15
NPS
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Ranked
#47
Business and Consumer Services Brands
Brand Page
Concentrix
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Concentrix is ranked #47 in Business and Consumer Services Brands
Concentrix is ranked #47 in Business and Consumer Services Brands
About Concentrix's Brand
We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping more than 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures. Concentrix’s brand is ranked #363 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Concentrix. When compared to other organizations within the Business and Consumer Services industry, Concentrix is ranked #47. Among its major competitors, Concentrix is ranked in 3rd place for NPS while TP is 1st, and Accenture is 2nd.Their current market cap is $4.34B
Brand at a Glance
75%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Concentrix Ranking
- #363 in Global Best Brands
- #47 in Business and Consumer Services
- #2 / 4 of its competitors
Concentrix NPS
Concentrix's Net Promoter Score (NPS) is a 15 with 52% Promoters, 11% Passives, and 37% Detractors. Net Promoter Score tracks whether Concentrix's customers would recommend using the product based on a scale of -100 to 100.
Concentrix Overall NPS
| 52% | Promoters |
|---|---|
| 11% | Passives |
| 37% | Detractors |
Concentrix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 23 | Feb 2023 | 23 |
Mar 2023 21 | Mar 2023 | 21 |
Apr 2023 19 | Apr 2023 | 19 |
May 2023 17 | May 2023 | 17 |
Aug 2023 17 | Aug 2023 | 17 |
Feb 2024 19 | Feb 2024 | 19 |
Mar 2024 16 | Mar 2024 | 16 |
May 2024 14 | May 2024 | 14 |
Oct 2024 14 | Oct 2024 | 14 |
Nov 2024 14 | Nov 2024 | 14 |
Feb 2025 14 | Feb 2025 | 14 |
Aug 2025 14 | Aug 2025 | 14 |
How Other Brands Compare
Concentrix is ranked second for NPS among its competitors. Accenture and Foundever come in first and third, with TTEC coming in at #4. Among those competitors, it is the lowest valued company behind Accenture.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Concentrix NPS by Gender
Female customers rated Concentrix's NPS 21 points higher than Male customers.
Male
-22
Concentrix's NPS was rated -22 by Male customers on Comparably.
30%
Promoters
18%
Passives
52%
Detractors
Female
-1
Concentrix's NPS was rated -1 by Female customers on Comparably.
37%
Promoters
25%
Passives
38%
Detractors
Concentrix NPS by Ethnicity
Concentrix's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black -80 | African American/Black | -80 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -80 | Other | -80 |
Concentrix NPS by Age
Concentrix's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Concentrix NPS by Usage
Concentrix's NPS was rated the highest by customers who have used Concentrix's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -8 | Less than 1 Year | -8 |
1 to 2 Years -9 | 1 to 2 Years | -9 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Over 10 Years -20 | Over 10 Years | -20 |
Concentrix NPS vs. Competitors
Compared to its competitors, Concentrix's NPS is rated right above Foundever, and is preceded by Accenture.
| COMPANY | NPS Score | |
|---|---|---|
 | TP | 33 |
 | Accenture | 20 |
| Concentrix | 15 |
 | Foundever | -2 |
 | TTEC | -10 |
Concentrix Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Concentrix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Concentrix Customer Loyalty Score by Gender
Male customers rated Concentrix's Customer Loyalty score 5% higher than Female customers.
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Male
71%
Yes
Female
66%
Yes
Concentrix Customer Loyalty Score by Ethnicity
Concentrix's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Concentrix.
82
out of 100
Caucasian
64
out of 100
African American/Black
46
out of 100
Other
Concentrix Customer Loyalty Score by Age
Concentrix's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 40% | 26-30 | 40% |
31-35 100% | 31-35 | 100% |
36-40 46% | 36-40 | 46% |
41-45 78% | 41-45 | 78% |
Concentrix Customer Loyalty Score by Usage
Concentrix's Customer Loyalty score was rated the highest by customers who have used Concentrix's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Concentrix Customer Loyalty Score by Industry
Concentrix's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Concentrix Customer Loyalty vs. Competitors
Compared to its competitors, Concentrix's Customer Loyalty score is rated right above TTEC, and is preceded by TP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Foundever | 79% |
| TP | 78% |
| Concentrix | 75% |
| TTEC | 73% |
| Accenture | 71% |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Concentrix's Customer Loyalty score is rated right above FedEx, and is preceded by Bloomberg.
