65
NPS
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Maruti Suzuki India
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About Maruti Suzuki India's Brand
They started out in 1982 in Gurgaon, Haryana. Little did the then quiet suburb of New Delhi know, that it was going to become the epicenter of the automobile revolution in India. The year marked the birth of the Maruti Suzuki factory. India turned out 40,000 cars every year. The new Maruti Suzuki 800 hit the streets to begin a whole new chapter in the Indian automobile industry. Among its major competitors, Maruti Suzuki India is ranked in 1st place for NPS while Mahindra & Mahindra is 2nd, and Tata Motors Ltd is 3rd.
Brand at a Glance
94%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.4/5
Customer Service
Maruti Suzuki India Ranking
- #1 / 4 of its competitors
Maruti Suzuki India NPS
Maruti Suzuki India's Net Promoter Score (NPS) is a 65 with 81% Promoters, 3% Passives, and 16% Detractors. Net Promoter Score tracks whether Maruti Suzuki India's customers would recommend using the product based on a scale of -100 to 100.
Maruti Suzuki India Overall NPS
| 81% | Promoters |
|---|---|
| 3% | Passives |
| 16% | Detractors |
Maruti Suzuki India NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 66 | Feb 2025 | 66 |
Mar 2025 66 | Mar 2025 | 66 |
Apr 2025 66 | Apr 2025 | 66 |
May 2025 66 | May 2025 | 66 |
Jun 2025 66 | Jun 2025 | 66 |
Jul 2025 64 | Jul 2025 | 64 |
Sep 2025 64 | Sep 2025 | 64 |
Oct 2025 66 | Oct 2025 | 66 |
Nov 2025 66 | Nov 2025 | 66 |
Dec 2025 64 | Dec 2025 | 64 |
Jan 2026 64 | Jan 2026 | 64 |
Feb 2026 64 | Feb 2026 | 64 |
How Other Brands Compare
Maruti Suzuki India is ranked first for NPS among its competitors. Mahindra & Mahindra and Tata Motors Ltd come in second and third, with RedCap Automotive Technology coming in at #4.
Maruti Suzuki India |  Tata Motors Ltd |  Mahindra & Mahindra |  RedCap Automotive Technology | |
| Global Ranking | #- | #819 | #- | #- |
| NPS | 65 | 31 | 36 | - |
| Valuation Updated every 24 hours for public companies | - | $1.92B | $972.55M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maruti Suzuki India NPS by Gender
Male customers rated Maruti Suzuki India's NPS 3 points higher than Female customers.
Male
69
Maruti Suzuki India's NPS was rated 69 by Male customers on Comparably.
83%
Promoters
3%
Passives
14%
Detractors
Female
66
Maruti Suzuki India's NPS was rated 66 by Female customers on Comparably.
83%
Promoters
0%
Passives
17%
Detractors
Maruti Suzuki India NPS by Ethnicity
Maruti Suzuki India's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 39 | Asian or Pacific Islander | 39 |
Other 80 | Other | 80 |
Maruti Suzuki India NPS by Age
Maruti Suzuki India's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Maruti Suzuki India NPS by Usage
Maruti Suzuki India's NPS was rated the highest by customers who have used Maruti Suzuki India's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 56 | 1 to 2 Years | 56 |
2 to 5 Years 92 | 2 to 5 Years | 92 |
5 to 10 Years 58 | 5 to 10 Years | 58 |
Over 10 Years 62 | Over 10 Years | 62 |
Maruti Suzuki India NPS vs. Competitors
Compared to its competitors, Maruti Suzuki India's NPS is rated right above Mahindra & Mahindra.
| COMPANY | NPS Score | |
|---|---|---|
| Maruti Suzuki India | 65 |
| Mahindra & Mahindra | 36 |
| Tata Motors Ltd | 31 |
Maruti Suzuki India Customer Reviews
Out of the 9 Maruti Suzuki India customer reviews 8 were positive and 1 was constructive. Maruti Suzuki India customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Maruti Suzuki India Customer Loyalty
94%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
94% of Maruti Suzuki India users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Maruti Suzuki India Customer Loyalty Score by Gender
Female customers rated Maruti Suzuki India's Customer Loyalty score 6% higher than Male customers.
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Male
94%
Yes
Female
100%
Yes
Maruti Suzuki India Customer Loyalty Score by Ethnicity
Maruti Suzuki India's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Maruti Suzuki India.
