3
NPS
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HCLTech
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About HCLTech's Brand
HCLTech is a global technology company, home to more than 220755 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated Revenues: 13.8B, for 12 months ending December 2024 We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries Find your spark at HCLTech, visit ww.hcltech.com/careers Among its major competitors, HCLTech is ranked in 8th place for NPS while Phonate Technologies is 1st, and Wipro Limited is 2nd.
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
HCLTech CMO
HCLTech Ranking
- #4 / 4 of its competitors
HCLTech NPS
HCLTech's Net Promoter Score (NPS) is a 3 with 44% Promoters, 15% Passives, and 41% Detractors. Net Promoter Score tracks whether HCLTech's customers would recommend using the product based on a scale of -100 to 100.
HCLTech Overall NPS
| 44% | Promoters |
|---|---|
| 15% | Passives |
| 41% | Detractors |
HCLTech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 2 | Jun 2024 | 2 |
Aug 2024 2 | Aug 2024 | 2 |
Sep 2024 5 | Sep 2024 | 5 |
Dec 2024 5 | Dec 2024 | 5 |
Jan 2025 5 | Jan 2025 | 5 |
Apr 2025 5 | Apr 2025 | 5 |
Jun 2025 5 | Jun 2025 | 5 |
Aug 2025 3 | Aug 2025 | 3 |
Sep 2025 5 | Sep 2025 | 5 |
Nov 2025 3 | Nov 2025 | 3 |
Dec 2025 3 | Dec 2025 | 3 |
Jan 2026 3 | Jan 2026 | 3 |
How Other Brands Compare
HCLTech is ranked #4 for NPS among its competitors. Accenture and Infosys come in first and second, with Cognizant Technology Solutions coming in at third.
HCLTech |  Accenture |  Cognizant Technology Solutions |  Infosys | |
| Global Ranking | #- | #124 | #423 | #502 |
| NPS | 3 | 20 | 5 | 15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $26.75B | $80.98B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HCLTech NPS by Gender
Male customers rated HCLTech's NPS 49 points higher than Female customers.
Male
24
HCLTech's NPS was rated 24 by Male customers on Comparably.
52%
Promoters
20%
Passives
28%
Detractors
Female
-25
HCLTech's NPS was rated -25 by Female customers on Comparably.
33%
Promoters
9%
Passives
58%
Detractors
HCLTech NPS by Ethnicity
HCLTech's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 31 | Asian or Pacific Islander | 31 |
Other 0 | Other | 0 |
HCLTech NPS by Age
HCLTech's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
HCLTech NPS by Usage
HCLTech's NPS was rated the highest by customers who have used HCLTech's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 13 | Less than 1 Year | 13 |
1 to 2 Years 11 | 1 to 2 Years | 11 |
2 to 5 Years 17 | 2 to 5 Years | 17 |
Over 10 Years 34 | Over 10 Years | 34 |
HCLTech NPS vs. Competitors
Compared to its competitors, HCLTech's NPS is rated right above Xtivia, and is preceded by Cognizant Technology Solutions.
HCLTech Customer Reviews
Out of the 6 HCLTech customer reviews 4 were positive and 2 were constructive. HCLTech customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
HCLTech Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of HCLTech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HCLTech Customer Loyalty Score by Gender
Male customers rated HCLTech's Customer Loyalty score 7% higher than Female customers.
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Male
85%
Yes
Female
78%
Yes
HCLTech Customer Loyalty Score by Ethnicity
HCLTech's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HCLTech.
