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Honeywell is

Ranked

#15

Energy and Manufacturing Brands

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Honeywell

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Honeywell

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Honeywell is ranked #15 in Energy and Manufacturing Brands

About Honeywell's Brand

You can make a difference by helping to build a smarter, safer and more sustainable world. Honeywell’s brand is ranked #179 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Honeywell. When compared to other organizations within the Energy and Manufacturing industry, Honeywell is ranked #15. Among its major competitors, Honeywell is ranked in 5th place for NPS while Rockwell Collins is 1st, and Zebra Technologies is 2nd. Overall, Honeywell has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $141.58B

Brand at a Glance

73%

Customer Loyalty

3.6/5

Product Quality

3.5/5

Pricing

3.5/5

Customer Service

Honeywell CMO

Brian Hovey

Brian Hovey serves as the Vice President and Chief Marketing Officer of Honeywell. Brian started at Honeywell in July of 2016. Brian currently resides in the Charlotte, North Carolina Area.

Honeywell Ranking

Honeywell NPS

Honeywell's Net Promoter Score (NPS) is a 9 with 46% Promoters, 17% Passives, and 37% Detractors. Net Promoter Score tracks whether Honeywell's customers would recommend using the product based on a scale of -100 to 100.

Honeywell Overall NPS

NPS

46%	Promoters
17%	Passives
37%	Detractors

Honeywell NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 9	Jan 2025	9
Feb 2025 9	Feb 2025	9
Mar 2025 7	Mar 2025	7
Apr 2025 9	Apr 2025	9
May 2025 7	May 2025	7
Jun 2025 9	Jun 2025	9
Jul 2025 9	Jul 2025	9
Aug 2025 9	Aug 2025	9
Sep 2025 9	Sep 2025	9
Nov 2025 9	Nov 2025	9
Dec 2025 9	Dec 2025	9
Jan 2026 9	Jan 2026	9

How Other Brands Compare

Honeywell is ranked third for NPS among its competitors. United Technologies and Emerson come in first and second, with General Electric coming in at #4. Among those competitors, it is the most valued company.

	Honeywell	General Electric	Emerson	United Technologies
Global Ranking	#179	#336	#411	#-
NPS	9	6	13	23
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	-
Valuation Updated every 24 hours for public companies	$141.58B	$115.68B	$54.25B	$74.19B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Honeywell NPS by Gender

Female customers rated Honeywell's NPS 3 points higher than Male customers.

Male

-6

Honeywell's NPS was rated -6 by Male customers on Comparably.

38%

Promoters

18%

Passives

44%

Detractors

Female

-3

Honeywell's NPS was rated -3 by Female customers on Comparably.

37%

Promoters

23%

Passives

40%

Detractors

Honeywell NPS by Ethnicity

Honeywell's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -16	Caucasian	-16
Hispanic or Latino 40	Hispanic or Latino	40
African American/Black 17	African American/Black	17
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other -6	Other	-6

Honeywell NPS by Age

Honeywell's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

30%

70%

26-30

37%

25%

38%

31-35

64%

12%

24%

36-40

37%

25%

38%

41-45

46%

31%

23%

46-50

40%

20%

40%

51-55

30%

70%

56-60

28%

29%

43%

61-65

14%

43%

66+

14%

86%

Honeywell NPS by Usage

Honeywell's NPS was rated the highest by customers who have used Honeywell's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 32	Less than 1 Year	32
1 to 2 Years -4	1 to 2 Years	-4
2 to 5 Years 8	2 to 5 Years	8
5 to 10 Years 0	5 to 10 Years	0
Over 10 Years -44	Over 10 Years	-44

Honeywell NPS vs. Competitors

Compared to its competitors, Honeywell's NPS is rated right above General Electric, and is preceded by Emerson.

COMPANY		NPS Score
	Rockwell Collins	33
	Zebra Technologies	25
	United Technologies	23
	Emerson	13
	Honeywell	9
	General Electric	6
	KVH Industries	N/A
	Yokogawa Electric	N/A
	BorgWarner	-3
	Johnson Controls	-17

Honeywell NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Honeywell's NPS is rated right below Ford Motor Company.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	Tesla	29
	3M	22
	Stanley Black & Decker	22
	Ford Motor Company	13
	Honeywell	9

Honeywell Customer Reviews

Out of the 21 Honeywell customer reviews 14 were positive and 7 were constructive. Honeywell customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Honeywell Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Honeywell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

73%

27%

Honeywell Customer Loyalty Score by Gender

Female customers rated Honeywell's Customer Loyalty score 6% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Honeywell.

