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Flex is

Ranked

#58

Energy and Manufacturing Brands

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Flex

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Flex

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Flex is ranked #58 in Energy and Manufacturing Brands

About Flex's Brand

Flex is the manufacturing partner of choice that helps a diverse customer base design and build products that improve the world. Through the collective strength of a global workforce across 30 countries and responsible, sustainable operations, Flex delivers technology innovation, supply chain, and manufacturing solutions to various industries and end markets. For more information, visit flex.com. Flex’s brand is ranked #688 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Flex. When compared to other organizations within the Energy and Manufacturing industry, Flex is ranked #58. Among its major competitors, Flex is ranked in 5th place for NPS while Benchmark Electronics is 1st, and Siemens is 2nd. Overall, Flex has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $11.87B

Brand at a Glance

77%

Customer Loyalty

3.7/5

Product Quality

3.7/5

Pricing

3.7/5

Customer Service

Flex Ranking

^#58 in Energy and Manufacturing
^#3 / 4 of its competitors

Flex NPS

Flex's Net Promoter Score (NPS) is a 16 with 47% Promoters, 22% Passives, and 31% Detractors. Net Promoter Score tracks whether Flex's customers would recommend using the product based on a scale of -100 to 100.

Flex Overall NPS

NPS

47%	Promoters
22%	Passives
31%	Detractors

Flex NPS Trend

-100

-50

100

Summary	Date	Score
May 2024 16	May 2024	16
Aug 2024 14	Aug 2024	14
Nov 2024 14	Nov 2024	14
Dec 2024 16	Dec 2024	16
Feb 2025 17	Feb 2025	17
Mar 2025 16	Mar 2025	16
Apr 2025 17	Apr 2025	17
May 2025 16	May 2025	16
Jun 2025 18	Jun 2025	18
Sep 2025 15	Sep 2025	15
Oct 2025 15	Oct 2025	15
Jan 2026 15	Jan 2026	15

How Other Brands Compare

Flex is ranked third for NPS among its competitors. Siemens and Jabil come in first and second, with Arrow Electronics coming in at #4. Among those competitors, it is the second most valued company.

	Flex	Siemens	Arrow Electronics	Jabil
Global Ranking	#688	#499	#-	#-
NPS	16	37	13	34
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	Neutral
Valuation Updated every 24 hours for public companies	$11.87B	-	$8.37B	$7.95B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Flex NPS by Gender

Flex's NPS was rated 0 by both Female and Male customers on Comparably.

Male

Flex's NPS was rated by Male customers on Comparably.

25%

Promoters

50%

Passives

25%

Detractors

Female

Flex's NPS was rated by Female customers on Comparably.

50%

Promoters

Passives

50%

Detractors

Flex NPS by Ethnicity

Flex's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
African American/Black -33	African American/Black	-33
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other -1	Other	-1

Flex NPS by Age

Flex's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

26-30

25%

50%

31-35

50%

41-45

50%

61-65

50%

25%

66+

100%

Flex NPS by Usage

Flex's NPS was rated the highest by customers who have used Flex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -34	Less than 1 Year	-34
1 to 2 Years 16	1 to 2 Years	16
2 to 5 Years 20	2 to 5 Years	20
Over 10 Years 0	Over 10 Years	0

Flex NPS vs. Competitors

Compared to its competitors, Flex's NPS is rated right above Arrow Electronics, and is preceded by Jabil.

COMPANY		NPS Score
	Benchmark Electronics	46
	Siemens	37
	Foxconn	36
	Jabil	34
	Flex	16
	Arrow Electronics	13
	Celestica	8
	Sanmina	8

Flex NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Flex's NPS is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	Tesla	29
	3M	22
	Stanley Black & Decker	22
	Flex	16
	Ford Motor Company	13

Flex Customer Reviews

Out of the 7 Flex customer reviews 5 were positive and 2 were constructive. Flex customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Flex Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Flex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

77%

23%

Flex Customer Loyalty Score by Gender

Male customers rated Flex's Customer Loyalty score 4% higher than Female customers.