55
out of 100
African American/Black
93
out of 100
Asian or Pacific Islander
80
out of 100
Other
HCLTech Customer Loyalty Score by Age
HCLTech's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 100% | 26-30 | 100% |
31-35 70% | 31-35 | 70% |
36-40 78% | 36-40 | 78% |
41-45 100% | 41-45 | 100% |
51-55 70% | 51-55 | 70% |
HCLTech Customer Loyalty Score by Usage
HCLTech's Customer Loyalty score was rated the highest by customers who have used HCLTech's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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HCLTech Customer Loyalty Score by Industry
HCLTech's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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HCLTech Customer Loyalty vs. Competitors
Compared to its competitors, HCLTech's Customer Loyalty score is rated right above Accenture, and is preceded by Genpact.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Phonate Technologies | 100% |
 | Xtivia | 100% |
 | Wipro Limited | 85% |
 | TCS (Tata Consultancy Services) | 83% |
| Infosys | 82% |
| Cognizant Technology Solutions | 82% |
 | Genpact | 80% |
| HCLTech | 78% |
| Accenture | 71% |
 | Aricent Group | N/A |
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HCLTech Product Quality
3.7/5
HCLTech has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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HCLTech Product Information
HCLTech’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated HCLTech's product the highest. Reviewers from the Aerospace and Aviation industry rated HCLTech the lowest at 1.5.
- Website
- http://www.hcltech.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Enterprise
SaaS
Quick Insights into HCLTech Product Quality
HCLTech's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked HCLTech Product Quality the Highest
Ranked HCLTech Product Quality the Lowest
HCLTech Product Quality Score by Gender
Male customers rated HCLTech's Product Quality score 0.8 stars higher than Female customers.
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Male
3.8/5
Female
3/5
HCLTech Product Quality Score by Ethnicity
HCLTech's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3 | Other | 3 |
HCLTech Product Quality Score by Age
HCLTech's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3 | 31-35 | 3 |
36-40 4.5 | 36-40 | 4.5 |
41-45 3 | 41-45 | 3 |
51-55 2.6 | 51-55 | 2.6 |
HCLTech Product Quality Score by Usage
HCLTech's Product Quality score was rated the highest by customers who have used HCLTech's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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HCLTech Product Quality Score by Industry
HCLTech's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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HCLTech Product Quality vs. Competitors
Compared to its competitors, HCLTech's Product Quality score is rated right above Genpact, and is preceded by Infosys.
| COMPANY | Product Quality Score | |
|---|---|---|
| Phonate Technologies | 5/5 |
| Xtivia | 5/5 |
| Wipro Limited | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Accenture | 3.7/5 |
| Infosys | 3.7/5 |
| HCLTech | 3.7/5 |
| Genpact | 3.4/5 |
| Cognizant Technology Solutions | 3.4/5 |
| Aricent Group | N/A |
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HCLTech Pricing
HCLTech ROI & Value For Money
3.6/5
HCLTech has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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HCLTech Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from HCLTech.
Quick Insights into HCLTech ROI
HCLTech's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked HCLTech ROI the Highest
Ranked HCLTech ROI the Lowest
HCLTech ROI Score by Gender
Male customers rated HCLTech's ROI score 0.7 stars higher than Female customers.
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Male
3.6/5
Female
2.9/5
HCLTech ROI Score by Ethnicity
HCLTech's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.3 | Other | 3.3 |
HCLTech ROI Score by Age
HCLTech's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.1 | 31-35 | 3.1 |
36-40 4.6 | 36-40 | 4.6 |
41-45 2.8 | 41-45 | 2.8 |
51-55 2.3 | 51-55 | 2.3 |
HCLTech ROI Score by Usage
HCLTech's ROI score was rated the highest by customers who have used HCLTech's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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HCLTech ROI Score by Industry
HCLTech's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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HCLTech Pricing vs. Competitors
Compared to its competitors, HCLTech's ROI score is rated right above Cognizant Technology Solutions, and is preceded by Accenture.
| COMPANY | Pricing Score | |
|---|---|---|
| Phonate Technologies | 4.5/5 |
| Xtivia | 4/5 |
| Wipro Limited | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Accenture | 3.6/5 |
| HCLTech | 3.6/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Genpact | 3.4/5 |
| Aricent Group | N/A |
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HCLTech Customer Satisfaction (CSAT)
HCLTech Customer Satisfaction (CSAT) Score
74 / 100
HCLTech has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
37%
Satisfied
37%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HCLTech Customer Satisfaction
HCLTech's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked HCLTech Customer Satisfaction the Highest
Ranked HCLTech Customer Satisfaction the Lowest
HCLTech Customer Satisfaction Score by Gender
Male customers rated HCLTech's Customer Satisfaction score 4 points higher than Female customers.
