33
NPS
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TP
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About TP's Brand
Teleperformance thrives on creating interactions that build meaningful relationships. Our people make the difference, and this is one reason why we have devoted ourselves to cultivating growth and motivation in the workplace, to keep pushing our employees in the right direction. We believe in the value of providing the best working environment for the best people, and our reputation as a company that works hard to inspire its employees has been recognized globally. To date, 90% of our employees work in a certified Best Place to Work® or Great Place to Work® site. As an Employer of Choice, we strive to keep our employees happy. This, in turn, will allow us to continuously make each interaction simpler, faster, and safer. Among its major competitors, TP is ranked in 3rd place for NPS while Capita is 1st, and TaskUs is 2nd. Overall, TP has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
TP Ranking
- #2 / 4 of its competitors
TP NPS
TP's Net Promoter Score (NPS) is a 33 with 59% Promoters, 15% Passives, and 26% Detractors. Net Promoter Score tracks whether TP's customers would recommend using the product based on a scale of -100 to 100.
TP Overall NPS
| 59% | Promoters |
|---|---|
| 15% | Passives |
| 26% | Detractors |
TP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 25 | Apr 2024 | 25 |
May 2024 25 | May 2024 | 25 |
Jun 2024 29 | Jun 2024 | 29 |
Aug 2024 29 | Aug 2024 | 29 |
Sep 2024 29 | Sep 2024 | 29 |
Nov 2024 32 | Nov 2024 | 32 |
Jan 2025 32 | Jan 2025 | 32 |
Mar 2025 34 | Mar 2025 | 34 |
Jun 2025 34 | Jun 2025 | 34 |
Jul 2025 34 | Jul 2025 | 34 |
Aug 2025 32 | Aug 2025 | 32 |
Oct 2025 31 | Oct 2025 | 31 |
How Other Brands Compare
TP is ranked second for NPS among its competitors. TaskUs and Infosys come in first and third, with Concentrix coming in at #4.
TP |  Concentrix |  Infosys |  TaskUs | |
| Global Ranking | #- | #363 | #502 | #859 |
| NPS | 33 | 15 | 15 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $4.34B | $80.98B | $750.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TP NPS by Gender
Female customers rated TP's NPS 27 points higher than Male customers.
Male
39
TP's NPS was rated 39 by Male customers on Comparably.
64%
Promoters
11%
Passives
25%
Detractors
Female
66
TP's NPS was rated 66 by Female customers on Comparably.
73%
Promoters
20%
Passives
7%
Detractors
TP NPS by Ethnicity
TP's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -45 | Caucasian | -45 |
African American/Black 57 | African American/Black | 57 |
Asian or Pacific Islander 66 | Asian or Pacific Islander | 66 |
Other 61 | Other | 61 |
TP NPS by Age
TP's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
TP NPS by Usage
TP's NPS was rated the highest by customers who have used TP's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 47 | Less than 1 Year | 47 |
1 to 2 Years 53 | 1 to 2 Years | 53 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 74 | Over 10 Years | 74 |
TP Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of TP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TP Customer Loyalty Score by Gender
Female customers rated TP's Customer Loyalty score 21% higher than Male customers.
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Male
75%
Yes
Female
96%
Yes
TP Customer Loyalty Score by Ethnicity
TP's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TP.
60
out of 100
Caucasian
61
out of 100
African American/Black
95
out of 100
Asian or Pacific Islander
83
out of 100
Other
TP Customer Loyalty Score by Age
TP's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 78% | 26-30 | 78% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 74% | 41-45 | 74% |
TP Customer Loyalty Score by Usage
TP's Customer Loyalty score was rated the highest by customers who have used TP's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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TP Customer Loyalty Score by Industry
TP's Customer Loyalty score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.
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TP Customer Loyalty vs. Competitors
Compared to its competitors, TP's Customer Loyalty score is rated right above Concentrix, and is preceded by Foundever.
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TP Product Quality
4/5
TP has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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TP Product Information
TP’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated TP's product the highest. Reviewers from the Tech industry rated TP the lowest at 3.6.
- Company Size
- 10,000+ Employees
Industry
Outsourcing or Offshoring
Quick Insights into TP Product Quality
TP's Product Quality score was rated highest by customers ages 31-35, and rated lowest by Caucasian customers.
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Ranked TP Product Quality the Highest
Ranked TP Product Quality the Lowest
TP Product Quality Score by Gender
Female customers rated TP's Product Quality score 0.6 stars higher than Male customers.
