Celestica NPS & Customer Reviews

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Celestica

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Celestica

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About Celestica's Brand

Celestica is dedicated to building solid partnerships and providing flexible solutions to enable their customers' success. Among its major competitors, Celestica is ranked in 5th place for NPS while Benchmark Electronics is 1st, and Foxconn is 2nd.Their current market cap is $970.03M

Brand at a Glance

75%

Customer Loyalty

3.7/5

Product Quality

3.6/5

Pricing

3.7/5

Customer Service

Celestica Ranking

^#3 / 4 of its competitors

Celestica NPS

Celestica's Net Promoter Score (NPS) is a 8 with 41% Promoters, 26% Passives, and 33% Detractors. Net Promoter Score tracks whether Celestica's customers would recommend using the product based on a scale of -100 to 100.

Celestica Overall NPS

NPS

41%	Promoters
26%	Passives
33%	Detractors

Celestica NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 33	Dec 2023	33
Jan 2024 35	Jan 2024	35
Mar 2024 33	Mar 2024	33
Apr 2024 21	Apr 2024	21
Jun 2024 18	Jun 2024	18
Jul 2024 16	Jul 2024	16
Oct 2024 11	Oct 2024	11
Jan 2025 12	Jan 2025	12
Mar 2025 10	Mar 2025	10
Jun 2025 13	Jun 2025	13
Jul 2025 8	Jul 2025	8
Sep 2025 8	Sep 2025	8

How Other Brands Compare

Celestica is ranked third for NPS among its competitors. Jabil and Flex come in first and second, with Sanmina coming in at #4. Among those competitors, it is the lowest valued company behind Flex.

	Celestica	Flex	Jabil	Sanmina
Global Ranking	#-	#688	#-	#-
NPS	8	16	34	8
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$970.03M	$11.87B	$7.95B	$2.74B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Celestica NPS by Gender

Celestica's NPS was rated 29 by Male customers on Comparably.

Male

Celestica's NPS was rated 29 by Male customers on Comparably.

43%

Promoters

43%

Passives

14%

Detractors

Female

N/A

Celestica's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Celestica NPS by Ethnicity

Celestica's NPS was rated -33 points by Other customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Other -33	Other	-33

Celestica NPS by Usage

Celestica's NPS was rated 50 points by customers who have used Celestica's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 50	Less than 1 Year	50

Celestica NPS vs. Competitors

Compared to its competitors, Celestica's NPS is rated right above Sanmina, and is preceded by Flex.

COMPANY		NPS Score
	Benchmark Electronics	46
	Foxconn	36
	Jabil	34
	Flex	16
	Celestica	8
	Sanmina	8
	Systems Technology, Inc.	N/A

Celestica Customer Reviews

Celestica Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of Celestica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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75%

25%

Celestica Customer Loyalty Score by Gender

Celestica's Customer Loyalty score was rated 74 by Male customers on Comparably.

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Male

74%

Yes

Female

N/A

Yes

Celestica Customer Loyalty Score by Ethnicity

Celestica's Customer Loyalty score was rated 70% by Other customers on Comparably.

% who answered "Yes"

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out of 100

Other

Celestica Customer Loyalty Score by Usage

Celestica's Customer Loyalty score was rated 55% by customers who have used Celestica's products/services for Less than 1 Year.

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Less than 1 Year	55%

Celestica Customer Loyalty Score by Industry

Celestica's Customer Loyalty score was rated 70% by Tech industry customers.

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Tech	70%

Celestica Customer Loyalty vs. Competitors

Compared to its competitors, Celestica's Customer Loyalty score is rated right above Jabil, and is preceded by Flex.

COMPANY		Customer Loyalty Score
	Foxconn	91%
	Benchmark Electronics	81%
	Flex	77%
	Celestica	75%
	Jabil	69%
	Sanmina	68%
	Systems Technology, Inc.	N/A

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Celestica Product Quality

3.7/5

Celestica has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Celestica Product Information

Celestica’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Celestica's product the highest.

Website: http://www.celestica.com

Company Size: 10,000+ Employees

Industry

Tech

Hardware and Devices

Quick Insights into Celestica Product Quality

Celestica's Product Quality score was rated highest by customers who have used Celestica's products/services for Less than 1 Year.

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Ranked Celestica Product Quality the Highest

Less than 1 Year	4.4
Tech	4.2
Male	4

Celestica Product Quality Score by Gender

Celestica's Product Quality score was rated 4 by Male customers on Comparably.

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Male

4/5

Female

N/A

Celestica Product Quality Score by Ethnicity

Celestica's Product Quality score was rated 3.5 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 3.5	Other	3.5

Celestica Product Quality Score by Usage

Celestica's Product Quality score was rated 4.4 stars by customers who have used Celestica's products/services for Less than 1 Year.

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Less than 1 Year	4.4

Celestica Product Quality Score by Industry

Celestica's Product Quality score was rated 4.2 stars by Tech industry customers.

