100
NPS
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Phonate Technologies
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About Phonate Technologies' Brand
Information technology consulting company, Provides IT solution for industries Among its major competitors, Phonate Technologies is ranked in 1st place for NPS while IBM is 2nd, and TCS (Tata Consultancy Services) is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Phonate Technologies Ranking
- #1 / 4 of its competitors
Phonate Technologies NPS
Phonate Technologies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Phonate Technologies's customers would recommend using the product based on a scale of -100 to 100.
Phonate Technologies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Phonate Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 100 | Jul 2024 | 100 |
How Other Brands Compare
Phonate Technologies is ranked first for NPS among its competitors. IBM and Accenture come in second and third, with Infosys coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Phonate Technologies NPS vs. Competitors
Compared to its competitors, Phonate Technologies's NPS is rated right above IBM.
| COMPANY | NPS Score | |
|---|---|---|
| Phonate Technologies | 100 |
 | IBM | 26 |
 | TCS (Tata Consultancy Services) | 23 |
 | Accenture | 20 |
 | Infosys | 15 |
 | HCLTech | 3 |
 | Wipro Technologies | N/A |
Phonate Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Phonate Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Phonate Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Phonate Technologies's Customer Loyalty score is rated right above TCS (Tata Consultancy Services).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Phonate Technologies | 100% |
| TCS (Tata Consultancy Services) | 83% |
| Infosys | 82% |
| IBM | 79% |
| HCLTech | 78% |
| Accenture | 71% |
| Wipro Technologies | N/A |
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Phonate Technologies Product Quality
5/5
Phonate Technologies has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Phonate Technologies Product Information
Phonate Technologies’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.phonatetech.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
Phonate Technologies Product Quality vs. Competitors
Compared to its competitors, Phonate Technologies's Product Quality score is rated right above IBM.
| COMPANY | Product Quality Score | |
|---|---|---|
| Phonate Technologies | 5/5 |
| IBM | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Accenture | 3.7/5 |
| Infosys | 3.7/5 |
| HCLTech | 3.7/5 |
| Wipro Technologies | N/A |
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Phonate Technologies Pricing
Phonate Technologies ROI & Value For Money
4.5/5
Phonate Technologies has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Phonate Technologies Pricing vs. Competitors
Compared to its competitors, Phonate Technologies's ROI score is rated right above IBM.
| COMPANY | Pricing Score | |
|---|---|---|
| Phonate Technologies | 4.5/5 |
| IBM | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| Accenture | 3.6/5 |
| HCLTech | 3.6/5 |
| Wipro Technologies | N/A |
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Phonate Technologies Customer Satisfaction (CSAT)
Phonate Technologies Customer Satisfaction (CSAT) Score
100 / 100
Phonate Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Phonate Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Phonate Technologies's Customer Satisfaction score is rated right above Infosys.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Phonate Technologies | 100% |
| Infosys | 77% |
| IBM | 76% |
| TCS (Tata Consultancy Services) | 75% |
| Accenture | 75% |
| HCLTech | 74% |
| Wipro Technologies | 0% |
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Phonate Technologies Customer Service
4.5/5
Phonate Technologies has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Phonate Technologies's Customer Service
Address
212601 India
Website
http://www.phonatetech.com
Phone Number
5180226050
Phonate Technologies Customer Service vs. Competitors
Compared to its competitors, Phonate Technologies's Customer Service score is rated right above IBM.
| COMPANY | Customer Service Score | |
|---|---|---|
| Phonate Technologies | 4.5/5 |
| IBM | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Accenture | 3.8/5 |
| Infosys | 3.8/5 |
| HCLTech | 3.7/5 |
| Wipro Technologies | N/A |
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Phonate Technologies as an Employer
Consumer vs. Employees
Phonate Technologies scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Phonate Technologies would recommend the brand to a friend. ENPS measures how likely Phonate Technologies employees would recommend working at Phonate Technologies to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