94
out of 100
Asian or Pacific Islander
96
out of 100
Other
Maruti Suzuki India Customer Loyalty Score by Age
Maruti Suzuki India's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 97% | 26-30 | 97% |
31-35 94% | 31-35 | 94% |
36-40 82% | 36-40 | 82% |
41-45 100% | 41-45 | 100% |
46-50 100% | 46-50 | 100% |
Maruti Suzuki India Customer Loyalty Score by Usage
Maruti Suzuki India's Customer Loyalty score was rated the highest by customers who have used Maruti Suzuki India's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Maruti Suzuki India Customer Loyalty Score by Industry
Maruti Suzuki India's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Maruti Suzuki India Customer Loyalty vs. Competitors
Compared to its competitors, Maruti Suzuki India's Customer Loyalty score is rated right above Tata Motors Ltd.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Maruti Suzuki India | 94% |
| Tata Motors Ltd | 83% |
| Mahindra & Mahindra | 77% |
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Maruti Suzuki India Product Quality
4.5/5
Maruti Suzuki India has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Maruti Suzuki India Product Information
Maruti Suzuki India’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Maruti Suzuki India's product the highest. Reviewers from the Accounting industry rated Maruti Suzuki India the lowest at 3.3.
- Website
- www.marutisuzuki.com
- Company Size
- 10,000+ Employees
Quick Insights into Maruti Suzuki India Product Quality
Maruti Suzuki India's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Accounting industry.
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Ranked Maruti Suzuki India Product Quality the Highest
Ranked Maruti Suzuki India Product Quality the Lowest
Maruti Suzuki India Product Quality Score by Gender
Female customers rated Maruti Suzuki India's Product Quality score 0.6 stars higher than Male customers.
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Male
4.4/5
Female
5/5
Maruti Suzuki India Product Quality Score by Ethnicity
Maruti Suzuki India's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.6 | Other | 4.6 |
Maruti Suzuki India Product Quality Score by Age
Maruti Suzuki India's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.7 | 26-30 | 4.7 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4 | 36-40 | 4 |
41-45 5 | 41-45 | 5 |
46-50 3.9 | 46-50 | 3.9 |
Maruti Suzuki India Product Quality Score by Usage
Maruti Suzuki India's Product Quality score was rated the highest by customers who have used Maruti Suzuki India's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Maruti Suzuki India Product Quality Score by Industry
Maruti Suzuki India's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Maruti Suzuki India Product Quality vs. Competitors
Compared to its competitors, Maruti Suzuki India's Product Quality score is rated right above Tata Motors Ltd.
| COMPANY | Product Quality Score | |
|---|---|---|
| Maruti Suzuki India | 4.5/5 |
| Tata Motors Ltd | 4/5 |
| Mahindra & Mahindra | 3.9/5 |
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Maruti Suzuki India Pricing
Maruti Suzuki India ROI & Value For Money
4.5/5
Maruti Suzuki India has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Maruti Suzuki India Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Accounting industry think that they had the lowest ROI from Maruti Suzuki India.
Quick Insights into Maruti Suzuki India ROI
Maruti Suzuki India's ROI score was rated highest by customers ages 41-45, and rated lowest by customers from the Accounting industry.
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Ranked Maruti Suzuki India ROI the Highest
Ranked Maruti Suzuki India ROI the Lowest
Maruti Suzuki India ROI Score by Gender
Female customers rated Maruti Suzuki India's ROI score 0.2 stars higher than Male customers.
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Male
4.4/5
Female
4.6/5
Maruti Suzuki India ROI Score by Ethnicity
Maruti Suzuki India's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.6 | Other | 4.6 |
Maruti Suzuki India ROI Score by Age
Maruti Suzuki India's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.8 | 26-30 | 4.8 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.9 | 36-40 | 3.9 |
41-45 5 | 41-45 | 5 |
46-50 4.4 | 46-50 | 4.4 |
Maruti Suzuki India ROI Score by Usage
Maruti Suzuki India's ROI score was rated the highest by customers who have used Maruti Suzuki India's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Maruti Suzuki India ROI Score by Industry
Maruti Suzuki India's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Maruti Suzuki India Pricing vs. Competitors
Compared to its competitors, Maruti Suzuki India's ROI score is rated right above Mahindra & Mahindra.
| COMPANY | Pricing Score | |
|---|---|---|
| Maruti Suzuki India | 4.5/5 |
| Mahindra & Mahindra | 4.2/5 |
| Tata Motors Ltd | 3.9/5 |
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Maruti Suzuki India Customer Satisfaction (CSAT)
Maruti Suzuki India Customer Satisfaction (CSAT) Score
91 / 100
Maruti Suzuki India has an overall Customer Satisfaction score of 91 rated by its users and customers.