Male

67%

Yes

Female

73%

Yes

Honeywell Customer Loyalty Score by Ethnicity

Honeywell's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Honeywell.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Honeywell Customer Loyalty Score by Age

Honeywell's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Honeywell.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 55%	18-25	55%
26-30 72%	26-30	72%
31-35 84%	31-35	84%
36-40 66%	36-40	66%
41-45 72%	41-45	72%
46-50 64%	46-50	64%
51-55 64%	51-55	64%
56-60 74%	56-60	74%
61-65 49%	61-65	49%
66+ 61%	66+	61%

Honeywell Customer Loyalty Score by Usage

Honeywell's Customer Loyalty score was rated the highest by customers who have used Honeywell's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	75%
1 to 2 Years	78%
2 to 5 Years	63%
5 to 10 Years	63%
Over 10 Years	64%

Honeywell Customer Loyalty Score by Industry

Honeywell's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Construction industry customers.

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Tech	74%
Accounting	90%
Aerospace and Aviation	55%
Architecture and Planning	40%
Automotive and Transportation	78%
Business and Consumer Services	100%
Chemicals	78%
Commercial Real Estate	70%
Construction	28%
Consulting	78%
Facilities Services	100%
Manufacturing and Machinery	55%
Energy and Manufacturing	70%
Wholesale	100%

Honeywell Customer Loyalty vs. Competitors

Compared to its competitors, Honeywell's Customer Loyalty score is rated right above Johnson Controls, and is preceded by Emerson.

COMPANY		Customer Loyalty Score
	United Technologies	92%
	Rockwell Collins	85%
	Zebra Technologies	79%
	BorgWarner	76%
	General Electric	75%
	Emerson	73%
	Honeywell	73%
	Johnson Controls	71%
	KVH Industries	N/A
	Yokogawa Electric	N/A

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Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Honeywell's Customer Loyalty score is rated right below Tesla.

COMPANY		Customer Loyalty Score
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Stanley Black & Decker	82%
	3M	80%
	Ford Motor Company	80%
	Tesla	77%
	Honeywell	73%

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Honeywell Product Quality

3.6/5

Honeywell has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Honeywell Product Information

Honeywell’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Honeywell's product the highest. Reviewers from the Tech industry rated Honeywell the lowest at 3.5.

Website: http://www.honeywell.com

Company Size: 10,000+ Employees

Industry

Hardware and Devices

Manufacturing

Quick Insights into Honeywell Product Quality

Honeywell's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers from the Construction industry.

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Ranked Honeywell Product Quality the Highest

Business and Consumer Services	4.6
31-35	4.1
Hispanic or Latino	4

Ranked Honeywell Product Quality the Lowest

Over 10 Years	2.5
66+	2
Construction	1.8

Honeywell Product Quality Score by Gender

Female customers rated Honeywell's Product Quality score 0.3 stars higher than Male customers.

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Male

3.3/5

Female

3.6/5

Honeywell Product Quality Score by Ethnicity

Honeywell's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 3.2	Asian or Pacific Islander	3.2
Other 3.5	Other	3.5

Honeywell Product Quality Score by Age

Honeywell's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2.7	18-25	2.7
26-30 3.6	26-30	3.6
31-35 4.1	31-35	4.1
36-40 3.7	36-40	3.7
41-45 4	41-45	4
46-50 3.5	46-50	3.5
51-55 2.7	51-55	2.7
56-60 2.8	56-60	2.8
61-65 3	61-65	3
66+ 2	66+	2

Honeywell Product Quality Score by Usage

Honeywell's Product Quality score was rated the highest by customers who have used Honeywell's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	3.9
2 to 5 Years	3.8
5 to 10 Years	3.1
Over 10 Years	2.5

Honeywell Product Quality Score by Industry

Honeywell's Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Construction industry customers.

