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Molex
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About Molex's Brand

Molex is a supplier of electronic interconnects.

Brand at a Glance

77%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service

Molex NPS

Molex's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Molex's customers would recommend using the product based on a scale of -100 to 100.

Molex Overall NPS

17
NPS
50%Promoters
17%Passives
33%Detractors
Molex Overall NPS

Molex NPS Trend

-100
-50
0
50
100
Jan 2021
-33
Jan 2021-33
Feb 2021
-15
Feb 2021-15
Mar 2021
11
Mar 202111
Apr 2021
10
Apr 202110
Sep 2021
18
Sep 202118
Nov 2021
8
Nov 20218
Jan 2022
15
Jan 202215
Feb 2022
5
Feb 20225
Mar 2022
-1
Mar 2022-1
Apr 2022
8
Apr 20228
Jun 2022
14
Jun 202214
Jul 2022
17
Jul 202217

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Molex NPS by Gender

Molex's NPS was rated 0 by Male customers on Comparably.

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Male

0

Molex's NPS was rated by Male customers on Comparably.

Sign Up to learn about Molex's NPS Score rated by Male customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors

Female

N/A

Molex's NPS is not yet rated by Female customers.

Sign Up to learn about Molex's NPS Score rated by Female customers on Comparably.
0%
Promoters
0%
Passives
0%
Detractors

Molex NPS by Ethnicity

Molex's NPS was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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-100
-50
0
50
100
African American/Black
34
African American/Black34
Asian or Pacific Islander
-34
Asian or Pacific Islander-34

Molex NPS by Age

Molex's NPS was rated -34 points by customers ages 31-35 on Comparably.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Molex.
0
20
40
60
80
100
Promoters
33%
Passives
0%
Detractors
67%
31-3533%0%67%

Molex NPS by Usage

Molex's NPS was rated the highest by customers who have used Molex's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Molex.
-100
-50
0
50
100
Less than 1 Year
0
Less than 1 Year0
2 to 5 Years
-100
2 to 5 Years-100

Molex Customer Reviews

Out of the 5 Molex customer reviews 3 were positive and 2 were constructive. Molex customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
All is going good, focus on sustainable development
Review from Chicago, IL / Male / Asian or Pacific Islander / 31-35
What do you value most about this brand?
cost / quality / reliability
Review from Chicago, IL / Male / Asian or Pacific Islander / 41-45
What do you value most about this brand?
Customer oriented but price to high !
Review from Chicago, IL / Male / Other / 51-55
What can this brand most improve?
product delivery to customers and service
Review from Chicago, IL / Male / Caucasian / 61-65
What do you value most about this brand?
Its durability and quality are top notch
Review from Chicago, IL / Male / African American/Black / 31-35

Molex Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Molex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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77
77%
23
23%
Molex Customer Loyalty

Molex Customer Loyalty Score by Gender

Molex's Customer Loyalty score was rated 80 by Male customers on Comparably.

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Male
80%
Yes
Female
N/A
Yes

Molex Customer Loyalty Score by Ethnicity

Molex's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Molex.
100
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander

Molex Customer Loyalty Score by Age

Molex's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.

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0
20%
40%
60%
80%
100%
31-35
70%
31-3570%

Molex Customer Loyalty Score by Usage

Molex's Customer Loyalty score was rated the highest by customers who have used Molex's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
33%
2 to 5 Years
70%

Molex Customer Loyalty Score by Industry

Molex's Customer Loyalty score was rated 78% by Automotive and Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Automotive and Transportation
78%

Molex Product Quality

3.4/5

Molex has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Molex Product Information

Molex’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated Molex's product the highest.

Website
http://www.molex.com
Company Size
10,000+ Employees

Industry

Tech
Analytics
Hardware and Devices
Travel

Quick Insights into Molex Product Quality

Molex's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Molex's products/services for 2 to 5 Years.

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Ranked Molex Product Quality the Highest

Asian or Pacific Islander
4
Automotive and Transportation
3.6
31-35
3.5

Ranked Molex Product Quality the Lowest

African American/Black
3.5
2 to 5 Years
2.6

Molex Product Quality Score by Gender

Molex's Product Quality score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

Molex Product Quality Score by Ethnicity

Molex's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Molex.
0
1
2
3
4
5
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
4
Asian or Pacific Islander4

Molex Product Quality Score by Age

Molex's Product Quality score was rated 3.5 stars by customers ages 31-35 on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Molex.
0
1
2
3
4
5
31-35
3.5
31-353.5

Molex Product Quality Score by Usage

Molex's Product Quality score was rated the highest by customers who have used Molex's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
3
2 to 5 Years
2.6

Molex Product Quality Score by Industry

Molex's Product Quality score was rated 3.6 stars by Automotive and Transportation industry customers.

