0
NPS
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Xtivia
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About Xtivia's Brand
Technology Solutions & Services Among its major competitors, Xtivia is ranked in 3rd place for NPS while Infosys is 1st, and HCLTech is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
Xtivia Ranking
- #3 / 4 of its competitors
Xtivia NPS
Xtivia's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Xtivia's customers would recommend using the product based on a scale of -100 to 100.
Xtivia Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Xtivia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 0 | Feb 2023 | 0 |
How Other Brands Compare
Xtivia is ranked third for NPS among its competitors. Infosys and HCLTech come in first and second, with CIGNEX Technologies coming in at #4.
Xtivia |  Infosys |  HCLTech |  CIGNEX Technologies | |
| Global Ranking | #- | #502 | #- | #- |
| NPS | 0 | 15 | 3 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $80.98B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Xtivia NPS vs. Competitors
Compared to its competitors, Xtivia's NPS is rated right above Rivet Logic Corporation, and is preceded by HCLTech.
| COMPANY | NPS Score | |
|---|---|---|
| Infosys | 15 |
| HCLTech | 3 |
| Xtivia | 0 |
 | Rivet Logic Corporation | N/A |
Xtivia Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Xtivia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Xtivia Customer Loyalty vs. Competitors
Compared to its competitors, Xtivia's Customer Loyalty score is rated right above Infosys.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Xtivia | 100% |
| Infosys | 82% |
| HCLTech | 78% |
| Rivet Logic Corporation | N/A |
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Xtivia Product Quality
5/5
Xtivia has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Xtivia Product Information
Xtivia’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.xtivia.com
- Company Size
- 201-500 Employees
Industry
Tech
Small Business Services
Xtivia Product Quality vs. Competitors
Compared to its competitors, Xtivia's Product Quality score is rated right above Infosys.
| COMPANY | Product Quality Score | |
|---|---|---|
| Xtivia | 5/5 |
| Infosys | 3.7/5 |
| HCLTech | 3.7/5 |
| Rivet Logic Corporation | N/A |
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Xtivia Pricing
Xtivia ROI & Value For Money
4/5
Xtivia has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Xtivia Pricing vs. Competitors
Compared to its competitors, Xtivia's ROI score is rated right above Infosys.
| COMPANY | Pricing Score | |
|---|---|---|
| Xtivia | 4/5 |
| Infosys | 3.7/5 |
| HCLTech | 3.6/5 |
| Rivet Logic Corporation | N/A |
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Xtivia Customer Satisfaction (CSAT)
Xtivia Customer Satisfaction (CSAT) Score
100 / 100
Xtivia has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Xtivia Customer Satisfaction vs. Competitors
Compared to its competitors, Xtivia's Customer Satisfaction score is rated right above Infosys.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Xtivia | 100% |
| Infosys | 77% |
| HCLTech | 74% |
| Rivet Logic Corporation | 0% |
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Xtivia Customer Service
3.5/5
Xtivia has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Xtivia's Customer Service
Address
304 South 8th Street, Suite 201, Colorado Springs, CO
Website
http://www.xtivia.com
Phone Number
7196853400
Xtivia Customer Service vs. Competitors
Compared to its competitors, Xtivia's Customer Service score is rated right above Rivet Logic Corporation, and is preceded by HCLTech.
| COMPANY | Customer Service Score | |
|---|---|---|
| Infosys | 3.8/5 |
| HCLTech | 3.7/5 |
| Xtivia | 3.5/5 |
| Rivet Logic Corporation | N/A |
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Xtivia as an Employer
3.9/5
Xtivia has a 3.9/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Xtivia scored a 0 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Xtivia would recommend the brand to a friend. ENPS measures how likely Xtivia employees would recommend working at Xtivia to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
