12
NPS
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Genpact
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About Genpact's Brand
Genpact is a global professional services firm that makes business transformation real Among its major competitors, Genpact is ranked in 7th place for NPS while SPi Global is 1st, and Wipro Limited is 2nd.Their current market cap is $8.01B
Brand at a Glance
80%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Genpact Ranking
- #3 / 4 of its competitors
Genpact NPS
Genpact's Net Promoter Score (NPS) is a 12 with 46% Promoters, 20% Passives, and 34% Detractors. Net Promoter Score tracks whether Genpact's customers would recommend using the product based on a scale of -100 to 100.
Genpact Overall NPS
| 46% | Promoters |
|---|---|
| 20% | Passives |
| 34% | Detractors |
Genpact NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 24 | Jul 2022 | 24 |
Dec 2022 27 | Dec 2022 | 27 |
Feb 2023 24 | Feb 2023 | 24 |
Mar 2023 20 | Mar 2023 | 20 |
Apr 2023 23 | Apr 2023 | 23 |
Dec 2023 24 | Dec 2023 | 24 |
Feb 2024 20 | Feb 2024 | 20 |
Mar 2024 16 | Mar 2024 | 16 |
Jul 2024 18 | Jul 2024 | 18 |
Dec 2024 15 | Dec 2024 | 15 |
Jan 2025 13 | Jan 2025 | 13 |
Feb 2025 12 | Feb 2025 | 12 |
How Other Brands Compare
Genpact is ranked third for NPS among its competitors. Accenture and Infosys come in first and second, with Cognizant Technology Solutions coming in at #4. Among those competitors, it is the lowest valued company behind Accenture.
Genpact |  Accenture |  Cognizant Technology Solutions |  Infosys | |
| Global Ranking | #- | #124 | #423 | #502 |
| NPS | 12 | 20 | 5 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $8.01B | $168.12B | $26.75B | $80.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Genpact NPS by Gender
Genpact's NPS was rated -34 by Male customers on Comparably.
Male
-34
Genpact's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Genpact's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Genpact NPS vs. Competitors
Compared to its competitors, Genpact's NPS is rated right above Cognizant Technology Solutions, and is preceded by Serco.
| COMPANY | NPS Score | |
|---|---|---|
 | SPi Global | 45 |
 | Wipro Limited | 28 |
 | TCS (Tata Consultancy Services) | 23 |
| Accenture | 20 |
| Infosys | 15 |
 | Serco | 13 |
| Genpact | 12 |
| Cognizant Technology Solutions | 5 |
 | Aon Hewitt | 4 |
Genpact Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Genpact users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Genpact Customer Loyalty Score by Gender
Genpact's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Genpact Customer Loyalty vs. Competitors
Compared to its competitors, Genpact's Customer Loyalty score is rated right above Accenture, and is preceded by Aon Hewitt.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Serco | 93% |
| Wipro Limited | 85% |
| SPi Global | 83% |
| TCS (Tata Consultancy Services) | 83% |
| Infosys | 82% |
| Cognizant Technology Solutions | 82% |
| Aon Hewitt | 81% |
| Genpact | 80% |
| Accenture | 71% |
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Genpact Product Quality
3.4/5
Genpact has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Genpact Product Information
Genpact’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.genpact.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Small Business Services
Quick Insights into Genpact Product Quality
Genpact's Product Quality score was rated highest by Male customers.
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Ranked Genpact Product Quality the Highest
Genpact Product Quality Score by Gender
Genpact's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Genpact Product Quality vs. Competitors
Compared to its competitors, Genpact's Product Quality score is rated right above Cognizant Technology Solutions, and is preceded by Infosys.
| COMPANY | Product Quality Score | |
|---|---|---|
| SPi Global | 3.9/5 |
| Wipro Limited | 3.9/5 |
| Serco | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Accenture | 3.7/5 |
| Infosys | 3.7/5 |
| Genpact | 3.4/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Aon Hewitt | 3.3/5 |
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Genpact Pricing
Genpact ROI & Value For Money
3.4/5
Genpact has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Genpact ROI
Genpact's ROI score was rated highest by Male customers.
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Ranked Genpact ROI the Highest
Genpact ROI Score by Gender
Genpact's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Genpact Pricing vs. Competitors
Compared to its competitors, Genpact's ROI score is rated right above Aon Hewitt, and is preceded by Cognizant Technology Solutions.
| COMPANY | Pricing Score | |
|---|---|---|
| Wipro Limited | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Accenture | 3.6/5 |
| SPi Global | 3.6/5 |
| Serco | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Genpact | 3.4/5 |
| Aon Hewitt | 3.1/5 |
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Genpact Customer Satisfaction (CSAT)
Genpact Customer Satisfaction (CSAT) Score
58 / 100
Genpact has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
16%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Genpact Customer Satisfaction vs. Competitors
Compared to its competitors, Genpact's Customer Satisfaction score is rated right above SPi Global, and is preceded by Cognizant Technology Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wipro Limited | 83% |
| Serco | 80% |
| Infosys | 77% |
| TCS (Tata Consultancy Services) | 75% |
| Accenture | 75% |
| Cognizant Technology Solutions | 64% |
| Genpact | 58% |
| SPi Global | 57% |
| Aon Hewitt | 20% |
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Genpact Customer Service
3.5/5
Genpact has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Genpact's Customer Service
Address
105 Madison Avenue, Second Floor, New York City, NY 10016
Website
https://www.genpact.com/
Genpact's Social Links
Quick Insights into Genpact Customer Service
Genpact's Customer Service score was rated highest by Male customers.
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Ranked Genpact Customer Service the Highest
Genpact Customer Service Score by Gender
Genpact's Customer Service score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Genpact Customer Service vs. Competitors
Compared to its competitors, Genpact's Customer Service score is rated right above Cognizant Technology Solutions, and is preceded by Serco.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wipro Limited | 4/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Accenture | 3.8/5 |
| Infosys | 3.8/5 |
| SPi Global | 3.6/5 |
| Serco | 3.5/5 |
| Genpact | 3.5/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Aon Hewitt | 3.3/5 |
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Genpact as an Employer
4.5/5
Genpact has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Genpact scored a 12 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Genpact would recommend the brand to a friend. ENPS measures how likely Genpact employees would recommend working at Genpact to a friend.
Net Promoter Score
12
NPS Score
| 46% | Promoters |
|---|---|
| 20% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 55% | Promoters |
|---|---|
| 26% | Passive |
| 19% | Detractors |
