21
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
L&T Co.
Marketing or Exec? Claim Your Free Account
About L&T Co. Brand
"L&T provides technology, engineering, construction, manufacturing and financial services."
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
L&T Co. NPS
L&T Co.'s Net Promoter Score (NPS) is a 21 with 49% Promoters, 23% Passives, and 28% Detractors. Net Promoter Score tracks whether L&T Co.'s customers would recommend using the product based on a scale of -100 to 100.
L&T Co. Overall NPS
| 49% | Promoters |
|---|---|
| 23% | Passives |
| 28% | Detractors |
L&T Co. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 22 | Jul 2023 | 22 |
Aug 2023 21 | Aug 2023 | 21 |
Sep 2023 25 | Sep 2023 | 25 |
Oct 2023 28 | Oct 2023 | 28 |
Dec 2023 28 | Dec 2023 | 28 |
Jan 2024 24 | Jan 2024 | 24 |
Feb 2024 24 | Feb 2024 | 24 |
Mar 2024 25 | Mar 2024 | 25 |
Feb 2025 22 | Feb 2025 | 22 |
Oct 2025 22 | Oct 2025 | 22 |
Nov 2025 22 | Nov 2025 | 22 |
Dec 2025 21 | Dec 2025 | 21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
L&T Co. NPS by Gender
Female customers rated L&T Co.'s NPS 39 points higher than Male customers.
Male
28
L&T Co.'s NPS was rated 28 by Male customers on Comparably.
57%
Promoters
14%
Passives
29%
Detractors
Female
67
L&T Co.'s NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
L&T Co. NPS by Ethnicity
L&T Co.'s NPS was rated 55 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 55 | Asian or Pacific Islander | 55 |
L&T Co. NPS by Age
L&T Co.'s NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
L&T Co. NPS by Usage
L&T Co.'s NPS was rated the highest by customers who have used L&T Co.'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
L&T Co. Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of L&T Co. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
L&T Co. Customer Loyalty Score by Gender
Female customers rated L&T Co.'s Customer Loyalty score 13% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of L&T Co..
Male
87%
Yes
Female
100%
Yes
L&T Co. Customer Loyalty Score by Ethnicity
L&T Co.'s Customer Loyalty score was rated 92% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of L&T Co..
92
out of 100
Asian or Pacific Islander
L&T Co. Customer Loyalty Score by Age
L&T Co.'s Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of L&T Co..
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
51-55 100% | 51-55 | 100% |
L&T Co. Customer Loyalty Score by Usage
L&T Co.'s Customer Loyalty score was rated the highest by customers who have used L&T Co.'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
L&T Co. Customer Loyalty Score by Industry
L&T Co.'s Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Manufacturing and Machinery industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
L&T Co. Product Quality
3.7/5
L&T Co. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock L&T Co. overall Product Quality score rated by its users and customers.
L&T Co. Product Information
L&T Co.’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated L&T Co.'s product the highest. Reviewers from the Accounting industry rated L&T Co. the lowest at 2.3.
- Website
- http://larsentoubro.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Real Estate
Quick Insights into L&T Co. Product Quality
L&T Co.'s Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked L&T Co. Product Quality.
Ranked L&T Co. Product Quality the Highest
Ranked L&T Co. Product Quality the Lowest
L&T Co. Product Quality Score by Gender
Female customers rated L&T Co.'s Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of L&T Co..
Male
3.9/5
Female
4.3/5
L&T Co. Product Quality Score by Ethnicity
L&T Co.'s Product Quality score was rated 4.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of L&T Co..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
L&T Co. Product Quality Score by Age
L&T Co.'s Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of L&T Co..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.2 | 26-30 | 3.2 |
31-35 4.3 | 31-35 | 4.3 |
51-55 4.3 | 51-55 | 4.3 |
L&T Co. Product Quality Score by Usage
L&T Co.'s Product Quality score was rated the highest by customers who have used L&T Co.'s products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
L&T Co. Product Quality Score by Industry
L&T Co.'s Product Quality score was rated the highest by Construction industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
L&T Co. Pricing
L&T Co. ROI & Value For Money
3.9/5
L&T Co. has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock L&T Co. overall ROI score rated by its users and customers.