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Tech	3.5
Accounting	3.6
Aerospace and Aviation	2.9
Architecture and Planning	3.8
Automotive and Transportation	4.4
Business and Consumer Services	4.6
Chemicals	4.2
Commercial Real Estate	2.3
Construction	1.8
Consulting	3.1
Facilities Services	3
Manufacturing and Machinery	3.5
Energy and Manufacturing	4.6
Wholesale	4.6

Honeywell Product Quality vs. Competitors

Compared to its competitors, Honeywell's Product Quality score is rated right above Johnson Controls, and is preceded by Emerson.

COMPANY		Product Quality Score
	Rockwell Collins	4/5
	Zebra Technologies	4/5
	United Technologies	3.9/5
	BorgWarner	3.9/5
	General Electric	3.7/5
	Emerson	3.6/5
	Honeywell	3.6/5
	Johnson Controls	3.1/5
	KVH Industries	N/A
	Yokogawa Electric	N/A

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Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Honeywell's Product Quality score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		Product Quality Score
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	Tesla	3.9/5
	3M	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Honeywell	3.6/5
	Ford Motor Company	3.5/5

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Honeywell Pricing

Honeywell ROI & Value For Money

3.5/5

Honeywell has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Honeywell Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Construction industry think that they had the lowest ROI from Honeywell.

Quick Insights into Honeywell ROI

Honeywell's ROI score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Construction industry.

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Ranked Honeywell ROI the Highest

Automotive and Transportation	4.6
Hispanic or Latino	4.1
31-35	4

Ranked Honeywell ROI the Lowest

66+	2.3
Over 10 Years	2.2
Construction	1.9

Honeywell ROI Score by Gender

Female customers rated Honeywell's ROI score 0.3 stars higher than Male customers.

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Male

3.2/5

Female

3.5/5

Honeywell ROI Score by Ethnicity

Honeywell's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 3.2	Asian or Pacific Islander	3.2
Other 3.4	Other	3.4

Honeywell ROI Score by Age

Honeywell's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2.6	18-25	2.6
26-30 3.4	26-30	3.4
31-35 4	31-35	4
36-40 3.5	36-40	3.5
41-45 3.9	41-45	3.9
46-50 3.2	46-50	3.2
51-55 2.4	51-55	2.4
56-60 3	56-60	3
61-65 2.6	61-65	2.6
66+ 2.3	66+	2.3

Honeywell ROI Score by Usage

Honeywell's ROI score was rated the highest by customers who have used Honeywell's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.7
1 to 2 Years	3.7
2 to 5 Years	3.5
5 to 10 Years	3.6
Over 10 Years	2.2

Honeywell ROI Score by Industry

Honeywell's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Construction industry customers.

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Tech	3.4
Accounting	3.6
Aerospace and Aviation	3
Architecture and Planning	3.8
Automotive and Transportation	4.6
Business and Consumer Services	4.1
Chemicals	4.1
Commercial Real Estate	2
Construction	1.9
Consulting	2.1
Facilities Services	2.8
Manufacturing and Machinery	3.4
Energy and Manufacturing	4
Wholesale	3.6

Honeywell Pricing vs. Competitors

Compared to its competitors, Honeywell's ROI score is rated right above General Electric, and is preceded by Emerson.

COMPANY		Pricing Score
	Rockwell Collins	4/5
	Zebra Technologies	3.9/5
	United Technologies	3.7/5
	Emerson	3.5/5
	Honeywell	3.5/5
	General Electric	3.5/5
	BorgWarner	3.4/5
	Johnson Controls	3/5
	KVH Industries	N/A
	Yokogawa Electric	N/A

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ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Honeywell's ROI score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		Pricing Score
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.7/5
	Honeywell	3.5/5
	Ford Motor Company	3.4/5

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Honeywell Customer Satisfaction (CSAT)

Honeywell Customer Satisfaction (CSAT) Score

65 / 100

Honeywell has an overall Customer Satisfaction score of 65 rated by its users and customers.

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Very Satisfied	35%
Satisfied	30%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	6%
Very Dissatisfied	13%

Very Satisfied

35%

Satisfied

30%

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Honeywell Customer Satisfaction

Honeywell's Customer Satisfaction score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers ages 66+.

