33
NPS
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Jabil
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About Jabil's Brand
Jabil (NYSE: JBL) is a manufacturing solutions provider with over 260,000 employees across 100 locations in 30 countries. The world's leading brands rely on Jabil's unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise. Driven by a common purpose, Jabil and its people are committed to making a positive impact on their local community and the environment. Among its major competitors, Jabil is ranked in 3rd place for NPS while Benchmark Electronics is 1st, and Foxconn is 2nd. Overall, Jabil has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $7.95B
Brand at a Glance
70%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.3/5
Customer Service
Jabil CMO
Joanne Moretti
Ms. Joanne Moretti has been Chief Marketing Officer and Senior Vice President at Jabil Circuit Inc. since August 05, 2016. Ms. Moretti served as Senior Vice President of Sales Enablement & Marketing at Jabil Circuit Inc. Ms. Moretti served as Vice President of Sales Excellence at Hewlett-Packard. She is a field and corporate strategist, Ms. Moretti was recognized within Computer Associates (CA) for taking both market and wallet share from competitors such as BMC, IBM and Sun. Under her leadership, CA Canada grew an average of 33% a year for 3 years, doubling its revenue. She served as a Director at Alteryx, LLC Ms. Moretti is an award-winning senior executive, industry leader and author who has built and led enterprise IT sales teams in Canada and the United States. A business thought leader, social networking enthusiast and prolific author who speaks frequently at industry events, she is active in numerous IT organizations and supports/mentors several women in IT.
Jabil Ranking
- #1 / 4 of its competitors
Jabil NPS
Jabil's Net Promoter Score (NPS) is a 33 with 56% Promoters, 21% Passives, and 23% Detractors. Net Promoter Score tracks whether Jabil's customers would recommend using the product based on a scale of -100 to 100.
Jabil Overall NPS
| 56% | Promoters |
|---|---|
| 21% | Passives |
| 23% | Detractors |
Jabil NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 27 | Jun 2024 | 27 |
Aug 2024 31 | Aug 2024 | 31 |
Sep 2024 32 | Sep 2024 | 32 |
Oct 2024 32 | Oct 2024 | 32 |
Dec 2024 33 | Dec 2024 | 33 |
Feb 2025 33 | Feb 2025 | 33 |
Mar 2025 34 | Mar 2025 | 34 |
Apr 2025 33 | Apr 2025 | 33 |
Sep 2025 32 | Sep 2025 | 32 |
Oct 2025 33 | Oct 2025 | 33 |
Mar 2026 34 | Mar 2026 | 34 |
Apr 2026 32 | Apr 2026 | 32 |
How Other Brands Compare
Jabil is ranked first for NPS among its competitors. Molex and Flex come in second and third, with Honeywell coming in at #4. Among those competitors, it is the lowest valued company behind Honeywell.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jabil NPS by Gender
Male customers rated Jabil's NPS 17 points higher than Female customers.
Male
66
Jabil's NPS was rated 66 by Male customers on Comparably.
73%
Promoters
20%
Passives
7%
Detractors
Female
49
Jabil's NPS was rated 49 by Female customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Jabil NPS by Ethnicity
Jabil's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 37 | Caucasian | 37 |
Asian or Pacific Islander 80 | Asian or Pacific Islander | 80 |
Other 50 | Other | 50 |
Jabil NPS by Age
Jabil's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Jabil NPS by Usage
Jabil's NPS was rated the highest by customers who have used Jabil's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 80 | Less than 1 Year | 80 |
1 to 2 Years 61 | 1 to 2 Years | 61 |
2 to 5 Years 25 | 2 to 5 Years | 25 |
Over 10 Years 67 | Over 10 Years | 67 |
Jabil Customer Reviews
Out of the 3 Jabil customer reviews 3 were positive and 0 were constructive. Jabil customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Jabil Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Jabil users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jabil Customer Loyalty Score by Gender
Male customers rated Jabil's Customer Loyalty score 12% higher than Female customers.
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Male
82%
Yes
Female
70%
Yes
Jabil Customer Loyalty Score by Ethnicity
Jabil's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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55
out of 100
Caucasian
82
out of 100
Asian or Pacific Islander
100
out of 100
Other
Jabil Customer Loyalty Score by Age
Jabil's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
31-35 100% | 31-35 | 100% |
36-40 70% | 36-40 | 70% |
41-45 100% | 41-45 | 100% |
46-50 78% | 46-50 | 78% |
Jabil Customer Loyalty Score by Usage
Jabil's Customer Loyalty score was rated the highest by customers who have used Jabil's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Jabil Customer Loyalty Score by Industry
Jabil's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Jabil Customer Loyalty vs. Competitors
Compared to its competitors, Jabil's Customer Loyalty score is rated right above Sanmina, and is preceded by Honeywell.
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Jabil Product Quality
4.1/5
Jabil has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Jabil Product Information
Jabil’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Jabil's product the highest. Reviewers from the Aerospace and Aviation industry rated Jabil the lowest at 4.4.
- Website
- http://www.jabil.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Healthcare
Manufacturing
Quick Insights into Jabil Product Quality
Jabil's Product Quality score was rated highest by Other customers, and rated lowest by Caucasian customers.