L&T Co. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Manufacturing and Machinery industry. The users from the Accounting industry think that they had the lowest ROI from L&T Co..
Quick Insights into L&T Co. ROI
L&T Co.'s ROI score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked L&T Co. ROI score.
Ranked L&T Co. ROI the Highest
Ranked L&T Co. ROI the Lowest
L&T Co. ROI Score by Gender
Female customers rated L&T Co.'s ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of L&T Co..
Male
3.8/5
Female
4.6/5
L&T Co. ROI Score by Ethnicity
L&T Co.'s ROI score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of L&T Co..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
L&T Co. ROI Score by Age
L&T Co.'s ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of L&T Co..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.4 | 26-30 | 3.4 |
31-35 4.6 | 31-35 | 4.6 |
51-55 3.8 | 51-55 | 3.8 |
L&T Co. ROI Score by Usage
L&T Co.'s ROI score was rated the highest by customers who have used L&T Co.'s products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
L&T Co. ROI Score by Industry
L&T Co.'s ROI score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
L&T Co. Customer Satisfaction (CSAT)
L&T Co. Customer Satisfaction (CSAT) Score
75 / 100
L&T Co. has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
40%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into L&T Co. Customer Satisfaction
L&T Co.'s Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked L&T Co. Customer Satisfaction.
Ranked L&T Co. Customer Satisfaction the Highest
Ranked L&T Co. Customer Satisfaction the Lowest
L&T Co. Customer Satisfaction Score by Gender
Female customers rated L&T Co.'s Customer Satisfaction score 24 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of L&T Co..
76 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 8% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
L&T Co. Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
L&T Co. Customer Satisfaction (CSAT) score was rated 91% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of L&T Co..
91 / 100
Very Satisfied
36%
Satisfied
55%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
9%
L&T Co. Customer Satisfaction Score by Age
L&T Co.'s Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of L&T Co..
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 51-55 | 100% |
L&T Co. Customer Satisfaction Score by Usage
L&T Co.'s Customer Satisfaction score was rated the highest by customers who have used L&T Co.'s products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
L&T Co. Customer Satisfaction Score by Industry
L&T Co.'s Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "L&T Co. Customer Satisfaction Score by Industry",
"text": "L&T Co.'s Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Accounting industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "L&T Co.'s Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Accounting",
"groupId": 495,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "L&T Co.'s Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "L&T Co.'s Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Construction",
"groupId": 510,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "L&T Co.'s Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}L&T Co. Customer Service
3.8/5
L&T Co. has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock L&T Co. overall Customer Service score rated by its users and customers.
About L&T Co.'s Customer Service
Address
New York City, NY
Website
http://larsentoubro.com/
Quick Insights into L&T Co. Customer Service
L&T Co.'s Customer Service score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Accounting industry.
Sign Up to unlock insights into how customers have ranked L&T Co. Customer Service score.
Ranked L&T Co. Customer Service the Highest
Ranked L&T Co. Customer Service the Lowest
L&T Co. Customer Service Score by Gender
Female customers rated L&T Co.'s Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of L&T Co..
Male
3.8/5
Female
4.6/5
L&T Co. Customer Service Score by Ethnicity
L&T Co.'s Customer Service score was rated 4.2 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of L&T Co..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
L&T Co. Customer Service Score by Age
L&T Co.'s Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of L&T Co..
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.4 | 26-30 | 3.4 |
31-35 4.6 | 31-35 | 4.6 |
51-55 4 | 51-55 | 4 |
L&T Co. Customer Service Score by Usage
L&T Co.'s Customer Service score was rated the highest by customers who have used L&T Co.'s products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
L&T Co. Customer Service Score by Industry
L&T Co.'s Customer Service score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
L&T Co. as an Employer
4.3/5
L&T Co. has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
L&T Co. scored a 21 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of L&T Co. would recommend the brand to a friend. ENPS measures how likely L&T Co. employees would recommend working at L&T Co. to a friend.
Net Promoter Score
21
NPS Score
| 49% | Promoters |
|---|---|
| 23% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 51% | Promoters |
|---|---|
| 18% | Passive |
| 31% | Detractors |