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Tech	4.2

Celestica Product Quality vs. Competitors

Compared to its competitors, Celestica's Product Quality score is rated right above Benchmark Electronics, and is preceded by Flex.

COMPANY		Product Quality Score
	Foxconn	4.2/5
	Jabil	4/5
	Flex	3.7/5
	Celestica	3.7/5
	Benchmark Electronics	3.4/5
	Sanmina	3.3/5
	Systems Technology, Inc.	N/A

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Celestica Pricing

Celestica ROI & Value For Money

3.6/5

Celestica has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Celestica Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Celestica ROI

Celestica's ROI score was rated highest by Male customers.

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Ranked Celestica ROI the Highest

Male	3.9
Less than 1 Year	3.7
Tech	3.7

Celestica ROI Score by Gender

Celestica's ROI score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

Celestica ROI Score by Ethnicity

Celestica's ROI score was rated 3.6 stars by Other customers on Comparably.

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Summary	Ethnicity	Score
Other 3.6	Other	3.6

Celestica ROI Score by Usage

Celestica's ROI score was rated 3.7 stars by customers who have used Celestica's products/services for Less than 1 Year.

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Less than 1 Year	3.7

Celestica ROI Score by Industry

Celestica's ROI score was rated 3.7 stars by Tech industry customers.

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Tech	3.7

Celestica Pricing vs. Competitors

Compared to its competitors, Celestica's ROI score is rated right above Benchmark Electronics, and is preceded by Flex.

COMPANY		Pricing Score
	Foxconn	4/5
	Jabil	4/5
	Flex	3.7/5
	Celestica	3.6/5
	Benchmark Electronics	3.6/5
	Sanmina	3.2/5
	Systems Technology, Inc.	N/A

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Celestica Customer Satisfaction (CSAT)

Celestica Customer Satisfaction (CSAT) Score

74 / 100

Celestica has an overall Customer Satisfaction score of 74 rated by its users and customers.

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Very Satisfied	37%
Satisfied	37%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	3%
Very Dissatisfied	7%

Very Satisfied

37%

Satisfied

37%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Celestica Customer Satisfaction

Celestica's Customer Satisfaction score was rated highest by Male customers.

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Ranked Celestica Customer Satisfaction the Highest

Male	100%
Tech	100%

Celestica Customer Satisfaction Score by Gender

Celestica's Customer Satisfaction score was rated 100 by Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	80%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

Celestica Customer Satisfaction Score by Industry

Celestica's Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech	100

Celestica Customer Satisfaction vs. Competitors

Compared to its competitors, Celestica's Customer Satisfaction score is rated right above Benchmark Electronics, and is preceded by Foxconn.

COMPANY		Customer Satisfaction (CSAT) Score
	Jabil	87%
	Foxconn	80%
	Celestica	74%
	Benchmark Electronics	72%
	Flex	68%
	Sanmina	59%
	Systems Technology, Inc.	0%

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Celestica Customer Service

3.7/5

Celestica has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About Celestica's Customer Service

Address

844 Don Mills Road, Toronto, IA

Website

http://www.celestica.com

Phone Number

416-448-5800

Quick Insights into Celestica Customer Service

Celestica's Customer Service score was rated highest by customers who have used Celestica's products/services for Less than 1 Year.

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Ranked Celestica Customer Service the Highest

Less than 1 Year	4.1
Male	3.9
Tech	3.9

Celestica Customer Service Score by Gender

Celestica's Customer Service score was rated 3.9 by Male customers on Comparably.

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Male

3.9/5

Female

N/A

Celestica Customer Service Score by Ethnicity

Celestica's Customer Service score was rated 3.3 stars by Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Other 3.3	Other	3.3

Celestica Customer Service Score by Usage

Celestica's Customer Service score was rated 4.1 stars by customers who have used Celestica's products/services for Less than 1 Year.

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Less than 1 Year	4.1

Celestica Customer Service Score by Industry

Celestica's Customer Service score was rated 3.9 stars by Tech industry customers.

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Tech	3.9

Celestica Customer Service vs. Competitors

Compared to its competitors, Celestica's Customer Service score is rated right above Flex, and is preceded by Benchmark Electronics.

COMPANY		Customer Service Score
	Jabil	4.2/5
	Foxconn	4.1/5
	Benchmark Electronics	3.7/5
	Celestica	3.7/5
	Flex	3.7/5
	Sanmina	3.1/5
	Systems Technology, Inc.	N/A

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Celestica as an Employer

4.6/5

Celestica has a 4.6/5 stars for its overall company culture rated by their employees

top

CEO of Celestica

Rob Mionis

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Celestica scored a 8 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Celestica would recommend the brand to a friend. ENPS measures how likely Celestica employees would recommend working at Celestica to a friend.

Net Promoter Score

NPS Score

41%	Promoters
26%	Passive
33%	Detractors

Employee Net Promoter Score

eNPS Score

50%	Promoters
21%	Passive
29%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail