17
NPS
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Molex
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About Molex's Brand
Molex is a supplier of electronic interconnects.
Brand at a Glance
77%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Molex NPS
Molex's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Molex's customers would recommend using the product based on a scale of -100 to 100.
Molex Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Molex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -33 | Jan 2021 | -33 |
Feb 2021 -15 | Feb 2021 | -15 |
Mar 2021 11 | Mar 2021 | 11 |
Apr 2021 10 | Apr 2021 | 10 |
Sep 2021 18 | Sep 2021 | 18 |
Nov 2021 8 | Nov 2021 | 8 |
Jan 2022 15 | Jan 2022 | 15 |
Feb 2022 5 | Feb 2022 | 5 |
Mar 2022 -1 | Mar 2022 | -1 |
Apr 2022 8 | Apr 2022 | 8 |
Jun 2022 14 | Jun 2022 | 14 |
Jul 2022 17 | Jul 2022 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Molex NPS by Gender
Molex's NPS was rated 0 by Male customers on Comparably.
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Male
0
Molex's NPS was rated by Male customers on Comparably.
Sign Up to learn about Molex's NPS Score rated by Male customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Female
N/A
Molex's NPS is not yet rated by Female customers.
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0%
Promoters
0%
Passives
0%
Detractors
Molex NPS by Ethnicity
Molex's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Molex NPS by Age
Molex's NPS was rated -34 points by customers ages 31-35 on Comparably.
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Molex NPS by Usage
Molex's NPS was rated the highest by customers who have used Molex's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Molex Customer Reviews
Out of the 5 Molex customer reviews 3 were positive and 2 were constructive. Molex customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Molex Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Molex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Molex Customer Loyalty Score by Gender
Molex's Customer Loyalty score was rated 80 by Male customers on Comparably.
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Male
80%
Yes
Female
N/A
Yes
Molex Customer Loyalty Score by Ethnicity
Molex's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Molex.
100
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
Molex Customer Loyalty Score by Age
Molex's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
Molex Customer Loyalty Score by Usage
Molex's Customer Loyalty score was rated the highest by customers who have used Molex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Molex Customer Loyalty Score by Industry
Molex's Customer Loyalty score was rated 78% by Automotive and Transportation industry customers.
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Molex Product Quality
3.4/5
Molex has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Molex Product Information
Molex’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Molex's product the highest.
- Website
- http://www.molex.com
- Company Size
- 10,000+ Employees
Industry
Tech
Analytics
Hardware and Devices
Travel
Quick Insights into Molex Product Quality
Molex's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Molex's products/services for 2 to 5 Years.
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Ranked Molex Product Quality the Highest
Ranked Molex Product Quality the Lowest
Molex Product Quality Score by Gender
Molex's Product Quality score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Molex Product Quality Score by Ethnicity
Molex's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Molex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Molex Product Quality Score by Age
Molex's Product Quality score was rated 3.5 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
Molex Product Quality Score by Usage
Molex's Product Quality score was rated the highest by customers who have used Molex's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Molex Product Quality Score by Industry
Molex's Product Quality score was rated 3.6 stars by Automotive and Transportation industry customers.
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Molex Pricing
Molex ROI & Value For Money
3.4/5
Molex has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Molex Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Quick Insights into Molex ROI
Molex's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Molex's products/services for 2 to 5 Years.
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Ranked Molex ROI the Highest
Ranked Molex ROI the Lowest
Molex ROI Score by Gender
Molex's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Molex ROI Score by Ethnicity
Molex's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Molex.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Molex ROI Score by Age
Molex's ROI score was rated 3.5 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
Molex ROI Score by Usage
Molex's ROI score was rated the highest by customers who have used Molex's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Molex ROI Score by Industry
Molex's ROI score was rated 3 stars by Automotive and Transportation industry customers.
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Molex Customer Satisfaction (CSAT)
Molex Customer Satisfaction (CSAT) Score
68 / 100
Molex has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
50%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Molex Customer Satisfaction
Molex's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.
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Ranked Molex Customer Satisfaction the Highest
Ranked Molex Customer Satisfaction the Lowest
Molex Customer Satisfaction Score by Gender
Molex's Customer Satisfaction score was rated 57 by Male customers on Comparably.
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57 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 14% |
Molex Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Molex's Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Molex's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Molex Customer Satisfaction Score by Industry
Molex's Customer Satisfaction score was rated 100 points by Automotive and Transportation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Molex Customer Satisfaction Score by Industry",
"text": "Molex's Customer Satisfaction score was rated 100 points by Automotive and Transportation industry customers.",
"bars": [
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"label": "Automotive and Transportation",
"groupId": 500,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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}Molex Customer Service
3.2/5
Molex has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Molex's Customer Service
Address
2222 Wellington Court, Lisle, IL
Website
http://www.molex.com
Phone Number
7275260946
Quick Insights into Molex Customer Service
Molex's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Molex's products/services for 2 to 5 Years.
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Ranked Molex Customer Service the Highest
Ranked Molex Customer Service the Lowest
Molex Customer Service Score by Gender
Molex's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Molex Customer Service Score by Ethnicity
Molex's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Molex.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Molex Customer Service Score by Age
Molex's Customer Service score was rated 3.6 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.6 | 31-35 | 3.6 |
Molex Customer Service Score by Usage
Molex's Customer Service score was rated the highest by customers who have used Molex's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Molex Customer Service Score by Industry
Molex's Customer Service score was rated 3.2 stars by Automotive and Transportation industry customers.
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Molex as an Employer
4.5/5
Molex has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Molex scored a 17 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Molex would recommend the brand to a friend. ENPS measures how likely Molex employees would recommend working at Molex to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 57% | Promoters |
|---|---|
| 23% | Passive |
| 20% | Detractors |
