31
NPS
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Ranked
#83
Media and Entertainment Brands
Brand Page
Simon and Schuster
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Simon and Schuster is ranked #83 in Media and Entertainment Brands
Simon and Schuster is ranked #83 in Media and Entertainment Brands
About Simon and Schuster's Brand
Simon & Schuster is a global leader in the field of general interest publishing, providing consumers quality books across a wide variety. Simon and Schuster’s brand is ranked #687 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Simon and Schuster. When compared to other organizations within the Media and Entertainment industry, Simon and Schuster is ranked #83. Among its major competitors, Simon and Schuster is ranked in 3rd place for NPS while Scholastic is 1st, and HarperCollins is 2nd.Their current valuation is $16.16B
Brand at a Glance
66%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Simon and Schuster CMO
Liz Perl
Liz Perl serves as the EVP, Chief Marketing Officer of Simon and Schuster. Liz currently resides in the Greater New York City Area.
Simon and Schuster Ranking
- #687 in Global Best Brands
- #83 in Media and Entertainment
- #3 / 4 of its competitors
Simon and Schuster NPS
Simon and Schuster's Net Promoter Score (NPS) is a 31 with 61% Promoters, 9% Passives, and 30% Detractors. Net Promoter Score tracks whether Simon and Schuster's customers would recommend using the product based on a scale of -100 to 100.
Simon and Schuster Overall NPS
| 61% | Promoters |
|---|---|
| 9% | Passives |
| 30% | Detractors |
Simon and Schuster NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 35 | Nov 2022 | 35 |
Dec 2022 36 | Dec 2022 | 36 |
Jan 2023 39 | Jan 2023 | 39 |
Feb 2023 36 | Feb 2023 | 36 |
Apr 2023 38 | Apr 2023 | 38 |
May 2023 32 | May 2023 | 32 |
Oct 2023 36 | Oct 2023 | 36 |
Aug 2024 37 | Aug 2024 | 37 |
Sep 2024 37 | Sep 2024 | 37 |
Feb 2025 38 | Feb 2025 | 38 |
Mar 2025 34 | Mar 2025 | 34 |
May 2025 30 | May 2025 | 30 |
How Other Brands Compare
Simon and Schuster is ranked third for NPS among its competitors. Scholastic and HarperCollins come in first and second, with HMH coming in at #4. Among those competitors, it is the third most valued company.
Simon and Schuster |  HarperCollins |  Scholastic |  HMH | |
| Global Ranking | #687 | #455 | #- | #- |
| NPS | 31 | 32 | 32 | 16 |
| Valuation Updated every 24 hours for public companies | $16.16B | - | $1.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Simon and Schuster NPS by Gender
Male customers rated Simon and Schuster's NPS 80 points higher than Female customers.
Male
100
Simon and Schuster's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
20
Simon and Schuster's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
Simon and Schuster NPS by Usage
Simon and Schuster's NPS was rated 50 points by customers who have used Simon and Schuster's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 50 | Over 10 Years | 50 |
Simon and Schuster NPS vs. Competitors
Compared to its competitors, Simon and Schuster's NPS is rated right above HMH, and is preceded by HarperCollins.
| COMPANY | NPS Score | |
|---|---|---|
| Scholastic | 32 |
| HarperCollins | 32 |
| Simon and Schuster | 31 |
| HMH | 16 |
 | Say Random | N/A |
Simon and Schuster NPS vs Companies in Media and Entertainment
In the Media and Entertainment industry, Simon and Schuster's NPS is rated right above Instagram, and is preceded by Rockstar Games.
| COMPANY | NPS Score | |
|---|---|---|
 | Nintendo | 55 |
 | Spotify | 49 |
 | Apple | 48 |
 | Netflix | 43 |
 | The Walt Disney Company | 38 |
 | ROBLOX | 38 |
 | Rockstar Games | 38 |
| Simon and Schuster | 31 |
 | 21 | |
Simon and Schuster Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Simon and Schuster users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Simon and Schuster Customer Loyalty Score by Gender
Male customers rated Simon and Schuster's Customer Loyalty score 18% higher than Female customers.
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Male
100%
Yes
Female
82%
Yes
Simon and Schuster Customer Loyalty Score by Usage
Simon and Schuster's Customer Loyalty score was rated 100% by customers who have used Simon and Schuster's products/services for Over 10 Years.
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Simon and Schuster Customer Loyalty Score by Industry
Simon and Schuster's Customer Loyalty score was rated 70% by Marketing, Advertising and Research industry customers.
