28
NPS
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Ranked
#135
Business and Consumer Services Brands
Brand Page
Wipro Limited
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Wipro Limited is ranked #135 in Business and Consumer Services Brands
Wipro Limited is ranked #135 in Business and Consumer Services Brands
About Wipro Limited's Brand
We help customers do business better by leveraging our industry-wide experience, deep technology expertise and comprehensive portfolio of services. Wipro Limited’s brand is ranked #726 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Wipro Limited. When compared to other organizations within the Business and Consumer Services industry, Wipro Limited is ranked #135. Among its major competitors, Wipro Limited is ranked in 2nd place for NPS while Tech Mahindra is 1st, and Infosys is 3rd. Overall, Wipro Limited has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $16.33B
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Wipro Limited Ranking
- #135 in Business and Consumer Services
- #2 / 4 of its competitors
Wipro Limited NPS
Wipro Limited's Net Promoter Score (NPS) is a 28 with 54% Promoters, 20% Passives, and 26% Detractors. Net Promoter Score tracks whether Wipro Limited's customers would recommend using the product based on a scale of -100 to 100.
Wipro Limited Overall NPS
| 54% | Promoters |
|---|---|
| 20% | Passives |
| 26% | Detractors |
Wipro Limited NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 28 | Oct 2024 | 28 |
Nov 2024 28 | Nov 2024 | 28 |
Feb 2025 28 | Feb 2025 | 28 |
Mar 2025 29 | Mar 2025 | 29 |
Apr 2025 27 | Apr 2025 | 27 |
May 2025 29 | May 2025 | 29 |
Jun 2025 29 | Jun 2025 | 29 |
Jul 2025 29 | Jul 2025 | 29 |
Aug 2025 29 | Aug 2025 | 29 |
Oct 2025 29 | Oct 2025 | 29 |
Dec 2025 27 | Dec 2025 | 27 |
Jan 2026 29 | Jan 2026 | 29 |
How Other Brands Compare
Wipro Limited is ranked second for NPS among its competitors. Tech Mahindra and Infosys come in first and third, with Cognizant Technology Solutions coming in at #4. Among those competitors, it is the lowest valued company behind Infosys.
Wipro Limited |  Cognizant Technology Solutions |  Infosys |  Tech Mahindra | |
| Global Ranking | #726 | #423 | #502 | #- |
| NPS | 28 | 5 | 15 | 29 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $16.33B | $26.75B | $80.98B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wipro Limited NPS by Gender
Female customers rated Wipro Limited's NPS 8 points higher than Male customers.
Male
17
Wipro Limited's NPS was rated 17 by Male customers on Comparably.
41%
Promoters
35%
Passives
24%
Detractors
Female
25
Wipro Limited's NPS was rated 25 by Female customers on Comparably.
40%
Promoters
45%
Passives
15%
Detractors
Wipro Limited NPS by Ethnicity
Wipro Limited's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Asian or Pacific Islander -5 | Asian or Pacific Islander | -5 |
Other 45 | Other | 45 |
Wipro Limited NPS by Age
Wipro Limited's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Wipro Limited NPS by Usage
Wipro Limited's NPS was rated the highest by customers who have used Wipro Limited's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 10 | Less than 1 Year | 10 |
1 to 2 Years 55 | 1 to 2 Years | 55 |
2 to 5 Years 6 | 2 to 5 Years | 6 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 60 | Over 10 Years | 60 |
Wipro Limited NPS vs. Competitors
Compared to its competitors, Wipro Limited's NPS is rated right above Infosys, and is preceded by Tech Mahindra.
| COMPANY | NPS Score | |
|---|---|---|
| Tech Mahindra | 29 |
| Wipro Limited | 28 |
| Infosys | 15 |
| Cognizant Technology Solutions | 5 |
 | HCLTech | 3 |
 | Tata Interactive System | N/A |
Wipro Limited Customer Reviews
Out of the 8 Wipro Limited customer reviews 8 were positive and 0 were constructive. Wipro Limited customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Wipro Limited Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Wipro Limited users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Wipro Limited Customer Loyalty Score by Gender
Female customers rated Wipro Limited's Customer Loyalty score 12% higher than Male customers.
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Male
84%
Yes
Female
96%
Yes
Wipro Limited Customer Loyalty Score by Ethnicity
Wipro Limited's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wipro Limited.
64
out of 100
Caucasian
88
out of 100
Asian or Pacific Islander
90
out of 100
Other
Wipro Limited Customer Loyalty Score by Age
Wipro Limited's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 83% | 18-25 | 83% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 55% | 36-40 | 55% |
41-45 100% | 41-45 | 100% |
46-50 55% | 46-50 | 55% |
51-55 100% | 51-55 | 100% |
Wipro Limited Customer Loyalty Score by Usage
Wipro Limited's Customer Loyalty score was rated the highest by customers who have used Wipro Limited's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Wipro Limited Customer Loyalty Score by Industry
Wipro Limited's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.
