30
NPS
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Mindtree
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About Mindtree's Brand
MindTree was started in 1999 by a diverse team of 10 professionals who came from three different nations and had already scripted
Brand at a Glance
88%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Mindtree CMO
Paul Gottsegen
Paul Gottsegen serves as the Executive Vice President, Chief Marketing Officer, Chief Strategy Officer, Americas Region Head of Mindtree. Paul started at Mindtree in April of 2017. Paul currently resides in the Greater New York City Area.
Mindtree NPS
Mindtree's Net Promoter Score (NPS) is a 30 with 58% Promoters, 14% Passives, and 28% Detractors. Net Promoter Score tracks whether Mindtree's customers would recommend using the product based on a scale of -100 to 100.
Mindtree Overall NPS
| 58% | Promoters |
|---|---|
| 14% | Passives |
| 28% | Detractors |
Mindtree NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 32 | Feb 2024 | 32 |
Mar 2024 34 | Mar 2024 | 34 |
Apr 2024 32 | Apr 2024 | 32 |
May 2024 29 | May 2024 | 29 |
Jun 2024 27 | Jun 2024 | 27 |
Sep 2024 28 | Sep 2024 | 28 |
Oct 2024 26 | Oct 2024 | 26 |
Dec 2024 28 | Dec 2024 | 28 |
Mar 2025 29 | Mar 2025 | 29 |
Jun 2025 27 | Jun 2025 | 27 |
Nov 2025 29 | Nov 2025 | 29 |
Dec 2025 29 | Dec 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mindtree NPS by Gender
Female customers rated Mindtree's NPS 29 points higher than Male customers.
Male
0
Mindtree's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
29
Mindtree's NPS was rated 29 by Female customers on Comparably.
43%
Promoters
43%
Passives
14%
Detractors
Mindtree NPS by Ethnicity
Mindtree's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
Asian or Pacific Islander 13 | Asian or Pacific Islander | 13 |
Other 67 | Other | 67 |
Mindtree NPS by Age
Mindtree's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Mindtree NPS by Usage
Mindtree's NPS was rated the highest by customers who have used Mindtree's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
Mindtree Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Mindtree users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mindtree Customer Loyalty Score by Gender
Female customers rated Mindtree's Customer Loyalty score 27% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Mindtree.
Male
73%
Yes
Female
100%
Yes
Mindtree Customer Loyalty Score by Ethnicity
Mindtree's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mindtree.
100
out of 100
Caucasian
74
out of 100
Asian or Pacific Islander
100
out of 100
Other
Mindtree Customer Loyalty Score by Age
Mindtree's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mindtree.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
31-35 100% | 31-35 | 100% |
46-50 100% | 46-50 | 100% |
Mindtree Customer Loyalty Score by Usage
Mindtree's Customer Loyalty score was rated the highest by customers who have used Mindtree's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mindtree Customer Loyalty Score by Industry
Mindtree's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Mindtree Product Quality
3.8/5
Mindtree has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Mindtree's overall Product Quality score rated by its users and customers.
Mindtree Product Information
Mindtree serves markets in the United States. Mindtree supports iOS, Web, and Android devices and offers products for large sized businesses.
Mindtree’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Mindtree's product the highest. Reviewers from the Tech industry rated Mindtree the lowest at 3.3.
- Website
- http://www.mindtree.com
- Company Size
- 10,000+ Employees
Industry
Tech
Analytics
Enterprise
SaaS
Languages Supported
English
Product Type
Online Course Software
Learning Management System (LMS) Software
Training Software
Mobile Learning Software
Microlearning Software
Quick Insights into Mindtree Product Quality
Mindtree's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Mindtree's Product Quality.
Ranked Mindtree Product Quality the Highest
Ranked Mindtree Product Quality the Lowest
Mindtree Product Quality Score by Gender
Mindtree's Product Quality score was rated 3.3 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mindtree.
