39
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Bajaj Auto
Marketing or Exec? Claim Your Free Account
About Bajaj Auto's Brand
Bajaj Auto Ltd is India's leading two wheeler manufacturer.
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Bajaj Auto NPS
Bajaj Auto's Net Promoter Score (NPS) is a 39 with 64% Promoters, 11% Passives, and 25% Detractors. Net Promoter Score tracks whether Bajaj Auto's customers would recommend using the product based on a scale of -100 to 100.
Bajaj Auto Overall NPS
| 64% | Promoters |
|---|---|
| 11% | Passives |
| 25% | Detractors |
Bajaj Auto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 41 | Jul 2024 | 41 |
Aug 2024 39 | Aug 2024 | 39 |
Sep 2024 39 | Sep 2024 | 39 |
Oct 2024 38 | Oct 2024 | 38 |
Nov 2024 37 | Nov 2024 | 37 |
Dec 2024 39 | Dec 2024 | 39 |
Mar 2025 39 | Mar 2025 | 39 |
Apr 2025 38 | Apr 2025 | 38 |
May 2025 38 | May 2025 | 38 |
Jul 2025 37 | Jul 2025 | 37 |
Nov 2025 37 | Nov 2025 | 37 |
Dec 2025 39 | Dec 2025 | 39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bajaj Auto NPS by Gender
Male customers rated Bajaj Auto's NPS 49 points higher than Female customers.
Male
49
Bajaj Auto's NPS was rated 49 by Male customers on Comparably.
70%
Promoters
9%
Passives
21%
Detractors
Female
0
Bajaj Auto's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Bajaj Auto NPS by Ethnicity
Bajaj Auto's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 82 | Other | 82 |
Bajaj Auto NPS by Age
Bajaj Auto's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Bajaj Auto NPS by Usage
Bajaj Auto's NPS was rated the highest by customers who have used Bajaj Auto's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years 73 | 1 to 2 Years | 73 |
2 to 5 Years 61 | 2 to 5 Years | 61 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years 60 | Over 10 Years | 60 |
Bajaj Auto Customer Reviews
Out of the 9 Bajaj Auto customer reviews 7 were positive and 2 were constructive. Bajaj Auto customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Bajaj Auto Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Bajaj Auto users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bajaj Auto Customer Loyalty Score by Gender
Female customers rated Bajaj Auto's Customer Loyalty score 14% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Bajaj Auto.
Male
86%
Yes
Female
100%
Yes
Bajaj Auto Customer Loyalty Score by Ethnicity
Bajaj Auto's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bajaj Auto.
100
out of 100
Caucasian
79
out of 100
Asian or Pacific Islander
89
out of 100
Other
Bajaj Auto Customer Loyalty Score by Age
Bajaj Auto's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bajaj Auto.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 74% | 18-25 | 74% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
Bajaj Auto Customer Loyalty Score by Usage
Bajaj Auto's Customer Loyalty score was rated the highest by customers who have used Bajaj Auto's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Bajaj Auto Customer Loyalty Score by Industry
Bajaj Auto's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Bajaj Auto Product Quality
4.1/5
Bajaj Auto has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Bajaj Auto's overall Product Quality score rated by its users and customers.
Bajaj Auto Product Information
Bajaj Auto’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Bajaj Auto's product the highest. Reviewers from the Automotive and Transportation industry rated Bajaj Auto the lowest at 2.8.
- Website
- http://www.bajajauto.com/
- Company Size
- 10,000+ Employees
Industry
Transportation
Quick Insights into Bajaj Auto Product Quality
Bajaj Auto's Product Quality score was rated highest by Other customers, and rated lowest by customers who have used Bajaj Auto's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Bajaj Auto's Product Quality.
Ranked Bajaj Auto Product Quality the Highest
Ranked Bajaj Auto Product Quality the Lowest
Bajaj Auto Product Quality Score by Gender
Female customers rated Bajaj Auto's Product Quality score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Bajaj Auto.
Male
3.8/5
Female
3.9/5
Bajaj Auto Product Quality Score by Ethnicity
Bajaj Auto's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bajaj Auto.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 4.4 | Other | 4.4 |
Bajaj Auto Product Quality Score by Age
Bajaj Auto's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bajaj Auto.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.3 | 26-30 | 4.3 |
31-35 3.6 | 31-35 | 3.6 |
36-40 4.3 | 36-40 | 4.3 |
Bajaj Auto Product Quality Score by Usage
Bajaj Auto's Product Quality score was rated the highest by customers who have used Bajaj Auto's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Bajaj Auto Product Quality Score by Industry
Bajaj Auto's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Bajaj Auto Pricing
Bajaj Auto ROI & Value For Money
4.1/5
Bajaj Auto has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Bajaj Auto's overall ROI score rated by its users and customers.