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Male

82%

Yes

Female

78%

Yes

Flex Customer Loyalty Score by Ethnicity

Flex's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Flex.

out of 100

Caucasian

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Flex Customer Loyalty Score by Age

Flex's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Flex.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 55%	26-30	55%
31-35 100%	31-35	100%
41-45 100%	41-45	100%
61-65 100%	61-65	100%
66+ 10%	66+	10%

Flex Customer Loyalty Score by Usage

Flex's Customer Loyalty score was rated the highest by customers who have used Flex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	60%
1 to 2 Years	85%
2 to 5 Years	100%
Over 10 Years	78%

Flex Customer Loyalty Score by Industry

Flex's Customer Loyalty score was rated 92% by Tech industry customers.

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Tech	92%

Flex Customer Loyalty vs. Competitors

Compared to its competitors, Flex's Customer Loyalty score is rated right above Celestica, and is preceded by Siemens.

COMPANY		Customer Loyalty Score
	Foxconn	91%
	Arrow Electronics	83%
	Benchmark Electronics	81%
	Siemens	80%
	Flex	77%
	Celestica	75%
	Jabil	69%
	Sanmina	68%

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Flex's Customer Loyalty score is rated right above Tesla, and is preceded by Ford Motor Company.

COMPANY		Customer Loyalty Score
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Stanley Black & Decker	82%
	3M	80%
	Ford Motor Company	80%
	Flex	77%
	Tesla	77%

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Flex Product Quality

3.7/5

Flex has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Flex Product Information

Flex’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Flex's product the highest.

Website: http://flex.com

Company Size: 10,000+ Employees

Industry

Manufacturing and Machinery

Quick Insights into Flex Product Quality

Flex's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 66+.

Sign Up to unlock insights into how customers have ranked Flex's Product Quality.

Ranked Flex Product Quality the Highest

41-45	4.5
2 to 5 Years	4.4
Female	4.4

Ranked Flex Product Quality the Lowest

Less than 1 Year	2.8
Caucasian	2.7
66+	1.5

Flex Product Quality Score by Gender

Female customers rated Flex's Product Quality score 1.1 stars higher than Male customers.

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Male

3.3/5

Female

4.4/5

Flex Product Quality Score by Ethnicity

Flex's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.7	Caucasian	2.7
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3.1	Other	3.1

Flex Product Quality Score by Age

Flex's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Flex.

Summary	Age	Score
26-30 4.4	26-30	4.4
31-35 3.9	31-35	3.9
41-45 4.5	41-45	4.5
61-65 3.4	61-65	3.4
66+ 1.5	66+	1.5

Flex Product Quality Score by Usage

Flex's Product Quality score was rated the highest by customers who have used Flex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.8
1 to 2 Years	3.5
2 to 5 Years	4.4
Over 10 Years	3.1

Flex Product Quality Score by Industry

Flex's Product Quality score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

Flex Product Quality vs. Competitors

Compared to its competitors, Flex's Product Quality score is rated right above Celestica, and is preceded by Arrow Electronics.

COMPANY		Product Quality Score
	Foxconn	4.2/5
	Siemens	4/5
	Jabil	4/5
	Arrow Electronics	3.9/5
	Flex	3.7/5
	Celestica	3.7/5
	Benchmark Electronics	3.4/5
	Sanmina	3.3/5

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Flex's Product Quality score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		Product Quality Score
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	Tesla	3.9/5
	3M	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Flex	3.7/5
	Ford Motor Company	3.5/5

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Flex Pricing

Flex ROI & Value For Money

3.7/5

Flex has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Flex Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Flex ROI

Flex's ROI score was rated highest by customers who have used Flex's products/services for 2 to 5 Years, and rated lowest by customers ages 66+.

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Ranked Flex ROI the Highest

2 to 5 Years	4.4
Female	4.4
31-35	4.2

Ranked Flex ROI the Lowest

Other	3
Less than 1 Year	2.3
66+	1.5

Flex ROI Score by Gender

Female customers rated Flex's ROI score 1.3 stars higher than Male customers.