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Simon and Schuster Customer Loyalty vs. Competitors
Compared to its competitors, Simon and Schuster's Customer Loyalty score is rated right above Say Random, and is preceded by HarperCollins.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| HMH | 88% |
| Scholastic | 83% |
| HarperCollins | 81% |
| Simon and Schuster | 66% |
| Say Random | N/A |
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Customer Loyalty for Other Media and Entertainment Brands
In the Media and Entertainment industry, Simon and Schuster's Customer Loyalty score is rated right below The Walt Disney Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ROBLOX | 89% |
| Nintendo | 89% |
| Netflix | 87% |
| Spotify | 87% |
| Apple | 86% |
| 84% | |
| Rockstar Games | 84% |
| The Walt Disney Company | 83% |
| Simon and Schuster | 66% |
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Simon and Schuster Product Quality
3.9/5
Simon and Schuster has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Simon and Schuster Product Information
Simon and Schuster’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Simon and Schuster's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
Quick Insights into Simon and Schuster Product Quality
Simon and Schuster's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Simon and Schuster Product Quality the Highest
Ranked Simon and Schuster Product Quality the Lowest
Simon and Schuster Product Quality Score by Gender
Male customers rated Simon and Schuster's Product Quality score 1.8 stars higher than Female customers.
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Male
5/5
Female
3.2/5
Simon and Schuster Product Quality Score by Usage
Simon and Schuster's Product Quality score was rated 3.9 stars by customers who have used Simon and Schuster's products/services for Over 10 Years.
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Simon and Schuster Product Quality Score by Industry
Simon and Schuster's Product Quality score was rated 3.1 stars by Marketing, Advertising and Research industry customers.
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Simon and Schuster Product Quality vs. Competitors
Compared to its competitors, Simon and Schuster's Product Quality score is rated right above Say Random, and is preceded by HMH.
| COMPANY | Product Quality Score | |
|---|---|---|
| Scholastic | 4.1/5 |
| HarperCollins | 4/5 |
| HMH | 4/5 |
| Simon and Schuster | 3.9/5 |
| Say Random | N/A |
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Product Quality for Other Media and Entertainment Brands
In the Media and Entertainment industry, Simon and Schuster's Product Quality score is rated right above Instagram, and is preceded by ROBLOX.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nintendo | 4.4/5 |
| Apple | 4.3/5 |
| Netflix | 4.2/5 |
| Spotify | 4.2/5 |
| The Walt Disney Company | 4.1/5 |
| Rockstar Games | 4.1/5 |
| ROBLOX | 4/5 |
| Simon and Schuster | 3.9/5 |
| 3.7/5 |
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Simon and Schuster Pricing
Simon and Schuster ROI & Value For Money
3.7/5
Simon and Schuster has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Simon and Schuster Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry.
Quick Insights into Simon and Schuster ROI
Simon and Schuster's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Simon and Schuster ROI the Highest
Ranked Simon and Schuster ROI the Lowest
Simon and Schuster ROI Score by Gender
Male customers rated Simon and Schuster's ROI score 0.5 stars higher than Female customers.
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Male
4/5
Female
3.5/5
Simon and Schuster ROI Score by Usage
Simon and Schuster's ROI score was rated 3 stars by customers who have used Simon and Schuster's products/services for Over 10 Years.
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Simon and Schuster ROI Score by Industry
Simon and Schuster's ROI score was rated 3.3 stars by Marketing, Advertising and Research industry customers.
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Simon and Schuster Pricing vs. Competitors
Compared to its competitors, Simon and Schuster's ROI score is rated right above HMH, and is preceded by HarperCollins.
| COMPANY | Pricing Score | |
|---|---|---|
| Scholastic | 3.8/5 |
| HarperCollins | 3.7/5 |
| Simon and Schuster | 3.7/5 |
| HMH | 3.6/5 |
| Say Random | N/A |
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ROI for Other Media and Entertainment Brands
In the Media and Entertainment industry, Simon and Schuster's ROI score is rated right above Instagram, and is preceded by The Walt Disney Company.
| COMPANY | Pricing Score | |
|---|---|---|
| Spotify | 4/5 |
| Nintendo | 4/5 |
| Netflix | 4/5 |
| Apple | 4/5 |
| Rockstar Games | 3.8/5 |
| ROBLOX | 3.8/5 |
| The Walt Disney Company | 3.7/5 |
| Simon and Schuster | 3.7/5 |
| 3.5/5 |
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Simon and Schuster Customer Satisfaction (CSAT)
Simon and Schuster Customer Satisfaction (CSAT) Score
73 / 100
Simon and Schuster has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
53%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Simon and Schuster Customer Satisfaction
Simon and Schuster's Customer Satisfaction score was rated highest by customers who have used Simon and Schuster's products/services for Over 10 Years.
