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NBCUniversal is

Ranked

#84

Media and Entertainment Brands

Brand Page

NBCUniversal

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NBCUniversal

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NBCUniversal is ranked #84 in Media and Entertainment Brands

About NBCUniversal's Brand

NBCUniversal’s brand is ranked #689 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of NBCUniversal. When compared to other organizations within the Media and Entertainment industry, NBCUniversal is ranked #84. Among its major competitors, NBCUniversal is ranked in 1st place for NPS while Mashable is 2nd, and Dish Network is 3rd. Overall, NBCUniversal has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $167.10B

Brand at a Glance

73%

Customer Loyalty

3.4/5

Product Quality

3.5/5

Pricing

3.4/5

Customer Service

NBCUniversal CMO

Jennifer Storms

Jennifer Storms serves as the Chief Marketing Officer, NBC Sports Group of NBCUniversal Media, LLC. Jennifer started at NBCUniversal Media, LLC in October of 2015. Jennifer currently resides in the Greater New York City Area.

NBCUniversal Ranking

NBCUniversal NPS

NBCUniversal's Net Promoter Score (NPS) is a 17 with 52% Promoters, 13% Passives, and 35% Detractors. Net Promoter Score tracks whether NBCUniversal's customers would recommend using the product based on a scale of -100 to 100.

NBCUniversal Overall NPS

NPS

52%	Promoters
13%	Passives
35%	Detractors

NBCUniversal NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2024 22	Jul 2024	22
Sep 2024 20	Sep 2024	20
Oct 2024 19	Oct 2024	19
Nov 2024 19	Nov 2024	19
Dec 2024 20	Dec 2024	20
Jan 2025 19	Jan 2025	19
Feb 2025 19	Feb 2025	19
May 2025 17	May 2025	17
Aug 2025 17	Aug 2025	17
Sep 2025 17	Sep 2025	17
Oct 2025 17	Oct 2025	17
Nov 2025 17	Nov 2025	17

How Other Brands Compare

NBCUniversal is ranked first for NPS among its competitors. Mashable and Dish Network come in second and third, with Salon Media Group coming in at #4. Among those competitors, it is the most valued company.

	NBCUniversal	Dish Network	Mashable	Salon Media Group
Global Ranking	#689	#-	#-	#-
NPS	17	-42	0	-
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$167.10B	$17.71B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

NBCUniversal NPS by Gender

Male customers rated NBCUniversal's NPS 26 points higher than Female customers.

Male

NBCUniversal's NPS was rated 9 by Male customers on Comparably.

47%

Promoters

15%

Passives

38%

Detractors

Female

-17

NBCUniversal's NPS was rated -17 by Female customers on Comparably.

37%

Promoters

Passives

54%

Detractors

NBCUniversal NPS by Ethnicity

NBCUniversal's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -7	Caucasian	-7
Hispanic or Latino 0	Hispanic or Latino	0
African American/Black 0	African American/Black	0
Asian or Pacific Islander 17	Asian or Pacific Islander	17
Other -50	Other	-50

NBCUniversal NPS by Age

NBCUniversal's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

50%

42%

26-30

64%

29%

31-35

67%

33%

36-40

25%

50%

41-45

46%

16%

38%

46-50

33%

67%

51-55

67%

33%

56-60

67%

33%

61-65

100%

66+

100%

NBCUniversal NPS by Usage

NBCUniversal's NPS was rated the highest by customers who have used NBCUniversal's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -16	Less than 1 Year	-16
1 to 2 Years -14	1 to 2 Years	-14
2 to 5 Years 30	2 to 5 Years	30
5 to 10 Years 46	5 to 10 Years	46
Over 10 Years -34	Over 10 Years	-34

NBCUniversal NPS vs. Competitors

Compared to its competitors, NBCUniversal's NPS is rated right above Mashable.

COMPANY		NPS Score
	NBCUniversal	17
	Mashable	0
	Salon Media Group	N/A
	Mic	N/A
	Dish Network	-42

NBCUniversal NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, NBCUniversal's NPS is rated right below Instagram.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	Instagram	21
	NBCUniversal	17

NBCUniversal Customer Reviews

Out of the 10 NBCUniversal customer reviews 6 were positive and 4 were constructive. NBCUniversal customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

NBCUniversal Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of NBCUniversal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73%

27%

NBCUniversal Customer Loyalty Score by Gender

Female customers rated NBCUniversal's Customer Loyalty score 6% higher than Male customers.