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Automotive and Transportation
3.6

Molex Pricing

Molex ROI & Value For Money

3.4/5

Molex has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Molex Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry.

Quick Insights into Molex ROI

Molex's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Molex's products/services for 2 to 5 Years.

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Ranked Molex ROI the Highest

Asian or Pacific Islander
4
31-35
3.5
Less than 1 Year
3.4

Ranked Molex ROI the Lowest

African American/Black
3.1
2 to 5 Years
2

Molex ROI Score by Gender

Molex's ROI score was rated 3 by Male customers on Comparably.

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Male

3/5

Female

N/A

Molex ROI Score by Ethnicity

Molex's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Molex.
0
1
2
3
4
5
African American/Black
3.1
African American/Black3.1
Asian or Pacific Islander
4
Asian or Pacific Islander4

Molex ROI Score by Age

Molex's ROI score was rated 3.5 stars by customers ages 31-35 on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Molex.
0
1
2
3
4
5
31-35
3.5
31-353.5

Molex ROI Score by Usage

Molex's ROI score was rated the highest by customers who have used Molex's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
3.4
2 to 5 Years
2

Molex ROI Score by Industry

Molex's ROI score was rated 3 stars by Automotive and Transportation industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Automotive and Transportation
3

Molex Customer Satisfaction (CSAT)

Molex Customer Satisfaction (CSAT) Score

69 / 100

Molex has an overall Customer Satisfaction score of 69 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied19%
Satisfied50%
Neither Satisfied nor Dissatisfied13%
Dissatisfied13%
Very Dissatisfied5%
Very Satisfied
19%
Satisfied
50%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
5%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Molex Customer Satisfaction

Molex's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by African American/Black customers.

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Ranked Molex Customer Satisfaction the Highest

Asian or Pacific Islander
100%
Automotive and Transportation
100%
Male
57%

Ranked Molex Customer Satisfaction the Lowest

African American/Black
67%

Molex Customer Satisfaction Score by Gender

Molex's Customer Satisfaction score was rated 57 by Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Molex.
57 / 100
Male
Very Satisfied
0%
Satisfied
57%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
14%

Molex Customer Satisfaction Score by Ethnicity

CSAT according to African American/Black

Molex's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100
Very Satisfied34%
Satisfied33%
Neither Satisfied nor Dissatisfied0%
Dissatisfied33%
Very Dissatisfied0%
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Molex's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Molex.
100 / 100
Very Satisfied0%
Satisfied100%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Molex Customer Satisfaction Score by Industry

Molex's Customer Satisfaction score was rated 100 points by Automotive and Transportation industry customers.

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Automotive and Transportation
100

Molex Customer Service

3.2/5

Molex has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

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About Molex's Customer Service

Address

2222 Wellington Court, Lisle, IL


Website

http://www.molex.com


Phone Number

7275260946

Quick Insights into Molex Customer Service

Molex's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Molex's products/services for 2 to 5 Years.

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Ranked Molex Customer Service the Highest

Asian or Pacific Islander
4
31-35
3.6
Less than 1 Year
3.4

Ranked Molex Customer Service the Lowest

African American/Black
3.1
2 to 5 Years
2.1

Molex Customer Service Score by Gender

Molex's Customer Service score was rated 3 by Male customers on Comparably.

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Male

3/5

Female

N/A

Molex Customer Service Score by Ethnicity

Molex's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Molex.
0
20
40
60
80
100
African American/Black
3.1
African American/Black3.1
Asian or Pacific Islander
4
Asian or Pacific Islander4

Molex Customer Service Score by Age

Molex's Customer Service score was rated 3.6 stars by customers ages 31-35 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Molex.
0
20
40
60
80
100
31-35
3.6
31-353.6

Molex Customer Service Score by Usage

Molex's Customer Service score was rated the highest by customers who have used Molex's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
3.4
2 to 5 Years
2.1

Molex Customer Service Score by Industry

Molex's Customer Service score was rated 3.2 stars by Automotive and Transportation industry customers.

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Automotive and Transportation
3.2

Molex as an Employer

4.5/5

Molex has a 4.5/5 stars for its overall company culture rated by their employees

  Molex CEO
top
5%
CEO of Molex

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Molex scored a 17 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Molex would recommend the brand to a friend. ENPS measures how likely Molex employees would recommend working at Molex to a friend.

Net Promoter Score

17
NPS Score
50%Promoters
17%Passive
33%Detractors

Employee Net Promoter Score

37
eNPS Score
57%Promoters
23%Passive
20%Detractors

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