Bajaj Auto Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Bajaj Auto.
Quick Insights into Bajaj Auto ROI
Bajaj Auto's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Bajaj Auto's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Bajaj Auto's ROI score.
Ranked Bajaj Auto ROI the Highest
Ranked Bajaj Auto ROI the Lowest
Bajaj Auto ROI Score by Gender
Female customers rated Bajaj Auto's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Bajaj Auto.
Male
4/5
Female
4.4/5
Bajaj Auto ROI Score by Ethnicity
Bajaj Auto's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bajaj Auto.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.9 | Caucasian | 4.9 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 4.4 | Other | 4.4 |
Bajaj Auto ROI Score by Age
Bajaj Auto's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Bajaj Auto.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4 | 31-35 | 4 |
36-40 4.3 | 36-40 | 4.3 |
Bajaj Auto ROI Score by Usage
Bajaj Auto's ROI score was rated the highest by customers who have used Bajaj Auto's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Bajaj Auto ROI Score by Industry
Bajaj Auto's ROI score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Bajaj Auto Customer Satisfaction (CSAT)
Bajaj Auto Customer Satisfaction (CSAT) Score
82 / 100
Bajaj Auto has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
28%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
3%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Bajaj Auto Customer Satisfaction
Bajaj Auto's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Bajaj Auto's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Bajaj Auto's Customer Satisfaction.
Ranked Bajaj Auto Customer Satisfaction the Highest
Ranked Bajaj Auto Customer Satisfaction the Lowest
Bajaj Auto Customer Satisfaction Score by Gender
Female customers rated Bajaj Auto's Customer Satisfaction score 21 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Bajaj Auto.
79 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 14% |
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Bajaj Auto Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Bajaj Auto's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bajaj Auto.
100 / 100
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Bajaj Auto's Customer Satisfaction (CSAT) score was rated 69% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bajaj Auto.
69 / 100
Very Satisfied
46%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
23%
CSAT according to Other
Bajaj Auto's Customer Satisfaction (CSAT) score was rated 93% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bajaj Auto.
93 / 100
Very Satisfied
40%
Satisfied
53%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
0%
Bajaj Auto Customer Satisfaction Score by Age
Bajaj Auto's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bajaj Auto.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 72% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 78% |
Bajaj Auto Customer Satisfaction Score by Usage
Bajaj Auto's Customer Satisfaction score was rated the highest by customers who have used Bajaj Auto's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Bajaj Auto Customer Satisfaction Score by Industry
Bajaj Auto's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Bajaj Auto Customer Satisfaction Score by Industry",
"text": "Bajaj Auto's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Bajaj Auto's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Accounting",
"groupId": 495,
"score": 89,
"stars": 0,
"csatScore": 89,
"text": "Bajaj Auto's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 89
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Bajaj Auto's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
}
]
}Bajaj Auto Customer Service
4.1/5
Bajaj Auto has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Bajaj Auto's overall Customer Service score rated by its users and customers.
About Bajaj Auto's Customer Service
Address
Bajaj Auto Ltd, Mumbai - Pune Road, Akurdi, 411035 India
Website
http://www.bajajauto.com/
Phone Number
91207473398
Quick Insights into Bajaj Auto Customer Service
Bajaj Auto's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Bajaj Auto's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Bajaj Auto's Customer Service score.
Ranked Bajaj Auto Customer Service the Highest
Ranked Bajaj Auto Customer Service the Lowest
Bajaj Auto Customer Service Score by Gender
Female customers rated Bajaj Auto's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Bajaj Auto.
Male
4/5
Female
4.1/5
Bajaj Auto Customer Service Score by Ethnicity
Bajaj Auto's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bajaj Auto.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 4.5 | Other | 4.5 |
Bajaj Auto Customer Service Score by Age
Bajaj Auto's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bajaj Auto.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4 | 31-35 | 4 |
36-40 4.3 | 36-40 | 4.3 |
Bajaj Auto Customer Service Score by Usage
Bajaj Auto's Customer Service score was rated the highest by customers who have used Bajaj Auto's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Bajaj Auto Customer Service Score by Industry
Bajaj Auto's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Bajaj Auto as an Employer
4.7/5
Bajaj Auto has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Bajaj Auto scored a 39 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of Bajaj Auto would recommend the brand to a friend. ENPS measures how likely Bajaj Auto employees would recommend working at Bajaj Auto to a friend.
Net Promoter Score
39
NPS Score
| 64% | Promoters |
|---|---|
| 11% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 59% | Promoters |
|---|---|
| 11% | Passive |
| 30% | Detractors |