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Wipro Limited Customer Loyalty vs. Competitors
Compared to its competitors, Wipro Limited's Customer Loyalty score is rated right above Tech Mahindra.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wipro Limited | 85% |
| Tech Mahindra | 82% |
| Infosys | 82% |
| Cognizant Technology Solutions | 82% |
| HCLTech | 78% |
| Tata Interactive System | N/A |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Wipro Limited's Customer Loyalty score is rated right above Visa, and is preceded by USAA.
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Wipro Limited Product Quality
3.9/5
Wipro Limited has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Wipro Limited Product Information
Wipro Limited’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Wipro Limited's product the highest. Reviewers from the Banking and Financial Services industry rated Wipro Limited the lowest at 3.
- Website
- http://www.wipro.com/
- Company Size
- 10,000+ Employees
Industry
Business and Consumer Services
Quick Insights into Wipro Limited Product Quality
Wipro Limited's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 46-50.
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Ranked Wipro Limited Product Quality the Highest
Ranked Wipro Limited Product Quality the Lowest
Wipro Limited Product Quality Score by Gender
Female customers rated Wipro Limited's Product Quality score 0.3 stars higher than Male customers.
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Male
3.9/5
Female
4.2/5
Wipro Limited Product Quality Score by Ethnicity
Wipro Limited's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 4.3 | Other | 4.3 |
Wipro Limited Product Quality Score by Age
Wipro Limited's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4 | 26-30 | 4 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3 | 36-40 | 3 |
41-45 3.9 | 41-45 | 3.9 |
46-50 2.6 | 46-50 | 2.6 |
51-55 4.3 | 51-55 | 4.3 |
Wipro Limited Product Quality Score by Usage
Wipro Limited's Product Quality score was rated the highest by customers who have used Wipro Limited's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Wipro Limited Product Quality Score by Industry
Wipro Limited's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.
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Wipro Limited Product Quality vs. Competitors
Compared to its competitors, Wipro Limited's Product Quality score is rated right above Tech Mahindra.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wipro Limited | 3.9/5 |
| Tech Mahindra | 3.9/5 |
| Infosys | 3.7/5 |
| HCLTech | 3.7/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Tata Interactive System | N/A |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Wipro Limited's Product Quality score is rated right above Accenture, and is preceded by Bloomberg.
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Wipro Limited Pricing
Wipro Limited ROI & Value For Money
3.8/5
Wipro Limited has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Wipro Limited Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Wipro Limited.
Quick Insights into Wipro Limited ROI
Wipro Limited's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Wipro Limited ROI the Highest
Ranked Wipro Limited ROI the Lowest
Wipro Limited ROI Score by Gender
Female customers rated Wipro Limited's ROI score 0.6 stars higher than Male customers.
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Male
3.5/5
Female
4.1/5
Wipro Limited ROI Score by Ethnicity
Wipro Limited's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.5 | Caucasian | 4.5 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 3.9 | Other | 3.9 |
Wipro Limited ROI Score by Age
Wipro Limited's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.8 | 26-30 | 3.8 |
31-35 4.1 | 31-35 | 4.1 |
36-40 2.7 | 36-40 | 2.7 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3 | 46-50 | 3 |
51-55 4 | 51-55 | 4 |
Wipro Limited ROI Score by Usage
Wipro Limited's ROI score was rated the highest by customers who have used Wipro Limited's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Wipro Limited ROI Score by Industry
Wipro Limited's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.
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Wipro Limited Pricing vs. Competitors
Compared to its competitors, Wipro Limited's ROI score is rated right above Infosys, and is preceded by Tech Mahindra.
| COMPANY | Pricing Score | |
|---|---|---|
| Tech Mahindra | 3.8/5 |
| Wipro Limited | 3.8/5 |
| Infosys | 3.7/5 |
| HCLTech | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Tata Interactive System | N/A |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Wipro Limited's ROI score is rated right above Accenture, and is preceded by Bloomberg.
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Wipro Limited Customer Satisfaction (CSAT)
Wipro Limited Customer Satisfaction (CSAT) Score
83 / 100
Wipro Limited has an overall Customer Satisfaction score of 83 rated by its users and customers.
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Very Satisfied
42%
Satisfied
41%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
3%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Wipro Limited Customer Satisfaction
Wipro Limited's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used Wipro Limited's products/services for 5 to 10 Years.
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Ranked Wipro Limited Customer Satisfaction the Highest
Ranked Wipro Limited Customer Satisfaction the Lowest
Wipro Limited Customer Satisfaction Score by Gender
Female customers rated Wipro Limited's Customer Satisfaction score 9 points higher than Male customers.
