36
NPS
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Mahindra & Mahindra
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About Mahindra & Mahindra's Brand
Operator of a multinational products and services company. The company oversees a group of businesses with operations spanning an array of industries in more than 100 countries, including aerospace, aftermarket, agribusiness, automotive, components, construction equipment, consulting services, defense, energy, farm equipment, finance and insurance, industrial equipment, information technology, leisure and hospitality, logistics, real estate, retail and two wheelers. Among its major competitors, Mahindra & Mahindra is ranked in 3rd place for NPS while Maruti Suzuki India is 1st, and Bajaj Auto is 2nd.Their current valuation is $972.55M
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
Mahindra & Mahindra Ranking
- #1 / 4 of its competitors
Mahindra & Mahindra NPS
Mahindra & Mahindra's Net Promoter Score (NPS) is a 36 with 62% Promoters, 12% Passives, and 26% Detractors. Net Promoter Score tracks whether Mahindra & Mahindra's customers would recommend using the product based on a scale of -100 to 100.
Mahindra & Mahindra Overall NPS
| 62% | Promoters |
|---|---|
| 12% | Passives |
| 26% | Detractors |
Mahindra & Mahindra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 50 | Feb 2024 | 50 |
Mar 2024 48 | Mar 2024 | 48 |
Apr 2024 34 | Apr 2024 | 34 |
May 2024 37 | May 2024 | 37 |
Jul 2024 33 | Jul 2024 | 33 |
Oct 2024 33 | Oct 2024 | 33 |
Nov 2024 29 | Nov 2024 | 29 |
Feb 2025 34 | Feb 2025 | 34 |
Jun 2025 29 | Jun 2025 | 29 |
Sep 2025 31 | Sep 2025 | 31 |
Nov 2025 33 | Nov 2025 | 33 |
Jan 2026 34 | Jan 2026 | 34 |
How Other Brands Compare
Mahindra & Mahindra is ranked first for NPS among its competitors. Tata Motors Ltd and Ford Motor Company come in second and third, with Icahn Enterprises coming in at #4. Among those competitors, it is the lowest valued company behind Ford Motor Company.
Mahindra & Mahindra |  Ford Motor Company |  Tata Motors Ltd |  Icahn Enterprises | |
| Global Ranking | #- | #120 | #819 | #- |
| NPS | 36 | 13 | 33 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $972.55M | $45.25B | $1.92B | $11.51B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mahindra & Mahindra NPS by Gender
Mahindra & Mahindra's NPS was rated 0 by Male customers on Comparably.
Male
0
Mahindra & Mahindra's NPS was rated by Male customers on Comparably.
25%
Promoters
50%
Passives
25%
Detractors
Female
N/A
Mahindra & Mahindra's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mahindra & Mahindra NPS by Ethnicity
Mahindra & Mahindra's NPS was rated 33 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 33 | Other | 33 |
Mahindra & Mahindra NPS by Age
Mahindra & Mahindra's NPS was rated 33 points by customers ages 18-25 on Comparably.
Mahindra & Mahindra NPS by Usage
Mahindra & Mahindra's NPS was rated 33 points by customers who have used Mahindra & Mahindra's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
Mahindra & Mahindra NPS vs. Competitors
Compared to its competitors, Mahindra & Mahindra's NPS is rated right above Tata Motors Ltd, and is preceded by Bajaj Auto.
| COMPANY | NPS Score | |
|---|---|---|
 | Maruti Suzuki India | 65 |
 | Bajaj Auto | 39 |
| Mahindra & Mahindra | 36 |
| Tata Motors Ltd | 33 |
 | L&T Co. | 21 |
| Ford Motor Company | 13 |
 | SsangYong Motor Company | -100 |
Mahindra & Mahindra Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Mahindra & Mahindra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mahindra & Mahindra Customer Loyalty Score by Gender
Mahindra & Mahindra's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Mahindra & Mahindra Customer Loyalty Score by Ethnicity
Mahindra & Mahindra's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
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100
out of 100
Other
Mahindra & Mahindra Customer Loyalty Score by Age
Mahindra & Mahindra's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
Mahindra & Mahindra Customer Loyalty Score by Usage
Mahindra & Mahindra's Customer Loyalty score was rated 100% by customers who have used Mahindra & Mahindra's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mahindra & Mahindra Customer Loyalty vs. Competitors
Compared to its competitors, Mahindra & Mahindra's Customer Loyalty score is rated right above SsangYong Motor Company, and is preceded by Ford Motor Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Maruti Suzuki India | 93% |
| Bajaj Auto | 87% |
| L&T Co. | 85% |
| Tata Motors Ltd | 82% |
| Ford Motor Company | 80% |
| Mahindra & Mahindra | 76% |
| SsangYong Motor Company | 10% |
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Mahindra & Mahindra Product Quality
3.8/5
Mahindra & Mahindra has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Mahindra & Mahindra Product Information
Mahindra & Mahindra’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.mahindra.com
- Company Size
- 10,000+ Employees
Industry
Manufacturing
Quick Insights into Mahindra & Mahindra Product Quality
Mahindra & Mahindra's Product Quality score was rated highest by customers ages 18-25.
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Ranked Mahindra & Mahindra Product Quality the Highest
Mahindra & Mahindra Product Quality Score by Gender
Mahindra & Mahindra's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Mahindra & Mahindra Product Quality Score by Ethnicity
Mahindra & Mahindra's Product Quality score was rated 4.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mahindra & Mahindra.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.3 | Other | 4.3 |
Mahindra & Mahindra Product Quality Score by Age
Mahindra & Mahindra's Product Quality score was rated 4.3 stars by customers ages 18-25 on Comparably.
