSource has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock ScanSource's overall Customer Service score rated by its users and customers.
About ScanSource's Customer Service
Address
Greenville, SC
Website
http://www.scansource.com/
ScanSource as an Employer
2.6/5
ScanSource has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ScanSource scored a -14 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of ScanSource would recommend the brand to a friend. ENPS measures how likely ScanSource employees would recommend working at ScanSource to a friend.
Net Promoter Score
-14
NPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 17% | Promoters |
|---|---|
| 18% | Passive |
| 65% | Detractors |