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Ranked Honeywell Customer Satisfaction the Highest

Automotive and Transportation	100%
31-35	87%
Hispanic or Latino	80%

Ranked Honeywell Customer Satisfaction the Lowest

Over 10 Years	34%
Construction	25%
66+	17%

Honeywell Customer Satisfaction Score by Gender

Female customers rated Honeywell's Customer Satisfaction score 8 points higher than Male customers.

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59 / 100

Male

	Very Satisfied	32%
	Satisfied	27%
	Neither Satisfied nor Dissatisfied	14%
	Dissatisfied	3%
	Very Dissatisfied	24%

67 / 100

Female

	Very Satisfied	31%
	Satisfied	36%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	6%
	Very Dissatisfied	18%

Honeywell Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Honeywell's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100

Very Satisfied	31%
Satisfied	19%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	7%
Very Dissatisfied	29%

Very Satisfied

31%

Satisfied

19%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

29%

CSAT according to Hispanic or Latino

Honeywell's Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.

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80 / 100

Very Satisfied	60%
Satisfied	20%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

60%

Satisfied

20%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Honeywell's Customer Satisfaction (CSAT) score was rated 72% according to African American/Black users and customers.

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72 / 100

Very Satisfied	33%
Satisfied	39%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	11%

Very Satisfied

33%

Satisfied

39%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

11%

CSAT according to Asian or Pacific Islander

Honeywell's Customer Satisfaction (CSAT) score was rated 63% according to Asian or Pacific Islander users and customers.

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63 / 100

Very Satisfied	25%
Satisfied	38%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	6%
Very Dissatisfied	18%

Very Satisfied

25%

Satisfied

38%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

18%

CSAT according to Other

Honeywell's Customer Satisfaction (CSAT) score was rated 73% according to Other users and customers.

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73 / 100

Very Satisfied	20%
Satisfied	53%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	27%

Very Satisfied

20%

Satisfied

53%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

27%

Honeywell Customer Satisfaction Score by Age

Honeywell's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

38%

26-30

74%

31-35

87%

36-40

67%

41-45

75%

46-50

50%

51-55

50%

56-60

43%

61-65

67%

66+

17%

Honeywell Customer Satisfaction Score by Usage

Honeywell's Customer Satisfaction score was rated the highest by customers who have used Honeywell's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	78
1 to 2 Years	79
2 to 5 Years	64
5 to 10 Years	59
Over 10 Years	34

Honeywell Customer Satisfaction Score by Industry

Honeywell's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Construction industry customers.

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			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Chemicals",
			"groupId": 506,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Honeywell's Customer Satisfaction score is  rated by Chemicals customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
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			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Facilities Services",
			"groupId": 518,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
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			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
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			"scoreClassName": "",
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		{
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			"groupId": 541,
			"score": 100,
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}

Tech	57
Accounting	78
Aerospace and Aviation	59
Automotive and Transportation	100
Chemicals	100
Construction	25
Consulting	67
Facilities Services	67
Manufacturing and Machinery	33
Energy and Manufacturing	100

Honeywell Customer Satisfaction vs. Competitors

Compared to its competitors, Honeywell's Customer Satisfaction score is rated right above Emerson, and is preceded by General Electric.

COMPANY		Customer Satisfaction (CSAT) Score
	United Technologies	88%
	Rockwell Collins	86%
	Zebra Technologies	76%
	BorgWarner	72%
	General Electric	66%
	Honeywell	64%
	Emerson	62%
	Johnson Controls	52%
	KVH Industries	0%
	Yokogawa Electric	0%

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Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Honeywell's Customer Satisfaction score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	3M	75%
	Tesla	74%
	Audi	74%
	Stanley Black & Decker	70%
	Honeywell	64%
	Ford Motor Company	61%

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Honeywell Customer Service

3.5/5

Honeywell has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Honeywell's Customer Service

Address

115 Tabor Road, Charlotte, NC 07950

Website

http://www.honeywell.com

Phone Number

(877)841-2840

Honeywell's Social Links

facebook.com/honeywell

Quick Insights into Honeywell Customer Service

Honeywell's Customer Service score was rated highest by customers from the Automotive and Transportation industry, and rated lowest by customers from the Construction industry.