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Concentrix Product Quality
3.8/5
Concentrix has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Concentrix Product Information
Concentrix’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Concentrix's product the highest. Reviewers from the Accounting industry rated Concentrix the lowest at 2.7.
- Website
- http://www.concentrix.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Quick Insights into Concentrix Product Quality
Concentrix's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers ages 26-30.
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Ranked Concentrix Product Quality the Highest
Ranked Concentrix Product Quality the Lowest
Concentrix Product Quality Score by Gender
Female customers rated Concentrix's Product Quality score 0.5 stars higher than Male customers.
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Male
2.8/5
Female
3.3/5
Concentrix Product Quality Score by Ethnicity
Concentrix's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 2.1 | Other | 2.1 |
Concentrix Product Quality Score by Age
Concentrix's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 1.5 | 26-30 | 1.5 |
31-35 3.6 | 31-35 | 3.6 |
36-40 2.4 | 36-40 | 2.4 |
41-45 3.4 | 41-45 | 3.4 |
Concentrix Product Quality Score by Usage
Concentrix's Product Quality score was rated the highest by customers who have used Concentrix's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Concentrix Product Quality Score by Industry
Concentrix's Product Quality score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.
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Concentrix Product Quality vs. Competitors
Compared to its competitors, Concentrix's Product Quality score is rated right above Accenture, and is preceded by TP.
| COMPANY | Product Quality Score | |
|---|---|---|
| TP | 4/5 |
| Concentrix | 3.8/5 |
| Accenture | 3.7/5 |
| Foundever | 3.3/5 |
| TTEC | 3.2/5 |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Concentrix's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.
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Concentrix Pricing
Concentrix ROI & Value For Money
3.4/5
Concentrix has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Concentrix Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Accounting industry think that they had the lowest ROI from Concentrix.
Quick Insights into Concentrix ROI
Concentrix's ROI score was rated highest by customers from the Education industry, and rated lowest by African American/Black customers.
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Ranked Concentrix ROI the Highest
Ranked Concentrix ROI the Lowest
Concentrix ROI Score by Gender
Female customers rated Concentrix's ROI score 0.4 stars higher than Male customers.
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Male
2.6/5
Female
3/5
Concentrix ROI Score by Ethnicity
Concentrix's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Other 1.6 | Other | 1.6 |
Concentrix ROI Score by Age
Concentrix's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.8 | 26-30 | 2.8 |
31-35 3 | 31-35 | 3 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.4 | 41-45 | 2.4 |
Concentrix ROI Score by Usage
Concentrix's ROI score was rated the highest by customers who have used Concentrix's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Concentrix ROI Score by Industry
Concentrix's ROI score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.
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Concentrix Pricing vs. Competitors
Compared to its competitors, Concentrix's ROI score is rated right above Foundever, and is preceded by Accenture.
| COMPANY | Pricing Score | |
|---|---|---|
| TP | 3.9/5 |
| Accenture | 3.6/5 |
| Concentrix | 3.4/5 |
| Foundever | 3.2/5 |
| TTEC | 3/5 |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Concentrix's ROI score is rated right above FedEx, and is preceded by Accenture.
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Concentrix Customer Satisfaction (CSAT)
Concentrix Customer Satisfaction (CSAT) Score
49 / 100
Concentrix has an overall Customer Satisfaction score of 49 rated by its users and customers.
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Very Satisfied
36%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Concentrix Customer Satisfaction
Concentrix's Customer Satisfaction score was rated highest by customers who have used Concentrix's products/services for 2 to 5 Years, and rated lowest by customers who have used Concentrix's products/services for Over 10 Years.
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Ranked Concentrix Customer Satisfaction the Highest
Ranked Concentrix Customer Satisfaction the Lowest
Concentrix Customer Satisfaction Score by Gender
Concentrix's Customer Satisfaction score was rated 35 by Male customers on Comparably.