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Ranked Simon and Schuster Customer Satisfaction the Highest
Simon and Schuster Customer Satisfaction Score by Usage
Simon and Schuster's Customer Satisfaction score was rated 100 points by customers who have used Simon and Schuster's products/services for Over 10 Years.
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Simon and Schuster Customer Satisfaction vs. Competitors
Compared to its competitors, Simon and Schuster's Customer Satisfaction score is rated right above HarperCollins, and is preceded by HMH.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Scholastic | 82% |
| HMH | 81% |
| Simon and Schuster | 73% |
| HarperCollins | 67% |
| Say Random | 0% |
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Customer Satisfaction for Other Media and Entertainment Brands
In the Media and Entertainment industry, Simon and Schuster's Customer Satisfaction score is rated right above ROBLOX, and is preceded by Rockstar Games.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| Netflix | 85% |
| Apple | 85% |
| Spotify | 85% |
| The Walt Disney Company | 77% |
| Rockstar Games | 76% |
| Simon and Schuster | 73% |
| ROBLOX | 73% |
| 61% |
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Simon and Schuster Customer Service
3.5/5
Simon and Schuster has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Simon and Schuster's Customer Service
Address
1230 Avenue of the Americas, 17th floor, New York City, NY 10020
Website
http://www.simonandschuster.com
Phone Number
9736566007
Simon and Schuster's Social Links
Quick Insights into Simon and Schuster Customer Service
Simon and Schuster's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Simon and Schuster Customer Service the Highest
Ranked Simon and Schuster Customer Service the Lowest
Simon and Schuster Customer Service Score by Gender
Male customers rated Simon and Schuster's Customer Service score 1.4 stars higher than Female customers.
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Male
4.8/5
Female
3.4/5
Simon and Schuster Customer Service Score by Usage
Simon and Schuster's Customer Service score was rated 3.6 stars by customers who have used Simon and Schuster's products/services for Over 10 Years.
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Simon and Schuster Customer Service Score by Industry
Simon and Schuster's Customer Service score was rated 3.1 stars by Marketing, Advertising and Research industry customers.
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Simon and Schuster Customer Service vs. Competitors
Compared to its competitors, Simon and Schuster's Customer Service score is rated right above Say Random, and is preceded by HMH.
| COMPANY | Customer Service Score | |
|---|---|---|
| Scholastic | 4/5 |
| HarperCollins | 3.8/5 |
| HMH | 3.6/5 |
| Simon and Schuster | 3.5/5 |
| Say Random | N/A |
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Customer Service for Other Media and Entertainment Brands
In the Media and Entertainment industry, Simon and Schuster's Customer Service score is rated right above Instagram, and is preceded by ROBLOX.
| COMPANY | Customer Service Score | |
|---|---|---|
| Apple | 4.2/5 |
| The Walt Disney Company | 4.1/5 |
| Nintendo | 4/5 |
| Netflix | 4/5 |
| Spotify | 4/5 |
| Rockstar Games | 3.7/5 |
| ROBLOX | 3.6/5 |
| Simon and Schuster | 3.5/5 |
| 3.3/5 |
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Simon and Schuster as an Employer
4.2/5
Simon and Schuster has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Simon and Schuster scored a 31 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Simon and Schuster would recommend the brand to a friend. ENPS measures how likely Simon and Schuster employees would recommend working at Simon and Schuster to a friend.
Net Promoter Score
31
NPS Score
| 61% | Promoters |
|---|---|
| 9% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
Global Ranking Snapshot
Simon and Schuster is ranked #687 in the Global Top 100 Brands. It ranks just behind Culture Amp and just ahead of Flex.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
685 |  | Halliburton |  | Jeffrey Miller | Energy and Manufacturing |
686 |  | Culture Amp |  | Didier Elzinga | Tech |
687 | | Simon and Schuster | | Carolyn Reidy | Media and Entertainment |
688 |  | Flex |  | Revathi Advaithi | Energy and Manufacturing |
689 |  | NBCUniversal |  | Stephen Burke | Media and Entertainment |
690 |  | Vox Media, Inc. |  | Jim Bankoff | Media and Entertainment |
691 |  | Giant Eagle |  | Laura Karet | Food and Beverages |
Media and Entertainment Ranking Snapshot
Simon and Schuster is ranked #83 in the Media and Entertainment Industry. It ranks just behind AMC Networks and just ahead of NBCUniversal.
| RANK | COMPANY | Location | |
|---|---|---|---|
81 |  | AMC Theaters | Atlanta, GA |
82 |  | AMC Networks | New York City, NY |
83 | | Simon and Schuster | New York City, NY |
84 | | NBCUniversal | Los Angeles, CA |
85 | | Vox Media, Inc. | Washington, DC |
86 |  | SoundCloud | Berlin, MD |
87 |  | NPR | Washington, DC |