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Ranked Honeywell Customer Service the Highest

Automotive and Transportation	4.7
31-35	4.4
1 to 2 Years	3.9

Ranked Honeywell Customer Service the Lowest

Over 10 Years	2.2
66+	1.8
Construction	1.8

Honeywell Customer Service Score by Gender

Female customers rated Honeywell's Customer Service score 0.3 stars higher than Male customers.

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Male

3.2/5

Female

3.5/5

Honeywell Customer Service Score by Ethnicity

Honeywell's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Other 3.3	Other	3.3

Honeywell Customer Service Score by Age

Honeywell's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 2.6	18-25	2.6
26-30 3.7	26-30	3.7
31-35 4.4	31-35	4.4
36-40 3.4	36-40	3.4
41-45 4	41-45	4
46-50 3.2	46-50	3.2
51-55 2.1	51-55	2.1
56-60 2.9	56-60	2.9
61-65 2.9	61-65	2.9
66+ 1.8	66+	1.8

Honeywell Customer Service Score by Usage

Honeywell's Customer Service score was rated the highest by customers who have used Honeywell's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	3.9
2 to 5 Years	3.7
5 to 10 Years	3.2
Over 10 Years	2.2

Honeywell Customer Service Score by Industry

Honeywell's Customer Service score was rated the highest by Automotive and Transportation industry customers, and the lowest by Construction industry customers.

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Tech	3.4
Accounting	3.7
Aerospace and Aviation	3.2
Architecture and Planning	3.5
Automotive and Transportation	4.7
Business and Consumer Services	4.5
Chemicals	4.7
Commercial Real Estate	2
Construction	1.8
Consulting	2.2
Facilities Services	2.6
Manufacturing and Machinery	3.2
Energy and Manufacturing	4.1
Wholesale	3.8

Honeywell Customer Service vs. Competitors

Compared to its competitors, Honeywell's Customer Service score is rated right above General Electric, and is preceded by Emerson.

COMPANY		Customer Service Score
	Rockwell Collins	4/5
	United Technologies	4/5
	Zebra Technologies	3.9/5
	BorgWarner	3.8/5
	Emerson	3.6/5
	Honeywell	3.5/5
	General Electric	3.5/5
	Johnson Controls	3/5
	KVH Industries	N/A
	Yokogawa Electric	N/A

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Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Honeywell's Customer Service score is rated right above Ford Motor Company, and is preceded by 3M.

COMPANY		Customer Service Score
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	Tesla	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.8/5
	3M	3.8/5
	Honeywell	3.5/5
	Ford Motor Company	3.4/5

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Honeywell as an Employer

2.6/5

Honeywell has a 2.6/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of Honeywell

Darius Adamczyk

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Honeywell scored a 9 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Honeywell would recommend the brand to a friend. ENPS measures how likely Honeywell employees would recommend working at Honeywell to a friend.

Net Promoter Score

NPS Score

46%	Promoters
17%	Passive
37%	Detractors

Employee Net Promoter Score

-33

eNPS Score

25%	Promoters
17%	Passive
58%	Detractors

Global Ranking Snapshot

Honeywell is ranked #179 in the Global Top 100 Brands. It ranks just behind BP and just ahead of HP Inc..

RANK			INDUSTRY
177	Northrop Grumman Corporation	Kathy Warden	Automotive and Transportation
178	BP	Bernard Looney	Energy and Manufacturing
179	Honeywell	Darius Adamczyk	Energy and Manufacturing
180	HP Inc.	Enrique Lores	Tech
181	Tyson Foods	Donnie King	Food and Beverages
182	Dyson	Roland Krueger	Consumer Goods
183	Instacart	Chris Rogers	Tech

Energy and Manufacturing Ranking Snapshot

Honeywell is ranked #15 in the Energy and Manufacturing Industry. It ranks just behind BP and just ahead of John Deere.

RANK		Location
13	DuPont	Wilmington, DE
14	BP	Houston, TX
15	Honeywell	Charlotte, NC
16	John Deere	Moline, IL
17	Goodyear	Akron, OH
18	Dow Chemical Company	Midland, MI
19	Avery Dennison	Glendale, CA