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Penguin Random House is

Ranked

#92

Media and Entertainment Brands

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Penguin Random House

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Penguin Random House

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Penguin Random House is ranked #92 in Media and Entertainment Brands

About Penguin Random House's Brand

Penguin Random House is a company formed from the merger between the book publishers Random House and Penguin Group Penguin Random House’s brand is ranked #723 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Penguin Random House. When compared to other organizations within the Media and Entertainment industry, Penguin Random House is ranked #92. Among its major competitors, Penguin Random House is ranked in 1st place for NPS while Simon and Schuster is 2nd, and HMH is 3rd.

Brand at a Glance

81%

Customer Loyalty

4.2/5

Product Quality

4/5

Pricing

4/5

Customer Service

Penguin Random House Ranking

Penguin Random House NPS

Penguin Random House's Net Promoter Score (NPS) is a 48 with 66% Promoters, 16% Passives, and 18% Detractors. Net Promoter Score tracks whether Penguin Random House's customers would recommend using the product based on a scale of -100 to 100.

Penguin Random House Overall NPS

NPS

66%	Promoters
16%	Passives
18%	Detractors

Penguin Random House NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 52	Dec 2023	52
Jan 2024 49	Jan 2024	49
Feb 2024 49	Feb 2024	49
Mar 2024 48	Mar 2024	48
Apr 2024 47	Apr 2024	47
Jun 2024 46	Jun 2024	46
Aug 2024 48	Aug 2024	48
Nov 2024 47	Nov 2024	47
Apr 2025 47	Apr 2025	47
Sep 2025 49	Sep 2025	49
Oct 2025 49	Oct 2025	49
Jan 2026 47	Jan 2026	47

How Other Brands Compare

Penguin Random House is ranked first for NPS among its competitors. Simon and Schuster and HMH come in second and third, with Smashwords coming in at #4.

	Penguin Random House	Simon and Schuster	HMH	Smashwords
Global Ranking	#723	#687	#-	#-
NPS	48	31	16	-
Valuation Updated every 24 hours for public companies	-	$16.16B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Penguin Random House NPS by Gender

Female customers rated Penguin Random House's NPS 6 points higher than Male customers.

Male

Penguin Random House's NPS was rated 54 by Male customers on Comparably.

67%

Promoters

20%

Passives

13%

Detractors

Female

Penguin Random House's NPS was rated 60 by Female customers on Comparably.

73%

Promoters

14%

Passives

13%

Detractors

Penguin Random House NPS by Ethnicity

Penguin Random House's NPS was rated the highest by Other customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 50	Caucasian	50
Hispanic or Latino 50	Hispanic or Latino	50
African American/Black 20	African American/Black	20
Asian or Pacific Islander 40	Asian or Pacific Islander	40
Other 100	Other	100

Penguin Random House NPS by Age

Penguin Random House's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

72%

28%

26-30

80%

10%

31-35

60%

40%

36-40

50%

25%

41-45

67%

33%

Penguin Random House NPS by Usage

Penguin Random House's NPS was rated the highest by customers who have used Penguin Random House's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 25	Less than 1 Year	25
1 to 2 Years 60	1 to 2 Years	60
2 to 5 Years 34	2 to 5 Years	34
5 to 10 Years 78	5 to 10 Years	78
Over 10 Years 67	Over 10 Years	67

Penguin Random House NPS vs. Competitors

Compared to its competitors, Penguin Random House's NPS is rated right above Simon and Schuster.

COMPANY		NPS Score
	Penguin Random House	48
	Simon and Schuster	31
	HMH	16

Penguin Random House NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, Penguin Random House's NPS is rated right above Apple, and is preceded by Spotify.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Penguin Random House	48
	Apple	48
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	Instagram	21

Penguin Random House Customer Reviews

Out of the 6 Penguin Random House customer reviews 6 were positive and 0 were constructive. Penguin Random House customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Penguin Random House Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Penguin Random House users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

Penguin Random House Customer Loyalty Score by Gender

Male customers rated Penguin Random House's Customer Loyalty score 5% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Penguin Random House.

