Molex is a supplier of electronic interconnects.
Molex's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Molex's customers would recommend using the product based on a scale of -100 to 100.
50% | Promoters |
---|---|
17% | Passives |
33% | Detractors |
Summary | Date | Score |
---|---|---|
Jan 2021 -33 | Jan 2021 | -33 |
Feb 2021 -15 | Feb 2021 | -15 |
Mar 2021 11 | Mar 2021 | 11 |
Apr 2021 10 | Apr 2021 | 10 |
Sep 2021 18 | Sep 2021 | 18 |
Nov 2021 8 | Nov 2021 | 8 |
Jan 2022 15 | Jan 2022 | 15 |
Feb 2022 5 | Feb 2022 | 5 |
Mar 2022 -1 | Mar 2022 | -1 |
Apr 2022 8 | Apr 2022 | 8 |
Jun 2022 14 | Jun 2022 | 14 |
Jul 2022 17 | Jul 2022 | 17 |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Molex's NPS was rated 0 by Male customers on Comparably.
Molex's NPS was rated by Male customers on Comparably.
Molex's NPS is not yet rated by Female customers.
Molex's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Summary | Ethnicity | Score |
---|---|---|
African American/Black 34 | African American/Black | 34 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Molex's NPS was rated -34 points by customers ages 31-35 on Comparably.
Molex's NPS was rated the highest by customers who have used Molex's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Summary | Usage | Score |
---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Out of the 5 Molex customer reviews 3 were positive and 2 were constructive. Molex customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Molex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Molex's Customer Loyalty score was rated 80 by Male customers on Comparably.
Molex's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Molex's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Summary | Age | Score |
---|---|---|
31-35 70% | 31-35 | 70% |
Molex's Customer Loyalty score was rated the highest by customers who have used Molex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Molex's Customer Loyalty score was rated 78% by Automotive and Transportation industry customers.
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Molex has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Molex’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Molex's product the highest.
Molex's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Molex's products/services for 2 to 5 Years.
Molex's Product Quality score was rated 3.4 by Male customers on Comparably.
Molex's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Summary | Ethnicity | Score |
---|---|---|
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Molex's Product Quality score was rated 3.5 stars by customers ages 31-35 on Comparably.
Summary | Age | Score |
---|---|---|
31-35 3.5 | 31-35 | 3.5 |
Molex's Product Quality score was rated the highest by customers who have used Molex's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Molex's Product Quality score was rated 3.6 stars by Automotive and Transportation industry customers.
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Molex has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.
Molex's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Molex's products/services for 2 to 5 Years.
Molex's ROI score was rated 3 by Male customers on Comparably.
Molex's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Summary | Ethnicity | Score |
---|---|---|
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Molex's ROI score was rated 3.5 stars by customers ages 31-35 on Comparably.
Summary | Age | Score |
---|---|---|
31-35 3.5 | 31-35 | 3.5 |
Molex's ROI score was rated the highest by customers who have used Molex's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Molex's ROI score was rated 3 stars by Automotive and Transportation industry customers.
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Molex has an overall Customer Satisfaction score of 69 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Molex's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.
Molex's Customer Satisfaction score was rated 57 by Male customers on Comparably.
Very Satisfied | 0% | |
---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 29% | |
Very Dissatisfied | 14% |
Molex's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Molex's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Molex's Customer Satisfaction score was rated 100 points by Automotive and Transportation industry customers.
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Molex has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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2222 Wellington Court, Lisle, IL
http://www.molex.com
7275260946
Molex's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Molex's products/services for 2 to 5 Years.
Molex's Customer Service score was rated 3 by Male customers on Comparably.
Molex's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Summary | Ethnicity | Customer Service Score |
---|---|---|
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Molex's Customer Service score was rated 3.6 stars by customers ages 31-35 on Comparably.
Summary | Age | Customer Service Score |
---|---|---|
31-35 3.6 | 31-35 | 3.6 |
Molex's Customer Service score was rated the highest by customers who have used Molex's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Molex's Customer Service score was rated 3.2 stars by Automotive and Transportation industry customers.
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Molex has a 4.5/5 stars for its overall company culture rated by their employees
Molex scored a 17 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Molex would recommend the brand to a friend. ENPS measures how likely Molex employees would recommend working at Molex to a friend.
50% | Promoters |
---|---|
17% | Passive |
33% | Detractors |
57% | Promoters |
---|---|
23% | Passive |
20% | Detractors |