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74 / 100
MaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 53% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 5% | |
Very Dissatisfied | 5% |
70 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
HCLTech Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HCLTech's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to African American/Black
HCLTech's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
HCLTech's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
HCLTech's Customer Satisfaction (CSAT) score was rated 56% according to Other users and customers.
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56 / 100
Very Satisfied
11%
Satisfied
45%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
22%
HCLTech Customer Satisfaction Score by Age
HCLTech's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 73% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 100% |
HCLTech Customer Satisfaction Score by Usage
HCLTech's Customer Satisfaction score was rated the highest by customers who have used HCLTech's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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HCLTech Customer Satisfaction Score by Industry
HCLTech's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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"title": "HCLTech Customer Satisfaction Score by Industry",
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}HCLTech Customer Satisfaction vs. Competitors
Compared to its competitors, HCLTech's Customer Satisfaction score is rated right above Cognizant Technology Solutions, and is preceded by Accenture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Phonate Technologies | 100% |
| Xtivia | 100% |
| Wipro Limited | 83% |
| Infosys | 77% |
| TCS (Tata Consultancy Services) | 75% |
| Accenture | 75% |
| HCLTech | 74% |
| Cognizant Technology Solutions | 64% |
| Genpact | 58% |
| Aricent Group | 0% |
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HCLTech Customer Service
3.7/5
HCLTech has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About HCLTech's Customer Service
Address
HCL Technologies Ltd., Technology Hub, SEZ Plot No. 3A, Sector 126, 201304 India
Website
http://www.hcltech.com
HCLTech's Social Links
Quick Insights into HCLTech Customer Service
HCLTech's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 51-55.
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Ranked HCLTech Customer Service the Highest
Ranked HCLTech Customer Service the Lowest
HCLTech Customer Service Score by Gender
Male customers rated HCLTech's Customer Service score 0.6 stars higher than Female customers.
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Male
3.8/5
Female
3.2/5
HCLTech Customer Service Score by Ethnicity
HCLTech's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.3 | Other | 3.3 |
HCLTech Customer Service Score by Age
HCLTech's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.5 | 31-35 | 3.5 |
36-40 4.5 | 36-40 | 4.5 |
41-45 3.3 | 41-45 | 3.3 |
51-55 2 | 51-55 | 2 |
HCLTech Customer Service Score by Usage
HCLTech's Customer Service score was rated the highest by customers who have used HCLTech's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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HCLTech Customer Service Score by Industry
HCLTech's Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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HCLTech Customer Service vs. Competitors
Compared to its competitors, HCLTech's Customer Service score is rated right above Genpact, and is preceded by Infosys.
| COMPANY | Customer Service Score | |
|---|---|---|
| Phonate Technologies | 4.5/5 |
| Wipro Limited | 4/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Accenture | 3.8/5 |
| Infosys | 3.8/5 |
| HCLTech | 3.7/5 |
| Genpact | 3.5/5 |
| Cognizant Technology Solutions | 3.5/5 |
| Xtivia | 3.5/5 |
| Aricent Group | N/A |
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HCLTech as an Employer
3.8/5
HCLTech has a 3.8/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
HCLTech scored a 3 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of HCLTech would recommend the brand to a friend. ENPS measures how likely HCLTech employees would recommend working at HCLTech to a friend.
Net Promoter Score
3
NPS Score
| 44% | Promoters |
|---|---|
| 15% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 41% | Promoters |
|---|---|
| 21% | Passive |
| 38% | Detractors |