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35 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 8% | |
Very Dissatisfied | 50% |
Concentrix Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Concentrix's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to African American/Black
Concentrix's Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
CSAT according to Other
Concentrix's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
75%
Concentrix Customer Satisfaction Score by Age
Concentrix's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 36-40 | 50% |
Concentrix Customer Satisfaction Score by Usage
Concentrix's Customer Satisfaction score was rated the highest by customers who have used Concentrix's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Concentrix Customer Satisfaction Score by Industry
Concentrix's Customer Satisfaction score was rated 60 points by Tech industry customers.
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}Concentrix Customer Satisfaction vs. Competitors
Compared to its competitors, Concentrix's Customer Satisfaction score is rated right above TTEC, and is preceded by Foundever.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TP | 78% |
| Accenture | 75% |
| Foundever | 67% |
| Concentrix | 49% |
| TTEC | 43% |
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Concentrix's Customer Satisfaction score is rated right above Allstate, and is preceded by T-Mobile.
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Concentrix Customer Service
3.7/5
Concentrix has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Concentrix's Customer Service
Address
39899 Balentine Dr, Suite 235, Newark, CA 94560
Website
http://www.concentrix.com/
Concentrix's Social Links
Quick Insights into Concentrix Customer Service
Concentrix's Customer Service score was rated highest by customers from the Education industry, and rated lowest by African American/Black customers.
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Ranked Concentrix Customer Service the Highest
Ranked Concentrix Customer Service the Lowest
Concentrix Customer Service Score by Gender
Female customers rated Concentrix's Customer Service score 0.3 stars higher than Male customers.
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Male
2.8/5
Female
3.1/5
Concentrix Customer Service Score by Ethnicity
Concentrix's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.1 | Other | 2.1 |
Concentrix Customer Service Score by Age
Concentrix's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.8 | 26-30 | 2.8 |
31-35 3 | 31-35 | 3 |
36-40 2.1 | 36-40 | 2.1 |
41-45 3.1 | 41-45 | 3.1 |
Concentrix Customer Service Score by Usage
Concentrix's Customer Service score was rated the highest by customers who have used Concentrix's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Concentrix Customer Service Score by Industry
Concentrix's Customer Service score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.
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Concentrix Customer Service vs. Competitors
Compared to its competitors, Concentrix's Customer Service score is rated right above Foundever, and is preceded by Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| TP | 4/5 |
| Accenture | 3.8/5 |
| Concentrix | 3.7/5 |
| Foundever | 3.4/5 |
| TTEC | 3.1/5 |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Concentrix's Customer Service score is rated right above FedEx, and is preceded by Accenture.
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Concentrix as an Employer
4.9/5
Concentrix has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Concentrix scored a 15 for Net Promoter Score and a 55 for Employee Net Promoter Score. NPS gauges how likely a customer of Concentrix would recommend the brand to a friend. ENPS measures how likely Concentrix employees would recommend working at Concentrix to a friend.
Net Promoter Score
15
NPS Score
| 52% | Promoters |
|---|---|
| 11% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
55
eNPS Score
| 65% | Promoters |
|---|---|
| 25% | Passive |
| 10% | Detractors |
Global Ranking Snapshot
Concentrix is ranked #363 in the Global Top 100 Brands. It ranks just behind Armani and just ahead of Schneider Electric.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
361 |  | TOMS Shoes |  | Magnus Wedhammar | Fashion and Beauty |
362 |  | Armani |  | Giorgio Armani | Fashion and Beauty |
363 | | Concentrix | | Chris Caldwell | Business and Consumer Services |
364 |  | Schneider Electric |  | Olivier Blum | Energy and Manufacturing |
365 |  | GUESS |  | Victor Herrero | Fashion and Beauty |
366 |  | Blizzard Entertainment |  | Mike Ybarra | Media and Entertainment |
367 |  | Unity Technologies |  | John Riccitiello | Tech |
Business and Consumer Services Ranking Snapshot
Concentrix is ranked #47 in the Business and Consumer Services Industry. It ranks just behind OpenText and just ahead of Xero Inc.
| RANK | COMPANY | Location | |
|---|---|---|---|
45 |  | Twilio Inc. | San Francisco, CA |
46 |  | OpenText | Waterloo, IA |
47 | | Concentrix | Newark, CA |
48 |  | Xero Inc | Denver, CO |
49 |  | Eventbrite | San Francisco, CA |
50 |  | Travelers | New York City, NY |
51 |  | NerdWallet | San Francisco, CA |
