29
NPS
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Tech Mahindra
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About Tech Mahindra's Brand
Among its major competitors, Tech Mahindra is ranked in 2nd place for NPS while Mahindra & Mahindra is 1st, and Wipro Limited is 3rd.
Brand at a Glance
82%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Tech Mahindra Ranking
- #2 / 4 of its competitors
Tech Mahindra NPS
Tech Mahindra's Net Promoter Score (NPS) is a 29 with 57% Promoters, 15% Passives, and 28% Detractors. Net Promoter Score tracks whether Tech Mahindra's customers would recommend using the product based on a scale of -100 to 100.
Tech Mahindra Overall NPS
| 57% | Promoters |
|---|---|
| 15% | Passives |
| 28% | Detractors |
Tech Mahindra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 31 | Jun 2024 | 31 |
Jul 2024 31 | Jul 2024 | 31 |
Aug 2024 29 | Aug 2024 | 29 |
Sep 2024 30 | Sep 2024 | 30 |
Nov 2024 30 | Nov 2024 | 30 |
Dec 2024 30 | Dec 2024 | 30 |
Jan 2025 30 | Jan 2025 | 30 |
Feb 2025 28 | Feb 2025 | 28 |
Apr 2025 28 | Apr 2025 | 28 |
May 2025 28 | May 2025 | 28 |
Aug 2025 30 | Aug 2025 | 30 |
Oct 2025 28 | Oct 2025 | 28 |
How Other Brands Compare
Tech Mahindra is ranked second for NPS among its competitors. Mahindra & Mahindra and Wipro Limited come in first and third, with Infosys coming in at #4.
Tech Mahindra |  Infosys |  Wipro Limited |  Mahindra & Mahindra | |
| Global Ranking | #- | #502 | #726 | #- |
| NPS | 29 | 15 | 28 | 36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $80.98B | $16.33B | $972.55M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tech Mahindra NPS by Gender
Male customers rated Tech Mahindra's NPS 2 points higher than Female customers.
Male
35
Tech Mahindra's NPS was rated 35 by Male customers on Comparably.
61%
Promoters
13%
Passives
26%
Detractors
Female
33
Tech Mahindra's NPS was rated 33 by Female customers on Comparably.
57%
Promoters
19%
Passives
24%
Detractors
Tech Mahindra NPS by Ethnicity
Tech Mahindra's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
African American/Black 67 | African American/Black | 67 |
Asian or Pacific Islander 42 | Asian or Pacific Islander | 42 |
Other 43 | Other | 43 |
Tech Mahindra NPS by Age
Tech Mahindra's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Tech Mahindra NPS by Usage
Tech Mahindra's NPS was rated the highest by customers who have used Tech Mahindra's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 48 | Less than 1 Year | 48 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
Tech Mahindra NPS vs. Competitors
Compared to its competitors, Tech Mahindra's NPS is rated right above Wipro Limited, and is preceded by Mahindra & Mahindra.
| COMPANY | NPS Score | |
|---|---|---|
| Mahindra & Mahindra | 36 |
| Tech Mahindra | 29 |
| Wipro Limited | 28 |
 | TCS (Tata Consultancy Services) | 23 |
| Infosys | 15 |
 | Hexaware Technologies | 11 |
 | HCLTech | 3 |
Tech Mahindra Customer Reviews
Out of the 8 Tech Mahindra customer reviews 7 were positive and 1 was constructive. Tech Mahindra customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Tech Mahindra Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Tech Mahindra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tech Mahindra Customer Loyalty Score by Gender
Female customers rated Tech Mahindra's Customer Loyalty score 6% higher than Male customers.
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Male
85%
Yes
Female
91%
Yes
Tech Mahindra Customer Loyalty Score by Ethnicity
Tech Mahindra's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Tech Mahindra.
