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NPS
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BorgWarner
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About BorgWarner's Brand
We design and manufacture the systems that define the way the world moves forward. With the world’s foremost technologists, engineers, and original equipment manufacturers (OEMs), we are accelerating the world’s transformation to eMobility. With manufacturing and technical facilities in 84 locations in 20 countries, the company employs approximately 38,000 worldwide. Among its major competitors, BorgWarner is ranked in 4th place for NPS while Allison Transmission Holdings is 1st, and ZF Friedrichshafen is 2nd.Their current market cap is $10.65B
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
BorgWarner Ranking
- #4 / 4 of its competitors
BorgWarner NPS
BorgWarner's Net Promoter Score (NPS) is a -3 with 42% Promoters, 13% Passives, and 45% Detractors. Net Promoter Score tracks whether BorgWarner's customers would recommend using the product based on a scale of -100 to 100.
BorgWarner Overall NPS
| 42% | Promoters |
|---|---|
| 13% | Passives |
| 45% | Detractors |
BorgWarner NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 43 | Apr 2023 | 43 |
May 2023 38 | May 2023 | 38 |
Jul 2023 37 | Jul 2023 | 37 |
Nov 2023 24 | Nov 2023 | 24 |
Jan 2024 18 | Jan 2024 | 18 |
Feb 2024 13 | Feb 2024 | 13 |
Mar 2024 4 | Mar 2024 | 4 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 3 | May 2024 | 3 |
Sep 2024 -1 | Sep 2024 | -1 |
Dec 2024 -3 | Dec 2024 | -3 |
Nov 2025 -5 | Nov 2025 | -5 |
How Other Brands Compare
BorgWarner is ranked #4 for NPS among its competitors. Allison Transmission Holdings and ZF Friedrichshafen come in first and second, with Lear Corporation coming in at third. Among those competitors, it is the third most valued company.
BorgWarner |  Lear Corporation |  Allison Transmission Holdings |  ZF Friedrichshafen | |
| Global Ranking | #- | #537 | #- | #- |
| NPS | -3 | 27 | 100 | 43 |
| Valuation Updated every 24 hours for public companies | $10.65B | $7.74B | $4.27B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BorgWarner NPS by Gender
BorgWarner's NPS was rated -67 by Male customers on Comparably.
Male
-67
BorgWarner's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
BorgWarner's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
BorgWarner NPS vs. Competitors
Compared to its competitors, BorgWarner's NPS is rated right below Lear Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Allison Transmission Holdings | 100 |
| ZF Friedrichshafen | 43 |
| Lear Corporation | 27 |
| BorgWarner | -3 |
BorgWarner Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of BorgWarner users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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BorgWarner Customer Loyalty Score by Gender
BorgWarner's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
BorgWarner Customer Loyalty vs. Competitors
Compared to its competitors, BorgWarner's Customer Loyalty score is rated right below ZF Friedrichshafen.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Allison Transmission Holdings | 100% |
| Lear Corporation | 83% |
| ZF Friedrichshafen | 76% |
| BorgWarner | 76% |
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BorgWarner Product Quality
3.9/5
BorgWarner has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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BorgWarner Product Information
BorgWarner’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.borgwarner.com
- Company Size
- 10,000+ Employees
Industry
Manufacturing and Machinery
Quick Insights into BorgWarner Product Quality
BorgWarner's Product Quality score was rated highest by Male customers.
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Ranked BorgWarner Product Quality the Highest
BorgWarner Product Quality Score by Gender
BorgWarner's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
BorgWarner Product Quality vs. Competitors
Compared to its competitors, BorgWarner's Product Quality score is rated right below Lear Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| Allison Transmission Holdings | 5/5 |
| ZF Friedrichshafen | 4.2/5 |
| Lear Corporation | 4.1/5 |
| BorgWarner | 3.9/5 |
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BorgWarner Pricing
BorgWarner ROI & Value For Money
3.4/5
BorgWarner has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into BorgWarner ROI
BorgWarner's ROI score was rated highest by Male customers.
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Ranked BorgWarner ROI the Highest
BorgWarner ROI Score by Gender
BorgWarner's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
BorgWarner Pricing vs. Competitors
Compared to its competitors, BorgWarner's ROI score is rated right below ZF Friedrichshafen.
| COMPANY | Pricing Score | |
|---|---|---|
| Allison Transmission Holdings | 5/5 |
| Lear Corporation | 4.1/5 |
| ZF Friedrichshafen | 3.9/5 |
| BorgWarner | 3.4/5 |
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BorgWarner Customer Satisfaction (CSAT)
BorgWarner Customer Satisfaction (CSAT) Score
72 / 100
BorgWarner has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
28%
Satisfied
44%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BorgWarner Customer Satisfaction
BorgWarner's Customer Satisfaction score was rated highest by Male customers.
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Ranked BorgWarner Customer Satisfaction the Highest
BorgWarner Customer Satisfaction Score by Gender
BorgWarner's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
BorgWarner Customer Satisfaction vs. Competitors
Compared to its competitors, BorgWarner's Customer Satisfaction score is rated right below Lear Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Allison Transmission Holdings | 100% |
| ZF Friedrichshafen | 100% |
| Lear Corporation | 82% |
| BorgWarner | 72% |
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BorgWarner Customer Service
3.8/5
BorgWarner has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About BorgWarner's Customer Service
Address
3850 Hamlin Rd, Auburn Hills, MI 48326
Website
https://www.borgwarner.com
Phone Number
7085472767
BorgWarner's Social Links
Quick Insights into BorgWarner Customer Service
BorgWarner's Customer Service score was rated highest by Male customers.
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Ranked BorgWarner Customer Service the Highest
BorgWarner Customer Service Score by Gender
BorgWarner's Customer Service score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
BorgWarner Customer Service vs. Competitors
Compared to its competitors, BorgWarner's Customer Service score is rated right below ZF Friedrichshafen.
| COMPANY | Customer Service Score | |
|---|---|---|
| Allison Transmission Holdings | 5/5 |
| Lear Corporation | 4.2/5 |
| ZF Friedrichshafen | 3.9/5 |
| BorgWarner | 3.8/5 |
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BorgWarner as an Employer
4.7/5
BorgWarner has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
BorgWarner scored a -3 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of BorgWarner would recommend the brand to a friend. ENPS measures how likely BorgWarner employees would recommend working at BorgWarner to a friend.
Net Promoter Score
-3
NPS Score
| 42% | Promoters |
|---|---|
| 13% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