Male

93%

Yes

Female

88%

Yes

Penguin Random House Customer Loyalty Score by Ethnicity

Penguin Random House's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Penguin Random House.

out of 100

Caucasian

100

out of 100

Hispanic or Latino

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Other

Penguin Random House Customer Loyalty Score by Age

Penguin Random House's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Penguin Random House.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 84%	18-25	84%
26-30 100%	26-30	100%
31-35 64%	31-35	64%
36-40 100%	36-40	100%
41-45 100%	41-45	100%

Penguin Random House Customer Loyalty Score by Usage

Penguin Random House's Customer Loyalty score was rated the highest by customers who have used Penguin Random House's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	49%
1 to 2 Years	90%
2 to 5 Years	90%
5 to 10 Years	100%
Over 10 Years	88%

Penguin Random House Customer Loyalty Score by Industry

Penguin Random House's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Media and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	78%
Fashion and Beauty	100%
Arts and Entertainment	90%
Education	100%
Marketing, Advertising and Research	70%
Media and Entertainment	40%
Retail	100%

Penguin Random House Customer Loyalty vs. Competitors

Compared to its competitors, Penguin Random House's Customer Loyalty score is rated right above Simon and Schuster, and is preceded by HMH.

COMPANY		Customer Loyalty Score
	HMH	88%
	Penguin Random House	81%
	Simon and Schuster	66%

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, Penguin Random House's Customer Loyalty score is rated right below The Walt Disney Company.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Spotify	87%
	Apple	86%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%
	Penguin Random House	81%

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Penguin Random House Product Quality

4.2/5

Penguin Random House has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Penguin Random House Product Information

Penguin Random House’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Penguin Random House's product the highest. Reviewers from the Tech industry rated Penguin Random House the lowest at 3.3.

Website: http://www.penguinrandomhouse.com/

Company Size: 10,000+ Employees

Industry

Tech

Content

Media

Sports & Entertainment

Quick Insights into Penguin Random House Product Quality

Penguin Random House's Product Quality score was rated highest by customers from the Education industry, and rated lowest by customers from the Tech industry.

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Ranked Penguin Random House Product Quality the Highest

Education	5
5 to 10 Years	4.9
Other	4.8

Ranked Penguin Random House Product Quality the Lowest

African American/Black	3.7
Less than 1 Year	3.4
Tech	3.3

Penguin Random House Product Quality Score by Gender

Female customers rated Penguin Random House's Product Quality score 0.1 stars higher than Male customers.

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Male

4.2/5

Female

4.3/5

Penguin Random House Product Quality Score by Ethnicity

Penguin Random House's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 4.7	Hispanic or Latino	4.7
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 4.8	Other	4.8

Penguin Random House Product Quality Score by Age

Penguin Random House's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 4.2	26-30	4.2
31-35 3.9	31-35	3.9
36-40 3.9	36-40	3.9
41-45 4.1	41-45	4.1

Penguin Random House Product Quality Score by Usage

Penguin Random House's Product Quality score was rated the highest by customers who have used Penguin Random House's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.4
1 to 2 Years	4.4
2 to 5 Years	4.1
5 to 10 Years	4.9
Over 10 Years	4.5

Penguin Random House Product Quality Score by Industry

Penguin Random House's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	3.3
Fashion and Beauty	5
Arts and Entertainment	4.3
Education	5
Marketing, Advertising and Research	5
Media and Entertainment	3.5
Retail	5

Penguin Random House Product Quality vs. Competitors

Compared to its competitors, Penguin Random House's Product Quality score is rated right above HMH.

COMPANY		Product Quality Score
	Penguin Random House	4.2/5
	HMH	4/5
	Simon and Schuster	3.9/5

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, Penguin Random House's Product Quality score is rated right above The Walt Disney Company, and is preceded by Spotify.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Penguin Random House	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	ROBLOX	4/5
	Instagram	3.7/5

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Penguin Random House Pricing

Penguin Random House ROI & Value For Money

4/5

Penguin Random House has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Penguin Random House Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Media and Entertainment industry think that they had the lowest ROI from Penguin Random House.

Quick Insights into Penguin Random House ROI

Penguin Random House's ROI score was rated highest by customers from the Education industry, and rated lowest by customers from the Media and Entertainment industry.

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Ranked Penguin Random House ROI the Highest

Education	4.9
1 to 2 Years	4.6
18-25	4.6

Ranked Penguin Random House ROI the Lowest

36-40	3.4
Less than 1 Year	3.3
Media and Entertainment	2.8

Penguin Random House ROI Score by Gender

Male customers rated Penguin Random House's ROI score 0.1 stars higher than Female customers.