Male
3.3/5
Female
3.3/5
Mindtree Product Quality Score by Ethnicity
Mindtree's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mindtree.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 3 | Other | 3 |
Mindtree Product Quality Score by Age
Mindtree's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mindtree.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
31-35 4.3 | 31-35 | 4.3 |
46-50 4.3 | 46-50 | 4.3 |
Mindtree Product Quality Score by Usage
Mindtree's Product Quality score was rated the highest by customers who have used Mindtree's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Mindtree Product Quality Score by Industry
Mindtree's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Mindtree Pricing
Mindtree ROI & Value For Money
3.9/5
Mindtree has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Mindtree's overall ROI score rated by its users and customers.
Mindtree Pricing Plans
Mindtree has a pricing structure that accommodates large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Mindtree.
Who Uses Mindtree?
Large Enterprises
Quick Insights into Mindtree ROI
Mindtree's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 18-25.
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Ranked Mindtree ROI the Highest
Ranked Mindtree ROI the Lowest
Mindtree ROI Score by Gender
Male customers rated Mindtree's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mindtree.
Male
3.6/5
Female
3.4/5
Mindtree ROI Score by Ethnicity
Mindtree's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mindtree.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.5 | Other | 3.5 |
Mindtree ROI Score by Age
Mindtree's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mindtree.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
31-35 4.3 | 31-35 | 4.3 |
46-50 4.3 | 46-50 | 4.3 |
Mindtree ROI Score by Usage
Mindtree's ROI score was rated the highest by customers who have used Mindtree's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Mindtree ROI Score by Industry
Mindtree's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Mindtree Customer Satisfaction (CSAT)
Mindtree Customer Satisfaction (CSAT) Score
89 / 100
Mindtree has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
49%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
2%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mindtree Customer Satisfaction
Mindtree's Customer Satisfaction score was rated highest by customers who have used Mindtree's products/services for 2 to 5 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Mindtree's Customer Satisfaction.
Ranked Mindtree Customer Satisfaction the Highest
Ranked Mindtree Customer Satisfaction the Lowest
Mindtree Customer Satisfaction Score by Gender
Female customers rated Mindtree's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mindtree.
67 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 11% | |
Very Dissatisfied | 11% |
100 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Mindtree Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Mindtree's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mindtree.
86 / 100
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
Mindtree Customer Satisfaction Score by Age
Mindtree's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mindtree.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
Mindtree Customer Satisfaction Score by Usage
Mindtree's Customer Satisfaction score was rated the highest by customers who have used Mindtree's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Mindtree Customer Satisfaction Score by Industry
Mindtree's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Mindtree Customer Service
3.9/5
Mindtree has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Mindtree's overall Customer Service score rated by its users and customers.
About Mindtree's Customer Service
Address
15 Independence Blvd., Suite 410, Warren, NJ 07059
Website
http://www.mindtree.com
Quick Insights into Mindtree Customer Service
Mindtree's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked Mindtree's Customer Service score.
Ranked Mindtree Customer Service the Highest
Ranked Mindtree Customer Service the Lowest
Mindtree Customer Service Score by Gender
Male customers rated Mindtree's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mindtree.
Male
3.5/5
Female
3.3/5
Mindtree Customer Service Score by Ethnicity
Mindtree's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mindtree.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 3.3 | Other | 3.3 |
Mindtree Customer Service Score by Age
Mindtree's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mindtree.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
31-35 4.5 | 31-35 | 4.5 |
46-50 4.3 | 46-50 | 4.3 |
Mindtree Customer Service Score by Usage
Mindtree's Customer Service score was rated the highest by customers who have used Mindtree's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Mindtree Customer Service Score by Industry
Mindtree's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Mindtree as an Employer
3.3/5
Mindtree has a 3.3/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Mindtree scored a 30 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Mindtree would recommend the brand to a friend. ENPS measures how likely Mindtree employees would recommend working at Mindtree to a friend.
Net Promoter Score
30
NPS Score
| 58% | Promoters |
|---|---|
| 14% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 48% | Promoters |
|---|---|
| 20% | Passive |
| 32% | Detractors |
