34
NPS
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Brand Page
Education First
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About Education First's Brand
EF stands for ""Education First"".
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Education First NPS
Education First's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Education First's customers would recommend using the product based on a scale of -100 to 100.
Education First Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Education First NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
Jun 2025 33 | Jun 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Education First Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Education First users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Education First Product Quality
3.5/5
Education First has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Education First's overall Product Quality score rated by its users and customers.
Education First Product Information
Education First’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.ef.com
- Company Size
- 10,000+ Employees
Industry
Tech
Education
Education First Pricing
Education First ROI & Value For Money
3.4/5
Education First has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Education First's overall ROI score rated by its users and customers.
Education First Customer Satisfaction (CSAT)
Education First Customer Satisfaction (CSAT) Score
50 / 100
Education First has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Education First Customer Service
3.6/5
Education First has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Education First's overall Customer Service score rated by its users and customers.
About Education First's Customer Service
Address
Salarpuria Cambridge Mall, # 9, 3rd Floor, Cambridge Layout,
Website
http://www.ef.com
Education First as an Employer
3.5/5
Education First has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Education First scored a 34 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Education First would recommend the brand to a friend. ENPS measures how likely Education First employees would recommend working at Education First to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 55% | Promoters |
|---|---|
| 0% | Passive |
| 45% | Detractors |
