16
NPS
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Molex
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About Molex's Brand
Molex is a supplier of electronic interconnects.
Brand at a Glance
75%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Molex NPS
Molex's Net Promoter Score (NPS) is a 16 with 48% Promoters, 20% Passives, and 32% Detractors. Net Promoter Score tracks whether Molex's customers would recommend using the product based on a scale of -100 to 100.
Molex Overall NPS
| 48% | Promoters |
|---|---|
| 20% | Passives |
| 32% | Detractors |
Molex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 14 | May 2024 | 14 |
Jun 2024 16 | Jun 2024 | 16 |
Aug 2024 18 | Aug 2024 | 18 |
Sep 2024 20 | Sep 2024 | 20 |
Nov 2024 18 | Nov 2024 | 18 |
Dec 2024 17 | Dec 2024 | 17 |
Jan 2025 15 | Jan 2025 | 15 |
Jun 2025 17 | Jun 2025 | 17 |
Jul 2025 15 | Jul 2025 | 15 |
Sep 2025 14 | Sep 2025 | 14 |
Oct 2025 15 | Oct 2025 | 15 |
Dec 2025 16 | Dec 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Molex NPS by Gender
Male customers rated Molex's NPS 39 points higher than Female customers.
Male
5
Molex's NPS was rated 5 by Male customers on Comparably.
44%
Promoters
17%
Passives
39%
Detractors
Female
-34
Molex's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Molex NPS by Ethnicity
Molex's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Molex NPS by Age
Molex's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Molex NPS by Usage
Molex's NPS was rated the highest by customers who have used Molex's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 24 | Less than 1 Year | 24 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 0 | Over 10 Years | 0 |
Molex Customer Reviews
Out of the 5 Molex customer reviews 3 were positive and 2 were constructive. Molex customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Molex Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Molex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Molex Customer Loyalty Score by Gender
Molex's Customer Loyalty score was rated 70 by both Female and Male customers on Comparably.
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Male
70%
Yes
Female
70%
Yes
Molex Customer Loyalty Score by Ethnicity
Molex's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Molex.
100
out of 100
Caucasian
100
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
Molex Customer Loyalty Score by Age
Molex's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Molex.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
31-35 55% | 31-35 | 55% |
36-40 82% | 36-40 | 82% |
41-45 70% | 41-45 | 70% |
51-55 40% | 51-55 | 40% |
Molex Customer Loyalty Score by Usage
Molex's Customer Loyalty score was rated the highest by customers who have used Molex's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Molex Customer Loyalty Score by Industry
Molex's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Molex Product Quality
3.5/5
Molex has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Molex Product Information
Molex’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Molex's product the highest. Reviewers from the Tech industry rated Molex the lowest at 2.6.
- Website
- http://www.molex.com
- Company Size
- 10,000+ Employees
Industry
Tech
Analytics
Hardware and Devices
Travel
Quick Insights into Molex Product Quality
Molex's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers from the Tech industry.
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Ranked Molex Product Quality the Highest
Ranked Molex Product Quality the Lowest
Molex Product Quality Score by Gender
Female customers rated Molex's Product Quality score 0.2 stars higher than Male customers.
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Male
3.6/5
Female
3.8/5
Molex Product Quality Score by Ethnicity
Molex's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Molex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.7 | Caucasian | 4.7 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Molex Product Quality Score by Age
Molex's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Molex.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
31-35 3.2 | 31-35 | 3.2 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3 | 41-45 | 3 |
51-55 3 | 51-55 | 3 |
Molex Product Quality Score by Usage
Molex's Product Quality score was rated the highest by customers who have used Molex's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Molex Product Quality Score by Industry
Molex's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.
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Molex Pricing
Molex ROI & Value For Money
3.7/5
Molex has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Molex's overall ROI score rated by its users and customers.
Molex Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Molex.
Quick Insights into Molex ROI
Molex's ROI score was rated highest by customers ages 31-35, and rated lowest by customers who have used Molex's products/services for 2 to 5 Years.
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Ranked Molex ROI the Highest
Ranked Molex ROI the Lowest
Molex ROI Score by Gender
Female customers rated Molex's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Molex.
Male
3.4/5
Female
3.5/5
Molex ROI Score by Ethnicity
Molex's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Molex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Molex ROI Score by Age
Molex's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Molex.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 3.9 | 31-35 | 3.9 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.5 | 41-45 | 3.5 |
51-55 2.3 | 51-55 | 2.3 |
Molex ROI Score by Usage
Molex's ROI score was rated the highest by customers who have used Molex's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Molex ROI Score by Industry
Molex's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Molex Customer Satisfaction (CSAT)
Molex Customer Satisfaction (CSAT) Score
67 / 100
Molex has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
41%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
4%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Molex Customer Satisfaction
Molex's Customer Satisfaction score was rated highest by customers who have used Molex's products/services for 1 to 2 Years, and rated lowest by customers who have used Molex's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Molex's Customer Satisfaction.
Ranked Molex Customer Satisfaction the Highest
Ranked Molex Customer Satisfaction the Lowest
Molex Customer Satisfaction Score by Gender
Female customers rated Molex's Customer Satisfaction score 3 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Molex.
63 / 100
MaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 19% | |
Dissatisfied | 13% | |
Very Dissatisfied | 5% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 34% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Molex Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Molex's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to African American/Black
Molex's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Molex's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Molex.
60 / 100
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
Molex Customer Satisfaction Score by Age
Molex's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Molex.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 80% | |||||||||||||||
| 41-45 | 33% |
Molex Customer Satisfaction Score by Usage
Molex's Customer Satisfaction score was rated the highest by customers who have used Molex's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Molex Customer Satisfaction Score by Industry
Molex's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Molex Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"scoreClassName": "",
"scoreLabel": 50
},
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"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
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"scoreClassName": "",
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},
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]
}Molex Customer Service
3.6/5
Molex has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Molex's overall Customer Service score rated by its users and customers.
About Molex's Customer Service
Address
2222 Wellington Court, Lisle, IL
Website
http://www.molex.com
Phone Number
7275260946
Quick Insights into Molex Customer Service
Molex's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Molex's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Molex's Customer Service score.
Ranked Molex Customer Service the Highest
Ranked Molex Customer Service the Lowest
Molex Customer Service Score by Gender
Male customers rated Molex's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Molex.
Male
3.6/5
Female
3.3/5
Molex Customer Service Score by Ethnicity
Molex's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Molex.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Molex Customer Service Score by Age
Molex's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Molex.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 4 | 31-35 | 4 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.5 | 41-45 | 3.5 |
51-55 2.5 | 51-55 | 2.5 |
Molex Customer Service Score by Usage
Molex's Customer Service score was rated the highest by customers who have used Molex's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Molex Customer Service Score by Industry
Molex's Customer Service score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Molex as an Employer
4.3/5
Molex has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Molex scored a 16 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Molex would recommend the brand to a friend. ENPS measures how likely Molex employees would recommend working at Molex to a friend.
Net Promoter Score
16
NPS Score
| 48% | Promoters |
|---|---|
| 20% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
