46
NPS
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Benchmark Electronics
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About Benchmark Electronics' Brand
Benchmark has been making successful products for Original Equipment Manufacturers (OEMs) since 1986. Among its major competitors, Benchmark Electronics is ranked in 1st place for NPS while Flex is 2nd, and Celestica is 3rd.Their current market cap is $873.83M
Brand at a Glance
81%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Benchmark Electronics Ranking
- #1 / 4 of its competitors
Benchmark Electronics NPS
Benchmark Electronics's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Benchmark Electronics's customers would recommend using the product based on a scale of -100 to 100.
Benchmark Electronics Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Benchmark Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Oct 2022 40 | Oct 2022 | 40 |
Jan 2023 49 | Jan 2023 | 49 |
Feb 2023 63 | Feb 2023 | 63 |
Oct 2023 55 | Oct 2023 | 55 |
Jan 2024 60 | Jan 2024 | 60 |
Jul 2024 45 | Jul 2024 | 45 |
How Other Brands Compare
Benchmark Electronics is ranked first for NPS among its competitors. Flex and Celestica come in second and third, with Sanmina coming in at #4. Among those competitors, it is the lowest valued company behind Flex.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Benchmark Electronics NPS vs. Competitors
Compared to its competitors, Benchmark Electronics's NPS is rated right above Flex.
| COMPANY | NPS Score | |
|---|---|---|
| Benchmark Electronics | 46 |
 | Flex | 16 |
 | Celestica | 8 |
 | Sanmina | 8 |
 | Data I/O Corporation | N/A |
 | Creation Technologies | N/A |
 | Plexus IT | N/A |
 | Plexus | -7 |
Benchmark Electronics Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Benchmark Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Benchmark Electronics Customer Loyalty vs. Competitors
Compared to its competitors, Benchmark Electronics's Customer Loyalty score is rated right above Plexus.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Benchmark Electronics | 81% |
| Plexus | 78% |
| Flex | 77% |
| Celestica | 75% |
| Sanmina | 68% |
| Data I/O Corporation | N/A |
| Creation Technologies | N/A |
| Plexus IT | N/A |
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Benchmark Electronics Product Quality
3.4/5
Benchmark Electronics has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Benchmark Electronics Product Information
Benchmark Electronics’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.bench.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Benchmark Electronics Product Quality vs. Competitors
Compared to its competitors, Benchmark Electronics's Product Quality score is rated right above Sanmina, and is preceded by Plexus.
| COMPANY | Product Quality Score | |
|---|---|---|
| Flex | 3.7/5 |
| Celestica | 3.7/5 |
| Plexus | 3.5/5 |
| Benchmark Electronics | 3.4/5 |
| Sanmina | 3.3/5 |
| Data I/O Corporation | N/A |
| Creation Technologies | N/A |
| Plexus IT | N/A |
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Benchmark Electronics Pricing
Benchmark Electronics ROI & Value For Money
3.6/5
Benchmark Electronics has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Benchmark Electronics Pricing vs. Competitors
Compared to its competitors, Benchmark Electronics's ROI score is rated right above Plexus, and is preceded by Celestica.
| COMPANY | Pricing Score | |
|---|---|---|
| Flex | 3.7/5 |
| Celestica | 3.6/5 |
| Benchmark Electronics | 3.6/5 |
| Plexus | 3.5/5 |
| Sanmina | 3.2/5 |
| Data I/O Corporation | N/A |
| Creation Technologies | N/A |
| Plexus IT | N/A |
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Benchmark Electronics Customer Satisfaction (CSAT)
Benchmark Electronics Customer Satisfaction (CSAT) Score
72 / 100
Benchmark Electronics has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Benchmark Electronics Customer Satisfaction vs. Competitors
Compared to its competitors, Benchmark Electronics's Customer Satisfaction score is rated right above Plexus, and is preceded by Celestica.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Celestica | 74% |
| Benchmark Electronics | 72% |
| Plexus | 70% |
| Flex | 68% |
| Sanmina | 59% |
| Data I/O Corporation | 0% |
| Creation Technologies | 0% |
| Plexus IT | 0% |
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Benchmark Electronics Customer Service
3.7/5
Benchmark Electronics has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Benchmark Electronics's Customer Service
Address
3000 Technology Drive, Angleton, TX
Website
http://www.bench.com
Phone Number
5075354828
Benchmark Electronics Customer Service vs. Competitors
Compared to its competitors, Benchmark Electronics's Customer Service score is rated right above Celestica, and is preceded by Plexus.
| COMPANY | Customer Service Score | |
|---|---|---|
| Plexus | 3.8/5 |
| Benchmark Electronics | 3.7/5 |
| Celestica | 3.7/5 |
| Flex | 3.7/5 |
| Sanmina | 3.1/5 |
| Data I/O Corporation | N/A |
| Creation Technologies | N/A |
| Plexus IT | N/A |
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Benchmark Electronics as an Employer
2.5/5
Benchmark Electronics has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Benchmark Electronics scored a 46 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Benchmark Electronics would recommend the brand to a friend. ENPS measures how likely Benchmark Electronics employees would recommend working at Benchmark Electronics to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 29% | Promoters |
|---|---|
| 14% | Passive |
| 57% | Detractors |