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Male

4.2/5

Female

4.1/5

Penguin Random House ROI Score by Ethnicity

Penguin Random House's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 4.2	Hispanic or Latino	4.2
African American/Black 4.3	African American/Black	4.3
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 4.5	Other	4.5

Penguin Random House ROI Score by Age

Penguin Random House's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.

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Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 4.5	26-30	4.5
31-35 3.5	31-35	3.5
36-40 3.4	36-40	3.4
41-45 3.5	41-45	3.5

Penguin Random House ROI Score by Usage

Penguin Random House's ROI score was rated the highest by customers who have used Penguin Random House's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.3
1 to 2 Years	4.6
2 to 5 Years	3.6
5 to 10 Years	4.6
Over 10 Years	4.3

Penguin Random House ROI Score by Industry

Penguin Random House's ROI score was rated the highest by Education industry customers, and the lowest by Media and Entertainment industry customers.

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Tech	3.1
Fashion and Beauty	4.8
Arts and Entertainment	4.4
Education	4.9
Marketing, Advertising and Research	4.6
Media and Entertainment	2.8
Retail	4.8

Penguin Random House Pricing vs. Competitors

Compared to its competitors, Penguin Random House's ROI score is rated right above Simon and Schuster.

COMPANY		Pricing Score
	Penguin Random House	4/5
	Simon and Schuster	3.7/5
	HMH	3.6/5

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, Penguin Random House's ROI score is rated right above Spotify.

COMPANY		Pricing Score
	Penguin Random House	4/5
	Spotify	4/5
	Nintendo	4/5
	Netflix	4/5
	Apple	4/5
	Rockstar Games	3.8/5
	ROBLOX	3.8/5
	The Walt Disney Company	3.7/5
	Instagram	3.5/5

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Penguin Random House Customer Satisfaction (CSAT)

Penguin Random House Customer Satisfaction (CSAT) Score

83 / 100

Penguin Random House has an overall Customer Satisfaction score of 83 rated by its users and customers.

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Very Satisfied	49%
Satisfied	34%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	2%
Very Dissatisfied	6%

Very Satisfied

49%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Penguin Random House Customer Satisfaction

Penguin Random House's Customer Satisfaction score was rated highest by customers who have used Penguin Random House's products/services for 5 to 10 Years, and rated lowest by customers who have used Penguin Random House's products/services for Less than 1 Year.

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Ranked Penguin Random House Customer Satisfaction the Highest

5 to 10 Years	100%
Other	100%
Male	77%

Ranked Penguin Random House Customer Satisfaction the Lowest

Asian or Pacific Islander	50%
Tech	50%
Less than 1 Year	20%

Penguin Random House Customer Satisfaction Score by Gender

Male customers rated Penguin Random House's Customer Satisfaction score 12 points higher than Female customers.

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77 / 100

Male

	Very Satisfied	33%
	Satisfied	44%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	12%
	Very Dissatisfied	11%

65 / 100

Female

	Very Satisfied	52%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	5%
	Very Dissatisfied	13%

Penguin Random House Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Penguin Random House's Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.

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64 / 100

Very Satisfied	50%
Satisfied	14%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	15%
Very Dissatisfied	7%

Very Satisfied

50%

Satisfied

14%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

15%

Very Dissatisfied

CSAT according to Hispanic or Latino

Penguin Random House's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.

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75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to African American/Black

Penguin Random House's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.

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75 / 100

Very Satisfied	25%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to Asian or Pacific Islander

Penguin Random House's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.

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50 / 100

Very Satisfied	50%
Satisfied	0%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

25%

CSAT according to Other

Penguin Random House's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Penguin Random House Customer Satisfaction Score by Age

Penguin Random House's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

18-25

72%

26-30

75%

31-35

67%

36-40

50%

41-45

67%

Penguin Random House Customer Satisfaction Score by Usage

Penguin Random House's Customer Satisfaction score was rated the highest by customers who have used Penguin Random House's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	20
1 to 2 Years	80
2 to 5 Years	62
5 to 10 Years	100
Over 10 Years	80

Penguin Random House Customer Satisfaction Score by Industry

Penguin Random House's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Penguin Random House Customer Satisfaction Score by Industry",
	"text": "Penguin Random House's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Penguin Random House's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
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			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 71,
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			"scoreClassName": "max",
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Tech	50
Arts and Entertainment	71
Education	75

Penguin Random House Customer Satisfaction vs. Competitors

Compared to its competitors, Penguin Random House's Customer Satisfaction score is rated right above HMH.