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Male

71%

Yes

Female

77%

Yes

NBCUniversal Customer Loyalty Score by Ethnicity

NBCUniversal's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

NBCUniversal Customer Loyalty Score by Age

NBCUniversal's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NBCUniversal.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 85%	18-25	85%
26-30 74%	26-30	74%
31-35 100%	31-35	100%
36-40 89%	36-40	89%
41-45 72%	41-45	72%
46-50 40%	46-50	40%
51-55 100%	51-55	100%
56-60 40%	56-60	40%
61-65 55%	61-65	55%
66+ 66%	66+	66%

NBCUniversal Customer Loyalty Score by Usage

NBCUniversal's Customer Loyalty score was rated the highest by customers who have used NBCUniversal's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	65%
1 to 2 Years	61%
2 to 5 Years	82%
5 to 10 Years	84%
Over 10 Years	79%

NBCUniversal Customer Loyalty Score by Industry

NBCUniversal's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	67%
Accounting	74%
Aerospace and Aviation	49%
Architecture and Planning	70%
Arts and Entertainment	90%

NBCUniversal Customer Loyalty vs. Competitors

Compared to its competitors, NBCUniversal's Customer Loyalty score is rated right above Mashable, and is preceded by Dish Network.

COMPANY		Customer Loyalty Score
	Dish Network	78%
	NBCUniversal	73%
	Mashable	47%
	Salon Media Group	N/A
	Mic	N/A

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, NBCUniversal's Customer Loyalty score is rated right below The Walt Disney Company.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Spotify	87%
	Apple	86%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%
	NBCUniversal	73%

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NBCUniversal Product Quality

3.4/5

NBCUniversal has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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NBCUniversal Product Information

NBCUniversal’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated NBCUniversal's product the highest. Reviewers from the Aerospace and Aviation industry rated NBCUniversal the lowest at 2.6.

Website: http://www.nbcuniversal.com/

Company Size: 10,000+ Employees

Quick Insights into NBCUniversal Product Quality

NBCUniversal's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.

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Ranked NBCUniversal Product Quality the Highest

31-35	4.6
Arts and Entertainment	4.3
Hispanic or Latino	4.1

Ranked NBCUniversal Product Quality the Lowest

1 to 2 Years	2.3
Other	2.3
66+	1.5

NBCUniversal Product Quality Score by Gender

Male customers rated NBCUniversal's Product Quality score 0.3 stars higher than Female customers.

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Male

3.3/5

Female

3/5

NBCUniversal Product Quality Score by Ethnicity

NBCUniversal's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 2.3	Other	2.3

NBCUniversal Product Quality Score by Age

NBCUniversal's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 3.7	26-30	3.7
31-35 4.6	31-35	4.6
36-40 3	36-40	3
41-45 3.2	41-45	3.2
46-50 2	46-50	2
51-55 3.5	51-55	3.5
56-60 3.1	56-60	3.1
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

NBCUniversal Product Quality Score by Usage

NBCUniversal's Product Quality score was rated the highest by customers who have used NBCUniversal's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	2.3
2 to 5 Years	3.7
5 to 10 Years	3.8
Over 10 Years	2.6

NBCUniversal Product Quality Score by Industry

NBCUniversal's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech	3
Accounting	3.3
Aerospace and Aviation	2.6
Architecture and Planning	4.1
Arts and Entertainment	4.3

NBCUniversal Product Quality vs. Competitors

Compared to its competitors, NBCUniversal's Product Quality score is rated right above Mashable.

COMPANY		Product Quality Score
	NBCUniversal	3.4/5
	Mashable	3.3/5
	Dish Network	2.6/5
	Salon Media Group	N/A
	Mic	N/A

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, NBCUniversal's Product Quality score is rated right below Instagram.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	ROBLOX	4/5
	Instagram	3.7/5
	NBCUniversal	3.4/5

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NBCUniversal Pricing

NBCUniversal ROI & Value For Money

3.5/5

NBCUniversal has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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NBCUniversal Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Tech industry think that they had the lowest ROI from NBCUniversal.

Quick Insights into NBCUniversal ROI

NBCUniversal's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.

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Ranked NBCUniversal ROI the Highest

31-35	4.5
Architecture and Planning	4.3
Hispanic or Latino	4

Ranked NBCUniversal ROI the Lowest

Other	2.5
Over 10 Years	2.4
66+	1.5

NBCUniversal ROI Score by Gender

Male customers rated NBCUniversal's ROI score 0.3 stars higher than Female customers.