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Male
3.9/5
Female
4.5/5
TP Product Quality Score by Ethnicity
TP's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 4.7 | African American/Black | 4.7 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.2 | Other | 4.2 |
TP Product Quality Score by Age
TP's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.4 | 26-30 | 4.4 |
31-35 4.7 | 31-35 | 4.7 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.3 | 41-45 | 3.3 |
TP Product Quality Score by Usage
TP's Product Quality score was rated the highest by customers who have used TP's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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TP Product Quality Score by Industry
TP's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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TP Product Quality vs. Competitors
Compared to its competitors, TP's Product Quality score is rated right above Alorica, and is preceded by TaskUs.
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TP Pricing
TP ROI & Value For Money
3.9/5
TP has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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TP Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from TP.
Quick Insights into TP ROI
TP's ROI score was rated highest by customers from the Education industry, and rated lowest by Caucasian customers.
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Ranked TP ROI the Highest
Ranked TP ROI the Lowest
TP ROI Score by Gender
Female customers rated TP's ROI score 0.7 stars higher than Male customers.
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Male
3.9/5
Female
4.6/5
TP ROI Score by Ethnicity
TP's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 4.1 | Other | 4.1 |
TP ROI Score by Age
TP's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.7 | 31-35 | 4.7 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.2 | 41-45 | 3.2 |
TP ROI Score by Usage
TP's ROI score was rated the highest by customers who have used TP's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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TP ROI Score by Industry
TP's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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TP Pricing vs. Competitors
Compared to its competitors, TP's ROI score is rated right above Alorica, and is preceded by TaskUs.
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TP Customer Satisfaction (CSAT)
TP Customer Satisfaction (CSAT) Score
78 / 100
TP has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
36%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
4%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TP Customer Satisfaction
TP's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Caucasian customers.
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Ranked TP Customer Satisfaction the Highest
Ranked TP Customer Satisfaction the Lowest
TP Customer Satisfaction Score by Gender
Female customers rated TP's Customer Satisfaction score 14 points higher than Male customers.
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81 / 100
MaleVery Satisfied | 49% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 8% | |
Very Dissatisfied | 8% |
95 / 100
FemaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 5% |
TP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TP's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
22%
Very Dissatisfied
33%
CSAT according to African American/Black
TP's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
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100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
TP's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
51%
Satisfied
49%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
TP's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
13%
TP Customer Satisfaction Score by Age
TP's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 92% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 41-45 | 50% |
TP Customer Satisfaction Score by Usage
TP's Customer Satisfaction score was rated the highest by customers who have used TP's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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TP Customer Satisfaction Score by Industry
TP's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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}TP Customer Satisfaction vs. Competitors
Compared to its competitors, TP's Customer Satisfaction score is rated right above Infosys, and is preceded by Alorica.
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TP Customer Service
4/5
TP has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About TP's Customer Service
Address
Albania Albania
Website
http://www.teleperformance.com/
Phone Number
+33-1-58-69-36-10
TP's Social Links
Quick Insights into TP Customer Service
TP's Customer Service score was rated highest by customers from the Education industry, and rated lowest by Caucasian customers.
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Ranked TP Customer Service the Highest
Ranked TP Customer Service the Lowest
TP Customer Service Score by Gender
Female customers rated TP's Customer Service score 0.7 stars higher than Male customers.
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Male
3.9/5
Female
4.6/5
TP Customer Service Score by Ethnicity
TP's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TP.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 4.2 | Other | 4.2 |
TP Customer Service Score by Age
TP's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of TP.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.6 | 31-35 | 4.6 |
36-40 3.3 | 36-40 | 3.3 |
41-45 3.5 | 41-45 | 3.5 |
TP Customer Service Score by Usage
TP's Customer Service score was rated the highest by customers who have used TP's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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TP Customer Service Score by Industry
TP's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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TP Customer Service vs. Competitors
Compared to its competitors, TP's Customer Service score is rated right above Alorica, and is preceded by TaskUs.
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TP as an Employer
4.9/5
TP has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
TP scored a 33 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of TP would recommend the brand to a friend. ENPS measures how likely TP employees would recommend working at TP to a friend.
Net Promoter Score
33
NPS Score
| 59% | Promoters |
|---|---|
| 15% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 80% | Promoters |
|---|---|
| 15% | Passive |
| 5% | Detractors |
