36
NPS
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Foxconn
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About Foxconn's Brand
"Foxconn manufactures computer, communication and consumer electronics components."
Brand at a Glance
91%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Foxconn NPS
Foxconn's Net Promoter Score (NPS) is a 36 with 59% Promoters, 18% Passives, and 23% Detractors. Net Promoter Score tracks whether Foxconn's customers would recommend using the product based on a scale of -100 to 100.
Foxconn Overall NPS
| 59% | Promoters |
|---|---|
| 18% | Passives |
| 23% | Detractors |
Foxconn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 15 | Sep 2024 | 15 |
Oct 2024 15 | Oct 2024 | 15 |
Nov 2024 16 | Nov 2024 | 16 |
Dec 2024 26 | Dec 2024 | 26 |
Jan 2025 31 | Jan 2025 | 31 |
Feb 2025 35 | Feb 2025 | 35 |
Mar 2025 36 | Mar 2025 | 36 |
Apr 2025 37 | Apr 2025 | 37 |
May 2025 36 | May 2025 | 36 |
Jul 2025 36 | Jul 2025 | 36 |
Aug 2025 36 | Aug 2025 | 36 |
Jan 2026 36 | Jan 2026 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Foxconn NPS by Gender
Female customers rated Foxconn's NPS 4 points higher than Male customers.
Male
55
Foxconn's NPS was rated 55 by Male customers on Comparably.
68%
Promoters
19%
Passives
13%
Detractors
Female
59
Foxconn's NPS was rated 59 by Female customers on Comparably.
72%
Promoters
15%
Passives
13%
Detractors
Foxconn NPS by Ethnicity
Foxconn's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 56 | Caucasian | 56 |
African American/Black 75 | African American/Black | 75 |
Asian or Pacific Islander 56 | Asian or Pacific Islander | 56 |
Other 64 | Other | 64 |
Foxconn NPS by Age
Foxconn's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.
Foxconn NPS by Usage
Foxconn's NPS was rated the highest by customers who have used Foxconn's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 35 | 1 to 2 Years | 35 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Over 10 Years 60 | Over 10 Years | 60 |
Foxconn Customer Reviews
Out of the 29 Foxconn customer reviews 28 were positive and 1 was constructive. Foxconn customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Foxconn Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of Foxconn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Foxconn Customer Loyalty Score by Gender
Male customers rated Foxconn's Customer Loyalty score 3% higher than Female customers.
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Male
97%
Yes
Female
94%
Yes
Foxconn Customer Loyalty Score by Ethnicity
Foxconn's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Foxconn.
80
out of 100
Caucasian
93
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
96
out of 100
Other
Foxconn Customer Loyalty Score by Age
Foxconn's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 97% | 18-25 | 97% |
26-30 100% | 26-30 | 100% |
31-35 64% | 31-35 | 64% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
51-55 85% | 51-55 | 85% |
Foxconn Customer Loyalty Score by Usage
Foxconn's Customer Loyalty score was rated the highest by customers who have used Foxconn's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Foxconn Customer Loyalty Score by Industry
Foxconn's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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Foxconn Product Quality
4.2/5
Foxconn has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Foxconn Product Information
Foxconn’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Foxconn's product the highest. Reviewers from the Arts and Entertainment industry rated Foxconn the lowest at 3.9.
- Website
- http://www.foxconn.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Manufacturing
Quick Insights into Foxconn Product Quality
Foxconn's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Foxconn Product Quality the Highest
Ranked Foxconn Product Quality the Lowest
Foxconn Product Quality Score by Gender
Male customers rated Foxconn's Product Quality score 0.2 stars higher than Female customers.
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Male
4.6/5
Female
4.4/5
Foxconn Product Quality Score by Ethnicity
Foxconn's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Other 4.8 | Other | 4.8 |
Foxconn Product Quality Score by Age
Foxconn's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4 | 26-30 | 4 |
31-35 3.2 | 31-35 | 3.2 |
36-40 4.2 | 36-40 | 4.2 |
41-45 4.6 | 41-45 | 4.6 |
51-55 4.4 | 51-55 | 4.4 |
Foxconn Product Quality Score by Usage
Foxconn's Product Quality score was rated the highest by customers who have used Foxconn's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Foxconn Product Quality Score by Industry
Foxconn's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Aerospace and Aviation industry customers.
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Foxconn Pricing
Foxconn ROI & Value For Money
4/5
Foxconn has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Foxconn Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Foxconn.
Quick Insights into Foxconn ROI
Foxconn's ROI score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Foxconn ROI the Highest
Ranked Foxconn ROI the Lowest
Foxconn ROI Score by Gender
Foxconn's ROI score was rated 4.2 by both Female and Male customers on Comparably.