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Ranked Jabil Product Quality the Highest
Ranked Jabil Product Quality the Lowest
Jabil Product Quality Score by Gender
Male customers rated Jabil's Product Quality score 0.8 stars higher than Female customers.
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Male
4.4/5
Female
3.6/5
Jabil Product Quality Score by Ethnicity
Jabil's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
Other 5 | Other | 5 |
Jabil Product Quality Score by Age
Jabil's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
31-35 4.6 | 31-35 | 4.6 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.6 | 41-45 | 4.6 |
46-50 4.1 | 46-50 | 4.1 |
Jabil Product Quality Score by Usage
Jabil's Product Quality score was rated the highest by customers who have used Jabil's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Jabil Product Quality Score by Industry
Jabil's Product Quality score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Jabil Product Quality vs. Competitors
Compared to its competitors, Jabil's Product Quality score is rated right above Flex, and is preceded by Foxconn.
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Jabil Pricing
Jabil ROI & Value For Money
4/5
Jabil has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Jabil Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Tech industry think that they had the lowest ROI from Jabil.
Quick Insights into Jabil ROI
Jabil's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 18-25.
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Ranked Jabil ROI the Highest
Ranked Jabil ROI the Lowest
Jabil ROI Score by Gender
Male customers rated Jabil's ROI score 0.6 stars higher than Female customers.
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Male
4.3/5
Female
3.7/5
Jabil ROI Score by Ethnicity
Jabil's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 3.6 | Other | 3.6 |
Jabil ROI Score by Age
Jabil's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
31-35 3.6 | 31-35 | 3.6 |
36-40 5 | 36-40 | 5 |
41-45 4.8 | 41-45 | 4.8 |
46-50 4.1 | 46-50 | 4.1 |
Jabil ROI Score by Usage
Jabil's ROI score was rated the highest by customers who have used Jabil's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Jabil ROI Score by Industry
Jabil's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Jabil Pricing vs. Competitors
Compared to its competitors, Jabil's ROI score is rated right above Foxconn.
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Jabil Customer Satisfaction (CSAT)
Jabil Customer Satisfaction (CSAT) Score
88 / 100
Jabil has an overall Customer Satisfaction score of 88 rated by its users and customers.
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Very Satisfied
51%
Satisfied
37%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
1%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jabil Customer Satisfaction
Jabil's Customer Satisfaction score was rated highest by customers who have used Jabil's products/services for 2 to 5 Years, and rated lowest by Caucasian customers.
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Ranked Jabil Customer Satisfaction the Highest
Ranked Jabil Customer Satisfaction the Lowest
Jabil Customer Satisfaction Score by Gender
Male customers rated Jabil's Customer Satisfaction score 4 points higher than Female customers.
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87 / 100
MaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
83 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Jabil Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Jabil's Customer Satisfaction (CSAT) score was rated 62% according to Caucasian users and customers.
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62 / 100
Very Satisfied
25%
Satisfied
37%
Neither Satisfied nor Dissatisfied
38%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Jabil's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Jabil's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Jabil Customer Satisfaction Score by Age
Jabil's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 67% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 100% |
Jabil Customer Satisfaction Score by Usage
Jabil's Customer Satisfaction score was rated the highest by customers who have used Jabil's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Jabil Customer Satisfaction Score by Industry
Jabil's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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}Jabil Customer Satisfaction vs. Competitors
Compared to its competitors, Jabil's Customer Satisfaction score is rated right above Foxconn.
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Jabil Customer Service
4.3/5
Jabil has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Jabil's Customer Service
Address
Saint Petersburg, FL 33716
Website
http://www.jabil.com
Phone Number
(248) 292-6922
Jabil's Social Links
Quick Insights into Jabil Customer Service
Jabil's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers ages 18-25.
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Ranked Jabil Customer Service the Highest
Ranked Jabil Customer Service the Lowest
Jabil Customer Service Score by Gender
Male customers rated Jabil's Customer Service score 0.5 stars higher than Female customers.
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Male
4.6/5
Female
4.1/5
Jabil Customer Service Score by Ethnicity
Jabil's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
Other 4.6 | Other | 4.6 |
Jabil Customer Service Score by Age
Jabil's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
31-35 4.6 | 31-35 | 4.6 |
36-40 5 | 36-40 | 5 |
41-45 4.6 | 41-45 | 4.6 |
46-50 4.2 | 46-50 | 4.2 |
Jabil Customer Service Score by Usage
Jabil's Customer Service score was rated the highest by customers who have used Jabil's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Jabil Customer Service Score by Industry
Jabil's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Jabil Customer Service vs. Competitors
Compared to its competitors, Jabil's Customer Service score is rated right above Foxconn.
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Jabil as an Employer
4.3/5
Jabil has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Jabil scored a 33 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Jabil would recommend the brand to a friend. ENPS measures how likely Jabil employees would recommend working at Jabil to a friend.
Net Promoter Score
33
NPS Score
| 56% | Promoters |
|---|---|
| 21% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 44% | Promoters |
|---|---|
| 26% | Passive |
| 30% | Detractors |
