14
NPS
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HMH
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About HMH's Brand
"Houghton Mifflin Harcourt is a publishing firm that provides education and learning resources including textbooks, study materials and assessments." Among its major competitors, HMH is ranked in 5th place for NPS while Cambium Learning Group is 1st, and Penguin Random House is 2nd.
Brand at a Glance
89%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
HMH Ranking
- #3 / 4 of its competitors
HMH NPS
HMH's Net Promoter Score (NPS) is a 14 with 44% Promoters, 26% Passives, and 30% Detractors. Net Promoter Score tracks whether HMH's customers would recommend using the product based on a scale of -100 to 100.
HMH Overall NPS
| 44% | Promoters |
|---|---|
| 26% | Passives |
| 30% | Detractors |
HMH NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 22 | Aug 2023 | 22 |
Sep 2023 19 | Sep 2023 | 19 |
Nov 2023 18 | Nov 2023 | 18 |
Jan 2024 11 | Jan 2024 | 11 |
May 2024 15 | May 2024 | 15 |
Jun 2024 13 | Jun 2024 | 13 |
Sep 2024 8 | Sep 2024 | 8 |
Dec 2024 13 | Dec 2024 | 13 |
Apr 2025 12 | Apr 2025 | 12 |
May 2025 16 | May 2025 | 16 |
Feb 2026 11 | Feb 2026 | 11 |
May 2026 14 | May 2026 | 14 |
How Other Brands Compare
HMH is ranked third for NPS among its competitors. Penguin Random House and Simon and Schuster come in first and second, with Pearson coming in at #4.
HMH |  Simon and Schuster |  Penguin Random House |  Pearson | |
| Global Ranking | #- | #687 | #723 | #- |
| NPS | 14 | 31 | 48 | -13 |
| Valuation Updated every 24 hours for public companies | - | $16.16B | - | $256.62M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HMH NPS by Gender
HMH's NPS was rated 40 by Female customers on Comparably.
Female
40
HMH's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Male
N/A
HMH's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
HMH NPS vs. Competitors
Compared to its competitors, HMH's NPS is rated right above Pearson, and is preceded by Simon and Schuster.
| COMPANY | NPS Score | |
|---|---|---|
 | Cambium Learning Group | 71 |
| Penguin Random House | 48 |
 | Education First | 34 |
| Simon and Schuster | 31 |
| HMH | 14 |
| Pearson | -13 |
HMH Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of HMH users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HMH Customer Loyalty Score by Gender
HMH's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
HMH Customer Loyalty Score by Industry
HMH's Customer Loyalty score was rated 100% by Education industry customers.
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HMH Customer Loyalty vs. Competitors
Compared to its competitors, HMH's Customer Loyalty score is rated right above Education First.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| HMH | 89% |
| Education First | 83% |
| Penguin Random House | 80% |
| Cambium Learning Group | 76% |
| Simon and Schuster | 66% |
| Pearson | 65% |
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HMH Product Quality
4/5
HMH has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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HMH Product Information
HMH’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated HMH's product the highest.
- Website
- http://www.hmhco.com/
- Company Size
- 51-200 Employees
Industry
Tech
Media
Quick Insights into HMH Product Quality
HMH's Product Quality score was rated highest by Female customers.
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Ranked HMH Product Quality the Highest
HMH Product Quality Score by Gender
HMH's Product Quality score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
HMH Product Quality Score by Industry
HMH's Product Quality score was rated 4.2 stars by Education industry customers.
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HMH Product Quality vs. Competitors
Compared to its competitors, HMH's Product Quality score is rated right above Simon and Schuster, and is preceded by Penguin Random House.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cambium Learning Group | 4.2/5 |
| Penguin Random House | 4.2/5 |
| HMH | 4/5 |
| Simon and Schuster | 3.9/5 |
| Education First | 3.5/5 |
| Pearson | 2.9/5 |
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HMH Pricing
HMH ROI & Value For Money
3.7/5
HMH has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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HMH Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into HMH ROI
HMH's ROI score was rated highest by customers from the Education industry.
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Ranked HMH ROI the Highest
HMH ROI Score by Gender
HMH's ROI score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
HMH ROI Score by Industry
HMH's ROI score was rated 4.1 stars by Education industry customers.
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HMH Pricing vs. Competitors
Compared to its competitors, HMH's ROI score is rated right above Education First, and is preceded by Simon and Schuster.
| COMPANY | Pricing Score | |
|---|---|---|
| Cambium Learning Group | 4/5 |
| Penguin Random House | 4/5 |
| Simon and Schuster | 3.7/5 |
| HMH | 3.7/5 |
| Education First | 3.4/5 |
| Pearson | 2.7/5 |
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HMH Customer Satisfaction (CSAT)
HMH Customer Satisfaction (CSAT) Score
78 / 100
HMH has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HMH Customer Satisfaction
HMH's Customer Satisfaction score was rated highest by Female customers.
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Ranked HMH Customer Satisfaction the Highest
HMH Customer Satisfaction Score by Gender
HMH's Customer Satisfaction score was rated 80 by Female customers on Comparably.
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80 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
HMH Customer Satisfaction vs. Competitors
Compared to its competitors, HMH's Customer Satisfaction score is rated right above Simon and Schuster, and is preceded by Penguin Random House.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cambium Learning Group | 100% |
| Penguin Random House | 83% |
| HMH | 78% |
| Simon and Schuster | 73% |
| Education First | 50% |
| Pearson | 50% |
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HMH Customer Service
3.6/5
HMH has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About HMH's Customer Service
Address
1800 SW 1st Ave, Ste 250, Boston, MA United States of America
Website
http://www.hmhco.com/
Phone Number
(503) 295-1922
Quick Insights into HMH Customer Service
HMH's Customer Service score was rated highest by customers from the Education industry.
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Ranked HMH Customer Service the Highest
HMH Customer Service Score by Gender
HMH's Customer Service score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
HMH Customer Service Score by Industry
HMH's Customer Service score was rated 4.1 stars by Education industry customers.
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HMH Customer Service vs. Competitors
Compared to its competitors, HMH's Customer Service score is rated right above Simon and Schuster, and is preceded by Education First.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cambium Learning Group | 4.2/5 |
| Penguin Random House | 4/5 |
| Education First | 3.6/5 |
| HMH | 3.6/5 |
| Simon and Schuster | 3.5/5 |
| Pearson | 2.8/5 |
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HMH as an Employer
2.9/5
HMH has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
HMH scored a 14 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of HMH would recommend the brand to a friend. ENPS measures how likely HMH employees would recommend working at HMH to a friend.
Net Promoter Score
14
NPS Score
| 44% | Promoters |
|---|---|
| 26% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 33% | Promoters |
|---|---|
| 19% | Passive |
| 48% | Detractors |