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Male

3.1/5

Female

4.4/5

Flex ROI Score by Ethnicity

Flex's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Other 3	Other	3

Flex ROI Score by Age

Flex's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
26-30 3.5	26-30	3.5
31-35 4.2	31-35	4.2
41-45 4.1	41-45	4.1
61-65 3.5	61-65	3.5
66+ 1.5	66+	1.5

Flex ROI Score by Usage

Flex's ROI score was rated the highest by customers who have used Flex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.3
1 to 2 Years	3.4
2 to 5 Years	4.4
Over 10 Years	3.1

Flex ROI Score by Industry

Flex's ROI score was rated 3.9 stars by Tech industry customers.

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Tech	3.9

Flex Pricing vs. Competitors

Compared to its competitors, Flex's ROI score is rated right above Celestica, and is preceded by Arrow Electronics.

COMPANY		Pricing Score
	Siemens	4/5
	Foxconn	4/5
	Jabil	4/5
	Arrow Electronics	3.8/5
	Flex	3.7/5
	Celestica	3.6/5
	Benchmark Electronics	3.6/5
	Sanmina	3.2/5

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Flex's ROI score is rated right above Stanley Black & Decker, and is preceded by Audi.

COMPANY		Pricing Score
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	Flex	3.7/5
	Stanley Black & Decker	3.7/5
	Ford Motor Company	3.4/5

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Flex Customer Satisfaction (CSAT)

Flex Customer Satisfaction (CSAT) Score

68 / 100

Flex has an overall Customer Satisfaction score of 68 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	36%
Satisfied	32%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	3%
Very Dissatisfied	15%

Very Satisfied

36%

Satisfied

32%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

15%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Flex Customer Satisfaction

Flex's Customer Satisfaction score was rated highest by customers who have used Flex's products/services for 2 to 5 Years, and rated lowest by customers ages 66+.

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Ranked Flex Customer Satisfaction the Highest

2 to 5 Years	100%
41-45	100%
Other	86%

Ranked Flex Customer Satisfaction the Lowest

1 to 2 Years	40%
Caucasian	34%
66+	33%

Flex Customer Satisfaction Score by Gender

Female customers rated Flex's Customer Satisfaction score 15 points higher than Male customers.

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60 / 100

Male

	Very Satisfied	20%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	15%
	Dissatisfied	5%
	Very Dissatisfied	20%

75 / 100

Female

	Very Satisfied	75%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	0%
	Very Dissatisfied	0%

Flex Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Flex's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.

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34 / 100

Very Satisfied	17%
Satisfied	17%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

17%

Satisfied

17%

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

33%

CSAT according to African American/Black

Flex's Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.

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66 / 100

Very Satisfied	33%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	17%
Very Dissatisfied	17%

Very Satisfied

33%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

17%

CSAT according to Asian or Pacific Islander

Flex's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Flex's Customer Satisfaction (CSAT) score was rated 86% according to Other users and customers.

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86 / 100

Very Satisfied	29%
Satisfied	57%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

29%

Satisfied

57%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

14%

Flex Customer Satisfaction Score by Age

Flex's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

26-30

75%

31-35

75%

41-45

100%

61-65

67%

66+

33%

Flex Customer Satisfaction Score by Usage

Flex's Customer Satisfaction score was rated the highest by customers who have used Flex's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	45
1 to 2 Years	40
2 to 5 Years	100
Over 10 Years	100

Flex Customer Satisfaction Score by Industry

Flex's Customer Satisfaction score was rated 73 points by Tech industry customers.

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			"label": "Tech",
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Tech	73

Flex Customer Satisfaction vs. Competitors

Compared to its competitors, Flex's Customer Satisfaction score is rated right above Sanmina, and is preceded by Benchmark Electronics.

