89
NPS
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Ezappsolution is ranked #246 in Tech Brands
Ezappsolution is ranked #246 in Tech Brands
About Ezappsolution's Brand
Discover the Unlimited possibilities of innovation and cutting-edge Mobile, Web, Game, & Embedded technologies with EzappSolution. EzappSolution takes pride to serve numerous happy customers across various industries, all over the world for over a decade with superior quality technologies and ideas. We are a step ahead when it comes to innovative Web and Mobile Application development and solutions. EzappSolution is one of the pioneers in the world of information technology and consider our valued clientele’s requirement as the top-most priority. Our head-office is located at the rapidly expanding Indian city Gurgaon, we have three more associate offices based in the USA, Singapore serving our growing portfolio of clients all over the world. Our highly-skilled team of experts provide world-class services and solutions to our customers whilst ensuring high returns on their investments. Ezappsolution’s brand is ranked #730 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Ezappsolution. When compared to other organizations within the Tech industry, Ezappsolution is ranked #246.
Brand at a Glance
95%
Customer Loyalty
4.7/5
Product Quality
4.6/5
Pricing
4.7/5
Customer Service
Ezappsolution Ranking
- #246 in Tech
Ezappsolution NPS
Ezappsolution's Net Promoter Score (NPS) is a 89 with 92% Promoters, 5% Passives, and 3% Detractors. Net Promoter Score tracks whether Ezappsolution's customers would recommend using the product based on a scale of -100 to 100.
Ezappsolution Overall NPS
| 92% | Promoters |
|---|---|
| 5% | Passives |
| 3% | Detractors |
Ezappsolution NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jan 2021 87 | Jan 2021 | 87 |
Feb 2021 91 | Feb 2021 | 91 |
Mar 2021 93 | Mar 2021 | 93 |
Apr 2021 95 | Apr 2021 | 95 |
Sep 2021 95 | Sep 2021 | 95 |
Sep 2022 90 | Sep 2022 | 90 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ezappsolution NPS by Gender
Male customers rated Ezappsolution's NPS 16 points higher than Female customers.
Male
100
Ezappsolution's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
84
Ezappsolution's NPS was rated 84 by Female customers on Comparably.
89%
Promoters
6%
Passives
5%
Detractors
Ezappsolution NPS by Ethnicity
Ezappsolution's NPS was rated 67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Ezappsolution NPS by Age
Ezappsolution's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Ezappsolution NPS by Usage
Ezappsolution's NPS was rated the highest by customers who have used Ezappsolution's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 90 | 1 to 2 Years | 90 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Ezappsolution NPS vs Companies in Tech
In the Tech industry, Ezappsolution's NPS is rated right above Nintendo.
| COMPANY | NPS Score | |
|---|---|---|
 | Ezappsolution | 89 |
 | Nintendo | 55 |
 | Spotify | 49 |
 | Apple | 48 |
 | Zoom Video Communications | 44 |
 | Netflix | 43 |
 | 42 | |
 | ROBLOX | 38 |
 | Peloton | 31 |
Ezappsolution Customer Loyalty
95%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
95% of Ezappsolution users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ezappsolution Customer Loyalty Score by Gender
Male customers rated Ezappsolution's Customer Loyalty score 5% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ezappsolution.
Male
100%
Yes
Female
95%
Yes
Ezappsolution Customer Loyalty Score by Ethnicity
Ezappsolution's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ezappsolution.
70
out of 100
Asian or Pacific Islander
Ezappsolution Customer Loyalty Score by Age
Ezappsolution's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ezappsolution.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 89% | 26-30 | 89% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
Ezappsolution Customer Loyalty Score by Usage
Ezappsolution's Customer Loyalty score was rated 100% by customers who have used Ezappsolution's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ezappsolution Customer Loyalty Score by Industry
Ezappsolution's Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Customer Loyalty for Other Tech Brands
In the Tech industry, Ezappsolution's Customer Loyalty score is rated right above ROBLOX.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ezappsolution | 95% |
| ROBLOX | 89% |
| Nintendo | 89% |
| Netflix | 87% |
| 87% | |
| Spotify | 87% |
| Apple | 86% |
| Zoom Video Communications | 84% |
| Peloton | 82% |
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Ezappsolution Product Quality
4.7/5
Ezappsolution has an overall Product Quality score of 4.7 out of 5 stars rated by its users and customers.
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Ezappsolution Product Information
Ezappsolution’s product quality score is a 4.7 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Ezappsolution's product the highest. Reviewers from the Banking and Financial Services industry rated Ezappsolution the lowest at 4.3.
- Website
- https://ezappsolution.us
- Company Size
- 501-1,000 Employees
Industry
Tech
AI, Big Data and Analytics
Mobile App
Quick Insights into Ezappsolution Product Quality
Ezappsolution's Product Quality score was rated highest by customers who have used Ezappsolution's products/services for 2 to 5 Years, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Ezappsolution Product Quality the Highest
Ranked Ezappsolution Product Quality the Lowest
Ezappsolution Product Quality Score by Gender
Female customers rated Ezappsolution's Product Quality score 0.1 stars higher than Male customers.
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Male
4.8/5
Female
4.9/5
Ezappsolution Product Quality Score by Ethnicity
Ezappsolution's Product Quality score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ezappsolution.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Ezappsolution Product Quality Score by Age
Ezappsolution's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ezappsolution.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.7 | 26-30 | 4.7 |
31-35 5 | 31-35 | 5 |
36-40 4.8 | 36-40 | 4.8 |
Ezappsolution Product Quality Score by Usage
Ezappsolution's Product Quality score was rated the highest by customers who have used Ezappsolution's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ezappsolution Product Quality Score by Industry
Ezappsolution's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.