78
out of 100
Caucasian
70
out of 100
African American/Black
96
out of 100
Asian or Pacific Islander
87
out of 100
Other
Tech Mahindra Customer Loyalty Score by Age
Tech Mahindra's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 96% | 18-25 | 96% |
26-30 87% | 26-30 | 87% |
31-35 80% | 31-35 | 80% |
36-40 87% | 36-40 | 87% |
41-45 100% | 41-45 | 100% |
Tech Mahindra Customer Loyalty Score by Usage
Tech Mahindra's Customer Loyalty score was rated the highest by customers who have used Tech Mahindra's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Tech Mahindra Customer Loyalty Score by Industry
Tech Mahindra's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Tech Mahindra Customer Loyalty vs. Competitors
Compared to its competitors, Tech Mahindra's Customer Loyalty score is rated right above Infosys, and is preceded by Hexaware Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wipro Limited | 85% |
| TCS (Tata Consultancy Services) | 83% |
| Hexaware Technologies | 83% |
| Tech Mahindra | 82% |
| Infosys | 82% |
| HCLTech | 78% |
| Mahindra & Mahindra | 76% |
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Tech Mahindra Product Quality
3.9/5
Tech Mahindra has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Tech Mahindra Product Information
Tech Mahindra’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Tech Mahindra's product the highest. Reviewers from the Aerospace and Aviation industry rated Tech Mahindra the lowest at 1.6.
- Website
- http://www.techmahindra.com
- Company Size
- 10,000+ Employees
Industry
Tech
Quick Insights into Tech Mahindra Product Quality
Tech Mahindra's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Tech Mahindra Product Quality the Highest
Ranked Tech Mahindra Product Quality the Lowest
Tech Mahindra Product Quality Score by Gender
Male customers rated Tech Mahindra's Product Quality score 0.1 stars higher than Female customers.
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Male
4/5
Female
3.9/5
Tech Mahindra Product Quality Score by Ethnicity
Tech Mahindra's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.3 | Other | 4.3 |
Tech Mahindra Product Quality Score by Age
Tech Mahindra's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3 | 41-45 | 3 |
Tech Mahindra Product Quality Score by Usage
Tech Mahindra's Product Quality score was rated the highest by customers who have used Tech Mahindra's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Tech Mahindra Product Quality Score by Industry
Tech Mahindra's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Tech Mahindra Product Quality vs. Competitors
Compared to its competitors, Tech Mahindra's Product Quality score is rated right above Mahindra & Mahindra, and is preceded by Wipro Limited.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wipro Limited | 3.9/5 |
| Tech Mahindra | 3.9/5 |
| Mahindra & Mahindra | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| HCLTech | 3.7/5 |
| Hexaware Technologies | 3.5/5 |
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Tech Mahindra Pricing
Tech Mahindra ROI & Value For Money
3.8/5
Tech Mahindra has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Tech Mahindra Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Tech Mahindra.
Quick Insights into Tech Mahindra ROI
Tech Mahindra's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Tech Mahindra ROI the Highest
Ranked Tech Mahindra ROI the Lowest
Tech Mahindra ROI Score by Gender
Male customers rated Tech Mahindra's ROI score 0.1 stars higher than Female customers.
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Male
4.1/5
Female
4/5
Tech Mahindra ROI Score by Ethnicity
Tech Mahindra's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.2 | Other | 4.2 |
Tech Mahindra ROI Score by Age
Tech Mahindra's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4 | 26-30 | 4 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4 | 36-40 | 4 |
41-45 4 | 41-45 | 4 |
Tech Mahindra ROI Score by Usage
Tech Mahindra's ROI score was rated the highest by customers who have used Tech Mahindra's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Tech Mahindra ROI Score by Industry
Tech Mahindra's ROI score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Tech Mahindra Pricing vs. Competitors
Compared to its competitors, Tech Mahindra's ROI score is rated right above Wipro Limited, and is preceded by Mahindra & Mahindra.
| COMPANY | Pricing Score | |
|---|---|---|
| Mahindra & Mahindra | 4.2/5 |
| Tech Mahindra | 3.8/5 |
| Wipro Limited | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Hexaware Technologies | 3.6/5 |
| HCLTech | 3.6/5 |
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Tech Mahindra Customer Satisfaction (CSAT)
Tech Mahindra Customer Satisfaction (CSAT) Score
76 / 100
Tech Mahindra has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Tech Mahindra Customer Satisfaction
Tech Mahindra's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Tech Mahindra Customer Satisfaction the Highest
Ranked Tech Mahindra Customer Satisfaction the Lowest
Tech Mahindra Customer Satisfaction Score by Gender
Male customers rated Tech Mahindra's Customer Satisfaction score 16 points higher than Female customers.
