-10
NPS
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TTEC
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About TTEC's Brand
TTEC delivers humanity to business. We design, implement, and deliver transformative customer experiences. For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Among its major competitors, TTEC is ranked in 7th place for NPS while TaskUs is 1st, and TP is 2nd.Their current market cap is $4.66B
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
TTEC CMO
TTEC Ranking
- #4 / 4 of its competitors
TTEC NPS
TTEC's Net Promoter Score (NPS) is a -10 with 45% Promoters, 0% Passives, and 55% Detractors. Net Promoter Score tracks whether TTEC's customers would recommend using the product based on a scale of -100 to 100.
TTEC Overall NPS
| 45% | Promoters |
|---|---|
| 0% | Passives |
| 55% | Detractors |
TTEC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -33 | Dec 2022 | -33 |
Feb 2023 -41 | Feb 2023 | -41 |
Apr 2023 -20 | Apr 2023 | -20 |
Jul 2023 -23 | Jul 2023 | -23 |
Sep 2023 -19 | Sep 2023 | -19 |
Nov 2023 -20 | Nov 2023 | -20 |
Mar 2024 -15 | Mar 2024 | -15 |
May 2024 -11 | May 2024 | -11 |
Jun 2024 -15 | Jun 2024 | -15 |
Oct 2024 -11 | Oct 2024 | -11 |
Nov 2024 -7 | Nov 2024 | -7 |
Mar 2025 -9 | Mar 2025 | -9 |
How Other Brands Compare
TTEC is ranked #4 for NPS among its competitors. TaskUs and Infosys come in first and second, with Concentrix coming in at third. Among those competitors, it is the second most valued company behind Infosys.
TTEC |  Concentrix |  Infosys |  TaskUs | |
| Global Ranking | #- | #363 | #502 | #859 |
| NPS | -10 | 15 | 15 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $4.66B | $4.34B | $80.98B | $750.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TTEC NPS by Gender
TTEC's NPS was rated 34 by Female customers on Comparably.
Female
34
TTEC's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
TTEC's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
TTEC NPS by Ethnicity
TTEC's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
TTEC NPS by Age
TTEC's NPS was rated 50 points by customers ages 41-45 on Comparably.
TTEC Customer Reviews
Out of the 3 TTEC customer reviews 3 were positive and 0 were constructive. TTEC customer reviews reflect that all customers have a favorable experience using the products/services of the company.
TTEC Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of TTEC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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TTEC Customer Loyalty Score by Gender
TTEC's Customer Loyalty score was rated 85 by Female customers on Comparably.
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Female
85%
Yes
Male
N/A
Yes
TTEC Customer Loyalty Score by Ethnicity
TTEC's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of TTEC.
100
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
TTEC Customer Loyalty Score by Age
TTEC's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
TTEC Customer Loyalty Score by Industry
TTEC's Customer Loyalty score was rated 55% by Tech industry customers.
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TTEC Customer Loyalty vs. Competitors
Compared to its competitors, TTEC's Customer Loyalty score is rated right below Concentrix.
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TTEC Product Quality
3.2/5
TTEC has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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TTEC Product Information
TTEC’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated TTEC's product the highest.
- Website
- http://www.ttec.com
- Company Size
- 10,000+ Employees
Industry
Business and Consumer Services
Quick Insights into TTEC Product Quality
TTEC's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Asian or Pacific Islander customers.
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Ranked TTEC Product Quality the Highest
Ranked TTEC Product Quality the Lowest
TTEC Product Quality Score by Gender
TTEC's Product Quality score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
TTEC Product Quality Score by Ethnicity
TTEC's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of TTEC.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
TTEC Product Quality Score by Age
TTEC's Product Quality score was rated 3.9 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.9 | 41-45 | 3.9 |
TTEC Product Quality Score by Industry
TTEC's Product Quality score was rated 2.7 stars by Tech industry customers.
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TTEC Product Quality vs. Competitors
Compared to its competitors, TTEC's Product Quality score is rated right below Foundever.
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TTEC Pricing
TTEC ROI & Value For Money
3/5
TTEC has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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TTEC Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into TTEC ROI
TTEC's ROI score was rated highest by customers ages 41-45, and rated lowest by Asian or Pacific Islander customers.
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Ranked TTEC ROI the Highest
Ranked TTEC ROI the Lowest
TTEC ROI Score by Gender
TTEC's ROI score was rated 3.4 by Female customers on Comparably.
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Female
3.4/5
Male
N/A
TTEC ROI Score by Ethnicity
TTEC's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
TTEC ROI Score by Age
TTEC's ROI score was rated 3.7 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.7 | 41-45 | 3.7 |
TTEC ROI Score by Industry
TTEC's ROI score was rated 2.7 stars by Tech industry customers.
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TTEC Pricing vs. Competitors
Compared to its competitors, TTEC's ROI score is rated right below Foundever.
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TTEC Customer Satisfaction (CSAT)
TTEC Customer Satisfaction (CSAT) Score
43 / 100
TTEC has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
4%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
14%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into TTEC Customer Satisfaction
TTEC's Customer Satisfaction score was rated highest by customers ages 41-45.
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Ranked TTEC Customer Satisfaction the Highest
TTEC Customer Satisfaction Score by Gender
TTEC's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
TTEC Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
TTEC's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
TTEC Customer Satisfaction Score by Age
TTEC's Customer Satisfaction score was rated 75 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 75% |
TTEC Customer Satisfaction Score by Industry
TTEC's Customer Satisfaction score was rated 67 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "TTEC Customer Satisfaction Score by Industry",
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}TTEC Customer Satisfaction vs. Competitors
Compared to its competitors, TTEC's Customer Satisfaction score is rated right below Concentrix.
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TTEC Customer Service
3.1/5
TTEC has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About TTEC's Customer Service
Address
100 Congress Ave., Austin, TX 78701
Website
http://www.ttec.com
Phone Number
+1-800-835-3832
TTEC's Social Links
Quick Insights into TTEC Customer Service
TTEC's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Asian or Pacific Islander customers.
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Ranked TTEC Customer Service the Highest
Ranked TTEC Customer Service the Lowest
TTEC Customer Service Score by Gender
TTEC's Customer Service score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
TTEC Customer Service Score by Ethnicity
TTEC's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of TTEC.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
TTEC Customer Service Score by Age
TTEC's Customer Service score was rated 3.9 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.9 | 41-45 | 3.9 |
TTEC Customer Service Score by Industry
TTEC's Customer Service score was rated 2.7 stars by Tech industry customers.
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TTEC Customer Service vs. Competitors
Compared to its competitors, TTEC's Customer Service score is rated right below Foundever.
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TTEC as an Employer
4.5/5
TTEC has a 4.5/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
TTEC scored a -10 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of TTEC would recommend the brand to a friend. ENPS measures how likely TTEC employees would recommend working at TTEC to a friend.
Net Promoter Score
-10
NPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 54% | Promoters |
|---|---|
| 20% | Passive |
| 26% | Detractors |