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Male

3.3/5

Female

3/5

NBCUniversal ROI Score by Ethnicity

NBCUniversal's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.8	Caucasian	2.8
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 2.5	Other	2.5

NBCUniversal ROI Score by Age

NBCUniversal's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 3.9	26-30	3.9
31-35 4.5	31-35	4.5
36-40 2.9	36-40	2.9
41-45 3.4	41-45	3.4
46-50 2	46-50	2
51-55 3.5	51-55	3.5
56-60 3.3	56-60	3.3
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

NBCUniversal ROI Score by Usage

NBCUniversal's ROI score was rated the highest by customers who have used NBCUniversal's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	2.9
2 to 5 Years	3.6
5 to 10 Years	3.9
Over 10 Years	2.4

NBCUniversal ROI Score by Industry

NBCUniversal's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech	3
Accounting	3.5
Aerospace and Aviation	3.5
Architecture and Planning	4.3
Arts and Entertainment	4

NBCUniversal Pricing vs. Competitors

Compared to its competitors, NBCUniversal's ROI score is rated right above Mashable.

COMPANY		Pricing Score
	NBCUniversal	3.5/5
	Mashable	3.2/5
	Dish Network	2.2/5
	Salon Media Group	N/A
	Mic	N/A

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, NBCUniversal's ROI score is rated right above Instagram, and is preceded by The Walt Disney Company.

COMPANY		Pricing Score
	Spotify	4/5
	Nintendo	4/5
	Netflix	4/5
	Apple	4/5
	Rockstar Games	3.8/5
	ROBLOX	3.8/5
	The Walt Disney Company	3.7/5
	NBCUniversal	3.5/5
	Instagram	3.5/5

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NBCUniversal Customer Satisfaction (CSAT)

NBCUniversal Customer Satisfaction (CSAT) Score

61 / 100

NBCUniversal has an overall Customer Satisfaction score of 61 rated by its users and customers.

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Very Satisfied	38%
Satisfied	23%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	4%
Very Dissatisfied	24%

Very Satisfied

38%

Satisfied

23%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

24%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into NBCUniversal Customer Satisfaction

NBCUniversal's Customer Satisfaction score was rated highest by customers who have used NBCUniversal's products/services for 2 to 5 Years, and rated lowest by customers ages 66+.

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Ranked NBCUniversal Customer Satisfaction the Highest

2 to 5 Years	100%
Architecture and Planning	100%
Hispanic or Latino	100%

Ranked NBCUniversal Customer Satisfaction the Lowest

Over 10 Years	40%
Other	33%
66+	0%

NBCUniversal Customer Satisfaction Score by Gender

Female customers rated NBCUniversal's Customer Satisfaction score 4 points higher than Male customers.

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57 / 100

Male

	Very Satisfied	32%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	14%
	Dissatisfied	4%
	Very Dissatisfied	25%

61 / 100

Female

	Very Satisfied	40%
	Satisfied	21%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	3%
	Very Dissatisfied	30%

NBCUniversal Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

NBCUniversal's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100

Very Satisfied	36%
Satisfied	14%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	7%
Very Dissatisfied	29%

Very Satisfied

36%

Satisfied

14%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

29%

CSAT according to Hispanic or Latino

NBCUniversal's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

NBCUniversal's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.

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60 / 100

Very Satisfied	20%
Satisfied	40%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	40%

Very Satisfied

20%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

40%

CSAT according to Asian or Pacific Islander

NBCUniversal's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	42%
Satisfied	33%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

42%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to Other

NBCUniversal's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.

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33 / 100

Very Satisfied	25%
Satisfied	8%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

25%

Satisfied

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

50%

NBCUniversal Customer Satisfaction Score by Age

NBCUniversal's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

82%

26-30

66%

36-40

50%

41-45

75%

46-50

33%

51-55

67%

56-60

67%

61-65

66+

NBCUniversal Customer Satisfaction Score by Usage

NBCUniversal's Customer Satisfaction score was rated the highest by customers who have used NBCUniversal's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	69
1 to 2 Years	43
2 to 5 Years	100
5 to 10 Years	78
Over 10 Years	40

NBCUniversal Customer Satisfaction Score by Industry

NBCUniversal's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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{
	"title": "NBCUniversal Customer Satisfaction Score by Industry",
	"text": "NBCUniversal's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 48,
			"stars": 0,
			"csatScore": 48,
			"text": "NBCUniversal's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 48
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			"label": "Accounting",
			"groupId": 495,
			"score": 60,
			"stars": 0,
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			"groupId": 496,
			"score": 67,
			"stars": 0,
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			"scoreClassName": "",
			"scoreLabel": 67
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			"groupId": 498,
			"score": 100,
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			"scoreClassName": "max",
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		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
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			"scoreClassName": "max",
			"scoreLabel": 100
		}
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}

Tech	48
Accounting	60
Aerospace and Aviation	67
Architecture and Planning	100
Arts and Entertainment	100

NBCUniversal Customer Satisfaction vs. Competitors

Compared to its competitors, NBCUniversal's Customer Satisfaction score is rated right above Dish Network, and is preceded by Mashable.