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85 / 100
MaleVery Satisfied | 62% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 4% | |
Very Dissatisfied | 3% |
69 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 21% | |
Dissatisfied | 5% | |
Very Dissatisfied | 5% |
Tech Mahindra Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Tech Mahindra's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to African American/Black
Tech Mahindra's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Tech Mahindra's Customer Satisfaction (CSAT) score was rated 79% according to Asian or Pacific Islander users and customers.
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79 / 100
Very Satisfied
53%
Satisfied
26%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
5%
Very Dissatisfied
0%
CSAT according to Other
Tech Mahindra's Customer Satisfaction (CSAT) score was rated 84% according to Other users and customers.
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84 / 100
Very Satisfied
58%
Satisfied
26%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
0%
Tech Mahindra Customer Satisfaction Score by Age
Tech Mahindra's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 95% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 80% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 34% |
Tech Mahindra Customer Satisfaction Score by Usage
Tech Mahindra's Customer Satisfaction score was rated the highest by customers who have used Tech Mahindra's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Tech Mahindra Customer Satisfaction Score by Industry
Tech Mahindra's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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}Tech Mahindra Customer Satisfaction vs. Competitors
Compared to its competitors, Tech Mahindra's Customer Satisfaction score is rated right above TCS (Tata Consultancy Services), and is preceded by Infosys.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mahindra & Mahindra | 88% |
| Hexaware Technologies | 84% |
| Wipro Limited | 83% |
| Infosys | 77% |
| Tech Mahindra | 76% |
| TCS (Tata Consultancy Services) | 75% |
| HCLTech | 74% |
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Tech Mahindra Customer Service
3.8/5
Tech Mahindra has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Tech Mahindra's Customer Service
Address
San Mateo, CA 75093
Website
http://www.techmahindra.com
Tech Mahindra's Social Links
Quick Insights into Tech Mahindra Customer Service
Tech Mahindra's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Tech Mahindra Customer Service the Highest
Ranked Tech Mahindra Customer Service the Lowest
Tech Mahindra Customer Service Score by Gender
Male customers rated Tech Mahindra's Customer Service score 0.2 stars higher than Female customers.
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Male
4.1/5
Female
3.9/5
Tech Mahindra Customer Service Score by Ethnicity
Tech Mahindra's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4 | Other | 4 |
Tech Mahindra Customer Service Score by Age
Tech Mahindra's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.8 | 36-40 | 3.8 |
41-45 4 | 41-45 | 4 |
Tech Mahindra Customer Service Score by Usage
Tech Mahindra's Customer Service score was rated the highest by customers who have used Tech Mahindra's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Tech Mahindra Customer Service Score by Industry
Tech Mahindra's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Tech Mahindra Customer Service vs. Competitors
Compared to its competitors, Tech Mahindra's Customer Service score is rated right above Infosys, and is preceded by TCS (Tata Consultancy Services).
| COMPANY | Customer Service Score | |
|---|---|---|
| Mahindra & Mahindra | 4.3/5 |
| Wipro Limited | 4/5 |
| Hexaware Technologies | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Tech Mahindra | 3.8/5 |
| Infosys | 3.8/5 |
| HCLTech | 3.7/5 |
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Tech Mahindra as an Employer
3.7/5
Tech Mahindra has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Tech Mahindra scored a 29 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Tech Mahindra would recommend the brand to a friend. ENPS measures how likely Tech Mahindra employees would recommend working at Tech Mahindra to a friend.
Net Promoter Score
29
NPS Score
| 57% | Promoters |
|---|---|
| 15% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 42% | Promoters |
|---|---|
| 16% | Passive |
| 42% | Detractors |
