-7
NPS
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Plexus
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About Plexus' Brand
Health and wellness company Among its major competitors, Plexus is ranked in 4th place for NPS while Benchmark Electronics is 1st, and Jabil is 2nd.
Brand at a Glance
78%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Plexus CMO
Plexus Ranking
- #4 / 4 of its competitors
Plexus NPS
Plexus's Net Promoter Score (NPS) is a -7 with 43% Promoters, 7% Passives, and 50% Detractors. Net Promoter Score tracks whether Plexus's customers would recommend using the product based on a scale of -100 to 100.
Plexus Overall NPS
| 43% | Promoters |
|---|---|
| 7% | Passives |
| 50% | Detractors |
Plexus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 -5 | Sep 2022 | -5 |
Oct 2022 -6 | Oct 2022 | -6 |
Nov 2022 -2 | Nov 2022 | -2 |
Jan 2023 -7 | Jan 2023 | -7 |
Apr 2023 -9 | Apr 2023 | -9 |
May 2023 -7 | May 2023 | -7 |
Jun 2023 -4 | Jun 2023 | -4 |
Jul 2023 -2 | Jul 2023 | -2 |
Oct 2023 0 | Oct 2023 | 0 |
Dec 2023 -2 | Dec 2023 | -2 |
Feb 2024 -6 | Feb 2024 | -6 |
Jan 2026 -8 | Jan 2026 | -8 |
How Other Brands Compare
Plexus is ranked #4 for NPS among its competitors. Benchmark Electronics and Jabil come in first and second, with Flex coming in at third.
Plexus |  Flex |  Jabil |  Benchmark Electronics | |
| Global Ranking | #- | #688 | #- | #- |
| NPS | -7 | 16 | 34 | 46 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $11.87B | $7.95B | $873.83M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Plexus NPS by Gender
Plexus's NPS was rated 54 by Female customers on Comparably.
Female
54
Plexus's NPS was rated 54 by Female customers on Comparably.
77%
Promoters
0%
Passives
23%
Detractors
Male
N/A
Plexus's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Plexus NPS by Ethnicity
Plexus's NPS was rated 40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
Plexus NPS by Age
Plexus's NPS was rated 57 points by customers ages 51-55 on Comparably.
Plexus NPS by Usage
Plexus's NPS was rated the highest by customers who have used Plexus's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 37 | 1 to 2 Years | 37 |
5 to 10 Years 66 | 5 to 10 Years | 66 |
Plexus NPS vs. Competitors
Compared to its competitors, Plexus's NPS is rated right below Iovate Health Sciences International.
| COMPANY | NPS Score | |
|---|---|---|
| Benchmark Electronics | 46 |
| Jabil | 34 |
| Flex | 16 |
 | Iovate Health Sciences International | N/A |
| Plexus | -7 |
Plexus Customer Reviews
Out of the 3 Plexus customer reviews 1 was positive and 2 were constructive. Plexus customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Plexus Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Plexus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Plexus Customer Loyalty Score by Gender
Plexus's Customer Loyalty score was rated 93 by Female customers on Comparably.
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Female
93%
Yes
Male
N/A
Yes
Plexus Customer Loyalty Score by Ethnicity
Plexus's Customer Loyalty score was rated 91% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Plexus.
91
out of 100
Caucasian
Plexus Customer Loyalty Score by Age
Plexus's Customer Loyalty score was rated 74% by customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 74% | 51-55 | 74% |
Plexus Customer Loyalty Score by Usage
Plexus's Customer Loyalty score was rated the highest by customers who have used Plexus's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Plexus Customer Loyalty vs. Competitors
Compared to its competitors, Plexus's Customer Loyalty score is rated right above Flex, and is preceded by Benchmark Electronics.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Benchmark Electronics | 81% |
| Plexus | 78% |
| Flex | 77% |
| Jabil | 69% |
| Iovate Health Sciences International | N/A |
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Plexus Product Quality
3.5/5
Plexus has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Plexus Product Information
Plexus’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://plexusworldwide.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Quick Insights into Plexus Product Quality
Plexus's Product Quality score was rated highest by customers who have used Plexus's products/services for 5 to 10 Years, and rated lowest by customers who have used Plexus's products/services for 1 to 2 Years.
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Ranked Plexus Product Quality the Highest
Ranked Plexus Product Quality the Lowest
Plexus Product Quality Score by Gender
Plexus's Product Quality score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Plexus Product Quality Score by Ethnicity
Plexus's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Plexus Product Quality Score by Age
Plexus's Product Quality score was rated 4.2 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 4.2 | 51-55 | 4.2 |
Plexus Product Quality Score by Usage
Plexus's Product Quality score was rated the highest by customers who have used Plexus's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Plexus Product Quality vs. Competitors
Compared to its competitors, Plexus's Product Quality score is rated right above Benchmark Electronics, and is preceded by Flex.
| COMPANY | Product Quality Score | |
|---|---|---|
| Jabil | 4/5 |
| Flex | 3.7/5 |
| Plexus | 3.5/5 |
| Benchmark Electronics | 3.4/5 |
| Iovate Health Sciences International | N/A |
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Plexus Pricing
Plexus ROI & Value For Money
3.5/5
Plexus has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Plexus ROI
Plexus's ROI score was rated highest by customers who have used Plexus's products/services for 5 to 10 Years, and rated lowest by customers who have used Plexus's products/services for 1 to 2 Years.