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0
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| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Mahindra & Mahindra Product Quality Score by Usage
Mahindra & Mahindra's Product Quality score was rated 4.3 stars by customers who have used Mahindra & Mahindra's products/services for Less than 1 Year.
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Mahindra & Mahindra Product Quality vs. Competitors
Compared to its competitors, Mahindra & Mahindra's Product Quality score is rated right above L&T Co., and is preceded by Tata Motors Ltd.
| COMPANY | Product Quality Score | |
|---|---|---|
| Maruti Suzuki India | 4.5/5 |
| Bajaj Auto | 4.1/5 |
| Tata Motors Ltd | 4.1/5 |
| Mahindra & Mahindra | 3.8/5 |
| L&T Co. | 3.7/5 |
| Ford Motor Company | 3.5/5 |
| SsangYong Motor Company | 1.5/5 |
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Mahindra & Mahindra Pricing
Mahindra & Mahindra ROI & Value For Money
4.2/5
Mahindra & Mahindra has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Quick Insights into Mahindra & Mahindra ROI
Mahindra & Mahindra's ROI score was rated highest by customers ages 18-25.
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Ranked Mahindra & Mahindra ROI the Highest
Mahindra & Mahindra ROI Score by Gender
Mahindra & Mahindra's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Mahindra & Mahindra ROI Score by Ethnicity
Mahindra & Mahindra's ROI score was rated 3.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mahindra & Mahindra.
0
1
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3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.6 | Other | 3.6 |
Mahindra & Mahindra ROI Score by Age
Mahindra & Mahindra's ROI score was rated 3.6 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
Mahindra & Mahindra ROI Score by Usage
Mahindra & Mahindra's ROI score was rated 3.6 stars by customers who have used Mahindra & Mahindra's products/services for Less than 1 Year.
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Mahindra & Mahindra Pricing vs. Competitors
Compared to its competitors, Mahindra & Mahindra's ROI score is rated right above Bajaj Auto, and is preceded by Maruti Suzuki India.
| COMPANY | Pricing Score | |
|---|---|---|
| Maruti Suzuki India | 4.4/5 |
| Mahindra & Mahindra | 4.2/5 |
| Bajaj Auto | 4.1/5 |
| Tata Motors Ltd | 3.9/5 |
| L&T Co. | 3.9/5 |
| Ford Motor Company | 3.4/5 |
| SsangYong Motor Company | 1.5/5 |
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Mahindra & Mahindra Customer Satisfaction (CSAT)
Mahindra & Mahindra Customer Satisfaction (CSAT) Score
88 / 100
Mahindra & Mahindra has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
32%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mahindra & Mahindra Customer Satisfaction
Mahindra & Mahindra's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Mahindra & Mahindra Customer Satisfaction the Highest
Mahindra & Mahindra Customer Satisfaction Score by Gender
Mahindra & Mahindra's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Mahindra & Mahindra Customer Satisfaction Score by Ethnicity
CSAT according to Other
Mahindra & Mahindra's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Mahindra & Mahindra Customer Satisfaction Score by Age
Mahindra & Mahindra's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Mahindra & Mahindra Customer Satisfaction Score by Usage
Mahindra & Mahindra's Customer Satisfaction score was rated 100 points by customers who have used Mahindra & Mahindra's products/services for Less than 1 Year.
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Mahindra & Mahindra Customer Satisfaction vs. Competitors
Compared to its competitors, Mahindra & Mahindra's Customer Satisfaction score is rated right above Bajaj Auto, and is preceded by Maruti Suzuki India.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Maruti Suzuki India | 91% |
| Mahindra & Mahindra | 88% |
| Bajaj Auto | 82% |
| Tata Motors Ltd | 82% |
| L&T Co. | 75% |
| Ford Motor Company | 62% |
| SsangYong Motor Company | 0% |
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Mahindra & Mahindra Customer Service
4.3/5
Mahindra & Mahindra has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Mahindra & Mahindra's Customer Service
Address
Gateway Building, Mumbai, 400001
Website
www.mahindra.com
Phone Number
7
Quick Insights into Mahindra & Mahindra Customer Service
Mahindra & Mahindra's Customer Service score was rated highest by customers ages 18-25.
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Ranked Mahindra & Mahindra Customer Service the Highest
Mahindra & Mahindra Customer Service Score by Gender
Mahindra & Mahindra's Customer Service score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Mahindra & Mahindra Customer Service Score by Ethnicity
Mahindra & Mahindra's Customer Service score was rated 4.1 stars by Other customers on Comparably.
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.1 | Other | 4.1 |
Mahindra & Mahindra Customer Service Score by Age
Mahindra & Mahindra's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
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0
20
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100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Mahindra & Mahindra Customer Service Score by Usage
Mahindra & Mahindra's Customer Service score was rated 4.1 stars by customers who have used Mahindra & Mahindra's products/services for Less than 1 Year.
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Mahindra & Mahindra Customer Service vs. Competitors
Compared to its competitors, Mahindra & Mahindra's Customer Service score is rated right above Bajaj Auto, and is preceded by Maruti Suzuki India.
| COMPANY | Customer Service Score | |
|---|---|---|
| Maruti Suzuki India | 4.4/5 |
| Mahindra & Mahindra | 4.3/5 |
| Bajaj Auto | 4.1/5 |
| Tata Motors Ltd | 4/5 |
| L&T Co. | 3.8/5 |
| Ford Motor Company | 3.4/5 |
| SsangYong Motor Company | 1.5/5 |
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Mahindra & Mahindra as an Employer
Consumer vs. Employees
Mahindra & Mahindra scored a 36 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Mahindra & Mahindra would recommend the brand to a friend. ENPS measures how likely Mahindra & Mahindra employees would recommend working at Mahindra & Mahindra to a friend.
Net Promoter Score
36
NPS Score
| 62% | Promoters |
|---|---|
| 12% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