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80 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 4% | |
Very Dissatisfied | 12% |
89 / 100
FemaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 45% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Wipro Limited Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Wipro Limited's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Wipro Limited's Customer Satisfaction (CSAT) score was rated 81% according to Asian or Pacific Islander users and customers.
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81 / 100
Very Satisfied
38%
Satisfied
43%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
9%
CSAT according to Other
Wipro Limited's Customer Satisfaction (CSAT) score was rated 83% according to Other users and customers.
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83 / 100
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
6%
Wipro Limited Customer Satisfaction Score by Age
Wipro Limited's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 79% | |||||||||||||||
| 26-30 | 89% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 51-55 | 100% |
Wipro Limited Customer Satisfaction Score by Usage
Wipro Limited's Customer Satisfaction score was rated the highest by customers who have used Wipro Limited's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Wipro Limited Customer Satisfaction Score by Industry
Wipro Limited's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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}Wipro Limited Customer Satisfaction vs. Competitors
Compared to its competitors, Wipro Limited's Customer Satisfaction score is rated right above Infosys.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wipro Limited | 83% |
| Infosys | 77% |
| Tech Mahindra | 76% |
| HCLTech | 74% |
| Cognizant Technology Solutions | 64% |
| Tata Interactive System | 0% |
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Wipro Limited's Customer Satisfaction score is rated right above Visa.
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Wipro Limited Customer Service
4/5
Wipro Limited has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Wipro Limited's Customer Service
Address
Mountain View, CA
Website
http://www.wipro.com/
Phone Number
+91 (80) 28440011
Wipro Limited's Social Links
Quick Insights into Wipro Limited Customer Service
Wipro Limited's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Wipro Limited Customer Service the Highest
Ranked Wipro Limited Customer Service the Lowest
Wipro Limited Customer Service Score by Gender
Female customers rated Wipro Limited's Customer Service score 0.4 stars higher than Male customers.
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Male
3.7/5
Female
4.1/5
Wipro Limited Customer Service Score by Ethnicity
Wipro Limited's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.9 | Other | 3.9 |
Wipro Limited Customer Service Score by Age
Wipro Limited's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.7 | 26-30 | 3.7 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.2 | 36-40 | 3.2 |
41-45 3.9 | 41-45 | 3.9 |
46-50 3 | 46-50 | 3 |
51-55 4.1 | 51-55 | 4.1 |
Wipro Limited Customer Service Score by Usage
Wipro Limited's Customer Service score was rated the highest by customers who have used Wipro Limited's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Wipro Limited Customer Service Score by Industry
Wipro Limited's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.
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Wipro Limited Customer Service vs. Competitors
Compared to its competitors, Wipro Limited's Customer Service score is rated right above Tech Mahindra.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wipro Limited | 4/5 |
| Tech Mahindra | 3.8/5 |
| Infosys | 3.8/5 |
| HCLTech | 3.7/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Tata Interactive System | N/A |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Wipro Limited's Customer Service score is rated right above Visa.
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Wipro Limited as an Employer
4.0/5
Wipro Limited has a 4.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Wipro Limited scored a 28 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Wipro Limited would recommend the brand to a friend. ENPS measures how likely Wipro Limited employees would recommend working at Wipro Limited to a friend.
Net Promoter Score
28
NPS Score
| 54% | Promoters |
|---|---|
| 20% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 45% | Promoters |
|---|---|
| 23% | Passive |
| 32% | Detractors |
Global Ranking Snapshot
Wipro Limited is ranked #726 in the Global Top 100 Brands. It ranks just behind MLB Network and just ahead of Herbalife.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
724 |  | Anthropologie |  | David McCreight | Retail |
725 |  | MLB Network |  | Media and Entertainment | |
726 | | Wipro Limited | | Thierry Delaporte | Business and Consumer Services |
727 |  | Herbalife |  | John Agwunobi | Health and Wellness |
728 |  | IntouchCX |  | Mitul Kotecha and Shane Kozlowich | Tech |
729 |  | BlackCamel Energy Ltd |  | Alaba Joseph Olajide | Energy and Manufacturing |
730 |  | Ezappsolution |  | Gourav Shandilya | Tech |
Business and Consumer Services Ranking Snapshot
Wipro Limited is ranked #135 in the Business and Consumer Services Industry. It ranks just behind BTS and just ahead of DPR Construction.
| RANK | COMPANY | Location | |
|---|---|---|---|
133 |  | Driveline Retail Merchandising | Coppell, TX |
134 |  | BTS | Stockholm, ME |
135 | | Wipro Limited | Mountain View, CA |
136 |  | DPR Construction | Redwood City, CA |
137 |  | Nu Skin Enterprises | Provo, UT |
138 |  | Ipsos | |
139 |  | Coalition Technologies | Los Angeles, CA |