COMPANY		Customer Satisfaction (CSAT) Score
	Mashable	67%
	NBCUniversal	61%
	Dish Network	31%
	Salon Media Group	0%
	Mic	0%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, NBCUniversal's Customer Satisfaction score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	The Walt Disney Company	77%
	Rockstar Games	76%
	ROBLOX	73%
	NBCUniversal	61%
	Instagram	61%

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NBCUniversal Customer Service

3.4/5

NBCUniversal has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About NBCUniversal's Customer Service

Address

Los Angeles, CA

Website

http://www.nbcuniversal.com/

Phone Number

<<not-applicable>>

Quick Insights into NBCUniversal Customer Service

NBCUniversal's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.

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Ranked NBCUniversal Customer Service the Highest

31-35	4.3
Architecture and Planning	4.3
5 to 10 Years	3.7

Ranked NBCUniversal Customer Service the Lowest

Other	2.4
Over 10 Years	2.4
66+	1.5

NBCUniversal Customer Service Score by Gender

Male customers rated NBCUniversal's Customer Service score 0.1 stars higher than Female customers.

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Male

3.2/5

Female

3.1/5

NBCUniversal Customer Service Score by Ethnicity

NBCUniversal's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.9	Caucasian	2.9
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 2.4	Other	2.4

NBCUniversal Customer Service Score by Age

NBCUniversal's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
26-30 4	26-30	4
31-35 4.3	31-35	4.3
36-40 2.7	36-40	2.7
41-45 3.4	41-45	3.4
46-50 2	46-50	2
51-55 3.5	51-55	3.5
56-60 3.3	56-60	3.3
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

NBCUniversal Customer Service Score by Usage

NBCUniversal's Customer Service score was rated the highest by customers who have used NBCUniversal's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	3.1
2 to 5 Years	3.6
5 to 10 Years	3.7
Over 10 Years	2.4

NBCUniversal Customer Service Score by Industry

NBCUniversal's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech	3
Accounting	3.9
Aerospace and Aviation	3
Architecture and Planning	4.3
Arts and Entertainment	4.1

NBCUniversal Customer Service vs. Competitors

Compared to its competitors, NBCUniversal's Customer Service score is rated right above Mashable.

COMPANY		Customer Service Score
	NBCUniversal	3.4/5
	Mashable	3.4/5
	Dish Network	2.4/5
	Salon Media Group	N/A
	Mic	N/A

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, NBCUniversal's Customer Service score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Customer Service Score
	Apple	4.2/5
	The Walt Disney Company	4.1/5
	Nintendo	4/5
	Netflix	4/5
	Spotify	4/5
	Rockstar Games	3.7/5
	ROBLOX	3.6/5
	NBCUniversal	3.4/5
	Instagram	3.3/5

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NBCUniversal as an Employer

4.1/5

NBCUniversal has a 4.1/5 stars for its overall company culture rated by their employees

top

20%

CEO of NBCUniversal

Stephen Burke

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

NBCUniversal scored a 17 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of NBCUniversal would recommend the brand to a friend. ENPS measures how likely NBCUniversal employees would recommend working at NBCUniversal to a friend.

Net Promoter Score

NPS Score

52%	Promoters
13%	Passive
35%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
23%	Passive
29%	Detractors

Global Ranking Snapshot

NBCUniversal is ranked #689 in the Global Top 100 Brands. It ranks just behind Flex and just ahead of Vox Media, Inc..

RANK			INDUSTRY
687	Simon and Schuster	Carolyn Reidy	Media and Entertainment
688	Flex	Revathi Advaithi	Energy and Manufacturing
689	NBCUniversal	Stephen Burke	Media and Entertainment
690	Vox Media, Inc.	Jim Bankoff	Media and Entertainment
691	Giant Eagle	Laura Karet	Food and Beverages
692	Scripps Health	Chris Gorder	Health and Wellness
693	PNC	William Demchak	Banking and Financial Services

Media and Entertainment Ranking Snapshot

NBCUniversal is ranked #84 in the Media and Entertainment Industry. It ranks just behind Simon and Schuster and just ahead of Vox Media, Inc..

RANK		Location
82	AMC Networks	New York City, NY
83	Simon and Schuster	New York City, NY
84	NBCUniversal	Los Angeles, CA
85	Vox Media, Inc.	Washington, DC
86	SoundCloud	Berlin, MD
87	NPR	Washington, DC
88	BTS	Stockholm, ME