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NPS
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Foundever
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About Foundever's Brand
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Among its major competitors, Foundever is ranked in 6th place for NPS while TaskUs is 1st, and TP is 2nd.Their current valuation is $21.38B
Brand at a Glance
79%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Foundever CMO
Martin Wilkinson-Brown
Martin Wilkinson-Brown serves as the Chief Marketing Officer for Sitel. Martin started at Sitel in January of 2018. Martin is based in the Miami/Fort Lauderdale Area.
Foundever Ranking
- #3 / 4 of its competitors
Foundever NPS
Foundever's Net Promoter Score (NPS) is a -2 with 43% Promoters, 12% Passives, and 45% Detractors. Net Promoter Score tracks whether Foundever's customers would recommend using the product based on a scale of -100 to 100.
Foundever Overall NPS
| 43% | Promoters |
|---|---|
| 12% | Passives |
| 45% | Detractors |
Foundever NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 -2 | Jan 2024 | -2 |
Feb 2024 -3 | Feb 2024 | -3 |
Mar 2024 -5 | Mar 2024 | -5 |
Apr 2024 -4 | Apr 2024 | -4 |
May 2024 -2 | May 2024 | -2 |
Jun 2024 -2 | Jun 2024 | -2 |
Jan 2025 -2 | Jan 2025 | -2 |
Feb 2025 -5 | Feb 2025 | -5 |
Apr 2025 -7 | Apr 2025 | -7 |
Jul 2025 -5 | Jul 2025 | -5 |
Sep 2025 -3 | Sep 2025 | -3 |
How Other Brands Compare
Foundever is ranked third for NPS among its competitors. TaskUs and Concentrix come in first and second, with TTEC coming in at #4. Among those competitors, it is the most valued company.
Foundever |  Concentrix |  TaskUs |  TTEC | |
| Global Ranking | #- | #363 | #859 | #- |
| NPS | -2 | 15 | 34 | -10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $21.38B | $4.34B | $750.00M | $4.66B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Foundever NPS by Gender
Male customers rated Foundever's NPS 36 points higher than Female customers.
Male
15
Foundever's NPS was rated 15 by Male customers on Comparably.
50%
Promoters
15%
Passives
35%
Detractors
Female
-21
Foundever's NPS was rated -21 by Female customers on Comparably.
37%
Promoters
5%
Passives
58%
Detractors
Foundever NPS by Ethnicity
Foundever's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -57 | Caucasian | -57 |
Hispanic or Latino 57 | Hispanic or Latino | 57 |
African American/Black 72 | African American/Black | 72 |
Other -34 | Other | -34 |
Foundever NPS by Age
Foundever's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Foundever NPS by Usage
Foundever's NPS was rated the highest by customers who have used Foundever's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Over 10 Years 19 | Over 10 Years | 19 |
Foundever NPS vs. Competitors
Compared to its competitors, Foundever's NPS is rated right above TTEC, and is preceded by Sykes Enterprises.
| COMPANY | NPS Score | |
|---|---|---|
| TaskUs | 34 |
 | TP | 33 |
 | Alorica | 25 |
| Concentrix | 15 |
 | Sykes Enterprises | 9 |
| Foundever | -2 |
| TTEC | -10 |
Foundever Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Foundever users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Foundever Customer Loyalty Score by Gender
Male customers rated Foundever's Customer Loyalty score 3% higher than Female customers.
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Male
87%
Yes
Female
84%
Yes
Foundever Customer Loyalty Score by Ethnicity
Foundever's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Foundever.
55
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
80
out of 100
Other
Foundever Customer Loyalty Score by Age
Foundever's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
31-35 64% | 31-35 | 64% |
36-40 100% | 36-40 | 100% |
41-45 82% | 41-45 | 82% |
56-60 78% | 56-60 | 78% |
Foundever Customer Loyalty Score by Usage
Foundever's Customer Loyalty score was rated the highest by customers who have used Foundever's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Foundever Customer Loyalty Score by Industry
Foundever's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Foundever Customer Loyalty vs. Competitors
Compared to its competitors, Foundever's Customer Loyalty score is rated right above TP, and is preceded by Alorica.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TaskUs | 85% |
| Alorica | 83% |
| Foundever | 79% |
| TP | 78% |
| Concentrix | 75% |
| TTEC | 73% |
| Sykes Enterprises | 67% |
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Foundever Product Quality
3.3/5
Foundever has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Foundever Product Information
Foundever’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Foundever's product the highest. Reviewers from the Aerospace and Aviation industry rated Foundever the lowest at 2.5.
- Website
- https://foundever.com/
- Company Size
- 10,000+ Employees
Industry
Business and Consumer Services
Quick Insights into Foundever Product Quality
Foundever's Product Quality score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked Foundever Product Quality the Highest
Ranked Foundever Product Quality the Lowest
Foundever Product Quality Score by Gender
Male customers rated Foundever's Product Quality score 0.6 stars higher than Female customers.
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Male
3.6/5
Female
3/5
Foundever Product Quality Score by Ethnicity
Foundever's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Foundever.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 4.4 | Hispanic or Latino | 4.4 |
African American/Black 4.8 | African American/Black | 4.8 |
Other 3.1 | Other | 3.1 |
Foundever Product Quality Score by Age
Foundever's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3 | 26-30 | 3 |
31-35 2.3 | 31-35 | 2.3 |
36-40 3.6 | 36-40 | 3.6 |
41-45 2.6 | 41-45 | 2.6 |
56-60 4.1 | 56-60 | 4.1 |
Foundever Product Quality Score by Usage
Foundever's Product Quality score was rated the highest by customers who have used Foundever's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Foundever Product Quality Score by Industry
Foundever's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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Foundever Product Quality vs. Competitors
Compared to its competitors, Foundever's Product Quality score is rated right above Sykes Enterprises, and is preceded by Concentrix.
| COMPANY | Product Quality Score | |
|---|---|---|
| TaskUs | 4.1/5 |
| TP | 4/5 |
| Alorica | 4/5 |
| Concentrix | 3.8/5 |
| Foundever | 3.3/5 |
| Sykes Enterprises | 3.2/5 |
| TTEC | 3.2/5 |
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Foundever Pricing
Foundever ROI & Value For Money
3.2/5
Foundever has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Foundever Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Foundever.
