-100
NPS
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SsangYong Motor Company
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About SsangYong Motor Company's Brand
Manufacturer of utility vehicles. The company manufactures sports utility vehicles that comprises of Rexton, Kyron, Actyon, Korando and Actyon sports. Among its major competitors, SsangYong Motor Company is ranked in 4th place for NPS while Subaru is 1st, and Chevrolet is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
SsangYong Motor Company Ranking
- #3 / 4 of its competitors
SsangYong Motor Company NPS
SsangYong Motor Company's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether SsangYong Motor Company's customers would recommend using the product based on a scale of -100 to 100.
SsangYong Motor Company Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
SsangYong Motor Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
How Other Brands Compare
SsangYong Motor Company is ranked third for NPS among its competitors. Chevrolet and Mitsubishi Motors North America, Inc. come in first and second, with Kia Consulting coming in at #4.
SsangYong Motor Company |  Chevrolet |  Kia Consulting |  Mitsubishi Motors North America, Inc. | |
| Global Ranking | #- | #164 | #- | #- |
| NPS | -100 | -26 | - | -58 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $82.79B | $12.15B | $4.26B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SsangYong Motor Company NPS vs. Competitors
Compared to its competitors, SsangYong Motor Company's NPS is rated right below Mitsubishi Motors North America, Inc..
| COMPANY | NPS Score | |
|---|---|---|
 | Subaru | 1 |
| Chevrolet | -26 |
| Mitsubishi Motors North America, Inc. | -58 |
| SsangYong Motor Company | -100 |
SsangYong Motor Company Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of SsangYong Motor Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SsangYong Motor Company Customer Loyalty vs. Competitors
Compared to its competitors, SsangYong Motor Company's Customer Loyalty score is rated right below Mitsubishi Motors North America, Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Subaru | 79% |
| Chevrolet | 78% |
| Mitsubishi Motors North America, Inc. | 61% |
| SsangYong Motor Company | 10% |
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SsangYong Motor Company Product Quality
1.5/5
SsangYong Motor Company has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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SsangYong Motor Company Product Information
SsangYong Motor Company’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.smotor.com
- Company Size
- 1,001-5,000 Employees
SsangYong Motor Company Product Quality vs. Competitors
Compared to its competitors, SsangYong Motor Company's Product Quality score is rated right below Mitsubishi Motors North America, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Subaru | 2.9/5 |
| Chevrolet | 2.5/5 |
| Mitsubishi Motors North America, Inc. | 1.9/5 |
| SsangYong Motor Company | 1.5/5 |
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SsangYong Motor Company Pricing
SsangYong Motor Company ROI & Value For Money
1.5/5
SsangYong Motor Company has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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SsangYong Motor Company Pricing vs. Competitors
Compared to its competitors, SsangYong Motor Company's ROI score is rated right below Mitsubishi Motors North America, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Subaru | 2.8/5 |
| Chevrolet | 2.3/5 |
| Mitsubishi Motors North America, Inc. | 2.3/5 |
| SsangYong Motor Company | 1.5/5 |
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SsangYong Motor Company Customer Service
1.5/5
SsangYong Motor Company has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About SsangYong Motor Company's Customer Service
Address
455-12 Dongsakro, Pyeongtaek, 459-711
Website
www.smotor.com
SsangYong Motor Company Customer Service vs. Competitors
Compared to its competitors, SsangYong Motor Company's Customer Service score is rated right below Chevrolet.
| COMPANY | Customer Service Score | |
|---|---|---|
| Subaru | 2.9/5 |
| Mitsubishi Motors North America, Inc. | 2.4/5 |
| Chevrolet | 2.4/5 |
| SsangYong Motor Company | 1.5/5 |
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