COMPANY		Customer Satisfaction (CSAT) Score
	Jabil	87%
	Foxconn	80%
	Siemens	78%
	Arrow Electronics	75%
	Celestica	74%
	Benchmark Electronics	72%
	Flex	68%
	Sanmina	59%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Flex's Customer Satisfaction score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	3M	75%
	Tesla	74%
	Audi	74%
	Stanley Black & Decker	70%
	Flex	68%
	Ford Motor Company	61%

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Flex Customer Service

3.7/5

Flex has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Flex's Customer Service

Address

6201 America Center Drive, San Jose, CA 95002

Website

http://flex.com

Flex's Social Links

Quick Insights into Flex Customer Service

Flex's Customer Service score was rated highest by customers who have used Flex's products/services for 2 to 5 Years, and rated lowest by customers ages 66+.

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Ranked Flex Customer Service the Highest

2 to 5 Years	4.5
41-45	4.4
Female	4.4

Ranked Flex Customer Service the Lowest

Caucasian	3
Less than 1 Year	2.6
66+	2

Flex Customer Service Score by Gender

Female customers rated Flex's Customer Service score 1.2 stars higher than Male customers.

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Male

3.2/5

Female

4.4/5

Flex Customer Service Score by Ethnicity

Flex's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3	Caucasian	3
African American/Black 3.3	African American/Black	3.3
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 3.7	Other	3.7

Flex Customer Service Score by Age

Flex's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
26-30 4.1	26-30	4.1
31-35 4.2	31-35	4.2
41-45 4.4	41-45	4.4
61-65 3.1	61-65	3.1
66+ 2	66+	2

Flex Customer Service Score by Usage

Flex's Customer Service score was rated the highest by customers who have used Flex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.6
1 to 2 Years	3.3
2 to 5 Years	4.5
Over 10 Years	4.2

Flex Customer Service Score by Industry

Flex's Customer Service score was rated 4.1 stars by Tech industry customers.

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Tech	4.1

Flex Customer Service vs. Competitors

Compared to its competitors, Flex's Customer Service score is rated right above Sanmina, and is preceded by Celestica.

COMPANY		Customer Service Score
	Jabil	4.2/5
	Foxconn	4.1/5
	Siemens	4/5
	Arrow Electronics	3.9/5
	Benchmark Electronics	3.7/5
	Celestica	3.7/5
	Flex	3.7/5
	Sanmina	3.1/5

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Flex's Customer Service score is rated right above Ford Motor Company, and is preceded by 3M.

COMPANY		Customer Service Score
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	Tesla	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.8/5
	3M	3.8/5
	Flex	3.7/5
	Ford Motor Company	3.4/5

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Flex as an Employer

3.9/5

Flex has a 3.9/5 stars for its overall company culture rated by their employees

top

10%

CEO of Flex

Revathi Advaithi

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Flex scored a 16 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Flex would recommend the brand to a friend. ENPS measures how likely Flex employees would recommend working at Flex to a friend.

Net Promoter Score

NPS Score

47%	Promoters
22%	Passive
31%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
19%	Passive
33%	Detractors

Global Ranking Snapshot

Flex is ranked #688 in the Global Top 100 Brands. It ranks just behind Simon and Schuster and just ahead of NBCUniversal.

RANK			INDUSTRY
686	Culture Amp	Didier Elzinga	Tech
687	Simon and Schuster	Carolyn Reidy	Media and Entertainment
688	Flex	Revathi Advaithi	Energy and Manufacturing
689	NBCUniversal	Stephen Burke	Media and Entertainment
690	Vox Media, Inc.	Jim Bankoff	Media and Entertainment
691	Giant Eagle	Laura Karet	Food and Beverages
692	Scripps Health	Chris Gorder	Health and Wellness

Energy and Manufacturing Ranking Snapshot

Flex is ranked #58 in the Energy and Manufacturing Industry. It ranks just behind Halliburton and just ahead of DTE Energy.

RANK		Location
56	Shaw Industries
57	Halliburton	Houston, TX
58	Flex	San Jose, CA
59	DTE Energy	Michigan City, IN
60	Xcel Energy	Minneapolis, MN
61	Infineon Technologies
62	Saudi Aramco	Houston, TX