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Ranked Plexus ROI the Highest
Ranked Plexus ROI the Lowest
Plexus ROI Score by Gender
Plexus's ROI score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
Plexus ROI Score by Ethnicity
Plexus's ROI score was rated 4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Plexus ROI Score by Age
Plexus's ROI score was rated 3.6 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.6 | 51-55 | 3.6 |
Plexus ROI Score by Usage
Plexus's ROI score was rated the highest by customers who have used Plexus's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Plexus Pricing vs. Competitors
Compared to its competitors, Plexus's ROI score is rated right above Iovate Health Sciences International, and is preceded by Benchmark Electronics.
| COMPANY | Pricing Score | |
|---|---|---|
| Jabil | 4/5 |
| Flex | 3.7/5 |
| Benchmark Electronics | 3.6/5 |
| Plexus | 3.5/5 |
| Iovate Health Sciences International | N/A |
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Plexus Customer Satisfaction (CSAT)
Plexus Customer Satisfaction (CSAT) Score
70 / 100
Plexus has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
26%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Plexus Customer Satisfaction
Plexus's Customer Satisfaction score was rated highest by customers who have used Plexus's products/services for 5 to 10 Years, and rated lowest by customers who have used Plexus's products/services for 1 to 2 Years.
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Ranked Plexus Customer Satisfaction the Highest
Ranked Plexus Customer Satisfaction the Lowest
Plexus Customer Satisfaction Score by Gender
Plexus's Customer Satisfaction score was rated 82 by Female customers on Comparably.
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82 / 100
FemaleVery Satisfied | 64% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 18% |
Plexus Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Plexus' Customer Satisfaction (CSAT) score was rated 78% according to Caucasian users and customers.
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78 / 100
Very Satisfied
67%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
22%
Plexus Customer Satisfaction Score by Age
Plexus's Customer Satisfaction score was rated 80 points by customers ages 51-55 on Comparably.
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 80% |
Plexus Customer Satisfaction Score by Usage
Plexus's Customer Satisfaction score was rated the highest by customers who have used Plexus's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Plexus Customer Satisfaction vs. Competitors
Compared to its competitors, Plexus's Customer Satisfaction score is rated right above Flex, and is preceded by Benchmark Electronics.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jabil | 87% |
| Benchmark Electronics | 72% |
| Plexus | 70% |
| Flex | 68% |
| Iovate Health Sciences International | 0% |
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Plexus Customer Service
3.8/5
Plexus has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Plexus's Customer Service
Address
9145 East Pima Center Parkway, Scottsdale, AZ 85258 United States of America
Website
https://plexusworldwide.com
Phone Number
1-480-998-3490
Quick Insights into Plexus Customer Service
Plexus's Customer Service score was rated highest by customers who have used Plexus's products/services for 5 to 10 Years, and rated lowest by customers who have used Plexus's products/services for 1 to 2 Years.
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Ranked Plexus Customer Service the Highest
Ranked Plexus Customer Service the Lowest
Plexus Customer Service Score by Gender
Plexus's Customer Service score was rated 4.5 by Female customers on Comparably.
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Female
4.5/5
Male
N/A
Plexus Customer Service Score by Ethnicity
Plexus's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Plexus Customer Service Score by Age
Plexus's Customer Service score was rated 4.7 stars by customers ages 51-55 on Comparably.
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0
20
40
60
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| Summary | Age | Customer Service Score |
|---|---|---|
51-55 4.7 | 51-55 | 4.7 |
Plexus Customer Service Score by Usage
Plexus's Customer Service score was rated the highest by customers who have used Plexus's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Plexus Customer Service vs. Competitors
Compared to its competitors, Plexus's Customer Service score is rated right above Benchmark Electronics, and is preceded by Jabil.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jabil | 4.2/5 |
| Plexus | 3.8/5 |
| Benchmark Electronics | 3.7/5 |
| Flex | 3.7/5 |
| Iovate Health Sciences International | N/A |
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Plexus as an Employer
3.8/5
Plexus has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Plexus scored a -7 for Net Promoter Score and a 38 for Employee Net Promoter Score. NPS gauges how likely a customer of Plexus would recommend the brand to a friend. ENPS measures how likely Plexus employees would recommend working at Plexus to a friend.
Net Promoter Score
-7
NPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
38
eNPS Score
| 62% | Promoters |
|---|---|
| 14% | Passive |
| 24% | Detractors |