Quick Insights into Foundever ROI
Foundever's ROI score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked Foundever ROI the Highest
Ranked Foundever ROI the Lowest
Foundever ROI Score by Gender
Male customers rated Foundever's ROI score 0.5 stars higher than Female customers.
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Male
3.5/5
Female
3/5
Foundever ROI Score by Ethnicity
Foundever's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Foundever.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 2.9 | Other | 2.9 |
Foundever ROI Score by Age
Foundever's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.2 | 26-30 | 3.2 |
31-35 2.6 | 31-35 | 2.6 |
36-40 3.4 | 36-40 | 3.4 |
41-45 2.5 | 41-45 | 2.5 |
56-60 4 | 56-60 | 4 |
Foundever ROI Score by Usage
Foundever's ROI score was rated the highest by customers who have used Foundever's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Foundever ROI Score by Industry
Foundever's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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Foundever Pricing vs. Competitors
Compared to its competitors, Foundever's ROI score is rated right above TTEC, and is preceded by Sykes Enterprises.
| COMPANY | Pricing Score | |
|---|---|---|
| TaskUs | 4.2/5 |
| TP | 3.9/5 |
| Alorica | 3.9/5 |
| Concentrix | 3.4/5 |
| Sykes Enterprises | 3.4/5 |
| Foundever | 3.2/5 |
| TTEC | 3/5 |
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Foundever Customer Satisfaction (CSAT)
Foundever Customer Satisfaction (CSAT) Score
68 / 100
Foundever has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Very Satisfied
47%
Satisfied
21%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
3%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Foundever Customer Satisfaction
Foundever's Customer Satisfaction score was rated highest by customers who have used Foundever's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked Foundever Customer Satisfaction the Highest
Ranked Foundever Customer Satisfaction the Lowest
Foundever Customer Satisfaction Score by Gender
Male customers rated Foundever's Customer Satisfaction score 13 points higher than Female customers.
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85 / 100
MaleVery Satisfied | 70% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 15% |
72 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 0% | |
Very Dissatisfied | 21% |
Foundever Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Foundever's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Hispanic or Latino
Foundever's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Foundever's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Foundever's Customer Satisfaction (CSAT) score was rated 63% according to Other users and customers.
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63 / 100
Very Satisfied
13%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
37%
Foundever Customer Satisfaction Score by Age
Foundever's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 86% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 56-60 | 80% |
Foundever Customer Satisfaction Score by Usage
Foundever's Customer Satisfaction score was rated the highest by customers who have used Foundever's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Foundever Customer Satisfaction Score by Industry
Foundever's Customer Satisfaction score was rated 100 points by Tech industry customers.
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"label": "Tech",
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}Foundever Customer Satisfaction vs. Competitors
Compared to its competitors, Foundever's Customer Satisfaction score is rated right above TaskUs, and is preceded by TP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Alorica | 80% |
| TP | 78% |
| Foundever | 68% |
| TaskUs | 61% |
| Sykes Enterprises | 52% |
| Concentrix | 48% |
| TTEC | 43% |
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Foundever Customer Service
3.4/5
Foundever has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Foundever's Customer Service
Address
600 Brickell Ave, Miami, FL 33131
Website
https://foundever.com/
Foundever's Social Links
Quick Insights into Foundever Customer Service
Foundever's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked Foundever Customer Service the Highest
Ranked Foundever Customer Service the Lowest
Foundever Customer Service Score by Gender
Male customers rated Foundever's Customer Service score 0.3 stars higher than Female customers.
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Male
3.5/5
Female
3.2/5
Foundever Customer Service Score by Ethnicity
Foundever's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 4.9 | Hispanic or Latino | 4.9 |
African American/Black 4.5 | African American/Black | 4.5 |
Other 3 | Other | 3 |
Foundever Customer Service Score by Age
Foundever's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.2 | 26-30 | 3.2 |
31-35 3.1 | 31-35 | 3.1 |
36-40 3.2 | 36-40 | 3.2 |
41-45 2.8 | 41-45 | 2.8 |
56-60 4.7 | 56-60 | 4.7 |
Foundever Customer Service Score by Usage
Foundever's Customer Service score was rated the highest by customers who have used Foundever's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Foundever Customer Service Score by Industry
Foundever's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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Foundever Customer Service vs. Competitors
Compared to its competitors, Foundever's Customer Service score is rated right above TTEC, and is preceded by Sykes Enterprises.
| COMPANY | Customer Service Score | |
|---|---|---|
| TaskUs | 4/5 |
| TP | 4/5 |
| Alorica | 4/5 |
| Concentrix | 3.7/5 |
| Sykes Enterprises | 3.5/5 |
| Foundever | 3.4/5 |
| TTEC | 3.1/5 |
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Foundever as an Employer
4.7/5
Foundever has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Foundever scored a -2 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Foundever would recommend the brand to a friend. ENPS measures how likely Foundever employees would recommend working at Foundever to a friend.
Net Promoter Score
-2
NPS Score
| 43% | Promoters |
|---|---|
| 12% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 61% | Promoters |
|---|---|
| 23% | Passive |
| 16% | Detractors |
