100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Allison Transmission Holdings
Marketing or Exec? Claim Your Free Account
About Allison Transmission Holdings' Brand
Allison Transmission is an American manufacturer of commercial duty automatic transmissions and hybrid propulsion systems. Among its major competitors, Allison Transmission Holdings is ranked in 2nd place for NPS while Douglas Dynamics is 1st, and Eaton is 3rd.Their current market cap is $4.27B
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Allison Transmission Holdings Ranking
- #1 / 4 of its competitors
Allison Transmission Holdings NPS
Allison Transmission Holdings's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Allison Transmission Holdings's customers would recommend using the product based on a scale of -100 to 100.
Allison Transmission Holdings Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Allison Transmission Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 100 | Jan 2024 | 100 |
How Other Brands Compare
Allison Transmission Holdings is ranked first for NPS among its competitors. Eaton and Polaris Inc. come in second and third, with BorgWarner coming in at #4. Among those competitors, it is the lowest valued company behind Eaton.
Allison Transmission Holdings |  Eaton |  BorgWarner |  Polaris Inc. | |
| Global Ranking | #- | #960 | #- | #- |
| NPS | 100 | 27 | -3 | 4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $4.27B | $50.94B | $10.65B | $6.15B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allison Transmission Holdings NPS vs. Competitors
Compared to its competitors, Allison Transmission Holdings's NPS is rated right above Eaton, and is preceded by Douglas Dynamics.
| COMPANY | NPS Score | |
|---|---|---|
 | Douglas Dynamics | 100 |
| Allison Transmission Holdings | 100 |
| Eaton | 27 |
 | Dorman Products | 11 |
| Polaris Inc. | 4 |
| BorgWarner | -3 |
Allison Transmission Holdings Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Allison Transmission Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Allison Transmission Holdings Customer Loyalty vs. Competitors
Compared to its competitors, Allison Transmission Holdings's Customer Loyalty score is rated right above Eaton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Allison Transmission Holdings | 100% |
| Eaton | 86% |
| Polaris Inc. | 83% |
| BorgWarner | 76% |
| Dorman Products | 75% |
| Douglas Dynamics | N/A |
Unlock Allison Transmission Holdings Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Allison Transmission Holdings Customer Loyalty vs. Competitors data and gain insights into your customers today.
Allison Transmission Holdings Product Quality
5/5
Allison Transmission Holdings has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Allison Transmission Holdings' overall Product Quality score rated by its users and customers.
Allison Transmission Holdings Product Information
Allison Transmission Holdings’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.allisontransmission.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Transportation
Allison Transmission Holdings Product Quality vs. Competitors
Compared to its competitors, Allison Transmission Holdings's Product Quality score is rated right above Eaton.
| COMPANY | Product Quality Score | |
|---|---|---|
| Allison Transmission Holdings | 5/5 |
| Eaton | 4.1/5 |
| BorgWarner | 3.9/5 |
| Dorman Products | 3.7/5 |
| Polaris Inc. | 3.3/5 |
| Douglas Dynamics | N/A |
Unlock Allison Transmission Holdings Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Allison Transmission Holdings Product Quality vs. Competitors data and gain insights into your customers today.
Allison Transmission Holdings Pricing
Allison Transmission Holdings ROI & Value For Money
5/5
Allison Transmission Holdings has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Allison Transmission Holdings' overall ROI score rated by its users and customers.
Allison Transmission Holdings Pricing vs. Competitors
Compared to its competitors, Allison Transmission Holdings's ROI score is rated right above Eaton.
| COMPANY | Pricing Score | |
|---|---|---|
| Allison Transmission Holdings | 5/5 |
| Eaton | 3.9/5 |
| BorgWarner | 3.4/5 |
| Dorman Products | 3.3/5 |
| Polaris Inc. | 3.1/5 |
| Douglas Dynamics | N/A |
Unlock Allison Transmission Holdings ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Allison Transmission Holdings ROI vs. Competitors data and gain insights into your customers today.
Allison Transmission Holdings Customer Satisfaction (CSAT)
Allison Transmission Holdings Customer Satisfaction (CSAT) Score
100 / 100
Allison Transmission Holdings has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Allison Transmission Holdings Customer Satisfaction vs. Competitors
Compared to its competitors, Allison Transmission Holdings's Customer Satisfaction score is rated right above Dorman Products.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Allison Transmission Holdings | 100% |
| Dorman Products | 90% |
| Eaton | 76% |
| BorgWarner | 72% |
| Polaris Inc. | 60% |
| Douglas Dynamics | 0% |
Unlock Allison Transmission Holdings Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Allison Transmission Holdings Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Allison Transmission Holdings Customer Service
5/5
Allison Transmission Holdings has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Allison Transmission Holdings' overall Customer Service score rated by its users and customers.
About Allison Transmission Holdings's Customer Service
Address
Indianapolis, IN
Website
www.allisontransmission.com
Allison Transmission Holdings Customer Service vs. Competitors
Compared to its competitors, Allison Transmission Holdings's Customer Service score is rated right above Eaton.
| COMPANY | Customer Service Score | |
|---|---|---|
| Allison Transmission Holdings | 5/5 |
| Eaton | 3.9/5 |
| BorgWarner | 3.8/5 |
| Dorman Products | 3.6/5 |
| Polaris Inc. | 3.1/5 |
| Douglas Dynamics | N/A |
Unlock Allison Transmission Holdings Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Allison Transmission Holdings Customer Service vs. Competitors data and gain insights into your customers today.
Allison Transmission Holdings as an Employer
2.4/5
Allison Transmission Holdings has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Allison Transmission Holdings
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Allison Transmission Holdings scored a 100 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Allison Transmission Holdings would recommend the brand to a friend. ENPS measures how likely Allison Transmission Holdings employees would recommend working at Allison Transmission Holdings to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