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Very Satisfied
77%
Satisfied
14%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
2%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Maruti Suzuki India Customer Satisfaction
Maruti Suzuki India's Customer Satisfaction score was rated highest by customers who have used Maruti Suzuki India's products/services for 1 to 2 Years, and rated lowest by customers who have used Maruti Suzuki India's products/services for Less than 1 Year.
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Ranked Maruti Suzuki India Customer Satisfaction the Highest
Ranked Maruti Suzuki India Customer Satisfaction the Lowest
Maruti Suzuki India Customer Satisfaction Score by Gender
Female customers rated Maruti Suzuki India's Customer Satisfaction score 8 points higher than Male customers.
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92 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 2% | |
Very Dissatisfied | 6% |
100 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Maruti Suzuki India Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Maruti Suzuki India's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.
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85 / 100
Very Satisfied
71%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
7%
CSAT according to Other
Maruti Suzuki India's Customer Satisfaction (CSAT) score was rated 94% according to Other users and customers.
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94 / 100
Very Satisfied
76%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
6%
Maruti Suzuki India Customer Satisfaction Score by Age
Maruti Suzuki India's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 83% | |||||||||||||||
| 36-40 | 89% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 100% |
Maruti Suzuki India Customer Satisfaction Score by Usage
Maruti Suzuki India's Customer Satisfaction score was rated the highest by customers who have used Maruti Suzuki India's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Maruti Suzuki India Customer Satisfaction Score by Industry
Maruti Suzuki India's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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}Maruti Suzuki India Customer Satisfaction vs. Competitors
Compared to its competitors, Maruti Suzuki India's Customer Satisfaction score is rated right above Mahindra & Mahindra.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Maruti Suzuki India | 91% |
| Mahindra & Mahindra | 89% |
| Tata Motors Ltd | 82% |
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Maruti Suzuki India Customer Service
4.4/5
Maruti Suzuki India has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About Maruti Suzuki India's Customer Service
Address
L&T Chamber, 4th floor, 16th Camac Street, Kolkata, 700017
Website
www.marutisuzuki.com
Quick Insights into Maruti Suzuki India Customer Service
Maruti Suzuki India's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Accounting industry.
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Ranked Maruti Suzuki India Customer Service the Highest
Ranked Maruti Suzuki India Customer Service the Lowest
Maruti Suzuki India Customer Service Score by Gender
Female customers rated Maruti Suzuki India's Customer Service score 0.5 stars higher than Male customers.
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Male
4.4/5
Female
4.9/5
Maruti Suzuki India Customer Service Score by Ethnicity
Maruti Suzuki India's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.6 | Other | 4.6 |
Maruti Suzuki India Customer Service Score by Age
Maruti Suzuki India's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.9 | 18-25 | 4.9 |
26-30 4.8 | 26-30 | 4.8 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.8 | 36-40 | 3.8 |
41-45 5 | 41-45 | 5 |
46-50 4.2 | 46-50 | 4.2 |
Maruti Suzuki India Customer Service Score by Usage
Maruti Suzuki India's Customer Service score was rated the highest by customers who have used Maruti Suzuki India's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Maruti Suzuki India Customer Service Score by Industry
Maruti Suzuki India's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Maruti Suzuki India Customer Service vs. Competitors
Compared to its competitors, Maruti Suzuki India's Customer Service score is rated right above Mahindra & Mahindra.
| COMPANY | Customer Service Score | |
|---|---|---|
| Maruti Suzuki India | 4.4/5 |
| Mahindra & Mahindra | 4.3/5 |
| Tata Motors Ltd | 4/5 |
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Maruti Suzuki India as an Employer
Consumer vs. Employees
Maruti Suzuki India scored a 65 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Maruti Suzuki India would recommend the brand to a friend. ENPS measures how likely Maruti Suzuki India employees would recommend working at Maruti Suzuki India to a friend.
Net Promoter Score
65
NPS Score
| 81% | Promoters |
|---|---|
| 3% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 58% | Promoters |
|---|---|
| 25% | Passive |
| 17% | Detractors |
