11
NPS
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Hexaware Technologies
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About Hexaware Technologies' Brand
Hexaware Technologies is a global technology and business process services company with corporate headquarters in Mumbai and regional headquarters in New Jersey for North America, London for Europe, and Sydney for APAC. It services customers across geographies, industries, and regulatory zones to solve complex business problems through meaningful human-machine collaboration. Hexaware maintains a platform-driven approach enabled by its proprietary platforms Amaze® for full cloud enablement, Mobiquity™ for digital product engineering, and Tensai™ for extreme automation. Among its major competitors, Hexaware Technologies is ranked in 7th place for NPS while Mindtree is 1st, and Tech Mahindra is 2nd.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Hexaware Technologies Ranking
- #4 / 4 of its competitors
Hexaware Technologies NPS
Hexaware Technologies's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Hexaware Technologies's customers would recommend using the product based on a scale of -100 to 100.
Hexaware Technologies Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Hexaware Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 18 | Sep 2022 | 18 |
Mar 2023 9 | Mar 2023 | 9 |
Apr 2023 8 | Apr 2023 | 8 |
Jun 2023 15 | Jun 2023 | 15 |
Jul 2023 19 | Jul 2023 | 19 |
Aug 2023 5 | Aug 2023 | 5 |
Nov 2023 10 | Nov 2023 | 10 |
Jan 2024 5 | Jan 2024 | 5 |
Mar 2024 9 | Mar 2024 | 9 |
Feb 2025 14 | Feb 2025 | 14 |
Apr 2025 18 | Apr 2025 | 18 |
Sep 2025 13 | Sep 2025 | 13 |
How Other Brands Compare
Hexaware Technologies is ranked #4 for NPS among its competitors. Accenture and Infosys come in first and second, with Capgemini coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hexaware Technologies NPS by Gender
Hexaware Technologies's NPS was rated 50 by Male customers on Comparably.
Male
50
Hexaware Technologies's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
Hexaware Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hexaware Technologies NPS by Age
Hexaware Technologies's NPS was rated 0 points by customers ages 31-35 on Comparably.
Hexaware Technologies NPS vs. Competitors
Compared to its competitors, Hexaware Technologies's NPS is rated right above Larsen & Toubro Infotech Ltd., and is preceded by Capgemini.
Hexaware Technologies Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Hexaware Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hexaware Technologies Customer Loyalty Score by Gender
Hexaware Technologies's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Hexaware Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Hexaware Technologies's Customer Loyalty score is rated right above Tech Mahindra, and is preceded by TCS (Tata Consultancy Services).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Mindtree | 88% |
 | TCS (Tata Consultancy Services) | 83% |
| Hexaware Technologies | 83% |
 | Tech Mahindra | 82% |
 | Infosys | 82% |
 | Capgemini | 77% |
 | Accenture | 71% |
| Larsen & Toubro Infotech Ltd. | 68% |
 | NETSCOUT | 61% |
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Hexaware Technologies Product Quality
3.5/5
Hexaware Technologies has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Hexaware Technologies Product Information
Hexaware Technologies’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.hexaware.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
SaaS
Quick Insights into Hexaware Technologies Product Quality
Hexaware Technologies's Product Quality score was rated highest by Male customers.
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Ranked Hexaware Technologies Product Quality the Highest
Hexaware Technologies Product Quality Score by Gender
Hexaware Technologies's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Hexaware Technologies Product Quality vs. Competitors
Compared to its competitors, Hexaware Technologies's Product Quality score is rated right above NETSCOUT, and is preceded by Capgemini.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tech Mahindra | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Mindtree | 3.8/5 |
| Accenture | 3.7/5 |
| Infosys | 3.7/5 |
| Capgemini | 3.7/5 |
| Hexaware Technologies | 3.5/5 |
| NETSCOUT | 3.3/5 |
| Larsen & Toubro Infotech Ltd. | 3.2/5 |
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Hexaware Technologies Pricing
Hexaware Technologies ROI & Value For Money
3.6/5
Hexaware Technologies has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Hexaware Technologies ROI
Hexaware Technologies's ROI score was rated highest by Male customers.
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Ranked Hexaware Technologies ROI the Highest
Hexaware Technologies ROI Score by Gender
Hexaware Technologies's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Hexaware Technologies Pricing vs. Competitors
Compared to its competitors, Hexaware Technologies's ROI score is rated right above Larsen & Toubro Infotech Ltd., and is preceded by Accenture.
| COMPANY | Pricing Score | |
|---|---|---|
| Mindtree | 3.9/5 |
| Capgemini | 3.8/5 |
| Tech Mahindra | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Accenture | 3.6/5 |
| Hexaware Technologies | 3.6/5 |
| Larsen & Toubro Infotech Ltd. | 3.2/5 |
| NETSCOUT | 3/5 |
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Hexaware Technologies Customer Satisfaction (CSAT)
Hexaware Technologies Customer Satisfaction (CSAT) Score
84 / 100
Hexaware Technologies has an overall Customer Satisfaction score of 84 rated by its users and customers.
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Very Satisfied
33%
Satisfied
51%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hexaware Technologies Customer Satisfaction
Hexaware Technologies's Customer Satisfaction score was rated highest by Male customers.
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Ranked Hexaware Technologies Customer Satisfaction the Highest
Hexaware Technologies Customer Satisfaction Score by Gender
Hexaware Technologies's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Hexaware Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Hexaware Technologies's Customer Satisfaction score is rated right above Infosys, and is preceded by Mindtree.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mindtree | 89% |
| Hexaware Technologies | 84% |
| Infosys | 77% |
| Tech Mahindra | 76% |
| TCS (Tata Consultancy Services) | 75% |
| Accenture | 75% |
| Larsen & Toubro Infotech Ltd. | 75% |
| Capgemini | 69% |
| NETSCOUT | 42% |
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Hexaware Technologies Customer Service
3.9/5
Hexaware Technologies has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Hexaware Technologies's Customer Service
Address
North America Metro 101, Suite 600, 101 Wood Avenue, South, Iselin, New Jersey, Iselin, NJ 08830
Website
http://www.hexaware.com
Phone Number
022-67919595
Hexaware Technologies's Social Links
Quick Insights into Hexaware Technologies Customer Service
Hexaware Technologies's Customer Service score was rated highest by Male customers.
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Ranked Hexaware Technologies Customer Service the Highest
Hexaware Technologies Customer Service Score by Gender
Hexaware Technologies's Customer Service score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
Hexaware Technologies Customer Service vs. Competitors
Compared to its competitors, Hexaware Technologies's Customer Service score is rated right above Mindtree.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hexaware Technologies | 3.9/5 |
| Mindtree | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Tech Mahindra | 3.8/5 |
| Accenture | 3.8/5 |
| Infosys | 3.8/5 |
| Capgemini | 3.8/5 |
| Larsen & Toubro Infotech Ltd. | 3.2/5 |
| NETSCOUT | 2.9/5 |
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Hexaware Technologies as an Employer
3.9/5
Hexaware Technologies has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
CEO of Hexaware Technologies
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Hexaware Technologies scored a 11 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Hexaware Technologies would recommend the brand to a friend. ENPS measures how likely Hexaware Technologies employees would recommend working at Hexaware Technologies to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