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Male
4.2/5
Female
4.2/5
Foxconn ROI Score by Ethnicity
Foxconn's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.4 | Other | 4.4 |
Foxconn ROI Score by Age
Foxconn's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 3.3 | 26-30 | 3.3 |
31-35 3.3 | 31-35 | 3.3 |
36-40 4 | 36-40 | 4 |
41-45 4.5 | 41-45 | 4.5 |
51-55 4.2 | 51-55 | 4.2 |
Foxconn ROI Score by Usage
Foxconn's ROI score was rated the highest by customers who have used Foxconn's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Foxconn ROI Score by Industry
Foxconn's ROI score was rated the highest by Hospitality industry customers, and the lowest by Aerospace and Aviation industry customers.
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Foxconn Customer Satisfaction (CSAT)
Foxconn Customer Satisfaction (CSAT) Score
80 / 100
Foxconn has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
47%
Satisfied
33%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Foxconn Customer Satisfaction
Foxconn's Customer Satisfaction score was rated highest by customers who have used Foxconn's products/services for 2 to 5 Years, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Foxconn Customer Satisfaction the Highest
Ranked Foxconn Customer Satisfaction the Lowest
Foxconn Customer Satisfaction Score by Gender
Male customers rated Foxconn's Customer Satisfaction score 7 points higher than Female customers.
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96 / 100
MaleVery Satisfied | 58% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
89 / 100
FemaleVery Satisfied | 52% | |
|---|---|---|
Satisfied | 37% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 1% | |
Very Dissatisfied | 4% |
Foxconn Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Foxconn's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
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72 / 100
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
CSAT according to African American/Black
Foxconn's Customer Satisfaction (CSAT) score was rated 82% according to African American/Black users and customers.
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82 / 100
Very Satisfied
45%
Satisfied
37%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Foxconn's Customer Satisfaction (CSAT) score was rated 95% according to Asian or Pacific Islander users and customers.
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95 / 100
Very Satisfied
57%
Satisfied
38%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Foxconn's Customer Satisfaction (CSAT) score was rated 97% according to Other users and customers.
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97 / 100
Very Satisfied
58%
Satisfied
39%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
0%
Foxconn Customer Satisfaction Score by Age
Foxconn's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 94% | |||||||||||||||
| 26-30 | 80% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 51-55 | 80% |
Foxconn Customer Satisfaction Score by Usage
Foxconn's Customer Satisfaction score was rated the highest by customers who have used Foxconn's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Foxconn Customer Satisfaction Score by Industry
Foxconn's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
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{
"title": "Foxconn Customer Satisfaction Score by Industry",
"text": "Foxconn's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 94,
"stars": 0,
"csatScore": 94,
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"scoreClassName": "",
"scoreLabel": 94
},
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"label": "Accounting",
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"scoreClassName": "max",
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},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
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"scoreClassName": "",
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{
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"groupId": 499,
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"stars": 0,
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},
{
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"groupId": 504,
"score": 100,
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},
{
"label": "Education",
"groupId": 515,
"score": 90,
"stars": 0,
"csatScore": 90,
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"scoreClassName": "",
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},
{
"label": "Hospitality",
"groupId": 523,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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},
{
"label": "Non-Profit",
"groupId": 540,
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"stars": 0,
"csatScore": 100,
"text": "Foxconn's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "max",
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}
]
}Foxconn Customer Service
4.1/5
Foxconn has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Foxconn's Customer Service
Address
New York City, NY
Website
http://www.foxconn.com/
Quick Insights into Foxconn Customer Service
Foxconn's Customer Service score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Foxconn Customer Service the Highest
Ranked Foxconn Customer Service the Lowest
Foxconn Customer Service Score by Gender
Female customers rated Foxconn's Customer Service score 0.1 stars higher than Male customers.
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Male
4.3/5
Female
4.4/5
Foxconn Customer Service Score by Ethnicity
Foxconn's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.5 | Other | 4.5 |
Foxconn Customer Service Score by Age
Foxconn's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.4 | 26-30 | 3.4 |
31-35 3.2 | 31-35 | 3.2 |
36-40 4.2 | 36-40 | 4.2 |
41-45 4.5 | 41-45 | 4.5 |
51-55 4.1 | 51-55 | 4.1 |
Foxconn Customer Service Score by Usage
Foxconn's Customer Service score was rated the highest by customers who have used Foxconn's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Foxconn Customer Service Score by Industry
Foxconn's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Aerospace and Aviation industry customers.
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Consumer vs. Employees
Foxconn scored a 36 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Foxconn would recommend the brand to a friend. ENPS measures how likely Foxconn employees would recommend working at Foxconn to a friend.
Net Promoter Score
36
NPS Score
| 59% | Promoters |
|---|---|
| 18% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 41% | Promoters |
|---|---|
| 22% | Passive |
| 37% | Detractors |
