0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Minacs
Marketing or Exec? Claim Your Free Account
About Minacs' Brand
Minacs provides business process outsourcing. Among its major competitors, Minacs is ranked in 4th place for NPS while Infosys is 1st, and Genpact is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
5/5
Customer Service
Minacs Ranking
- #3 / 4 of its competitors
Minacs NPS
Minacs's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Minacs's customers would recommend using the product based on a scale of -100 to 100.
Minacs Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Minacs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 0 | Sep 2023 | 0 |
How Other Brands Compare
Minacs is ranked third for NPS among its competitors. Infosys and Genpact come in first and second, with Foundever coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Minacs Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Minacs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Minacs Customer Loyalty vs. Competitors
Compared to its competitors, Minacs's Customer Loyalty score is rated right above Infosys.
Unlock Minacs Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Minacs Customer Loyalty vs. Competitors data and gain insights into your customers today.
Minacs Product Quality
5/5
Minacs has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Minacs' overall Product Quality score rated by its users and customers.
Minacs Product Information
Minacs’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://minacs.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Small Business Services
Minacs Product Quality vs. Competitors
Compared to its competitors, Minacs's Product Quality score is rated right above Infosys.
Unlock Minacs Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Minacs Product Quality vs. Competitors data and gain insights into your customers today.
Minacs Pricing
Minacs ROI & Value For Money
4/5
Minacs has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Minacs' overall ROI score rated by its users and customers.
Minacs Pricing vs. Competitors
Compared to its competitors, Minacs's ROI score is rated right above Infosys.
Unlock Minacs ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Minacs ROI vs. Competitors data and gain insights into your customers today.
Minacs Customer Satisfaction (CSAT)
Minacs Customer Satisfaction (CSAT) Score
100 / 100
Minacs has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Minacs Customer Satisfaction vs. Competitors
Compared to its competitors, Minacs's Customer Satisfaction score is rated right above Infosys.
Unlock Minacs Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Minacs Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Minacs Customer Service
5/5
Minacs has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Minacs' overall Customer Service score rated by its users and customers.
About Minacs's Customer Service
Address
1189 Colonel Sam Drive, Bellandur, Ottawa, OH
Website
http://minacs.com/
Phone Number
416-380-3800
Minacs Customer Service vs. Competitors
Compared to its competitors, Minacs's Customer Service score is rated right above Infosys.
Unlock Minacs Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Minacs Customer Service vs. Competitors data and gain insights into your customers today.
Minacs as an Employer
3.5/5
Minacs has a 3.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Minacs scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Minacs would recommend the brand to a friend. ENPS measures how likely Minacs employees would recommend working at Minacs to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