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Product Quality for Other Tech Brands
In the Tech industry, Ezappsolution's Product Quality score is rated right above Nintendo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ezappsolution | 4.7/5 |
| Nintendo | 4.4/5 |
| Apple | 4.3/5 |
| Zoom Video Communications | 4.3/5 |
| Netflix | 4.2/5 |
| Spotify | 4.2/5 |
| 4.1/5 | |
| Peloton | 4/5 |
| ROBLOX | 4/5 |
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Ezappsolution Pricing
Ezappsolution ROI & Value For Money
4.6/5
Ezappsolution has a value for money and ROI score of 4.6 out of 5 stars rated by its users and customers.
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Ezappsolution Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Ezappsolution.
Quick Insights into Ezappsolution ROI
Ezappsolution's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Ezappsolution ROI the Highest
Ranked Ezappsolution ROI the Lowest
Ezappsolution ROI Score by Gender
Male customers rated Ezappsolution's ROI score 0.2 stars higher than Female customers.
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Male
4.9/5
Female
4.7/5
Ezappsolution ROI Score by Ethnicity
Ezappsolution's ROI score was rated 3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ezappsolution.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
Ezappsolution ROI Score by Age
Ezappsolution's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ezappsolution.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
31-35 5 | 31-35 | 5 |
36-40 4.8 | 36-40 | 4.8 |
Ezappsolution ROI Score by Usage
Ezappsolution's ROI score was rated 4.9 stars by customers who have used Ezappsolution's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
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Ezappsolution ROI Score by Industry
Ezappsolution's ROI score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.
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ROI for Other Tech Brands
In the Tech industry, Ezappsolution's ROI score is rated right above Zoom Video Communications.
| COMPANY | Pricing Score | |
|---|---|---|
| Ezappsolution | 4.6/5 |
| Zoom Video Communications | 4.1/5 |
| 4/5 | |
| Spotify | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Apple | 4/5 |
| ROBLOX | 3.8/5 |
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Ezappsolution Customer Satisfaction (CSAT)
Ezappsolution Customer Satisfaction (CSAT) Score
50 / 100
Ezappsolution has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Customer Satisfaction for Other Tech Brands
In the Tech industry, Ezappsolution's Customer Satisfaction score is rated right below Peloton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| Netflix | 85% |
| Apple | 85% |
| Spotify | 85% |
| 81% | |
| Zoom Video Communications | 74% |
| ROBLOX | 73% |
| Peloton | 63% |
| Ezappsolution | 50% |
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Ezappsolution Customer Service
4.7/5
Ezappsolution has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Ezappsolution's Customer Service
Address
460 Park Av, New York City, NY 10003
Website
https://ezappsolution.us
Phone Number
3472178839
Quick Insights into Ezappsolution Customer Service
Ezappsolution's Customer Service score was rated highest by customers who have used Ezappsolution's products/services for 2 to 5 Years, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Ezappsolution Customer Service the Highest
Ranked Ezappsolution Customer Service the Lowest
Ezappsolution Customer Service Score by Gender
Male customers rated Ezappsolution's Customer Service score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ezappsolution.
Male
4.9/5
Female
4.7/5
Ezappsolution Customer Service Score by Ethnicity
Ezappsolution's Customer Service score was rated 3.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ezappsolution.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Ezappsolution Customer Service Score by Age
Ezappsolution's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ezappsolution.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
31-35 5 | 31-35 | 5 |
36-40 4.9 | 36-40 | 4.9 |
Ezappsolution Customer Service Score by Usage
Ezappsolution's Customer Service score was rated the highest by customers who have used Ezappsolution's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ezappsolution Customer Service Score by Industry
Ezappsolution's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.
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Customer Service for Other Tech Brands
In the Tech industry, Ezappsolution's Customer Service score is rated right above Apple.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ezappsolution | 4.7/5 |
| Apple | 4.2/5 |
| 4/5 | |
| Zoom Video Communications | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Spotify | 4/5 |
| ROBLOX | 3.6/5 |
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Ezappsolution as an Employer
4.8/5
Ezappsolution has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ezappsolution scored a 89 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of Ezappsolution would recommend the brand to a friend. ENPS measures how likely Ezappsolution employees would recommend working at Ezappsolution to a friend.
Net Promoter Score
89
NPS Score
| 92% | Promoters |
|---|---|
| 5% | Passive |
| 3% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 87% | Promoters |
|---|---|
| 9% | Passive |
| 4% | Detractors |
Global Ranking Snapshot
Ezappsolution is ranked #730 in the Global Top 100 Brands. It ranks just behind BlackCamel Energy Ltd and just ahead of Cummins Inc..
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
728 |  | IntouchCX |  | Mitul Kotecha and Shane Kozlowich | Tech |
729 |  | BlackCamel Energy Ltd |  | Alaba Joseph Olajide | Energy and Manufacturing |
730 | | Ezappsolution | | Gourav Shandilya | Tech |
731 |  | Cummins Inc. |  | Tom Linebarger | Automotive and Transportation |
732 |  | Blue Bell Ice Cream |  | Paul Kruse | Food and Beverages |
733 |  | Just Dance |  | David Gonzalez | Media and Entertainment |
734 |  | Prologis |  | Hamid Moghadam | Banking and Financial Services |
Tech Ranking Snapshot
Ezappsolution is ranked #246 in the Tech Industry. It ranks just behind IntouchCX and just ahead of Arthrex.
| RANK | COMPANY | Location | |
|---|---|---|---|
244 |  | Penguin Random House | |
245 | | IntouchCX | Winnipeg |
246 | | Ezappsolution | New York City, NY |
247 |  | Arthrex | Naples, FL |
248 |  | Funko | Lynnwood, WA |
249 |  | JAMF Software | Minneapolis, MN |
250 |  | Shippo | San Francisco, CA |