COMPANY		Customer Satisfaction (CSAT) Score
	Penguin Random House	83%
	HMH	81%
	Simon and Schuster	73%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, Penguin Random House's Customer Satisfaction score is rated right above The Walt Disney Company, and is preceded by Spotify.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Penguin Random House	83%
	The Walt Disney Company	77%
	Rockstar Games	76%
	ROBLOX	73%
	Instagram	61%

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Penguin Random House Customer Service

4/5

Penguin Random House has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Penguin Random House's Customer Service

Address

M4P 2Y3 Canada

Website

http://www.penguinrandomhouse.com/

Phone Number

(416) 925-2249

Quick Insights into Penguin Random House Customer Service

Penguin Random House's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers from the Tech industry.

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Ranked Penguin Random House Customer Service the Highest

Retail	5
18-25	4.6
5 to 10 Years	4.6

Ranked Penguin Random House Customer Service the Lowest

41-45	3.5
Less than 1 Year	3.1
Tech	2.4

Penguin Random House Customer Service Score by Gender

Female customers rated Penguin Random House's Customer Service score 0.5 stars higher than Male customers.

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Male

3.7/5

Female

4.2/5

Penguin Random House Customer Service Score by Ethnicity

Penguin Random House's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 4.5	Hispanic or Latino	4.5
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 4.1	Other	4.1

Penguin Random House Customer Service Score by Age

Penguin Random House's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
18-25 4.6	18-25	4.6
26-30 4.1	26-30	4.1
31-35 3.6	31-35	3.6
36-40 3.5	36-40	3.5
41-45 3.5	41-45	3.5

Penguin Random House Customer Service Score by Usage

Penguin Random House's Customer Service score was rated the highest by customers who have used Penguin Random House's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.1
1 to 2 Years	4.4
2 to 5 Years	3.4
5 to 10 Years	4.6
Over 10 Years	4.1

Penguin Random House Customer Service Score by Industry

Penguin Random House's Customer Service score was rated the highest by Retail industry customers, and the lowest by Tech industry customers.

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Tech	2.4
Fashion and Beauty	4.8
Arts and Entertainment	4.5
Education	4.9
Marketing, Advertising and Research	4.8
Media and Entertainment	2.5
Retail	5

Penguin Random House Customer Service vs. Competitors

Compared to its competitors, Penguin Random House's Customer Service score is rated right above HMH.

COMPANY		Customer Service Score
	Penguin Random House	4/5
	HMH	3.6/5
	Simon and Schuster	3.5/5

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, Penguin Random House's Customer Service score is rated right above Nintendo, and is preceded by The Walt Disney Company.

COMPANY		Customer Service Score
	Apple	4.2/5
	The Walt Disney Company	4.1/5
	Penguin Random House	4/5
	Nintendo	4/5
	Netflix	4/5
	Spotify	4/5
	Rockstar Games	3.7/5
	ROBLOX	3.6/5
	Instagram	3.3/5

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Penguin Random House as an Employer

2.8/5

Penguin Random House has a 2.8/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of Penguin Random House

Markus Dohle

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Penguin Random House scored a 48 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Penguin Random House would recommend the brand to a friend. ENPS measures how likely Penguin Random House employees would recommend working at Penguin Random House to a friend.

Net Promoter Score

NPS Score

66%	Promoters
16%	Passive
18%	Detractors

Employee Net Promoter Score

eNPS Score

38%	Promoters
24%	Passive
38%	Detractors

Global Ranking Snapshot

Penguin Random House is ranked #723 in the Global Top 100 Brands. It ranks just behind TED and just ahead of Anthropologie.

RANK			INDUSTRY
721	Kate Spade	Anna Bakst	Fashion and Beauty
722	TED	Chris Anderson	Media and Entertainment
723	Penguin Random House	Markus Dohle	Media and Entertainment
724	Anthropologie	David McCreight	Retail
725	MLB Network		Media and Entertainment
726	Wipro Limited	Thierry Delaporte	Business and Consumer Services
727	Herbalife	John Agwunobi	Health and Wellness